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PODCAST

RO-AR.com : Numbers, Nuances & Observations

We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.

business management

All Episodes

28:01

Digital adoption and gaining a new perspective on...

RO-AR.com : Numbers, Nuances & Observations ·

2021/05/23

An audience with Martin O'Donnell and Gareth Bailey from DebtStream. We chat about how business has evolved over the pandemic, what we miss, and are looking forward to when it ends. Will it change forever? What will we have learnt in particular, especially in collections, as we come out of this crisis..... Find out more about DebtStream here: https://www.ro-ar.com/debtstream More interviews, videos, ideas at https://www.ro-ar.com Subscribe for regular updates:

en-us

26:54

Open Banking Adoption: Trends during the pandemic and...

RO-AR.com : Numbers, Nuances & Observations ·

2021/05/16

The full interview with Freddy Kelly from Credit Kudos, the open banking and credit reference agency. We chat about the massive migration of activity online, the part that open banking has played in this and what it has done for the market. Find out more about Credit Kudos: https://www.ro-ar.com/credit-kudos/ More interviews, videos, ideas at https://www.ro-ar.com Subscribe for regular updates: https://www.ro-ar.com/newsletter/

en-us

26:19

MentalHealthAwareness: Creating Resilience

RO-AR.com : Numbers, Nuances & Observations ·

2021/05/14

In this special edition, Pete Cohen and I discuss some of the challenges we have all faced during lockdown, the impact it has had on our mental wellbeing. There are all things we can do, both as employees and employers, to help, especially as we start to think about returning to the office. Find out more about Pete Cohen, speaking and coaching here: https://www.ro-ar.com/pete-cohen/More interviews, videos, ideas at https://www.ro-ar.com Subscribe for regular updates:

en-us

25:56

Financial Difficulties: Support through maximising...

RO-AR.com : Numbers, Nuances & Observations ·

2021/05/09

The full interview with Sarah Lambert from Policy in Practice. We discuss the impact of COVID on benefits claims and the many people who have been struggling to make ends meet as a result. Find out more about Policy in Practice: https://www.ro-ar.com/policy-in-practice/ More interviews, videos, ideas at https://www.ro-ar.com Subscribe for regular updates: https://www.ro-ar.com/newsletter/

en-us

37:35

Whats new with WhatsApp?

RO-AR.com : Numbers, Nuances & Observations ·

2021/01/17

Interview with Paul Gander from Stitch-AI on the future of communications technology. In particular developments with WhatsApp and how with the release of its business API it is creating changes and new opportunities for communicating with customers. More interviews, videos and ideas at https://www.ro-ar.com

en-us

27:00

Recruiting in Data and Analytics

RO-AR.com : Numbers, Nuances & Observations ·

2021/01/10

The full interview with Ellie Sykes from MERJE, discussing the recruitment market in Credit Risk, Data and Analytics. What are some of the latest skills in demand, and how has all of this changed with an ongoing pandemic impact. More interviews, videos and ideas at https://www.ro-ar.com

en-us

24:09

New tools for new times: I&E transformation

RO-AR.com : Numbers, Nuances & Observations ·

2021/01/03

The full interview with Mark McElvanney from IEHub. Mark discussed what he has seen in the market, how the approach to capturing Income and Expenditure data is becoming increasingly digital, and the advantages this has. More interviews, videos and ideas at https://www.ro-ar.com

en-us

25:49

A changing job market

RO-AR.com : Numbers, Nuances & Observations ·

2020/12/27

A full interview with Neil Johns from MERJE. We talking about the rapidly changing job market in collections and how this is being transformed with remote working. Also included are items on IR35 impacts, key skills being hired today, and thoughts around hiring/interviewing in a digital world. More interviews, videos and ideas at https://www.ro-ar.com

en-us

29:47

Digital Innovation: Handling the digital channel...

RO-AR.com : Numbers, Nuances & Observations ·

2020/12/20

The full interview with Mark Oppermann at Webio on digital channels, optimisation, chatbots and their future, all in the time of a pandemic lockdown.More interviews, videos and ideas at https://www.ro-ar.com

en-us

22:38

Call Centre Technology, the future post COVID

RO-AR.com : Numbers, Nuances & Observations ·

2020/12/13

The full interview with John Smith from Noble Systems. We chat about lockdown, the impact on the industry and what the future holds.More interviews, videos and ideas at https://www.ro-ar.com

en-us

17:36

Digital Automation – things are really possible now

RO-AR.com : Numbers, Nuances & Observations ·

2020/12/06

The full interview with Josh Harris from Doc2.Digital automation is accelerating, and this has been given a further boost with Lockdown. There is real opportunity in some of seemingly mundane processes we all have to put up with. With new vendors, processes and SaaS these processes can be quickly set up and transformed, taking a headache off our plate enabling us to focus on more value add tasks.More interviews, videos and ideas at https://www.ro-ar.com

en-us

31:55

Communicating to help: Assisting customers through...

RO-AR.com : Numbers, Nuances & Observations ·

2020/11/29

The full interview with Jattinder Singh from Esendex.We discussed topics around communications, how this can really help customers through lockdown and how we need to keep our customers, ourselves and our customers healthy through this period.More interviews, videos and ideas at https://www.ro-ar.com

en-us

18:30

Extra Data - Extra Insight

RO-AR.com : Numbers, Nuances & Observations ·

2020/11/22

The full interview with Pete Bulley from Aire.In a wide-ranging conversation, we chatted about data and how gathering extra data can help with understanding a customer’s situation and model the next best action/segment (esp during COVID period).More interviews, videos and ideas at https://www.ro-ar.com

en-us

153 results

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