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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

43:10

Best Of CCP - 151: "Man, this MSP thing, could really...

Command Control Power: Apple Tech Support & Business... ·

2023/08/08

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

45:56

526: Stay In Your Lane

Command Control Power: Apple Tech Support & Business... ·

2023/08/01

Thank you to our VIP sponsors! Topics: -Jerry talks about a break/fix client that stores Time Machine backups on a Synology. -A discussion ensues about how to charge a client that needs you out of the blue and what your expertise is worth. -We get into changes in the Dropbox API and its behavior. https://help.dropbox.com/installs/macos-support-for-expected-changes -An odd issue really confounds Sam with a SonicWall firewall and Ubiquiti PoE switches. -Joe runs into a snag with

en-US

36:42

260: Live From ACES - "Joe Has Left The Building"

Command Control Power: Apple Tech Support & Business... ·

2023/07/25

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

01:05:48

Best Of CCP - 020: Client Anecdotes & Rates

Command Control Power: Apple Tech Support & Business... ·

2023/07/18

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

49:44

523: Chrome Shaming

Command Control Power: Apple Tech Support & Business... ·

2023/07/11

Topics: -Jerry is annoyed with voice dictation, considering where we are with AI. -Sam wonders why Siri can’t send a message to a group without unlocking his iPhone. -Is privacy the cause of Siri seeming to go backwards in functionality? -Sam discovers an issue with the private MAC address feature of iPadOS and connecting to a captive portal network. https://support.apple.com/en-us/HT211227 -Some confusion ensues when discussing the privacy network features. -Joe wants to mention a few apps from

en-US

38:22

Best Of CCP 257: Interview With Lucas Acosta, CEO of...

Command Control Power: Apple Tech Support & Business... ·

2023/06/27

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

37:36

521: Moose Blows Up!

Command Control Power: Apple Tech Support & Business... ·

2023/06/20

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

30:05

520: My Precious

Command Control Power: Apple Tech Support & Business... ·

2023/06/13

Topics: -Jerry takes issue with the way Joe & Sam covet their calendars. -Each of us either use Calendly or Harmonizely. -We discuss the latest in Apple certifications and listing on the ACN locator. -The two courses and exams are Apple Device Support and Deployment & Management. -All of us are intrigued with Apple Messages for Business. Cost seems to be a barrier for entry. -You can have SMS hosted by a different company than you use for voice.

en-US

35:43

519: Interview With Jason Dettbarn / Founder & CEO of...

Command Control Power: Apple Tech Support & Business... ·

2023/06/06

Topics: -Jason Dettbarn, founder and CEO of Addigy joins us once again. -We dive right into updates on macOS being problematic and how Addigy deals with this issue. -With Apple’s first Rapid Security Response, they did not receive any disclosures to provide details. -Addigy released a new MDM Watchdog to mitigate macOS update issues. -Addigy made their MDM Watchdog available to everyone. -We discuss the tools that are out there that try and guide the users to updates as another

en-US

42:09

518: The Sin Eater

Command Control Power: Apple Tech Support & Business... ·

2023/05/30

Topics: -What is a sin-eater? -Jerry talked about which level of Microsoft to move to from Rackspace. -He used Emailchemy to convert the data. -Dealing with customers that purchase the wrong hardware to save a buck. -What to do when you have additional storage needs with Microsoft accounts. Jerry finds out. -After an automated Synology alert, Jerry finds out that a client moved and unplugged it without a proper shutdown. -Sam & Joe differ on their Amazon return experience at Whole Foods. -UPS Store

en-US

48:30

517: Do that Hudu that you do so well

Command Control Power: Apple Tech Support & Business... ·

2023/05/23

Topics: -On a recent Patreon only show, Jerry talked about a documentation tool called Hudu. He discusses more about the ChatGPT integration. -Jerry recommends Google Bard. -Joe has a client that has a unique setup with access to their server. He uses Addigy Self Service to deploy a connection script. -Sam has been implementing Single Sign-On in more and more scenarios with his customers. -Sam found out the hard way how a content filter can block legitimate services. -We talk about giving users the

en-US

49:07

247: Interview with Michael Thomsen, Director, Origin84

Command Control Power: Apple Tech Support & Business... ·

2023/05/16

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

31:12

515: Can You Make The Beeping Stop?

Command Control Power: Apple Tech Support & Business... ·

2023/05/09

Topics: -Sam saw an unexpected message on his iPhone, instructing him to share his screen with AppleCare. -A client reached out to Joe about their Synology beeping. The story went south quickly but hats off to RAID recovery from Synology. -MSP customers don’t reach out even when network or ISP changes occur. -As a customer deleted 365 users, it was learned that they were sharing data from OneDrive and this data was suddenly not accessible to users that did not know its origin

en-US

50:03

514: The Fix Is In

Command Control Power: Apple Tech Support & Business... ·

2023/05/02

Thank you to our VIP sponsors! Topics: -Archiving/Deleting in Apple Mail is inconsistent. -Jerry has been seeing issues on multiple computers when upgrading from macOS Ventura 13.2.1 to 13.3.1. Reinstalling the OS still creates data issues. -“That’s a lot of nanas to deal with”. -Pro tip about using the Option key when clicking About This Mac to reveal System Information. -Thanks to Guillaume Gete for 80 Shades of the Option key -Joe talks about his use of

en-US

40:23

513: Pricing Your Device Management Stack

Command Control Power: Apple Tech Support & Business... ·

2023/04/25

Topics: -Jerry & Joe talk about their monthly MSP offerings and the services it includes. -Jerry uses Square for automated credit card payments and invoices. -Joe talks about competing on quality as opposed to pricing. -Offering a lower starting point without important services can put both you and the customer in a bad position. -How do you handle consultants in your area that offer extremely low rates? -The hosts speak to the benefits of monthly fees. -Priority scheduling and unattended remote

en-US

52:34

170: Interview With Greg Brewer CEO of Prosoft...

Command Control Power: Apple Tech Support & Business... ·

2023/04/18

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

en-US

55:39

511: Interview With Jon Brown, VP Of Technology &...

Command Control Power: Apple Tech Support & Business... ·

2023/04/11

Topics: -This week we welcome back long time supporter of the show, Jon Brown. -Jon is Vice President of Technology and Cybersecurity at Interlaced.io and owner of Grove Technologies. -He recently completely a merger with Interlaced. -Last time Jon was on the show, he was still evaluating options for his direction of growth. -He discusses how difficult it was finding the right fit as some companies wanted to “acqui-hire” him. -More emphasis was placed on his specific value rather than he company

en-US

31:50

510: Interview With Dav James of DIJ Consulting

Command Control Power: Apple Tech Support & Business... ·

2023/04/04

Thank you to our VIP sponsors! Topics: -This week we welcome Dav James of DIJ Consulting. -Dav originally started at Apple in a variety of roles and moved to corporate IT support. -DIJ Consulting is a Monday.com partner and works a lot on the automation side of things. -We get into using integrations with Monday and services like Zendesk for automatic creation of tickets. -Joe does some reporting in Numbers but it is more of a manual process

en-US

55:34

509: Interview With Adam Engst Of the TidBITS Content...

Command Control Power: Apple Tech Support & Business... ·

2023/03/28

Topics: -On today’s show, we welcome Adam Engst of TidBITS Content Network. -We review key features of phishing emails, as discussed in a recent TCN article. -One of the newer tricks is to send the entire email as an image. -Will better grammar pose a challenge to users detecting spam emails? -It takes just a beat longer to identify a spam email message. -Legitimate training tools like KnowBe4 can be good to keep employees on their toes. -We discuss the LastPass breach and how far reaching it was

en-US

46:29

508: Just Give Me The Fish

Command Control Power: Apple Tech Support & Business... ·

2023/03/21

Topics: -Jerry shares an odd printer story. -Apple Mail was having an issue using a self signed certificate. -“Don’t trust email” -Joe describes emulation vs virtualization. -Virtual Buddy & UTM are solid virtualization products. -Joe uses the ability to virtualize other versions of macOS to support clients that use a different OS than he is currently running. -Pro Tip: You cannot use an Apple ID with a virtual OS.

en-US

191 results

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