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PODCAST

MSP Business School

MSP Business School

A podcast geared to Technology Service Providers where we bring you strategies and tactics to grow your business and build a winning culture. This podcast helps MSPs and MSSPs accelerate their business through strategies, tips, and tactics for driving sales, marketing, and account management. Join our host, Brian Doyle, every Tuesday!

technology management

All Episodes

26:10

Scott Haselkorn Haselkorn, Inc - Its never to early...

MSP Business School ·

2022/11/15

Show Website: https://mspbusinessschool.com/ Guest Name: Scott Haselkorn https://www.linkedin.com/in/scott-haselkorn-1a449282/ Company: Haselkorn, Inc. https://haselkorninc.com/ Hosts Brian Doyle: https://www.linkedin.com/in/briandoylemetathinq/ Robb Rogers: https://www.linkedin.com/in/robb-rogers-07415251/ Tim McNeil: https://www.linkedin.com/in/timmcneil3/ Sponsors vCIOToolbox: https://vciotoolbox.com OSR Manage: https://osrmanage.com Scott Haselkorn joins us today on MSP Business School

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30:27

Roundtable The Do's and Don'ts of Comp Plans

MSP Business School ·

2022/11/08

Show Website: https://mspbusinessschool.com/ In this episode, our team discusses what are the do’s and don’ts of comp plans. 0:35 Brian dives right into the conversation, talking about making plans for the upcoming year and sharing about inflationary pressure and new challenges. Tim shares his thoughts on inflation/recession and how he observed shifts in the account management side for the past few months. 3:18 Robb stresses his point and disagrees with the all-in method kind of compensation. He

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28:05

EP 126 Brian Scott ClearTone Consulting A former...

MSP Business School ·

2022/11/01

Show Website: https://mspbusinessschool.com/ Guest Name: https://www.linkedin.com/in/brian-scott-048b195/ Company: https://cleartoneconsulting.com/ Hosts Brian Doyle: https://www.linkedin.com/in/briandoylemetathinq/ Robb Rogers: https://www.linkedin.com/in/robb-rogers-07415251/ Tim McNeil: https://www.linkedin.com/in/timmcneil3/ Sponsors vCIOToolbox: https://vciotoolbox.com OSR Manage: https://osrmanage.com Brian Scott from ClearTone Consulting joins us today at MSP Business School. Brian is the

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24:41

Roundtable QBRs, Stop Doing This

MSP Business School ·

2022/10/25

Show Website: https://mspbusinessschool.com/ In this episode, our team discusses what are the needs of the customers and what is the reality of what the customers want.   4:51 Brian dives right into the conversation, sharing that he read an article about QBR and how he has different opinions about it. He begins the discussion by stating that QBR should be about communicating with the customer.  6:00 Robb clarifies Brian’s thoughts if he means about QBR being like in the past where it’s just

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31:12

Kipp Stumpf, ConnectWise Evolve - Everyone has an exit

MSP Business School ·

2022/10/18

This episode discusses how to get involved in the business and how to start in the industry. 0:55: Brian introduces the guest and starts off the conversation by asking Kipp’s backstory on how he ended up with ConnectWise. 1:46: Kipp introduces himself as the financial guy with an accounting background then he found ConnectWise and started working as an overnight help desk support technician while getting his MBA. He also shares how he did not start in the IT industry, his experiences, and how he

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25:12

Roundtable Compliance is Hot How can MSPs Capitalize

MSP Business School ·

2022/10/11

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29:33

Frank Raimondi Nodeware - How to make MSP...

MSP Business School ·

2022/10/04

Frank Raimondi from Nodware joins us today at MSP Business School. Frank is the VP of Channel Development for Nodeware. 2:17 – Frank tells us about his journey in IT. He has seen the industry evolve and change with Apple Computer and Intel stops, giving him a great view of enterprise vendor relationships within the channel. From there, he moved to Synnex getting the distributor's viewpoint before joining IGI Cyberlabs (Nodeware) 6:07 – Brian asks Frank where should an MSP or MSSP start when looking

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22:23

Roundtable Welcome to Conference Season

MSP Business School ·

2022/09/28

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21:42

Roundtable Tactics for Quick Revenue Growth

MSP Business School ·

2022/09/21

In this episode, our team talks about the tactics to accelerate revenue growth. With many MSPs and MSSPs focused on the holy grail of recurring revenue, there may be some low-hanging fruit to boost your top line and expand your profits. 2:04: Tim opens the discussion by talking about a trend where MSPs feel the need to diminish hardware revenue. He talks about tactics to work deal registration, discounts, and spiffs to dramatically grow your margin on NRC projects. 4:27: Robb talks about contract

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26:43

Vince Tinnirello, Bettering IT Services by Borrowing...

MSP Business School ·

2022/09/13

Vince Tinnirello joins us today on MSP Business School. Vince leads the Business Development team for Anchor Network Solutions and today we talk about the steps he has taken to help grow the business 2x in three years. 2:01 – Vince kicks off his backstory by sharing the career path that ultimately sent him towards a career in IT. Coming from a hospitality background, Vince saw that the standard IT companies they worked with didn't deliver with a customer service focus and that became his mission

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20:32

Roundtable Risk Based Selling Strategies

MSP Business School ·

2022/09/06

In this episode, our Brian and Tim talk about Risk Based Selling an how it can drive a more consultative discussion where customers can make a more informed decision about projects and services. We discuss that the biggest reason that customers do not want to engage in meetings like QBR's is often because it is treated like a sales call by the MSP vs. an opportunity to learn and grow a relationship. Risk based selling can change the narrative. When leveraging risk based selling process you need to

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26:05

George Smith, Augmentt - Securing your SaaS

MSP Business School ·

2022/08/30

George Smith joins us today on MSP Business School and we discuss how important it is for MSP's to manage and monitor their clients cloud services and if they do not, someone else will. 2:01 – George shares his backstory that begins in Northern Ireland, with a stop in London, before settling in his home of Canada. He talks about his start in tech originating in web development, finally landing at Augmentt 5:25 – George share the history of Augmentt and how the idea for the product came to be

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27:43

Garret Peaslee, How to Adapt Excel and Exit as...

MSP Business School ·

2022/08/23

Garret Peaslee joins us and tells the story of a person that has seen it all in the IT services space. Starting in 1986 before the internet, Garret has show the ability to adapt to change and grow a business and expand. 1:17 – Robb, Tim, and Brian recount their trip to CompTIA ChannelCon and share a story about the "Ducky Derby". 2:47 – Garret starts the conversation sharing his background which starts with him starting operations in 1986, pre-internet, pre-networking, as a desktop publishing

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21:36

Whitespace Analysis, Cross-sell and Upsell Strategies

MSP Business School ·

2022/08/16

In this episode, our team talks about the Whitespace opportunity. Existing customers offer a huge opportunity to grow revenues and every MSP shares in this chance to expand their relationship with clients. The Whitespace opportunity starts with an assessment of where each client stands against your tech stack and your standards. When you identify the gaps, you can identify potenitial. Brian, Robb and Tim engage in a discussion that outlines tips that MSP's and MSSP's can use to to grow their

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26:56

Peter Duflo, Strategic Ventures - Helping MSP's to...

MSP Business School ·

2022/08/09

We’re thrilled to have Peter Duflo, join us for an incredible episode. This one is jam-packed with useful information, tidbits, and challenges for anyone thinking about building a leadership team. 2:44 – Peter kicks off the call with his background as an MSP leader who has sat on both sides of the M&A event over his early career. His experiences led him to realizing that many MSP's needed guidance on the M&A process. This led him to do some M&A work. In 2008 when the firesales started, he moved

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33:28

Special Episode: Introducing Sales MaturIT

MSP Business School ·

2022/08/02

In this very special episode we introduce to the MSP industry our new Sales Development Platform entitled Sales MaturIT. This new platform allows MSP's and MSSP's to evaluate their current Sales Maturity Level (SML) and create a guided, self-paced patch to reaching their sales goals. The platform is geared to meet service providers at that stage their sales team currently resides. Our approach takes you from the early stages of sales, typically owner led, and guides you through activities and

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32:25

Hartland Ross, eBridge Marketing Solutions & The Host...

MSP Business School ·

2022/07/27

Show Website: https://mspbusinessschool.com/ Guest Name: Hartland Ross https://www.linkedin.com/in/hartlandross/ Company: eBridge Marketing and The HostBroker https://www.ebridgemarketingsolutions.com/ https://www.thehostbroker.com/ Hosts Brian Doyle: https://www.linkedin.com/in/briandoylemetathinq/ Robb Rogers: https://www.linkedin.com/in/robb-rogers-07415251/ Tim McNeil: https://www.linkedin.com/in/timmcneil3/ Sponsors vCIOToolbox: https://vciotoolbox.com OSR Manage: https://osrmanage.com We’re

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32:06

Dave Sobel, MSP Radio – The Next Generation of MSPs

MSP Business School ·

2022/07/19

We’re thrilled to have fellow MSP podcaster and YouTube personality, Dave Sobel of MSP Radio, join us for an incredible episode. This one is jam-packed with useful information, tidbits, and challenges for anyone in the MSP industry. Dave Sobel: https://www.linkedin.com/in/davesobel/ MSP Radio: https://www.mspradio.com/

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36:00

Abe Garver, FOCUS Investment Banking – M&A Update...

MSP Business School ·

2022/07/12

Back for the third time on our podcast, Abe Garver of FOCUS Investment Banking joins us for an update on M&A in the MSP industry. ChannelE2E article referenced by Abe: https://www.channele2e.com/influencers/5-msp-valuation-drivers/ Abe Garver: https://www.linkedin.com/in/abegarver/ FOCUS Investment Banking: https://focusbankers.com/

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24:28

Jerry Koutavas, The ASCII Group – ASCII: Seeing the...

MSP Business School ·

2022/07/05

Jerry Koutavas of The ASCII Group is a household name in the MSP community. In this episode of MSP Business School, we get to hear directly from one of the foremost leaders in the industry as he and the hosts discuss where the MSP industry is now and where it’s headed in the very near future. Jerry Koutavas: https://www.linkedin.com/in/koutavas/ ASCII: https://www.ascii.com/

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251 results

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