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PODCAST

Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers

Manage Self, Lead Others is the leadership podcast for people who want to lead with impact — not ego. Smart, grounded, and always relevant, this is your space to reflect, reframe, and rise. Hosted by Nina Sunday CSP and Hall of Fame speaker, each episode features real conversations with leadership thinkers, industry leaders and workplace experts who share practical ideas and bold insights to help you lead with emotional intelligence, clarity and purpose. Are you committed to growing yourself to

business management

All Episodes

40:14

#54 S-Curve Performance Cycle, with Aidan McCullen

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/09/22

This week's conversation is with Irish author and podcaster, Aidan McCullen. His ground-breaking book, 'Undisruptable' features a chapter on the S-Curve model of innovation and change. TALKING POINTS [0:58 - 1:06] Aidan McCullen is host of The Innovation Show podcast and exemplifies the permanent reinvention mindset. [1:33 - 1:44] I discovered one of the root causes of employee demotivation in my business was not looking after the S-Curve, just assuming if I pay them to do a job, they should just do

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38:01

#53 Leading People, with Siimon Reynolds

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/09/18

Unless you have the core intention to be a learner, to increase your skill base, then your chances of doing it coincidentally are small. I was out of my depth for a time and had to adjust constantly. But then you adapt, that's the first part of it. And then the second part is intention to get better. I was not used to leading a team. I was not used to the politics of an organization. There was definitely friction as I moved towards my mission, which was the opposite of what they wanted to

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32:07

#52 Disney Customer Service Culture, with Vance Morris

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/09/08

[2:03 - 2:08] What did you learn about the customer experience at Walt Disney world? [2:15 - 2:24] The Disney company can take any mundane, boring thing and turn it into an experience. [2:58] I call it Disneyfication - creating experiences out of the mundane e.g. answer the phone, send an email, send a package. Why don't you make an experience out of them? [4:15 - 4:31] We come up with a service map; every interaction with a client or patient. Whether it's marketing at the front desk, a telephone

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33:59

#51 The Great Resignation: Why is it Happening? with...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/09/01

[1:26 - 1:36] A small percentage of leaders and organizations see this time as a time to innovate and change. [1:40 - 1:50] An even smaller percentage recognize they will have to put in an effort to reconstruct the social and emotional health of the team after everything we've been through. [2:06 - 2:27] There's been an emphasis on business continuity and it's working. People put their head down and really worked hard and sustained stress for a long period of time. [3:34 - 3:46] People are quite

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33:05

#50 Change: Human-centred Approach, with John Prentice

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/08/25

[2:11] Unless the people are on board, your change initiative might fall over. Is that right? [2:33] To ensure that the business benefits are achieved, the way they were intended, if you're not putting people as part of your risk matrix and your risk considerations, then you can be blindsided by the reaction people will have to whatever this great solution is, particularly if they have not been brought along on the journey. If people were the last to find out that the project was even supposed to

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31:55

#49 Delegate! with Sally Foley-Lewis

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/08/18

Are you a people manager who hoards tasks instead of delegating to others on your team? What’s stopping you from delegating? · It would be easier to just do it yourself? · You want to delegate but don't know how? · You can’t trust it will get done to the right standard? It's Time To Delegate. WHY DELEGATE What is Delegation? Can only managers delegate? Can we delegate up and sideways as well as down? Why should a manager delegate? Why is delegating hard to do? What is the difference

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33:20

#48 The Price Whisperer on Pricing, with Per Sjofors

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/08/11

What mistakes do companies make when pricing their product or service? So many companies are leaving money on the table. A small price increase can generate a significant change in profitability. How can a company follow price optimization for competitive advantage and increased profitability? Mistake: Companies often incentivize their salespeople on revenue generated, rather than on profits. Mistake: Many companies fear the uproar of a price change and hold prices at the same level for too

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33:04

#47 Trust-based Selling, with Ari Galper

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/08/04

Something has changed in the sales game where potential clients are just playing games with you. Please tell us the story about when you were managing a sales team at a software company and you made a call that changed your perspective. Your goal is not to focus so much on the sale but to build up trust with people, so they tell you where they stand. How does that work? You say it’s a myth that sales is a numbers game. It’s not about how many contacts you make, but how deep you go in each

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35:39

#46 Super Productivity, with Siimon Reynolds

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/07/28

What’s a mistake managers do, that if they didn’t, would make a positive difference to team effectiveness? How can a people manager inspire a team to continuously improve their productivity? 'Win Fast' CHAPTER: Spend more time in Field Four, Field 1 - things you're terrible at Field 2 - reasonably good at Field 3 - excellent at Field 4 - stuff you are fabulous at and also enjoy. Always look for the limiting factor Eli Goldratt, and his book ‘The Goal’ and his Theory of Constraints, to identify

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20:55

#45 Time Management Q&A, with Nina Sunday

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/07/21

This episode we turn the mic around to interview our host, Nina Sunday, on an area of subject-matter expertise, Time Management. Nina answers these 12 questions: What’s your number one tip for getting things done? Should you write down just the critical things? What causes procrastination? How should I deal with competing priorities? Do you recommend multi-tasking? I find myself getting distracted and daydreaming. How can I stop that? Sometimes the opposite happens, I feel overwhelmed by too

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45:07

#44 Selling using radical value, with Mark Boundy

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/07/14

Company leaders and managers need to radically rethink how they sell. They know they need to be customer focused but don’t know what that means or how to measure it. What is value? Value is about customer outcomes. Customers buy outcomes; not the products or services we think we are selling them. Grow the desireability of an outcome. Yet one of the pitfalls of leading salespeople is that some have a tendency to skip steps to win. How do value-focused companies act, feel and perform radically

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29:51

#43 Strategic Leadership, with Val Grubb

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/07/07

What mistakes do leaders make in the workplace? Why is it important for managers to increase their leadership acumen? Command-and-control management styles are over! What can you tell us about Generation Alpha coming next? Remember Blockbuster? Once a monopoly, they’re gone now. Why? It's not enough to be good at your job. Leaders have to become strategic thinkers and understand where their job fits into the larger picture. ABOUT VAL GRUBB Author of Clash of the Generations: Managing the New

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22:39

#42 CEX: Customer / Employee Experience, with Jason S...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/06/30

What’s the difference between customer service and customer experience (CX)? 90s – Customer Service 2000s – employee engagement Today – experience management – customers and employees Experiences = memorable What did you learn about CX working at Volkswagen? How does a manager motivate a team to be more customer centric? Should we recruit for people skills so it’s more effortless for a team member to be customer-friendly? Make everybody feel genuinely appreciated. Personalize your customer

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27:21

#41 Become a CEO, with Barbara Wilby

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/06/23

How does someone start to think about being a CEO or any C-suite position? 1. Break the task into component parts – leading self, leading others, leading the enterprise. 2. Be honest with yourself about what you’re good at and not good. Ask youself, 'Can I make the leap from contributor to leader?' 3. For any CEO role, look at the Board and major shareholders and ask, 'Could I have a good partnership with these people? Am I the right fit?' To prepare to become CEO, take a structured approach with

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28:52

#40 EY Report: Employee Work Reimagined Survey 2021,...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/06/16

Download the EY 2021 Work Reimagined Employee Survey PDF here: https://www.ey.com/en_au/workforce/has-technology-bridged-the-physical-divide Matt Lovegrove leads EY’s Asia-Pacific “Work, Reimagined” project team – undertaking research and interpreting how clients need to rethink, repurpose and reshape work in a ‘coexisting with COVID’ world. Our conversation refers to: - How has COVID-19 has accelerated changes to the workplace? - How can businesses become more flexible to thrive in an uncertain

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29:53

#39 Workplace Philosophy, with Cristina DiGiacomo,...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/06/09

Management thinker, Charles Handy, loves the Greek Philosophers. So does Cristina DiGiacomo. IAOTP (International Association of Top Professionals) awarded Cristina Industrial Philosopher of the Year 2021. During Nina's conversation with Cristina we discuss how the ideas of Greek Philosophers, Aristotle, Plato, Epictetus, Socrates, underpin many wise sayings of today plus modern philosophers Emerson, James Allen, Buckminster Fuller. Reading philosophy is like taking a feather duster to parts of your

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28:34

#38 Emotional Intelligence: 7MTF model, with Chris Golis

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/06/02

What’s the first secret of career success? When podcast guest, Chris Golis, was a student at the London Business School his tutor was Charles Handy, described by Fortune Magazine as the leading management guru of the 1990s. Never disclosed in any of Handy’s writings, but explained by Handy to Chris Golis, is the first secret of career success. During this podcast Chris tells the story behind discovering the first secret of career success. And the second secret of career success is developing a

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28:08

#37 PwC Report: The Future of Work', with Sharon...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/05/26

PwC Australia recently published its Future of Work report, ‘How hybrid working is rewriting the rule book’ and Sharon is one of the authors. You can download the report here: https://www.pwc.com.au/futureofwork With the world of work changed so drastically, what opportunities does this present? How is hybrid working becoming a key element in optimising work? Is the traditional office on its last legs? Wellbeing strategy is key to weathering this storm of change, with understanding the nuances of

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34:59

#36 Beyond the Military Model of Leadership, with Bob...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/05/19

Bronze star recipient, Bob Pizzini, had a 26-year military career in the US Navy as a diver, explosives ordnance officer and master parachutist. Author of "Elevate Your Leadership" (2022), Bob now helps people elevate their leadership with training at his iFly facility at Virginia Beach. TALKING POINTS The military model of Leadership – man, train, equip. Manpower – attract the right people; retain experienced and capable people Train – professional development means having basic, intermediate and

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25:47

#35 Hero Leadership: the Hero Factor, with celebrity...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/05/11

What are the traits of a “hero leader?” Can anyone become one? Why do some people have trouble with the concept of having a “servant mentality?” How do you get everyone aligned to fulfill the mission, vision, values and goals of the business? What are the core principles of hero leadership? How is the role of business leadership being recast in today’s society? ABOUT JEFFREY HAYZLETT, CSP, CPAE Jeffrey Hayzlett is the primetime television host of C-Suite with Jeffrey Hayzlett and Executive

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