PODCAST
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
All Episodes
03:51
PODCAST: Customer Psychology - How to Enhance...
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03:21
PODCAST: Do You Want People to Repurchase? Become a...
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02:51
PODCAST: Ten Ways to Keep Employees - Fundamentals...
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03:07
PODCAST: Know Your Customers - How to Seize...
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03:56
PODCAST: How to Actually Win Customers - Move...
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03:39
PODCAST - Cut the Clutter: How to Create Customer...
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02:45
PODCAST - Do You Want More Business Success? Here Are...
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02:40
PODCAST: Winning the Customer Experience - How to...
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02:49
PODCAST: Top of Heart Not Top of Head? Sparking...
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03:37
PODCAST: Customer Satisfaction vs Delight? Make the...
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03:42
PODCAST: Amping up Delight - How to Actually Maximize...
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04:58
PODCAST: Are You in the Delight Business? How to Mix...
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04:19
PODCAST: Stick the Landing - How to Use the Peak End...
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03:02
PODCAST - Will You Still Love Me Tomorrow? How to...
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04:18
PODCAST - Moments of Truth: How to Master What...
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03:51
PODCAST - So You Want to Measure Customer Effort - 3...
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03:05
PODCAST - Are You Easy? How to Drive Loyalty by...
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03:38
What’s Love Got to Do with It? - How to Conquer...
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02:42
Customer Experiences Beset with Bows - How to...
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03:05
Stop Your Customers From Leaving - 5 Things You...
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