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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:16:33

Live Tour 2023: Stockholm Highlights

UNSCRIPTED ·

2023/10/18

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Stockholm on October 10th.

en

00:15:22

Top 100 Service Visionaries: Awards Recap

UNSCRIPTED ·

2023/10/11

Sarah shares insight from the awards ceremony for the inaugural Hot Topics’ Top 100 Service Visionaries which took place last week at the iconic Abbey Road Studios in London.

en

00:33:23

Reimagining the Role of the Field Technician for...

UNSCRIPTED ·

2023/10/04

In this session from the Future of Field Service Live Tour stop in Paris, Sarah talks with Ravichandra Kshirsagar, VP Digital Buildings & Global Commercial, Schneider Electric who explains why and how Schneider prioritizes discussions about the future and shares what the company has done to reimagine what the role of the field technician will look like in 2025, 2030, and beyond.

en

00:49:08

Creating a Culture of Safety in Field Service

UNSCRIPTED ·

2023/09/27

Sarah welcomes Franklin Maxson, VP Field Services, North America at Socomec for an important conversation on safety. Franklin touches on what works well in terms of policy and leadership but also why a top-down safety approach will never be enough.

en

00:48:09

Transformational Leadership in the AI Era

UNSCRIPTED ·

2023/09/20

Sarah talks with Dr. John Chrisentary, former Director of Global Technical Services and Technical Fellow at Medtronic, about the difference between transactional and transformational leadership, why transformational leadership is so important in today’s service landscape, and how advanced technologies like AI present distinct challenges – and opportunities – for transformational leaders.

en

00:23:49

3 Pillars of GEA’s Service Transformation

UNSCRIPTED ·

2023/09/13

In a session from the Future of Field Service Live Tour in Paris, Sarah talks with Sebastien Garric, Director Service Liquid and Powder Technologies, France and Maghreb at GEA Group, about the company’s focus on mindset, customer experience, and operational efficiency.

en

00:26:23

Balancing Today’s Business Needs with Preparation for...

UNSCRIPTED ·

2023/09/06

In a session from the Future of Field Service Live Tour stop in Dusseldorf, Sarah talks with Jan Helge Bruemmer, Global Field Service Manager, Global Service Operations at Alfa Laval about striking the appropriate balance between investing in the future with what’s required for today’s (short-term) performance, especially when those two things seem to be at odds.

en

00:54:09

An Organizational Scientist on Building Effective...

UNSCRIPTED ·

2023/08/30

Sarah welcomes Dr. Josh Elmore, Principal Consultant at Court Street Consulting and Adjunct Professor at both Columbia University and the City University of New York, to discuss how concepts of industrial and social organizational psychology factor in to what’s demanded of today’s leaders in building strong teams and leading through change.

en

00:20:07

Field Service Hilton Head 2023 Recap

UNSCRIPTED ·

2023/08/23

Sarah checks in from WBR’s Field Service Hilton Head event to share thoughts on topics being covered and discussions taking place.

en

00:48:54

How Can Service Leaders Nurture Empowerment?

UNSCRIPTED ·

2023/08/16

Christine Miners, Managing Director of Verity International and Rick Lash, President of Rick Lash Consulting, co-authors of Once Upon a Leader: Finding the Story at the Heart of Your Leadership, join Sarah to talk about some of the challenges today’s leaders face and provide some practical advice for avoiding common missteps and mindset traps that work against intended impact.

en

00:33:50

Smart Care’s Tenets of Scalable Service Success

UNSCRIPTED ·

2023/08/09

In a session from the Future of Field Service Live Tour stop in Minneapolis, Sarah talks with Gyner Ozgul, President and COO of Smart Care Equipment Solutions about the company’s approach creating scalable success, particularly in a highly acquisitive business. From customer experience and digital transformation to company culture and talent development, Gyner talks about the factors that Smart Care prioritizes in creating growth that meets the needs of the business, its customers, and its employees

en

00:51:49

Is the Soft Skills Gap Growing?

UNSCRIPTED ·

2023/08/02

Sarah welcomes back Lauren Winans, CEO & Principal Consultant of Next Level Benefits, to discuss the factors that are contributing to service organizations’ mounting concern over finding and nurturing soft skills and sheds light on what steps can be taken to ensure the soft skills gap doesn’t widen.

en

00:44:25

Culligan’s Approach to Business and IT Partnership

UNSCRIPTED ·

2023/07/26

In a session from the Future of Field Service Live Tour in Paris on May 24th, Sarah talks with Emmanuelle Duchesne, Customer Service Director and Stéphane Dabas, IT Director, both of Culligan, about how they work to create a business and IT partnership that delivers superior customer and employee experiences.

en

00:52:43

Breaking the (Outdated) Field Service Mold

UNSCRIPTED ·

2023/07/19

Sarah welcomes Anthony Billups, North America Vice President of Sales and Market Development at Comfort Systems USA, for an open discussion on some of the historical thinking and practices that are holding field service industries back from success in today’s landscape and what needs to change in terms of a fresh approach.

en

00:31:37

The Pillars of Transformation in Focus at Fnac/Darty

UNSCRIPTED ·

2023/07/12

In a session from the Future of Field Service Live Tour stop in Paris, Sarah talks with Marie Cobessi, Director, After-Sales Service Projects & Transformation at Fnac/Darty about how the company prioritizes transformation projects, what’s in focus at the moment, and how we can attract more women to the field service space.

en

00:30:30

Konica Minolta’s Remote by Default Mission

UNSCRIPTED ·

2023/07/05

In a session from the Future of Field Service Live Tour stop in Birmingham, UK, Sarah talks with Ged Cranny, Sr. Consultant, Konica Minolta Business Solutions Europe about how Konica Minolta is stepping up to face the realities of why, when, and how service delivery is evolving by putting in place a remote-by-default approach.

en

00:15:06

Live Tour 2023: Düsseldorf Highlights

UNSCRIPTED ·

2023/06/28

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Düsseldorf on June 21st.

en

00:14:31

Live Tour 2023: Minneapolis Highlights

UNSCRIPTED ·

2023/06/21

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Minneapolis on June 15th.

en

00:44:46

Debunking the Myths that Impede Workplace Inclusion

UNSCRIPTED ·

2023/06/14

Sarah welcomes back Mita Mallick, corporate change-maker and Chief Diversity Officer at Carta who is soon to release her first book: Reimagine Inclusion: Debunking 13 Myths to Transform Your Workplace.

en

00:40:10

RICOH’s Mindset Meets Toolset Approach to Remote Service

UNSCRIPTED ·

2023/06/07

Sarah welcomes Darren Elmore, GM of Service for RICOH New Zealand to discuss the major changes he sees in service delivery and how the company has embraced the possibilities of remote service.

en

357 results

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