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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:46

You Hire Advisors from Where?!- #automotive #training...

What the Fixed Ops?! (WTF?!) ·

2025/03/20

Robert Migliaccio explains why he prefers service advisors from another specific industry, due to the similarities it has with automotive. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE

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0:55

ANYONE with the Drive and Desire Can Succeed in...

What the Fixed Ops?! (WTF?!) ·

2025/03/19

Robert Migliaccio talks about his background, his education and his unconventional path to his dream career!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:54

What Makes Carter Myers Auto Unique?- #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/03/18

With a long-term, dedicated team of top industry professionals, how does Carter Myers Automotive attract the best and brightest? Robert Migliaccio elaborates.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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49:38

Robert Migliaccio of Carter Myer Automotive - What...

What the Fixed Ops?! (WTF?!) ·

2025/03/17

No matter the circumstance, no matter the scenario, if there's a fixed operations problem, Robert Migliaccio, Service Director of Carter Myer Automotive, has solved it. We discuss a huge array of topics including the modernization of multi-point, hiring the best people for your service department, mentorship and so much more.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most

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0:40

ALL Customers are High Value - #automotive #training...

What the Fixed Ops?! (WTF?!) ·

2025/03/12

Mike Vogel explains why EVERY job and EVERY service customer is so important to a fixed ops department.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:58

Are You a Leader or a Boss? - #automotive #training...

What the Fixed Ops?! (WTF?!) ·

2025/03/11

Mike Vogel discusses what makes a Service Manager effective...and what doesn't.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:41

How Do I Build Trust? - #automotive #training #shorts

What the Fixed Ops?! (WTF?!) ·

2025/03/10

What is it that causes potential customers to become lifelong advocates? Mike Vogel from ASMC shares some insights.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and

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0:33

Relationships Are Where the Profit Is - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/03/07

Mike Vogel has been in automotive for more than 30 years and, despite all the trends and technological advances, makes clear that recurring business is gained one way and one way alone: trust in a job well done.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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0:59

"Set It and Forget It" is a Set Up for Failure -...

What the Fixed Ops?! (WTF?!) ·

2025/03/04

Mike Vogel of ASMC talks about the most common reason consultants and high-cost trainings don't succeed.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

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56:59

Mike Vogel of ASMC - What the Fixed Ops?! Full Episode!

What the Fixed Ops?! (WTF?!) ·

2025/03/03

Mike Vogel brings 30 years of fixed operations experience to our conversation. What is the difference between relational and transactional selling? How do we turn customers into advocates for our service departments? And how do we shed the stereotypes people have about dealerships to begin with? We discuss all of this and so much more!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the

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0:46

"Don't Start a CDP with Dirty Data" - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/02/27

Brian Pasch discusses the importance of data hygiene. What is data hygiene? Listen to the clip!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

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1:00

Is Your Customer Defecting? Here's How to Tell -...

What the Fixed Ops?! (WTF?!) ·

2025/02/26

Brian Pasch talks about technological advances that don't simply report your clients' activity on YOUR website...they report their activity on EVERY website.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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0:55

How Much Money are You Leaving at the Table? -...

What the Fixed Ops?! (WTF?!) ·

2025/02/25

Identity resolution is making follow-up with dealership clients easier than ever. How much more money can fixed operations departments bank with this tool? Brian Pasch has an example!Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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0:57

What is Identity Resolution and Why Do I Need It? -...

What the Fixed Ops?! (WTF?!) ·

2025/02/24

Brian Pasch explains the mechanics of identity resolution and why it's so important for dealerships to embrace it.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and

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0:59

"I Think Dealers are Bombarded" - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/02/21

The overwhelm is real! Brian Pasch discusses the difficulty dealership management have when evaluating performance claims.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry.Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE

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0:49

A Big "DON'T" When Trying to Reach Dealership...

What the Fixed Ops?! (WTF?!) ·

2025/02/20

Automotive vendors have to be resourceful in order to reach busy dealer managers. But one resource that is a complete waste of time and money is spelled out clearly here by Brian Pasch.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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0:35

The Challenge of Reaching Busy Dealers - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/02/19

Being a dealer vendor is no easy feat. Brian Pasch talks about some of the biggest challenges when it comes to getting face time with busy managers.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation

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1:00

How Did Weather Impact NADA This Year? - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/02/18

Brian Pasch of Pasch Group talks about the impact the snowstorm in New Orleans had on NADA this year. Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and FOLLOW

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57:33

Brian Pasch of Pasch Group - What the Fixed Ops?!...

What the Fixed Ops?! (WTF?!) ·

2025/02/18

We are joined by automotive consultant extraordinaire, Brian Pasch! We're talking about NADA and how changes to the format could benefit exhibitors in the future. Our biggest focus in this conversation is how vendors can successfully break through to busy (and often skeptical) dealership managers.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry

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0:33

Inspiration Powers Performance - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/02/10

Brad Wise talks about how he conducts meetings and what he believes motivates his sale force to raise their game.Global Dealer Solutions has a network of high-performance providers offering proven products and services. We are committed to prioritizing dealers by delivering the most effective tools in the industry. Let's grow together. Schedule your complimentary consultation today.https://www.gdsdealers.com/?utm_source=wtf&utm_medium=podcast&utm_campaign=2025BE THE 1ST TO KNOW. LIKE and

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