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PODCAST

The Insider Travel Report Podcast

Insider Travel Report

Insider Travel Report assists travel advisors by discussing the changing travel landscape with a line-up of special guests VIP guests, the movers and shakers...

society & culture places & travel

All Episodes

15:41

Welcome Back to the Waldorf Astoria New York

The Insider Travel Report Podcast ·

2025/08/25

Luigi Romaniello, managing director of Waldorf Astoria New York, talks with James Shillinglaw of Insider Travel Report about his beautifully renovated iconic hotel in the heart of Manhattan. Romaniello talks about why the renovation took so long (eight years), the décor and size of the new rooms and suites, the intricately refurbished public areas, like the famed Peacock Alley, and the completely restored ballroom and meeting rooms, plus the new restaurants and upcoming spa. For more information,

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15:09

How Virtuoso Is Making Sustainability Sellable to...

The Insider Travel Report Podcast ·

2025/08/22

Jessica Hall Upchurch, vice chairman and sustainability strategist for luxury travel network Virtuoso, talks with James Shillinglaw of Insider Travel Report about the programs she has helped develop to turn sustainable travel into part of the mainstream for the group’s luxury travel advisors. Hall Upchurch has launched an annual sustainable travel report to gauge progress and has backed yearly awards to preferred partners and travel advisors recognizing their achievements in sustainability. For more

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07:45

How Barbara Muckermann Is Reinventing Kempinski Hotels

The Insider Travel Report Podcast ·

2025/08/22

Barbara Muckermann, Group CEO of Kempinski Hotels, talks with James Shillinglaw of Insider Travel Report about how she is relaunching a hotel brand that is now 128 years young. Muckermann used this year’s Virtuoso Travel Week, where Kempinski sponsored the gala dinner, to drive home the history of her brand, its localized approach to luxury hotels, and its roster of famed properties. And she has bigger plans for the future. For more information, visit www.kempinski.com. All our Insider Travel

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08:47

Why Tauck Wants Your Clients to Roam Around the World

The Insider Travel Report Podcast ·

2025/08/21

Jennifer Tombaugh, CEO of Tauck, is celebrating the venerated guided travel company’s 100th anniversary by launching a new product line called Roam by Tauck. Roam, first new launch in more than a decade, is designed specifically for travelers in their 40s and 50s. with small-group journeys averaging just 16 guests per departure and an engaging balance of flexibility, active adventures and signature experiences. For more information, visit www.tauck.com. All our Insider Travel Report video

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07:49

How Royal Caribbean Plans to Expand Dining on Land...

The Insider Travel Report Podcast ·

2025/08/21

Linken D’Souza, senior vice president of food and beverage for Royal Caribbean International, talks with Alan Fine of Insider Travel Report aboard Star of the Seas about the ship’s new complimentary dining options and premium experiences, including the new Lincoln Park Supper Club. D’Souza also shares upcoming food and beverage plans for Perfect Day Mexico and Paradise Island, along with sustainability innovations such as AI-powered food waste reduction. For more information, visit

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08:11

Virtual Roadshows: How Other Segments of the Industry...

The Insider Travel Report Podcast ·

2025/08/20

Cruise lines rely on support from many other segments of the industry to sell their sailings. This includes travel technology companies and tour operators that provide essential tools, pre- and post-cruise tours, and excursions. These partners remain a crucial part of the cruise sales process, offering resources that enhance the overall travel experience. Alan Fine of Insider Travel Report moderates a panel with Stephanie Gries, senior education manager for Travefy, and Kiran Nambiar, senior vice

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11:21

Jason Montague on His Role as Chief Luxury Officer of...

The Insider Travel Report Podcast ·

2025/08/20

Jason Montague, chief luxury officer of Regent Seven Seas and Oceania Cruises, talks with James Shillinglaw of Insider Travel Report at last week’s Virtuoso Travel Week about his new role overseeing both a luxury cruise line and an upper premium line. Montague also tells us why he decided to return to Regent and Oceania (he had previously overseen Regent and helped to develop Oceania). He tells us how he views luxury and premium cruising today. For more information, visit www.rssc.com or

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10:42

Vicki Freed Shares Royal Caribbean’s Star of the Seas...

The Insider Travel Report Podcast ·

2025/08/19

Vicki Freed, senior vice president of sales, trade support and service for Royal Caribbean International, talks with Alan Fine of Insider Travel Report aboard the new Star of the Seas about updates to the Icon class and how the cruise line continues to innovate for travel advisors and their clients. Freed covers new entertainment, booking upgrades, multigenerational staterooms, "Perfect Days" on land and sea, and the company’s commitment to the advisor community. For more information, visit

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23:40

Virtual Roadshows: How Destinations Are Catering to...

The Insider Travel Report Podcast ·

2025/08/19

A key part of the cruise experience is the destination, including the ports where guests disembark and explore. Tourism officials share what their destinations offer, from island attractions to cruise line private islands, and how these experiences enhance the overall journey. This discussion highlights how travel advisors can better sell the destination component of a cruise. Alan Fine of Insider Travel Report moderates a panel with Francisco Blanch, director of leisure sales for Discover Puerto

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19:10

Virtuoso’s Matthew Upchurch on the Luxury Travel...

The Insider Travel Report Podcast ·

2025/08/18

Matthew Upchurch, chairman and CEO of Virtuoso, the luxury travel network, talks with James Shillinglaw of Insider Travel Report about the 37th Virtuoso Travel Week, held in Las Vegas last week. Upchurch also details his thoughts about how Virtuoso has evolved over the years and its new structure. He gives his view where luxury travel advisors are today and the state of the industry. For more information, visit www.virtuoso.com. All our Insider Travel Report video interviews are archived and

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42:45

Virtual Roadshows: How to Sell River Cruises Sailing...

The Insider Travel Report Podcast ·

2025/08/13

River cruising is expanding its reach to attract new markets, engage a more active customer, develop new destinations, and offer longer cruises. This panel of river cruise experts examines the latest new products and services, as well as the newest destinations on the rivers of the world. Our river cruise experts also tell you how your clients can visit familiar rivers in a completely new way. They detail how you can better sell river cruising to a new generation of customers. James Shillinglaw of

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48:39

Virtual Roadshows: How to Sell the Wide Range of...

The Insider Travel Report Podcast ·

2025/08/11

Big ship, midsize ship, small ship, boutique ship. Cruise ships are getting larger and more intricate, with even more stateroom categories, dining options, activities, new technology and even dedicated island or beach destinations that guests can visit. They are getting more boutique and specialized and also more luxurious and destination focused. This Virtual Roadshow-Selling Cruises panel looks at how you can sell each category of ship. James Shillinglaw of Insider Travel Report moderates this

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27:49

Virtual Roadshows Selling Cruises Keynote: How Cruise...

The Insider Travel Report Podcast ·

2025/08/10

We interview Cruise Planners, one of the top cruise-selling agencies in the business today to find out the keys to their success. Michelle Fee, founder and CEO, and Theresa Scalzitti, chief operating officer, detail the history of their more than 30-year-old travel agency, which began by selling mostly cruises and has evolved into one of the largest sellers of travel in the business with more than $1 billion sales per year. For more information, visit www.cruiseplanners.com or

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18:56

What’s Behind South Africa’s Royal Portfolio of...

The Insider Travel Report Podcast ·

2025/08/07

Liz Biden of The Royal Portfolio talks with Michaela Guzy of Insider Travel Report about how she transformed her family’s holiday homes into a collection of luxury properties across South Africa. Biden shares the stories behind each hotel, her creative process, her commitment to art, sustainability and community development, and her plans to expand into Victoria Falls. For more information, visit www.theroyalportfolio.com. All our Insider Travel Report video interviews are archived and available on

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08:43

Rediscovering the Beauty of L’Auberge de Sedona

The Insider Travel Report Podcast ·

2025/08/07

Colm O’Brien, general manager of L’Auberge de Sedona, talks with James Shillinglaw of Insider Travel Report about the renovation of this boutique Arizona resort, which just joined Small Luxury Hotels of the World. From newly renovated rooms to Creekside restaurants, this is the perfect retreat for couples interested in natural surroundings and the spectacular setting of Sedona. For more information, visit www.lauberge.com. All our Insider Travel Report video interviews are archived and available on

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19:33

Why Travefy Is Now Offering a New CRM Suite for...

The Insider Travel Report Podcast ·

2025/08/06

David Chait, founder & CEO of travel tech firm Travefy, talks with James Shillinglaw of Insider Travel Report about the products and services his company has developed for travel advisors. Specifically, Travefy has just introduced a new CRM Suite for advisors that includes invoicing, commission tracking, integrated email and a contact management system in one unified workspace. For more information, visit www.travefy.com. All our Insider Travel Report video interviews are archived and available

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18:37

How to Go Behind-the-Scenes Again With Holland America

The Insider Travel Report Podcast ·

2025/08/04

Farah Barhorst, director-onboard revenue for Holland America Line, talks with James Shillinglaw of Insider Travel Report about the return of the behind-the-scenes ship tour. For a price, guests can now get a comprehensive tour of their Holland America ship, going from the bridge down to the laundry rooms, food storage areas, recycling centers and more. For more information, visit www.hollandamerica.com. All our Insider Travel Report video interviews are archived and available on our Youtube channel

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29:00

Meet the New Chief Executive Officer of AmaWaterways

The Insider Travel Report Podcast ·

2025/08/03

Catherine Powell, the new CEO of AmaWaterways, talks with James Shillinglaw of Insider Travel Report about her new role, her background and her plans for the luxury river cruise line going forward. Powell tells us about her first river cruises on AmaWaterways, her impressions of the product and how she intends to keep working with the travel agency distribution system to sell her company’s river cruises. For more information, visit www.amawaterways.com. All our Insider Travel Report video

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13:12

Sponsored Interview: ALG Vacations’ Kindness Events...

The Insider Travel Report Podcast ·

2025/08/02

Jacki Marks, global head of trade brands at ALG Vacations, talks with James Shillinglaw of Insider Travel Report about how the Kindness Conference and Kindness Connection have evolved to foster advisor education, community giveback and deeper industry connections. She also shares why kindness has become a core pillar of ALGV's culture and how the movement is helping travel advisors grow their business. For more information, visit www.algvacations.com/kindness. All our Insider Travel Report video

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13:48

The Man Behind Crescent Seas’ Residences at Sea

The Insider Travel Report Podcast ·

2025/08/01

Russell Galbut, a top real estate developer and founder of Crescent Seas, talks with James Shillinglaw of Insider Travel Report about his new luxury residential cruise project aboard Oceania Insignia, one of the ships that will part of his company’s new fleet. Crescent Seas will offer residents the chance to cruise the world while staying in the suites they’ve purchased. For their part, travel advisors can get involved by helping sell those residences and then renting them out when they aren’t being

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817 results

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