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PODCAST

The Crisis Cast

Lissa Druss & Thom Serafin

The Crisis Cast is a conversational journey in business leadership during a crisis. Our cast of experts review crisis management scenarios and provide resources for navigating uncharted waters. Each episode is moderated by renowned crisis communicators Lissa Druss and Thom Serafin.

business management

All Episodes

46:21

Chicago's Next Mayor - What REALLY Happened?

The Crisis Cast ·

2023/04/07

Lissa Druss & Thom Serafin gather a panel of experts, just 48 hours after Brandon Johnson was elected as Chicago's next mayor to discuss what REALLY happened. Were all the pollsters wrong? Wasn't Paul Vallas predicted to win? Why is the answer "no" to both of those questions? PLUS, which campaign had the best ground game? Join Lissa & Thom with The Chicago Way's John Kass, NBC5 political correspondent Mary Ann Ahern, Rod McCulloch of Victory Research, and Frank Calabrese at Big Shoulders

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38:44

Rod McCulloch - Tracking Chicago Voters

The Crisis Cast ·

2023/03/23

Lissa Druss & Thom Serafin go behind the scenes of polling voters with Rod McCulloch of Victory Research. Who will be Chicago's next mayor? Has Paul Vallas stayed on message? What has driven Brandon Johnson's recent five-point jump? In this episode of the Crisis Cast, we get insights on the latest numbers from one of the nation's most revered pollsters. Plus, Rod lays out what each candidate needs to do in the waning days before the election.

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23:37

Carolyn Mossberger - Dogs Go "Home" Hunting

The Crisis Cast ·

2023/03/22

One in five Americans welcomed a new dog to their family during the first 14 months of the pandemic. But in the aftermath of job loss, inflation, and a little less work from home -- many of those dogs have lost their forever home. Carolyn Mossberger is Executive Director of the West Suburban Humane Society in Downers Grove, and she's on a mission to change that. In this episode of the Crisis Cast, Lissa & Thom explore some of the harsh numbers that face young pups. Only 10% of dogs born will find

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33:09

Behind the Badge - Modern Crimes

The Crisis Cast ·

2023/03/12

What's the future of policing neighborhoods? What drives gang activity as the 21st century progresses? What's on the horizon for recruiting law enforcement professionals in America's big cities. All of these questions and more are answered as we revisit our "Behind the Badge" series in this episode of the Crisis Cast. Lissa Druss & Thom Serafin welcome "Officer A" back to our chat room. He's a veteran of the Chicago Police Department with a lot to say about the city's consent decree and public

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30:46

Justin Kaufmann - No Softball Questions

The Crisis Cast ·

2023/03/08

Post-pandemic Chicago in many ways is navigating a new crisis of division. In this episode of the Crisis Cast, veteran journalist Justin Kaufmann from Axios brings his giant map of 50 wards and unpacks the next chapter of mayoral politics in his hometown. Lissa & Thom come loaded with questions about Chicago's two most powerful unions and their influence on City Hall. Justin breaks down some truths about voter turnout, and why he believes the April runoff election for mayor is a referendum on the

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32:56

Ilyce Glink - The Sealing & Ceiling of Debt

The Crisis Cast ·

2023/02/10

When it comes to your money -- are these good times or bad times? Financial wellness guru Ilyce Glink has struck gold again in making us wiser. During this episode the Crisis Cast, Lissa & Thom unpack your best money moves. How did we get to this new level of personal debt? Should the Secretary of the Treasury, Janet Yellen, mint a trillion dollar coin? Is there anything real about the U.S. debt ceiling? This conversation is packed with answers. Plus Ilyce sheds light on how Gen Z workers are

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35:49

Walt Bogdanich - Consulting's Black Box

The Crisis Cast ·

2023/01/09

Click "play" and climb inside a conversation about about corporate secrecy. A "black box" journalist Walt Bogdanich says is built by the consulting industry. Bogdanich is driven to uncover what big business and government are hiding. He's a three-time Pulitzer prize winning investigative reporter for the New York Times. During this episode of the Crisis Cast, we'll follow his research path as co-author of the book When McKinsey Comes To Town. Lissa & Thom want to know 'why McKinsey' and why

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34:47

LauraJane Hyde - Lift Every Voice

The Crisis Cast ·

2022/12/27

As Gilda's Club Chicago prepares to celebrate 25 years of service to cancer patients and their families, CEO LauraJane Hyde remains a steadfast student of service. As she leads, she's always teaching one thing: we ALL have something to learn. During this episode of the Crisis Cast, LauraJane returns to the chat room with Lissa Druss and Thom Serafin to reveal how communities have been strengthened by remote engagement. But more importantly, the ways that pandemic-driven separation has prepared

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17:44

Hedy Ratner - Activism In Every Breath

The Crisis Cast ·

2022/12/21

Hedy Ratner was born to pursue social justice. What continues to fuel her impact is tireless worker as a mentor. For more than five decades Hedy's been at the forefront of advocacy for women's issues and civil rights. During this episode of the Crisis Cast, Lissa and Thom marvel at her impact as co-founder of the Women's Business Development Center. You'll also evesdrop on a conference where Hedy championed Lissa's leadership for a national award. Hedy also reveals why her work is never done,

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45:09

Linda & Al Lerner - Hollywood Post-COVID

The Crisis Cast ·

2022/12/14

Linda & Al Lerner not only tell great stories -- they crave great stories. This couple, of Chicago media fame, is now keeping film lovers enlightened through their review site Movies and Shakers. We're proud to have them as guests on the 100th episode of The Crisis Cast. During this episode, Lissa & Thom contemplate the lasting impact of the COVID pandemic on the film industry and one fascinating director's technique to fuel the chemistry of his casts. You'll also hear Linda & Al share their

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38:02

"Skinny" Sheahan - Life's A Marathon

The Crisis Cast ·

2022/11/30

For Jim "Skinny" Sheahan, life is truly a marathon. Not a sprint. In fact he's run nearly 50 marathons. Skinny is a self-described Irish thoroughbred with a penchant for motivating voters, but more importantly neighbors. During this episode of the Crisis Cast Lissa & Thom extract how big cities should approach the crime crisis. And, what they're getting wrong. This conversation includes a romp through the historic 1983 Chicago Mayoral debate between Jayne Byrne, Harold Washington, and Richard

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30:46

Paul Kendrick - Candidate Camp

The Crisis Cast ·

2022/11/16

On the heals of the 2022 midterm elections, we're going to introduce you to an educator for those on a path to public service. Paul Kendrick is the Executive Director of Rust Belt Rising, a grass roots grooming organization for Democrats. Their mission is training candidates and their organizations to connect with working families. During this episode of the Crisis Cast, Lissa & Thom probe Paul on what Republicans did to prevent achieving the red wave and how Democrats intend to rebuild the blue

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28:19

Rodney Davis - Civility's Next Chapter

The Crisis Cast ·

2022/10/24

The midterm elections of 2022 place an immense target on swing voters. Congressman Rodney Davis returns to the Crisis Cast to break down the future of Illinois' place in the Republican Party. Lissa and Thom unpack Davis' decade of service in the U.S. House of Representatives. Davis was among those present during the January 6th, 2021 assault on the U.S. Capitol. It solidified Davis' plea for civility in government, "I fear that without thoughtful and clear-eyed leadership from both sides of the

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22:02

Druss & Serafin - Gifts of Immigration

The Crisis Cast ·

2022/10/15

The United States Oath of Citizenship is the destination of some of the brightest minds and biggest hearts that call our nation home. Inspired by the naturalization ceremony at Ellis Island's Great Hall on Constitution Day 2022, this episode traces the paths of our hosts' ancestors. We'd like to honor your family story by sharing the stories of Lissa & Thom from their roots in Italy and Poland.

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33:54

Wallace & Burke - Riled by Rails

The Crisis Cast ·

2022/10/06

In a nation long ruled by its railroads, the need for even faster freight delivery has magnified their power. For the citizens of 8 Chicago communities, that power may exact a great toll. During this episode of the Crisis Cast, Lissa & Thom bring to light two of the voices behind the Coalition to Stop CPKC. Kevin Wallace is the Mayor of Bartlett, Illinois and James Burke is Chief for the Wood Dale Fire Protection District. You'll hear their biggest fears about a proposed 33-billion dollar

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40:06

James Mendrick - The Safest Actions

The Crisis Cast ·

2022/09/17

There'll be a world of change for law enforcement in 2023 for the State of Illinois. In this episode of the Crisis Cast, DuPage Country Sheriff James Mendrick unpacks the Safe-T Act. Lissa & Thom also get to the heart of 'laterals' when it comes to movement of officers across police departments nationally and regionally. Plus, Sheriff Mendrick shares his unlikely path from art major to patrolman.

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31:58

Brian Kasal - Hunting for Moderates

The Crisis Cast ·

2022/09/13

Brian Kasal is a lifelong Chicago with a passion for Reagan era conservatism. Given his Windy City roots, he's been a red fish swimming in a sea of blue. Is that about to change? During this episode of the Crisis Cast, Lissa and Thom uncover the work of conservatism in Chicago and Illinois. As President of the Northside Chicago GOP Club, Kasal has connected with the disillusioned on both sides of our two-party system. Listen in to understand why he's been a driving force behind a rare full

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34:58

Dr. Willie Wilson - Raised To Care

The Crisis Cast ·

2022/09/06

To say Willie Wilson is constantly seeking public office would be an understatement. That even includes the United States presidency. As one of Chicago's most successful business leaders, Dr. Wilson is making another run to be mayor of the city he's called home since 1965. During this episode of the Crisis Cast, he reminds Lissa & Thom that Abraham Lincoln lost over a dozen races before becoming our 16th president. Wilson runs on the faith of two family generations born into slavery. This is a

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37:42

Mike McCuskey - Teaching to Counsel

The Crisis Cast ·

2022/09/01

Michael McCuskey is a teacher turned public defender, turned federal judge. As he shares in this enlightening episode of the Crisis Cast, his father preferred he remain an educator. But "Judge Mike" went to law school, and he never stopped teaching. Now, Mike McCuskey is the Illinois Legislative Inspector General. During this visit to our chat room, we learn the misunderstood nature of that role. Plus, you'll hear about his Strom Thurmond encounter, his view of the Supreme Court's "Dobbs" leak,

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45:29

Kristen McQueary - Outside The Comfort Zone

The Crisis Cast ·

2022/08/03

What's it like to trailblaze through the gauntlet of public opinion? Is there a need to harness the opinion-based news reporting. Should that even be a thing? All of these are questions Kristen McQueary is poised to answer. Lissa Druss and Thom Serafin will dig deep on these topics and more with this form member of the Chicago Tribune Editorial Board. In this episode of the Crisis Cast, Kristen will unpack her 20+ years as a journalist -- plus share her passion for holding public officials to

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