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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

49:06

You’ll build your first chatbot twice with Orlando...

VUX World ·

2022/07/20

Orlando Gadea is the Global VP Customer Experience Transformation at Stanley Black & Decker, Inc, with over 6 years experience in managing conversational chatbots. Orlando joins us to share why you’ll probably build your first chatbot twice. Hosted on Acast. See acast.com/privacy for more information.

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59:03

How Rabobank uses conversational AI with Stefan Bijkerk

VUX World ·

2022/07/14

Rabobank is one of the leading banks in The Netherlands. Join Stefan Bijkerk, Data-analyst & Conversational AI Specialist, Rabobank, to learn all about the use cases and channels used by Rabobank’s AI assistant to serve its customers and the business value it brings. Learn how Rabobank approaches identifying use cases and taking ideas from concept to production, as well as conversation design best practices for the banking industry. **Presented by Deepgram**Deepgram is a Speech Company whose

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57:51

How Empire Today uses conversational AI with Philip...

VUX World ·

2022/07/13

Philip Bennett is the Customer Service Operations Manager at Empire Today, the USA’s largest direct-to-consumer shop-at-home flooring provider. Philip joins us to share case studies on how Empire Today is using conversational AI to improve customer experience and business outcomes. We’ll chat about what’s working, what’s not, and how a ‘traditional’ business can apply emerging technology and fuel its transformation efforts.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have

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58:29

Conversational AI in emerging markets with Beerud...

VUX World ·

2022/07/08

Beerud Sheth founded popular freelancing service, Upwork, and now co-founded and heads-up the leading conversational AI platform for emerging markets, Gupshup.Gupshup has been on a mission lately, with acquisition after acquisition, and expanding into all emerging economies. Beerud joins us to share the Gupshup story, as well as how conversational AI is being adopted across emerging markets such as APAC. We’ll discuss the difference in customer behaviour and experience in these markets, as well as

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59:04

How Human First helps you build better bots, with...

VUX World ·

2022/07/06

Greg Whiteside, CEO, Human First joins us to share how you can use data to build better bots, why we’re focusing too much on data labelling and why your help centres and knowledge bases are underrated goldmines.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy,

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1:08:27

The digital assistant scorecard with Frank Schneider,...

VUX World ·

2022/06/16

Has digital assistant performance finally been nailed? Frank Schneider returns to VUX World to discuss and share the new digital assistant scorecard from Speakeasy AI.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in

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54:20

Shooting the shiz with Balto's Marc Bernstein 003

VUX World ·

2022/06/08

Marc Bernstein, CEO, Balto, and Kane Simms, CEO, VUX World, knock their heads together again in another episode of shoot the shiz, discussing the latest trends in CX and beyond, including:Friendly competition - zoom and GenesysIrish Bank - 2 hour wait timesNearly 20% of brands have seen a dip in customer experience quality.A great post from Andrew Moorehouse on the Death of Live Chat. Analysis from studying 10,000 live chat transcriptions. It’s bad. “Not bad meaning bad, but bad meaning good” (Shout

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55:25

Streamlining audio production with AI, with Timo...

VUX World ·

2022/06/01

Aflorithmic is on a mission to help you create high quality audio at a fraction of the time and cost. One of the most intense parts about creating audio for video, radio, smart speakers or, indeed, voice assistants and voice user interfaces, is that you need to learn what you’re doing. You need to learn your way around a DAW, understand compression, EQ, reverb, ducking and a whole load of other audio engineering practices. All of this makes high quality audio difficult to produce and reserved for

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1:00:17

The easy way to integrate voicebots with your...

VUX World ·

2022/05/30

I recently spoke at, and facilitated, a webinar with Ilan Avner of AudioCodes discussing how to integrate voice assistants into call centres. This is the audio from that webinar. First, there's a presentation from me sharing some insights on the value voice assistants can bring and pointers for implementing. Then, Ilan shares the Voice AI Connect product and how you can use it to integrate any voice assistant, from any technology framework, into any call centre.You can watch the whole thing here:

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1:00:50

Quality assurance for conversational AI systems with...

VUX World ·

2022/05/26

One thing is for sure; conversational AI systems are a challenge to test and maintain. Yet, without robust testing, there's no way of guaranteeing quality. And high quality interactions are all that matter. Without assuring the quality of your assistant, it won't achieve the results you hope it will, rendering your whole strategy pointless.To share the importance of quality assurance, and to walk you through the core steps and activities in your QA pipeline, we're joined by Christoph Börner, CEO,

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1:17:06

Talking conversational AI with Cobus Greyling

VUX World ·

2022/05/25

Cobus Greyling led Vodacom's Tobi implementation in South Africa, and is a well-known entity in the conversational AI space. His consistent analysis of leading conversational AI platforms on Medium is a must read for anyone serious about CAI. After leaving Vodacom and having the public speaking shackles released, Cobus joins me to share his take on how to make conversational AI work for large enterprises.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard

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1:01:31

How HSBC is using conversational AI with Andy...

VUX World ·

2022/05/24

Learn how one of the world's largest global banks is using conversational AI in its call centre to improve customer experience. Andy Kingston, Head of UK Customer Service Strategy and Transformation at HSBC, joins us to share key insights and learnings from HSBC's journey with conversational AI.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI

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46:56

The need for AI privacy, with Patricia Thaine, CEO,...

VUX World ·

2022/05/19

Just how much of your data is being processed by AI systems? And to what end? Most of us don't have a clue what's happening to the data we share with businesses on a day to day basis. We don't even know what data is being captured in the first place. Throw AI assistants into the mix and we're even more lost than we were.With algorithms making decisions and AI assistants mediating our interactions, understanding what data is being captured, how it's stored and used is crucial if we're ever going to

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1:01:05

How AMRO Bank scales its conversational AI, with...

VUX World ·

2022/05/18

AMRO Bank is the market-leading bank in The Netherlands, and Jeroen Das is leading the conversational automation charge. We chat with Jeroen about use cases, channels, business drivers and outcomes, as well as tips and tricks for scaling your conversational AI from nothing to over 1.5 million conversations per year.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning

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1:01:30

Top CX trends and how AI is helping, with Brad Cleveland

VUX World ·

2022/05/04

Brad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to share his perspectives on the current customer experience challenges faced by enterprises and how AI technologies are lending a hand in helping.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI

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1:06:56

How Marks and Spencer is using conversational AI,...

VUX World ·

2022/04/27

Marks and Spencer, one of the UK's leading retailers, has been using conversational AI across the web and contact centre for some years. Steven Siddall, Contact Systems Lead at Marks and Spencer, joins us to share the M&S journey.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on

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1:07:06

How Homeserve is using DialogFlow for CX automation,...

VUX World ·

2022/04/22

Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer service automation. Phil Jordan, Head of Contact Channel Automation and Self Service, joins us to share the successes and lessons learned.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End

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1:03:59

How Instacart is using conversational AI with Ayesha...

VUX World ·

2022/04/21

Instacart is the world’s largest online grocery service. Ayesha Saleem is the Conversation Design Manager and joins us to share how Instacart is using conversational AI, the team and resources involved, the results they’ve achieved and best practice tips for designing and implementing conversational AI solutions.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning

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1:01:22

Digital avatars for travel with Robert Cunningham,...

VUX World ·

2022/04/21

London North Eastern Railway has been trialling digital avatars in its train stations to help travellers with a wide variety of needs. Innovation Manager, Robert Cunningham, joins us to share the LNER journey into conversational AI applications and discusses the why, what and how.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural

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1:01:38

Conversation design is a marathon with Matt Portillo,...

VUX World ·

2022/04/19

Chatbots and voicebots are quick and easy. No problem at all. That's the myth that needs to be shattered here. Many people, when they embark on their first conversational AI project, underestimate the amount of time and effort required to design, build, deploy and maintain their assistants.Matt Portillo, Conversation Design Lead at Amelia, joins us to share why conversational AI projects aren't really projects; they're long-term journeys as well as how you should prepare and the steps you should

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367 results

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