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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:21:20

Ep 42: "Digital Exhaust" - Matt Stamper, Part 2

Service Management Leadership Podcast ·

2025/02/13

In this episode, kengon continues the conversation with Matt Stamper talking about the role of policy in the modern organization, the impact of social media, and how we can better manage our "Digital Exhaust"

en-us

00:07:41

Service Management Leadership - Operational...

Service Management Leadership Podcast ·

2025/02/10

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 2 of 4.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30

en-us

00:36:16

Bonus Full Episode - Ken & Rina

Service Management Leadership Podcast ·

2025/02/09

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:09:29

Service Management Leadership - State of AI in IT,...

Service Management Leadership Podcast ·

2025/02/06

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 1 of 4.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and

en-us

00:21:07

Ep 41: "The Tick Tock on TikTok" - Matt Stamper

Service Management Leadership Podcast ·

2025/02/06

In this episode kengon talks with Matt Stamper about the risks associated with TikTok and its implications for individuals, organizations, and the United States.

en-us

00:08:46

Service Management Leadership - Operational...

Service Management Leadership Podcast ·

2025/02/03

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 1 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30

en-us

00:05:16

Service Management Leadership - Total Cost of Ownership

Service Management Leadership Podcast ·

2025/01/30

In this episode, Jeffrey discusses using a TCO (Total Cost of Ownership) tool to evaluate project optionsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years

en-us

00:06:20

Service Management Leadership - Goodhart's Law

Service Management Leadership Podcast ·

2025/01/27

In this episode, Jeffrey discusses Goodhart's Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He

en-us

00:05:23

Rina and Ken - Final Wrap Up

Service Management Leadership Podcast ·

2025/01/26

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:07:07

Service Management Leadership - Expertise and its Value

Service Management Leadership Podcast ·

2025/01/23

In this episode, Jeffrey discusses the value of expertise Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

en-us

00:04:51

Service Management Leadership - Brooks' Law

Service Management Leadership Podcast ·

2025/01/20

In this episode, Jeffrey discusses Brooks' LawEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is

en-us

00:17:09

Rina and Ken - AI, Plane without a pilot and...

Service Management Leadership Podcast ·

2025/01/19

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of

en-us

00:04:02

Service Management Leadership - Ozempic and Service...

Service Management Leadership Podcast ·

2025/01/16

In this episode, Jeffrey discusses Ozempic and service managementEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

en-us

00:06:04

Service Management Leadership - Building a Framework

Service Management Leadership Podcast ·

2025/01/13

In this episode, Jeffrey discusses how to build a framework for your organizationEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

en-us

00:18:57

Rina and Ken - Career journey and valuable lessons in...

Service Management Leadership Podcast ·

2025/01/12

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:07:45

Service Management Leadership - Building A Service...

Service Management Leadership Podcast ·

2025/01/09

In this episode, Jeffrey discusses building a service organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

en-us

00:21:20

Ep 40: “On XLAs” – Alan Nance, Part 2

Service Management Leadership Podcast ·

2025/01/09

In this episode, kengon finished up his conversation with Alan Nance on XLAs

en-us

00:06:07

Service Management Leadership - The Cost of Rework

Service Management Leadership Podcast ·

2025/01/06

In this episode, Jeffrey discusses the cost of rework and why avoiding rework is importantEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a

en-us

00:10:41

Service Management Leadership - ITIL's Information...

Service Management Leadership Podcast ·

2025/01/02

In this episode, Jeffrey discusses ITIL's Information Security Management Practice Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

en-us

00:04:17

Service Management Leadership - Empathy

Service Management Leadership Podcast ·

2024/12/30

In this episode, Jeffrey discusses empathyEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

1,100 results

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