PODCAST

Pink Elephant - The IT and ITIL Service Management Experts

Pink Elephant, The ITIL Experts

The podcasts dedicated to leading the way in IT Management Best Practices .

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All Episodes

11:40

ITIL in a Heartbeat: An Introduction to ITIL Part 2 of 4

Pink Elephant - The IT and ITIL Service Management... ·

2007/05/11

Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 2 continues with a look at what ITIL is.

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9:41

ITIL in a Heartbeat: An Introduction to ITIL Part 1 of 4

Pink Elephant - The IT and ITIL Service Management... ·

2007/05/04

Take a quick trip into the world of ITIL® for a high level overview of what an IT organization implementing best practices should be doing. Part 1 takes a look at what ITIL is and introduces the Service Support processes.

en-us

11:21

Top 5 Tips for Leading Process Implementation Projects

Pink Elephant - The IT and ITIL Service Management... ·

2007/04/27

In this PinkPodcast, IT Management Consultant Robin Hysick interviews Jack Probst, a leading expert in ITIL Project Implementation, about his Top 5 Tips for Leading Process Implementation Projects.

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13:05

IT Governance Unraveled Part 6 of 6

Pink Elephant - The IT and ITIL Service Management... ·

2007/04/20

Part six of this six-part series is the final segment of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

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11:34

IT Governance Unraveled Part 5 of 6

Pink Elephant - The IT and ITIL Service Management... ·

2007/04/13

Part five of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

en-us

8:55

IT Governance Unraveled Part 4 of 6

Pink Elephant - The IT and ITIL Service Management... ·

2007/04/06

Part four of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

en-us

9:38

ITIL V3 - The Past and The Future

Pink Elephant - The IT and ITIL Service Management... ·

2007/03/30

The ITIL Refresh publications and newsletters issued by official ITIL publisher, The Stationary Office (TSO), have given us some interesting insight into the future of IT Service Management as documented by ITIL.

en-us

9:14

IT Governance Unraveled Part 3 of 6

Pink Elephant - The IT and ITIL Service Management... ·

2007/03/23

Part three of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

en-us

9:29

IT Governance Unraveled Part 2 of 6

Pink Elephant - The IT and ITIL Service Management... ·

2007/03/16

Part two of this six-part series is a continuation of a series of PinkPodcasts based on a conference session delivered by Troy DuMoulin, Pink Elephant’s Director of Product Strategy, on the topic of IT Governance.

en-us

8:36

IT Governance Unraveled Part 1of 6

Pink Elephant - The IT and ITIL Service Management... ·

2007/03/09

In part one of this six-part series, Pink Elephant’s Troy DuMoulin explores the concept of IT Governance, and the more holistic view that is emerging: IT Governance is really about establishing a vision and direction for IT that supports the business objectives and actually establishes an organization, structures and processes that make sure the individual components and domains play nice and work together for the common goal.

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13:10

ITSM07 Conference Wrap-Up

Pink Elephant - The IT and ITIL Service Management... ·

2007/03/02

Pink Elephant is humbled by the sheer number of IT professionals who convened in Las Vegas for the 11th Annual IT Service Management Conference and Exhibition at the beautiful Venetian hotel. Once again, it was the largest gathering of ITSM professionals on the planet, with over 1700 in attendance! Pink Elephant’s President David Ratcliffe, and VP of Global Events, George Spalding, recap some of the incredible highlights over the four day event, which took place Feb 18-21, 2007.

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12:55

ITIL Version 3

Pink Elephant - The IT and ITIL Service Management... ·

2007/03/02

In this PinkPodcast, President David Ratcliffe speaks to two ITIL V3 authors, Pink Elephant’s George Spalding and Gary Case, about the next generation of ITIL, the new content and the proposed release date.

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9:23

Pink Elephant - A Global Registered Education...

Pink Elephant - The IT and ITIL Service Management... ·

2007/02/16

Listen to Isabel Feher-Watters of the Professional Services Team and Glen Notman, an IT Management Consultant, as they discuss how Pink Elephant has received status as a global Registered Education Provider (REP) from the Project Management Institute (PMI). PMI has assessed and recognized Pink Elephant's courses as having appropriate learning material relevant to the field of project management. Ten Pink Elephant courses are currently registered with PMI and are listed on the PMI website.

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7:25

Three Underlying Themes Of Service Level Management...

Pink Elephant - The IT and ITIL Service Management... ·

2007/02/09

As part of Service Level Management, there are three underlying themes expressed in the ITIL documentation of best practices for SLM that support the goals of IT Service Management. These include: Partnerships, Simplicity, 'What'...not 'How'. In this PinkPodcast featuring Pink Elephant consultant Jim Wright, explore how these themes support the two objectives of IT Service Management: IT services should align to business needs; and IT should act as an agent for change to facilitate business

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9:06

Building A Business Case For ITIL Implementation

Pink Elephant - The IT and ITIL Service Management... ·

2007/02/02

One of the challenges for any ITIL implementation is building the Business Case. Many organizations are comfortable with identifying the Value of implementing ITIL while others want to conduct a full business case complete with a Return on Investment (ROI) statement. The latter is often difficult in many organizations due to a lack of consistent metrics and measurements that can be used as a baseline to start building a ROI scenario. This Podcast will discuss the need for and the challenges of

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3:23

The Benefits Of Problem Management

Pink Elephant - The IT and ITIL Service Management... ·

2007/02/02

The goal of Problem Management is to minimize the adverse impacts of incidents and problems on the business that are caused by errors in the IT Infrastructure and to prevent recurrence of incidents related to these errors. Problem Management seeks to get to the root cause and initiate action to remove the error. How can we use Problem Management to improve the service that we offer to our customers? This Podcast takes a look at the benefits we can gain by implementing efficient Problem

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7:00

IT Service Continuity Planning

Pink Elephant - The IT and ITIL Service Management... ·

2007/01/26

Continuity planning - flavor of the month or an afterthought? We all know we should do it, but have you? It's easy to bury your head in the sand and think it can't happen to you, but it could, and if your business is dependant on IT, how can you not put plans and countermeasures in place to reduce or eliminate the risk of a disaster? Let's take a look at what ITIL (Information Technology Infrastructure Library) says about IT Service Continuity. This podcast will identify some of those areas that are

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12:10

Pink Elephant's 11th Annual Conference Preview #3

Pink Elephant - The IT and ITIL Service Management... ·

2007/01/19

With less than four weeks to go, Pink Elephant's President David Ratcliffe, and VP of Global Events, George Spalding, discuss some of the exciting final touches for the largest ITSM event ever - the 11th Annual International IT Service Management Conference & Exhibition, coming Feb 18-21, 2007 at the Venetian, Las Vegas. Hear all about: The complete line-up of pre and post-conference courses, Sunday Primer Workshops, including the fun and interactive PinkSim session, Daily highlights in the

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10:56

Employee Compliance: A Key Factor To ITIL Process...

Pink Elephant - The IT and ITIL Service Management... ·

2007/01/19

Employee Compliance is the degree to which employees adhere to the organization's defined policies, processes, and procedures. You have spent the last six months developing your policies, processes and procedures with as much stakeholder involvement as feasible. You purchased a state of the art Service Management tool. You have defined roles and responsibilities and made sure your communication plan has made everyone aware of what is coming. Why do you think anyone will change what they are doing

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8:51

Preview Of The New Service Catalog Book

Pink Elephant - The IT and ITIL Service Management... ·

2007/01/19

Are you Being Served? Have you ever stopped to consider that ITIL is a Service Management Framework? Well, consider that if ITIL is a service management framework, this means that all of the processes have only one goal: To Plan for, Deliver and Support IT services! But what if you don't have services defined? Then perhaps ITIL in its full glory has limited to no value at this point of an organization's maturity. However, if it is understood that no technology component exists for its own

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Pink Elephant - The IT and ITIL Service Management Experts

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