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PODCAST

Confessions of a Cleaning Business Owner

Domestic Cleaning Business Network

How to run a cleaning business, secrets of the cleaning industry and what really goes on behind the scenes. Louise and Diane chat about hot topics, they share their experiences of learning to clean and navigate the highs and lows of running a cleaning business.

business

All Episodes

28:26

Cleaners Taking Customers

Confessions of a Cleaning Business Owner ·

2023/07/06

Welcome to the "Cleaners Taking Customers" podcast, where we delve into the frustrating and disheartening experience of having your hard-earned business and valuable customer relationships snatched away by someone you once trusted. In this podcast, we explore the stories of Louise and Diane, two entrepreneurs who have faced this predicament. We all know the significance of building a business from the ground up and establishing genuine connections with clients over the years. Cultivating a loyal

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28:08

Building The Perfect Business

Confessions of a Cleaning Business Owner ·

2023/06/28

Welcome to "Building the Perfect Cleaning Business," an episode that explores the ins and outs of creating and growing a successful cleaning business from scratch. Join us as we dive into entrepreneurship, sharing insights, tips, and stories from industry experts and seasoned professionals. Hosted by Louise and Diane, they are passionate entrepreneurs and cleaning industry enthusiasts, each episode takes you on a captivating journey through the challenges and triumphs of building a thriving cleaning

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20:18

The endless seesaw of cleaning demand

Confessions of a Cleaning Business Owner ·

2023/06/21

Are you recruiting or marketing?? There always seems to be feast or famine of one or the other. Listen as we chat about the endless seesaw and give some tips about how to keep your business growing through any market.

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41:51

End of Tenancy Cleaning

Confessions of a Cleaning Business Owner ·

2023/06/14

Louise and Diane discuss How to clean a property as the tenants move out to prepare for the new ones. Commonly referred to as an end of tenancy clean they go into detail about what should be included in the clean and the best way to achieve a great end of tenancy clean.

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27:59

Scaling Up

Confessions of a Cleaning Business Owner ·

2023/06/07

Do you want to grow and scale up your business to not include you. We discuss some of our previous award winner an what we can learn from their successes following the award and how they have scaled up their cleaning companies.

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24:01

Domestic Cleaning - The Invisible Industry

Confessions of a Cleaning Business Owner ·

2023/05/10

Following an article looking at how users of mumsnet talk about cleaners we discuss the perception of domestic cleaners and how they are the 'cleaning fairies'. They are loved but not treated like real people.

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20:18

Contract Terms & Conditions for cleaning business owners

Confessions of a Cleaning Business Owner ·

2023/05/03

In confessions of a cleaning business owner today we discuss terms and conditions for a cleaning business contract and some of the most important things to include. If you want the full contract it is available on the DCBN website or to all members

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28:26

How to get people to like you

Confessions of a Cleaning Business Owner ·

2023/04/26

In this episode, you'll learn practical skills such as active listening, effective communication, and how to read nonverbal cues. These skills are essential for any cleaning business owner looking to establish trust, build credibility, and ultimately, grow their business. Through real-life scenarios and practical examples, you'll discover how to create a positive and welcoming atmosphere that makes your customers and team members feel valued and appreciated. You'll also learn how to use language

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21:07

A Year in the Life of a Cleaning Business

Confessions of a Cleaning Business Owner ·

2023/04/18

Did you know that every year there is a predictable cycle of demand and supply of staff in the cleaning industry and this can have a major impact on your business and when your effort is most effective. listen to find out when to recruit when to be marketing and when you will be pulling your hair out!!

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23:39

April is a big month in the cleaning industry

Confessions of a Cleaning Business Owner ·

2023/04/13

Welcome to "Confessions of a Cleaning Business Owner," the podcast that provides a behind-the-scenes look at the cleaning industry. In this episode, we're discussing the changes happening in April that will affect the industry, including minimum wage increases, price rises, recruitment challenges, and the lead-up to the summer holidays. As a cleaning business owner, it can be challenging to navigate the ever-changing landscape of the industry. That's why we're here to provide you with the latest

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26:23

Becoming Eco Friendly in your cleaning company

Confessions of a Cleaning Business Owner ·

2023/04/05

What does Eco Friendly mean? We explore sustainability in the cleaning industry with lots of hints as to how your cleaning company could implement small changes to become more Sustainable.

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48:07

Growth Lab with Matt Harris

Confessions of a Cleaning Business Owner ·

2023/03/29

We are Thrilled to Chat to matt Harris from Growth Lab about his experiences as a cleaning business owner and how it inspired him to start Growth Lab. He talks through motivation tactics and how he stays motivated as a business owner. Growth Lab provides leads to cleaning businesses and supports their growth.

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35:05

Dealing with Stress as a business owner

Confessions of a Cleaning Business Owner ·

2023/03/22

This episode talks about common stresses that we feel as cleaning business owners and Louise reveals that she is currently feeling extremely stressed. Diane gives helpful hints and understanding to reduce stress levels and enjoy the rollercoaster of being a business owner

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45:54

What should customers expect from their cleaning...

Confessions of a Cleaning Business Owner ·

2023/03/15

In this episode, we'll be taking a slightly different approach than usual, as we'll be sharing what we believe customers should hear from their cleaning service providers. As a cleaning service provider, we know that the expectations of customers can vary widely. Some customers may expect a deep clean every time, while others may simply want a basic cleaning of the most commonly used areas in their home. In this episode, we'll explore some of the key expectations that customers should have when

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43:29

Commercial vs Domestic Cleaning - which is a better...

Confessions of a Cleaning Business Owner ·

2023/03/08

In this episode, we explore the world of cleaning businesses with our guest Jason Moss, a seasoned entrepreneur in the cleaning industry. We dive into the differences between commercial and domestic cleaning and the pros and cons of each. Which is a better business to start? What are the challenges and opportunities for each? If you're considering starting a cleaning business, or simply interested in the industry, this episode is a must-listen. Join us as we uncover the truth about Commercial vs

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37:48

Why is Customer Service So Hard

Confessions of a Cleaning Business Owner ·

2023/03/01

We are talking about the worrying trend from cleaners to blame the customers and some of the examples we have seen online. We talk about our customer service experiences and how customer service could be improved across the industry.

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24:55

Why Cleaning Prices Need to Rise

Confessions of a Cleaning Business Owner ·

2023/02/22

April will see a significant rise in National Minimum Wage and we have increasing Inflation in the UK. In this episode Louise and Diane work with real numbers and look at the costs involved in really running a cleaning business. Warning - there is a lot of figures included in this podcast. It will give you a far better idea of the costs involved and how to set prices.

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51:16

The Perfect Interview

Confessions of a Cleaning Business Owner ·

2023/02/15

'Always be recruiting' is drummed into cleaning business owners but what does that recruitment actually involve and what does a good interview look like? Louise Trehearn and Diane Greenwood chat about interviewing and share some current stats of recruiting in the cleaning industry.

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36:10

The Perfect Quote

Confessions of a Cleaning Business Owner ·

2023/02/08

Quoting is so much more than just providing a price. This is the cleaner's opportunity to understand the customer and provide a solution that works for everyone. In this episode we talk about pricing, building rapport and how we solve the common problems that arise during quotes.

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40:24

How to get off the tools as a cleaning business owner

Confessions of a Cleaning Business Owner ·

2023/02/05

On this episode, we talk through practical steps and strategies for transitioning from being a hands-on cleaner to running a successful cleaning business. Whether you're looking to hire your first employee, expand your services, or just improve your business skills, we've got you covered. So join us as we explore the world of cleaning entrepreneurship, and discover how to "get off the tools" and build a thriving business.

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173 results

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