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PODCAST

Whats Best For The Patient Is Best For Business

The podcast to help Healthcare and Physio Practice owners who want growth, scalability and financial performance in their businesses! The focus here is on connecting together all the touch points in the business to create Patient Success!

business management

All Episodes

14:56

FDUTE: Fear, Doubt, Uncertainty, Trust, Expectations

Whats Best For The Patient Is Best For Business ·

2021/06/22

In this week’s episode, I talk to you about every successful patient journey in your business has these 5 words managed to the T. Those words are Fear, Doubt, Uncertainty, Trust, Expectations. What I found out early in my business about these 5 words. The more trust you have the fewer of the 5 words you have. Drop-offs and cancel rates are caused by these 5 words. If the patient does not set the expectation you must set it for them. Reach out to Me:Social:Facebook groupYoutube

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15:42

7 Attributes Of A Great Front Desk Sales Person

Whats Best For The Patient Is Best For Business ·

2021/06/15

In this week’s episode, I talk to you about 7 Attributes Of A Great Front Desk Sales Person. They care but that should not be the only attribute out of the seven they have. They have confidence in two things themselves and what they are selling. They are persistent and consistent. They talk to the other person on the phone about them (learn and listen). They adjust their words to fit the potential client's needs. They embrace concerns if any are brought up. Lastly, You Vs me about

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14:41

The 3 Roles Of Your Front Desk

Whats Best For The Patient Is Best For Business ·

2021/06/08

In this week’s episode, I talk to you about the 3 roles of your front desk. Role one the voice of the company/salesperson or intake personal. Role two the face of the company/ customer service person. How most practices set up role two for failure. Finally, role three is the admin or back-office personal. Reach out to Me:Social:Facebook groupYoutube

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13:50

THE 4 PHASES OF YOUR PATIENT’S LIFECYCLE

Whats Best For The Patient Is Best For Business ·

2021/06/01

In this week’s episode, I talk to you about The 4 Phases of Your Patient's Lifecycle. Phase 1: Attraction phase or brand awarenessPhase 2: The golden momentPhase 3: Course of carePhase 4: Post-course of care to engagement Reach out to Me:Social:Facebook groupYoutube

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11:19

YOUR PATIENT LIFECYCLE: THE FOUNDATION FOR SUCCESS

Whats Best For The Patient Is Best For Business ·

2021/05/25

In this week’s episode, I talk to you about the patient lifecycle. How do you create patients success? Why your team needs to be dialed into the patient's process. Focusing on the patient experience is a waste if you have not focused on their lifecycle first. Creating systems to create the patient experience. Reach out to Me:Social:Facebook groupYoutube

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13:11

YOU CONTROL THE PROCESS...NOT THE OUTCOME!!

Whats Best For The Patient Is Best For Business ·

2021/05/18

In this week’s episode, I talk to you about a mindset shift I began implementing beginning of last year that helped grow my business. You need to focus on the process, not the outcome! You CANNOT control the outcome. The longer you are on a call the more uncertainty you create. The biggest reason for adhering to the process. Reach out to Me:Social:Facebook groupYoutube

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13:22

YOUR TEMPLATE FOR 1ST PHONE CALL SUCCESS

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about 10 point checklist for every new patient phone call. Learn how to listen. Use this tool to get patients to arrive pay and stay. Reach out to Me:Social:Facebook groupYoutube

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13:22

4 THINGS YOU MUST DO ON ALL NEW PATIENT CALLS

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about Four things your front desk must do on all new patient calls! Why should a new patient arrive? What should they be expecting? Last, Who will they see and what should know before hanging up?Reach out to Me:Social:Facebook groupYoutube

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14:53

3 THINGS ALL (POTENTIAL) NEW PATIENTS WANT

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about the one question that perplexed me. Differentiate yourself from others. Find out what the patient wants, needs from us then sell them on that. 3 things all (Potential) New patients want. Reach out to Me:Social:Facebook groupYoutube

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12:31

THE 2 QUESTIONS YOU MUST ANSWER AFTER ALL NEW PATIENT...

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about what is the goal of the first call with a new patient? How should you start every call? Answer why will they pay and stay? Bonus: What shouldn't you say on a call?Reach out to Me:Social:Facebook groupYoutube

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15:32

YOU DON'T NEED MORE NEW PATIENTS!

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about changing your mindset to serve the patient. What is behind a lead conversion? Marketing is the start of the patient journey. YOU DO NOT NEED MORE NEW PATIENTS! Think of long-term solutions, not one month. Reach out to Me:Social:Facebook groupYoutube

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5:46

BET YOU DIDN'T KNOW THIS!!

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about some things that maybe some of you know but not all of and one thing you will never guess. Why me and my wife moved from California to Philadelphia. What is my favorite baseball team? What is my drink of choice? What 99% percent of you don't know about me? Reach out to Me:Social:Facebook groupYoutube

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9:46

WHERE IS JERRY SPENDING HIS TIME, MONEY AND ENERGY?

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about what am I doing to challenge myself. Go pick up your old books and implement what they teach. The world of sales belongs in healthcare!Reach out to Me:Social:Facebook groupYoutube

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10:32

WHY DO I, DO THIS WORK?!

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about what is my why? What the hell am I even doing? Understanding the other parts of the patient journey helping me find my why. Doubling my impact on the community. Why I created the client experience company. If I didn't start my business I would not have the impact I am having on healthcare. Reach out to Me:Social:Facebook groupYoutube

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9:34

WHAT DOES SUCCESS LOOK LIKE?

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about the metrics of your business that correlate with your patient success. You need to understand all the touch points with the patient in your business. The most undervalue and misunderstood interactions in your practice are outside of your clinical care. Lastly, What is your biggest leverage points. Reach out to Me:Social:Facebook groupYoutube

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35:41

WHAT YOU NEED TO KNOW! Part 2

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about my journey/ backstory. My best advice for finding the right coach or mentor. The tipping points in my journey. Understanding the flow of business. Hot take " Your front desk is a revenue generator." Lastly, lessons from the mistakes on my 12-year journey. Reach out to Me:Social:Facebook groupYoutube

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6:15

WHAT YOU NEED TO KNOW!

Whats Best For The Patient Is Best For Business ·

2021/05/04

In this week’s episode, I talk to you about Who this podcast is for and who it is not for. This show is for healthcare practices that want to serve more people in their community with their service. This show will challenge your beliefs, biases, opinion, and even your experiences in healthcare. It does not care about your payer model or your practice model. Business success comes from the patient success which leads to your success. Reach out to Me:Social:Facebook groupYoutube

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6:16

Trailer

Whats Best For The Patient Is Best For Business ·

2021/04/28

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158 results

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