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PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

00:45:22

UVP - 194 - Practice Manager Seeks Fun Veterinarian...

The Uncharted Veterinary Podcast ·

2022/09/07

Practice manager and owner Jenn Galvin joins Dr. Andy Roark to tackle a tough question from the mailbag! If you're a practice manager who wants to find a veterinarian business partner, where do you even start? In this episode, Jenn and Andy talk about setting expectations, maintaining relationships throughout the current hospital, growing and using your personal network, and achieving cultural alignment with someone you just met. This episode has all the drama of a reality dating show (not really,

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00:46:03

UVP - 193 - We Have A Manager...They Don't Manage

The Uncharted Veterinary Podcast ·

2022/08/31

Have you ever worked somewhere that the team felt frustrated at the lack of accountability for repeated mistakes and the drastic differences in work ethic between staff members? When frustration like this extends over time, the result can be cultivating an office environment with a huge increase in tension, gossip, and bickering. Dr. Andy Roark and practice manager Stephanie Goss tackle a mailbag question from a veterinary technician who is grappling with a hospital environment like this. They

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00:41:44

UVP - 192 - How To Compete For New Grad Hires

The Uncharted Veterinary Podcast ·

2022/08/24

Jason Szumski, c/o 2023, joins Dr. Andy Roark to share some research on what graduating veterinary students are looking for in a first job and to answer the burning question so many independent vet practices have: "How do I even compete to hire new grads?!" Let's get into this episode! LINKS: Get Sh*t Done Shorthanded Virtual Conference: https://unchartedvet.com/gsd-shorthanded/ Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/store/ What’s on my Scrubs?! Card Game:

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00:54:48

UVP - 191 - What To Do With A Judgmental Manager

The Uncharted Veterinary Podcast ·

2022/08/17

Have you ever judged someone on your team when you happened across them sitting down at work and staring into space? Or heard someone say "If there is time to lean, there is time to clean!" Dr. Andy Roark and practice manager Stephanie Goss loved this short but complicated question from a manager wondering what to do about a fellow manager on their team who tends to look at things from a snapshot perspective - they see what is immediately happening and judge, without giving the team the benefit of

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01:01:41

UVP - 190 - The Whole Team Says "I've Never Been...

The Uncharted Veterinary Podcast ·

2022/08/10

The team has been together for almost a year and yet they seem to be collectively saying "I've not been show how to do that..." about many things. Simple things. Are you ready to pull your hair out yet? We can understand why! Dr. Andy Roark and practice manager Stephanie Goss understand the pain and frustration this mailbag writer has over this exact situation. Plus they shared that when their leadership team give corrections to the group, it is met with feedback that they are being mean or bullying

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00:52:43

UVP 189 - How Adobe Animal Hospital is Doing...

The Uncharted Veterinary Podcast ·

2022/08/03

This week on the podcast, we have a cross-over episode! That's right, this is a Cone of Shame episode. Imagine a CSR working from home, checking a client out and booking appointments from his home, or a technician live-chatting with three different pet owners through the clinic webpage from her apartment, or a doctor doing telemedicine appointments from another state? This isn’t fantasy. There are practices actually making these things happen today. Christina Freeman and Summer Burke-Irmiter join

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00:54:13

UVP - 188 - The Tech's Personal Life Is Impacting Work

The Uncharted Veterinary Podcast ·

2022/07/27

You have a teammate who is amazing at their job. They have great skills for the work. They get the job done well, safely and on time. There is just one, small problem. They seem to have a trainwreck of a personal life and it bleeds into their work life with regularity. How do you find the balance between caring for a coworker and asking someone to do their job? A writer to the mailbag asks us this question and a few more. Dr. Andy Roark and practice manager Stephanie Goss both have strong feelings

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01:04:35

UVP - 187 - Cyber Bullying And What It Means To Be...

The Uncharted Veterinary Podcast ·

2022/07/20

If you are in veterinary medicine, you've heard conversation about cyber bullying. Ranging from clinic's getting beat up in local social media groups to experiences like the recent one the team from Maine Veterinary Medical Center had to navigate, veterinary medicine is seeing the impact of words from keyboard warriors. Dr. Andy Roark and Stephanie Goss were talking through some of their thoughts on cyber bullying, cancel culture and the impact of negative words from the public on the team. Let’s

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00:52:40

UVP - 186 - How to Know If You Are The Toxic One?

The Uncharted Veterinary Podcast ·

2022/07/13

Have you ever asked yourself the question "Am I toxic?" This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag that asks some amazingly self aware questions. Our listener said that they have seen/heard a lot of information about toxic work environments and toxic employees (as a group). They haven't seen a whole lot of discussion about how to tell if you might be toxic. Or heading in that direction. They are asking great questions about how to frame their

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00:53:50

UVP - 185 - My New Practice Doesn't Write SOAPs

The Uncharted Veterinary Podcast ·

2022/07/06

Could you imagine working in a practice that literally doesn't write more than the presenting problem and any treatments done during an exam in the chart? 😳 Gives me the cold sweats just thinking about it. This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag from a CSR who has found herself in this situation. Our writer was previously a manager so she is well aware of the standards that are required legally for charts. The level of medicine seems

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00:57:25

UVP - 184 - My Lead Tech Tries To Tell Me How To...

The Uncharted Veterinary Podcast ·

2022/06/29

Imagine that you work in a practice as a new grad and form friendships with the people who are literally helping shape you into a vet. You leave the practice to get some more experience and then you come back to the practice you started at - only this time, you are a part owner and that means you are the boss! This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag from a veterinarian who has been facing this situation and feels like its extra sticky

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00:46:30

UVP - 183 - Firing Them Will Catch Everyone By Surprise

The Uncharted Veterinary Podcast ·

2022/06/22

What happens if there is a vet on the team who you are friendly with but who isn't a cultural fit for the team and you decide it is time to part ways? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling an international mailbag letter from a practice owner who is struggling with a lot of change in their practice. They have a new manager, they lost a vet who was a partner in the practice suddenly and there is a veterinarian that is a part of the team who just does not seem to

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00:41:04

UVP - 182 - Implementing An Effective Team Training...

The Uncharted Veterinary Podcast ·

2022/06/15

This week on the podcast, Dr. Andy Roark is joined by the wonderful Dr. Amanda Donnelly. Amanda is a sought after-speaker, consultant, and author with over 30 years’ experience in the veterinary profession. She is a second-generation veterinarian who specializes in leadership, team development, and client communications. She recently birthed a new project - her own book! Andy and Amanda are talking about the book, about leading and managing veterinary teams and much more. Let's get into

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01:00:03

UVP - 181 - Growth Opportunities For Technicians

The Uncharted Veterinary Podcast ·

2022/06/08

UVP - 181 - Growth Opportunities For Technicians by Uncharted Veterinary Community

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00:50:33

UVP - 180 - The New Hire WAY Oversold...

The Uncharted Veterinary Podcast ·

2022/06/01

Have you ever hired someone or had someone join the team and when they get started, it is obvious to the whole team that this person WAY oversold their skillset and abilities? This week on the podcast, Dr. Andy Roark and Stephanie Goss tackle a great question from a practice manager in this very predicament who is asking "What can I do to fix this problem and bridge the gap between their skills and what we need while also addressing the fact that they are currently being grossly overpaid considering

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00:54:44

UVP - 179 - When The Hot - Head Is The One In Charge

The Uncharted Veterinary Podcast ·

2022/05/25

Have you ever worked in a practice where there is a hot-head in the building? Someone who is reactive? Someone who flies off the handle or is extremely emotional in their reactions to things that don't seem to warrant that level of reaction? A lot of us have worked with someone like that. The question this week on the podcast is what do we do when the hot-head is in charge? Join Dr. Andy Roark and Stephanie Goss as they tackle a fantastic question from the mailbag about what to do when the manager

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00:57:24

UVP 178 You Saved What Information Where? Information...

The Uncharted Veterinary Podcast ·

2022/05/18

This week on the podcast, Stephanie is joined by Joe Axne of IT Guru to talk about some of the wacky things that clinics do when it comes to information security and technology. Information technology (IT) can be an area where veterinary medicine struggles to keep up to date - it's one of those areas where you don't know what you don't know. We talk through some of the things that practices should consider in terms of protecting themselves from the outside in as well as the top practices for

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01:04:45

UVP 177 Is My Doctor Afraid Of Animals?

The Uncharted Veterinary Podcast ·

2022/05/11

A veterinarian who seems afraid of their patients... is it possible? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag, asking for some input on a veterinarian in their practice who seems to struggle with aggressive patients - both the team and clients have complained about how this doctor interacts with and handles their patients. Andy and Stephanie both share some of their experiences on both sides of this coin - let's get into

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00:53:51

UVP 176 Team Boycotts New Doc Before She Even Starts

The Uncharted Veterinary Podcast ·

2022/05/04

Can the team sabotage a new doctor before they even start? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mailbag. A medical director colleague wrote in and shared with the team that they have a doctor coming onboard that has worked previously as a tech in their hospital. Should be a major win, right?? Our medical director says hold your excitement because only now that our new vet has been hired is our Medical Director being informed that the team does

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01:11:31

UVP 175 Exactly HOW Do I Talk to A Negative Coworker?

The Uncharted Veterinary Podcast ·

2022/04/27

Are you a leader in your practice whose palms sweat and you might completely forget how to say what you need to say when confronting a negative staff member? Dr. Andy Roark and Stephanie Goss are tackling another letter from the mailbag this week. A long time podcast listener wrote in and asked Andy and Stephanie to do some actual role play on how to address a team member who is (and I do quote) “the most pessimistic person on the planet!” Our listener is a manager in a corporate practice who has a

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326 results

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