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PODCAST

ServiceNow Podcasts

ServiceNow Community Podcasts

ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what"s going on at ServiceNow. Join the conversation! Visit the Now Community forums

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All Episodes

31:11

Career Conversation with Carleen Carter

ServiceNow Podcasts ·

2023/08/23

We've got another legend of ServiceNow joining us today. She's been working on the platform since 2009 and continues to grow her knowledge and her community while still taking care of the family at home. Topics 00:00 Welcome/intro 06:12 Life before ServiceNow 07:40 Carleen's start with ServiceNow 08:38 MVP - sharing and training 11:24 CMA and its meaning 15:17 The next generation 18:38 RiseUp! 19:21 Knowledge memories 23:50 Keynote speaker 24:37 Career highlight and forecast 27:00 Words of

en-US

36:28

The Advocates talk Vancouver

ServiceNow Podcasts ·

2023/08/09

The Vancouver release is here – at least in Early Availability. Once again we have all four dev advocates to share their favorite features from App Engine, Automation Engine, and Platform – so come on along! Topics 00:00 Welcome/introductions 01:22 Our top 5 list of favorite features 32:48 Call to action 34:08 Outro Links Vancouver content calendar Vancouver release notes Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

en-US

29:29

Anticipate and adapt to change with automated controls

ServiceNow Podcasts ·

2023/08/03

Hello and welcome to Real Time Resilience, a series of podcasts from ServiceNow that will explore key top of mind topics for CROs. In this 3-part series we will focus on Operational Resilience, DORA and Monitoring Controls. Our experts will share their insights and learnings to help you navigate your IT risk management journey. In this final podcast in this series, we will explore the topic of Monitoring Controls. It’s time, let’s talk real time resilience…See omnystudio.com/listener for privacy

en-US

19:43

Boost resilience and business value with DORA

ServiceNow Podcasts ·

2023/08/03

Hello and welcome to Real Time Resilience, a series of podcasts from ServiceNow that will explore key top of mind topics for CROs. In this 3-part series we will focus on Operational Resilience, DORA and Monitoring Controls. Our experts will share their insights and learnings to help you navigate your IT risk management journey. In the second podcast in this series, we will explore the topic of DORA. It’s time, let’s talk real time resilience…See omnystudio.com/listener for privacy information.

en-US

25:31

Expert Services story: Tony Huynh, Senior business...

ServiceNow Podcasts ·

2023/08/02

Expert Services helps you plan and implement our products, faster with less risk. Learn more by listening to our chat with Tony Huynh, a senior business process consultant on the Expert Services team. https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/infographic/info-optimize-for-today-or-innovate-for-tomorrow.pdf Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.comSee omnystudio.com/listener for

en-US

30:13

Operational excellence is more than a compliance...

ServiceNow Podcasts ·

2023/08/01

Hello and welcome to Real Time Resilience, a series of podcasts from ServiceNow that will explore key top of mind topics for CROs. In this 3-part series we will focus on Operational Resilience, DORA and Monitoring Controls. Our experts will share their insights and learnings to help you navigate your IT risk management journey. In the first podcast in this series, we will explore the topic of Operational Resilience. It’s time, let’s talk real time resilience…See omnystudio.com/listener for privacy

en-US

16:56

Landing Successful Digital Transformation

ServiceNow Podcasts ·

2023/07/27

Join host Lisa Wolfe and guest Damien Davis, ServiceNow Service Operations Senior Leader in the latest episode of Finding Water. Damien shares his advice and best practices on how to land successful digital transformations after working for years with global enterprises to guide them on their journey. Damien and his team have been innovating solutions to help organizations move from manual processes to self-healing IT.See omnystudio.com/listener for privacy information.

en-US

41:01

How do you upgrade with Jace Benson and Cory Wesley

ServiceNow Podcasts ·

2023/07/26

With two major ServiceNow family releases per year, it's important to have a playbook when it comes to upgrades. In this episode we've got not one, but TWO subject matter experts who have certainly seen their share of upgrades to share their insights. Topics 00:00 Welcome/introductions 04:46 Upgrades in the early days 11:30 Upgrade improvements today 17:57 Products requiring more focus on upgrades 20:59 When things go awry 25:56 Upgrade timeframe 30:44 What to do when you find a show stopper 33:38

en-US

26:14

Episode 67: Enterprise Asset Management

ServiceNow Podcasts ·

2023/07/20

In this episode, Product Managers Juliana Beauvais and Narayan Balabascarane tell us how ServiceNow Enterprise Asset Management extends traditional asset management to the enterprise level for all types of assets. This episode covers: What is enterprise asset management? How does Now EAM work? How did Now EAM get started and evolve? How does a company start thinking about enterprise asset management? How does a company get started with Now EAM? Tips for using Now EAM What’s in store for Now EAM

en-US

19:45

Exploring Field Service Management and Field Force...

ServiceNow Podcasts ·

2023/07/18

Are your field service teams optimized for every business scenario—from global pandemics to cutting CO2 emissions? In this Innovation Today podcast, Jim Van Over, ServiceNow Field Innovation Officer speaks with Nicholas Lee, VP of Innovation Consulting & Solutions at Fujitsu about how to best allocate and optimize field teams for today and perform scenario planning that can help you maximize the field for the future.See omnystudio.com/listener for privacy information.

en-US

20:39

Future Franchise and Field Service Management:...

ServiceNow Podcasts ·

2023/07/18

How can you pave the path to profits for franchisees? In this episode of Innovation Today, Jim Van Over, ServiceNow Field Innovation Officer speaks with Jill Weber, Global Partner Executive at Capgemini, about how to connect and automate manual business processes and keep franchisees from losing thousands of dollars to errors and other preventable mistakes.See omnystudio.com/listener for privacy information.

en-US

33:11

Transforming Field Service Management: Exploring...

ServiceNow Podcasts ·

2023/07/18

Is your field service team as effective as they can be? The value of field service management cannot be overstated. In this Innovation Today podcast, David Wilson, ServiceNow Global Area VP talks with Dean Fairchild, General Manager & Global Partner Development Lead of the ServiceNow Partnership at Wipro. They’ll discuss how you can automate and transform field services using data to provide a next-level customer experience.See omnystudio.com/listener for privacy information.

en-US

12:31

Episode Four: How the MOJ is driving its digital...

ServiceNow Podcasts ·

2023/07/17

Ways of working are changing as organisations implement digital strategies and harness emerging technologies to create seamless experiences. With tools like artificial intelligence (AI) becoming increasingly prevalent, businesses must consider their impact on people’s roles across the enterprise. Navigating this transition will rely on identifying and developing the key skills that enable collaboration among multi-disciplinary teams. In this podcast, we’re joined by Gina Gill, CDIO at the

en-US

23:15

Episode Three: The Evolution of the Employee Experience

ServiceNow Podcasts ·

2023/07/17

The great reprioritisation, quiet quitting and flexible working all underlines a paradigm shift in the employee experience. Employees want work that is meaningful and provides autonomy, along with the tools that best enable this. Organisations must allow people to be their authentic selves, and harness relevant data to shape an environment for mutual growth. In this podcast, we’re joined by Blaire Palmer, Future of Leadership Expert at That People Thing, and Mark Allen, Director of Employee

en-US

53:00

Navigating Risk Trends in the Tech Industry: Insights...

ServiceNow Podcasts ·

2023/07/12

Doing away with data siloes enables unified insights, while also allowing effective risk management across your organization. In this Innovation Today podcast, ServiceNow Global Area VP David Wilson sits down with Dan Prior and Chris Lucado, partners within the consulting practice at EY, to discuss trends around risk—and what to do when generic risk platforms no longer cut it.See omnystudio.com/listener for privacy information.

en-US

38:18

Effective Presentations - Part 3 - Crafting Your...

ServiceNow Podcasts ·

2023/07/12

You've been asked to do a presentation. You've listened to part 1 of this series to prepare and part 2 to avoid the top 10 – now it's time to craft the message so your audience understands the purpose. We've got a returning guest here to help with that. Topics 00:00 Welcome/introductions 04:45 CMA/CTA programs 09:14 Crafting your message 11:16 Horses for courses 12:44 Short presentations 14:51 Example: Key messages 16:04 Example: Supporting statements 19:52 Example: Objection Handling 23:07

en-US

12:46

Build your dream career with ServiceNow Career Journeys

ServiceNow Podcasts ·

2023/07/05

In this episode, you’ll hear from our guests Kim Haslam and Chris Glitzer about ServiceNow Career Journeys. Find out how you can join a global community of individuals who are actively pursuing their passions with ServiceNow. Learn more at https://nowlearning.servicenow.com/lxp Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com See omnystudio.com/listener for privacy information.

en-US

42:29

Creating community content with Robert Fedoruk

ServiceNow Podcasts ·

2023/06/28

Ted Turner's mantra for success says "Early to bed, early to rise, work real hard, and advertise." It doesn't matter how smart you are if nobody else knows it. As a developer, one way you can advertise your expertise and grow your status in the ecosystem is through blogs, videos, podcasts, or other content. Our guest today shares his insights on all aspects of creating community content in the ServiceNow space. Topics 00:00 Welcome/Introduction 03:30 Rob's content 04:58 The idea vault 08:59 How to

en-US

17:02

Navigating Cyber Challenges: KPMG Insights on Risk...

ServiceNow Podcasts ·

2023/06/27

Hear about today’s cyber challenges and how modernizing compliance efforts can improve productivity, reduce technical debt/costs and bring stakeholders together. In this Innovation Today podcast with Paul Hardy, EMEA Innovations Officer at ServiceNow talk with Angie Leggett, Managing Director at KPMG, we discuss risk and the value of modern GRC platforms. DISCLAIMERSome or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities See

en-US

31:21

Technology and Cyber Risk: Exploring the Intersection...

ServiceNow Podcasts ·

2023/06/27

What are the greatest areas of risk in your organization and how can you effectively manage them amid constantly evolving regulations? Join David Wilson, ServiceNow Global Area VP, and Hunter Freeman, Senior Manager at Edgile, in this Innovation Today podcast about how there’s never been a more important time to think about risk, its impact on operations, and how it’s all part of a broader business strategy.See omnystudio.com/listener for privacy information.

en-US

160 results

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