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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

24:31

New Ways to Accelerate Customer Centricity

Retail Remix ·

2023/02/27

Having a focus on the customer has always been an important, if not obvious, part of retail. But in this era of digital transformation, brands need to remain focused on what their customer needs and expects as they try to simultaneously do more with less. During this episode of Retail Remix, we chat with Kathy Kimple, the Executive Director of OSF Digital’s Strategy Group, to dig into some key findings from the firm’s latest Omnichannel Retail Index. She and host Alicia Esposito discuss how

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36:18

What Does the Future Hold for Digital-First DTC Brands?

Retail Remix ·

2023/02/20

In today’s fast-paced and competitive marketplace, many consumer brands and digitally native DTC brands are fighting to stand out and chart a path to sustainable growth. To fully understand the dynamics shaping this area of the retail industry in particular, we sat down with Jenny Fleiss, Senior Advisor for Volition Capital, who is most known for starting Rent the Runway with her co-founder Jennifer Hyman. Now, Jenny works closely with CPG and DTC brands to help them understand new

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16:57

The Great Balancing of Customer Value and Immersive,...

Retail Remix ·

2023/02/13

Technology and ecommerce have certainly changed the face of retail. From innovative payment methods to omnichannel platforms, retailers now have access to a wealth of tools and options that can help them reach customers more effectively while providing better service overall. And after a couple of years of uncertainty for brick-and-mortar stores during the pandemic, signs show retailers need to find that balance of in-person and digital shopping experiences.During this episode of Retail

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32:38

Why Babylist is Designing Shopping Experiences for...

Retail Remix ·

2023/02/06

When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when she was pregnant with her first child. Now, the ecommerce baby registry company is making it easier for parents, caretakers and all family members to research and purchase the items they need. During this episode of Retail Remix, Natalie shares how the business has evolved in the age of social media, and how branded and user-generated content in particular have helped build

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42:19

How Mentorship and Sponsorship Fuel DEI Success

Retail Remix ·

2023/01/30

With her wealth of experience and diverse industry connections, Kimberly Lee Minor is driving positive change in the retail world. She has an infectious enthusiasm for community connection and a proven track record in implementing effective data-backed strategies around Diversity, Equity & Inclusion.During this episode of Retail Remix, we tap into Kimberly’s wealth of expertise by looking back at her session at the 2022 Retail Innovation Conference & Expo. During the session,

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42:35

NRF 2023 Recap: Hot Tech, Top-of-Mind Trends &...

Retail Remix ·

2023/01/23

During this special episode of Retail Remix, Alicia Esposito sat with Adam Blair, Editor at Retail TouchPoints, and Philip Jackson, Co-founder of Future Commerce, to dig into their experiences bouncing around sessions and the expo floor at this year’s NRF Big Show. If their insights are any indication, 2023 is shaping up to be a year of optimization, not revolution.For example, instead of pulling out pieces of tech from your stack – what Philip innocently referred to as “noodles” –

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39:44

How Grove Collaborative is Building a Long-Term Value...

Retail Remix ·

2023/01/16

Companies often become so fixated on short-term and long-term goals that they forget to prioritize the most important objective: creating value. Stuart Landesberg, CEO at Grove Collaborative, says that the company’s success, and vision for long-term value creation, can be attributed to four key areas. During this episode of Retail Remix, Stuart breaks down these four areas and shares his perspective on how to effectively grow business through providing customer value. When done right, it

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51:08

The Opportunities (and Risks) of the Metaverse

Retail Remix ·

2023/01/09

The metaverse is creating a lot of buzz in the media, especially with its promise of creating a more integrated and open digital world. With its many associated technologies, such as Web3, NFTs and blockchain, it has especially generated a lot of hype in the retail industry. But it also has garnered a lot of speculation. Ben Earl, Partner at Skyview Way Studios and “Web2.5” strategist, has been busy implementing forward-thinking projects in NFTs, blockchain and the film industry, and is

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42:56

Bringing Retail Media into Stores

Retail Remix ·

2023/01/02

As the founder and CEO of Argo Tea, Arsen Avakian faced challenges managing an expansive list of retail partners and all of their distinct marketing and advertising offerings. With the rise of retail media, he saw a unique opportunity to bring robust, data-driven creative to the physical environment, which inspired him to start Cooler Screens. During this episode of Retail Remix, get Arsen’s perspectives on: The evolution of retail media and the specific challenges brands and retailers

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40:27

Making the Marketplace Model Work for You

Retail Remix ·

2022/12/19

Mirakl has helped hundreds of brands and retailers launch their own marketplaces. As a result, Adrien Nussenbaum and his team have a pretty good understanding of what works and, most of all, what doesn’t. As the marketplace model continues to evolve, now is the time for retail execs to find ways to build, improve and expand their strategy. Listen to this episode of Retail Remix to get insights from Mirakl’s Co-founder and CEO on: How retailers can determine if the marketplace model is a

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28:33

Analyzing Commerce Media’s $1.3 Trillion Value

Retail Remix ·

2022/12/12

McKinsey indicates that commerce media has the potential to generate more than $1.3 trillion of enterprise value in the U.S. alone. Many believe that commerce media is poised to completely transform the advertising world because it helps close the loop between media impressions and commerce transactions and give brands and retailers more insight into consumer behaviors and expectations. During this episode of Retail Remix, Emily Del Greco, Partner at McKinsey, offers her expansive

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39:03

How General Mills is Using Its Loyalty Program to...

Retail Remix ·

2022/12/05

To achieve true loyalty, brands need to ensure they’re creating value for their customers. That value can be found in discounts, exclusive offers, access to unique products and experiences, and so much more. With an expansive portfolio of brands, General Mills wanted to think critically about what loyalty meant to its customers, and brainstorm unique ways to build and nurture this loyalty across the business. KC Glaser, Senior Manager of Brand Experience – Loyalty & Rewards, embarked

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31:42

What’s the Deal with Millennials?

Retail Remix ·

2022/11/28

Every brand and retailer seems to be talking about Gen Z or Gen Alpha. But new data from GWI shows that there is more to millennial consumers than meets the eye...and businesses need to take note. During this episode of Retail Remix, we dig into the data with Consumers Trends Manager Laura Connell. She shares: How new life stages are impacting category trends and channel usage; Whether sustainability and inclusivity influence brand loyalty; Which social platforms are influencing content

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36:32

Social Impact Lessons from TOMS

Retail Remix ·

2022/11/21

TOMS was an early pioneer of the purpose-driven retail model. Although many know the brand for its one-for-one approach to charitable giving, the brand recently underwent a transformation that included rethinking its approach to social impact. To get the scoop, we brought Amy Smith, who is the Chief Strategy & Impact Officer for TOMS, on the show. She shared how her role within the company has transformed with the brand’s evolution, and how she and the broader team have: Balanced

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37:55

Get More ‘Cha-Ching’ from Checkout Experiences

Retail Remix ·

2022/11/14

We’ve all fallen for it: The point-of-purchase display that has a plethora of small items you just have to have. Some brands and retailers are realizing there’s power in creating similar experiences online. However, few have truly mastered the checkout experience, using data to feature relevant products and services that boost basket sizes. During this episode of Retail Remix, we chat with Ashley Firmstone, SVP of Customer Success for Rokt, to find out why. She shares: Why data

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35:06

The 4 Pillars of PacSun’s Winning Social Strategy

Retail Remix ·

2022/11/07

PacSun is one of the most beloved brands among Gen Z consumers. Tyler MacDonald attributes the retailer’s longevity to its focus on being authentic and relevant across all channels. As Senior Manager of Influencers and Social Media, Tyler leverages a core strategy that revolves around four core pillars: Nostalgia; Humor; Being trend-focused; and Being raw and organic. During this episode of Retail Remix, we dig into this strategy, and how PacSun leverages its highly engaged network

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51:04

Hip or Hype? 2022 Retail Trends Edition

Retail Remix ·

2022/10/31

There was no shortage of trends poised to disrupt the retail industry this year — from sustainability to the metaverse. But which trends actually made an impact, and which were just hype? During this special, rapid-fire episode of Retail Remix, we dig into the Big 8 trends spotlighted by January Digital in early 2022. Vic Drabicky and Sarah Engel dig into: How these key trends have shaken out over the past 10 months; Which brands and retailers are investing in these areas and have seen

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30:02

How Google is Redefining Product Search

Retail Remix ·

2022/10/24

Consumers are searching for product information on a host of new channels, from marketplaces to social networks, but Google still plays a key role in the customer experience. But that doesn’t mean Google isn’t taking cues from these new consumer behaviors to shape product and experience innovation. During this special episode of Retail Remix, Lilian Rincon, Senior Director of Product for Shopping at Google, shared detailed insights about nine new features and tools that are making it

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35:37

Getting a Seat at the Innovation Table

Retail Remix ·

2022/10/17

Nikki Baird is no stranger to tough conversations. She has held roles as a retail technology executive and an industry analyst, so she knows what it takes to assess, challenge and prioritize new trends and tech investments. Now, as VP of Strategy for Aptos, her job is to discuss the unique challenges and priorities of retail clients, and how they should shape their technology roadmaps. During this week’s Retail Remix, Nikki gets real about innovation in retail, and offers her unique

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45:44

Turning SMS into a Revenue Driver

Retail Remix ·

2022/10/10

If you have a cooler or an insulated lunch bag, you likely have an Igloo product. Although the brand has such a vast wholesale network, a direct-to-consumer (DTC) experience was key to establishing a direct line of communication with consumers to build out its product portfolio.Early on, the focus was on acquisition. But then, Kizzy Ezirio, Digital User Experience Director at Igloo, and her team wanted to focus on using direct engagement channels to collect more robust data about customers

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