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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:13:16

The Top 10 of 2023

UNSCRIPTED ·

2023/12/20

Sarah shares her selections for the Top 10 Future of Field Service podcasts of 2023.

en

00:47:28

2023 Retrospective Takeover

UNSCRIPTED ·

2023/12/13

The tables are turned in this episode as Roy Dockery, VP of Field Operations at Flock Safety, interviews Sarah about here 2023 predictions and how accurate she feels she was. The two also discuss some of the industry events they both attended and reflect on overall trends of the year.

en

00:41:02

A Service Transformation Deep Dive with Electrolux

UNSCRIPTED ·

2023/12/06

In a session from the Future of Field Service Live Tour event in Stockholm, Sarah talks with Kristoffer Brun, Services & Repair Transformation Manager; Anna Mezzanotte, Service Operations Product Domain Expert; and Peter Sandkvist, Transformation Manager, Electrolux for an inside look at lessons learned and wins celebrated from its current global service transformation.

en

00:47:55

What I’ve Learned About Leadership Through My Breast...

UNSCRIPTED ·

2023/11/29

Sarah welcomes back Linda Tucci, Senior Global Director, Technical Solutions Center, Ortho Clinical Diagnostics, for a vulnerable and inspiring conversation around how she’s navigated a breast cancer diagnosis while continuing to show up as a leader.

en

00:21:57

Field Service Connect 2023 Recap

UNSCRIPTED ·

2023/11/22

Sarah gives a synopsis of what stood out to her most from the presentations and discussions at Field Service Connect in Denver, CO last week.

en

00:41:51

Shifting Focus from Customer Service to Customer Succes

UNSCRIPTED ·

2023/11/15

Sarah talks with Mark Hessinger, SVP Global Customer Success at 3D Systems, about what it takes to break down silos within the service lifecycle and truly create a customer-in, customer-centric organization.

en

00:33:15

Bringing Service into the DNA of a Historically...

UNSCRIPTED ·

2023/11/07

In a session from the Future of Field Service Live Tour stop in Dusseldorf, Sarah talks with Lucas Rigotto, CSO of GEA, about what it takes to make – and keep – service top of mind in a business with a rich legacy of manufacturing products.

en

00:17:16

Field Service Europe 2023 Recap

UNSCRIPTED ·

2023/11/01

Sarah shares some of the biggest themes and interesting discussions that took place last week at Field Service Europe in Amsterdam.

en

00:45:16

Reimagining Change Management for Today’s Service Needs

UNSCRIPTED ·

2023/10/25

Sarah talks with Sara Smith, Director of Global Service Change Enablement at Waters Corporation, about her experience transitioning into a career as a woman service engineer and about what she’s learned in her current role leading global service change enablement for her company.

en

00:16:33

Live Tour 2023: Stockholm Highlights

UNSCRIPTED ·

2023/10/18

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Stockholm on October 10th.

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00:15:22

Top 100 Service Visionaries: Awards Recap

UNSCRIPTED ·

2023/10/11

Sarah shares insight from the awards ceremony for the inaugural Hot Topics’ Top 100 Service Visionaries which took place last week at the iconic Abbey Road Studios in London.

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00:33:23

Reimagining the Role of the Field Technician for...

UNSCRIPTED ·

2023/10/04

In this session from the Future of Field Service Live Tour stop in Paris, Sarah talks with Ravichandra Kshirsagar, VP Digital Buildings & Global Commercial, Schneider Electric who explains why and how Schneider prioritizes discussions about the future and shares what the company has done to reimagine what the role of the field technician will look like in 2025, 2030, and beyond.

en

00:49:08

Creating a Culture of Safety in Field Service

UNSCRIPTED ·

2023/09/27

Sarah welcomes Franklin Maxson, VP Field Services, North America at Socomec for an important conversation on safety. Franklin touches on what works well in terms of policy and leadership but also why a top-down safety approach will never be enough.

en

00:48:09

Transformational Leadership in the AI Era

UNSCRIPTED ·

2023/09/20

Sarah talks with Dr. John Chrisentary, former Director of Global Technical Services and Technical Fellow at Medtronic, about the difference between transactional and transformational leadership, why transformational leadership is so important in today’s service landscape, and how advanced technologies like AI present distinct challenges – and opportunities – for transformational leaders.

en

00:23:49

3 Pillars of GEA’s Service Transformation

UNSCRIPTED ·

2023/09/13

In a session from the Future of Field Service Live Tour in Paris, Sarah talks with Sebastien Garric, Director Service Liquid and Powder Technologies, France and Maghreb at GEA Group, about the company’s focus on mindset, customer experience, and operational efficiency.

en

00:26:23

Balancing Today’s Business Needs with Preparation for...

UNSCRIPTED ·

2023/09/06

In a session from the Future of Field Service Live Tour stop in Dusseldorf, Sarah talks with Jan Helge Bruemmer, Global Field Service Manager, Global Service Operations at Alfa Laval about striking the appropriate balance between investing in the future with what’s required for today’s (short-term) performance, especially when those two things seem to be at odds.

en

00:54:09

An Organizational Scientist on Building Effective...

UNSCRIPTED ·

2023/08/30

Sarah welcomes Dr. Josh Elmore, Principal Consultant at Court Street Consulting and Adjunct Professor at both Columbia University and the City University of New York, to discuss how concepts of industrial and social organizational psychology factor in to what’s demanded of today’s leaders in building strong teams and leading through change.

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00:20:07

Field Service Hilton Head 2023 Recap

UNSCRIPTED ·

2023/08/23

Sarah checks in from WBR’s Field Service Hilton Head event to share thoughts on topics being covered and discussions taking place.

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00:48:54

How Can Service Leaders Nurture Empowerment?

UNSCRIPTED ·

2023/08/16

Christine Miners, Managing Director of Verity International and Rick Lash, President of Rick Lash Consulting, co-authors of Once Upon a Leader: Finding the Story at the Heart of Your Leadership, join Sarah to talk about some of the challenges today’s leaders face and provide some practical advice for avoiding common missteps and mindset traps that work against intended impact.

en

00:33:50

Smart Care’s Tenets of Scalable Service Success

UNSCRIPTED ·

2023/08/09

In a session from the Future of Field Service Live Tour stop in Minneapolis, Sarah talks with Gyner Ozgul, President and COO of Smart Care Equipment Solutions about the company’s approach creating scalable success, particularly in a highly acquisitive business. From customer experience and digital transformation to company culture and talent development, Gyner talks about the factors that Smart Care prioritizes in creating growth that meets the needs of the business, its customers, and its employees

en

366 results

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