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PODCAST

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Airbnb Superhosts Annette Grant & Sarah Karakaian

Get actionable advice and the essential fundamentals of running a profitable 5-star Airbnb side-hustle or full on business. Annette’s extensive background in business operations and Sarah’s experience in high-end hospitality management and interior design make them a powerhouse duo that will deliver high impact content. With almost a decade of combined hosting experience they will not only share their own stories welcoming thousands of guests from around the world but also those of other Superhosts

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All Episodes

16:25

400. Hosting Hotline: Top Mistakes To Avoid as a...

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2024/10/08

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Danielle asks:I'm a new host. I would love for you guys to share some of those ‘aha moments’ of becoming first time hosts and falling into certain pitfalls. Can you share some examples where you have fallen for a trick or something to avoid while you're in your first stages of short-term rental hosting? (00:03:36) Hosting Lessons Annette

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59:28

399. Short-Term vs. Mid-Term Rentals: Which Is Right...

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2024/10/03

We’re excited to welcome Jon Styer, a real estate broker and owner of Styer Real Estate Professionals and Styer Hospitality Co., a short- and mid-term rental management company in Columbus, OH. Led by Jon and his wife, Sara, Styer Hospitality has grown to more than 50 doors under management in just over a year. But Jon has been in the real estate space for years before that. In this episode, we talk about Jon’s journey from managing LTRs to STRs — and why he finally landed on mid-term rentals as his

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16:43

398. Hosting Hotline: The Backup Plans Every Host...

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2024/10/01

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Leslie asks:I want to ask y'all about backup plans. I've heard you talk about what to do if internet goes down. I do not have a backup plan for this, so I wanted to hear about that. I can't wait to hear what you say about all of your backup plans.(00:02:48) Tybee Turtle Time Condo: @tybeeturtletimecondo(00:03:35) How To Not Miss Calls

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59:51

397. Deep Dive Into The State Of The STR Industry...

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2024/09/26

We’re thrilled to welcome Alexa Nota and Dave Krauss, co-founders of Rent Responsibly. Rent Responsibly is a community building and education platform on a mission to support short-term rental operators. They bring people in the STR community together, promote fair and reasonable regulation, and give hosts the tools they need to advocate for themselves. One of those tools is the new State Of The STR Industry Report, a comprehensive look at the latest data and trends on STR hosts and managers, tech,

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12:59

396. Hosting Hotline: What’s The Best Mattress For My...

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2024/09/24

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Diana asks:I am trying to furnish my first Airbnb, and I'm in the throes of figuring out which mattress to choose. You mentioned a hybrid, and I can't find links to the one you recommend. What do you suggest? (00:02:59) The Hybrid Mattresses We Use & Recommend • Helix Hospitality Mattress from HostGPO• Why HostGPO is worth the

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01:07:19

395. How To Build Community Around Your Short-Term...

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2024/09/19

Today, we’re excited to pass the mic to one of our longtime Hosting Business Mastermind members, Tanya Rooney. Tanya interviewed us for her podcast, Tribe Builders, and we’re sharing the full conversation here. Through our Hosting Business Mastermind, Tanya found her tribe in the short-term rental space. The women she met in the mastermind helped inspire her real estate, business, and personal growth. In this episode, we talk about the importance of community in buying and running short-term

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14:06

394. Hosting Hotline: How Can I Make Wildlife...

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2024/09/17

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Vanessa asks:I have a pet-friendly apartment on 5 acres in rural Florida and added 7 wildlife warnings to my welcome book. Is this too much information, or is it better to warn guests about potential risks?(00:01:42) The Importance of Providing Clear & Concise Safety Information to Guests• Validating the intent of providing warnings

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43:33

393. We Bought Land (Part 4): Why We Stopped...

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2024/09/12

Curious about what's going on behind our latest investment in the 134 acres of Hocking Hills? We’re diving into why we told our construction team to stop, how we're preparing to approach private money lenders, and the fun (and challenges) we’re facing with this glamping project. We also discuss how we approached working with someone to create financial models, lessons learned, and our next steps. We can’t wait to see how this project unfolds and catch you up again soon!(00:01:08) #STRShareSunday:

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13:43

392. Hosting Hotline: Setting Boundaries with Owners...

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2024/09/10

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Delilah asks:How do I address concerns with property owners who constantly monitor security cameras and update me on guests' activities, without offending them or jeopardizing our working relationship?(00:01:03) Delilah Asks: How Do I Tell The Property Owners to Stop Checking Security Cameras?(00:02:31) How to Communicate the Importance

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01:01:56

391. Revenue Management 101: How to Track Growth &...

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2024/09/05

Today, we're excited to welcome back a familiar face, Colleen Prochaska, a key player in our property management team, managing everything from guest services to revenue management. In this episode you’ll get a peek inside our in-depth quarterly meetings where we review how things are going and where we're headed in our short term rental business.In this episode, we'll be diving into the past three months of key performance indicators, reviews, and team dynamics, as well as forecasting strategies

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20:40

390. Hosting Hotline: How Do I Transition from Short...

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2024/09/03

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Matthew asks:Should I switch to a midterm rental strategy to address our slow winter season and if so, what’s the best website for leads? How can I protect my property against potential squatters?(00:01:36) Hosting Hotline Success Story Highlight• Youtube: Parent Child Listing(00:03:10) Matthew Asks: Should I Switch to a Midterm Rental

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01:02:15

389. What is a Short-Term Rental Chargeback? And How...

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2024/08/29

Today’s expert guest is Keith Brady. Owner of Florida Vacation Rental Law, he’s Florida's leading authority on vacation rentals. Keith has dedicated his career to the vacation rental industry and offers counsel to governments, businesses, and individuals.Keith’s here to give us the cold hard facts about vacation rental chargebacks. The truth is, you’re very likely to be at risk! More truths? Chargebacks are a scam. They make us feel powerless. They force us to question the good in the world. They

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15:14

388. Hosting Hotline: How Do I Charge Guests for...

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2024/08/27

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.John asks:I'm in a ton of Facebook groups, and the most common question I'm seeing is… Should I charge for this or that? It could be a stained towel, a broken plate, a mark on a chair, all the way to wall damage or broken tiles. There are just so many opinions; I'd rather hear from the experts. What's the cost of doing business and what's

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58:58

387. How to Run a Modern (and Clean!) Hostel with...

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2024/08/22

Today’s expert guests are the owner/operators of Howzit Hostels, a growing brand of hostels based in the Hawaiian Islands. Michael and Nathan discuss their journey beginning with investing in short-term rentals to scaling up to commercial and hospitality properties. They currently own two hostels, one in Maui and the other on the Big Island of Hawaii, with a combined bed count of approximately 140 beds. Within only 3 years of opening, Howzit Hostels won the 2024 award for #1 Small Hostel in North

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15:42

386. Hosting Hotline: What Makes a Firm (and Fair)...

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2024/08/20

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Suzie asks:I am new to co-hosting and I want my contract to be thorough, but not too nitpicky. What are some items you would add to your co-hosting contract today that you didn't think of when you were first starting out? Repair and maintenance times? Supply purchasing, design fees? Do I charge for my time?(00:01:44) Suzie Asks for Tips

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01:01:54

385. Finding Big Success With A Micro Resort: The...

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2024/08/15

Today’s expert guest is Isaac French, the visionary creator behind Live Oak Lake, a stunning 7-cabin landscape hotel nestled in the heart of Texas. Having recently sold the venture, Isaac is now channeling his passion and expertise into Experiential Hospitality, a vibrant community and masterclass program for elite hospitality entrepreneurs. In this eye-opening conversation, we learn about how Isaac built his dream property from the ground up — and quickly sold it for a million dollars a key. We

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19:38

384. Hosting Hotline: How To Choose The Best Property...

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2024/08/13

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Marie asks:We are wondering if we should get a PMS. We have four properties. They're all on Airbnb, and they're doing well. We're about to bring on a fifth and we're wondering if now is the time, but we are truly overwhelmed with all the options. How do we decide which PMS to use? How did you guys decide, and what is important to look for

en

01:06:39

383. Secrets From Managing a $150M Vacation Rental...

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2024/08/08

Today’s expert guest is Nick Taylor, driver of strategic direction at Nox Cape Town Villas & Apartments in South Africa, and steward of its real estate portfolio worth more than $150M USD.With an educational background in hotel operations, he saw early career success for a top hotel brand in London. After learning how to manage a top-of-class operation, Nick was inspired to bring his talents back to Cape Town, dedicating himself to one specific niche while going all-in on guest satisfaction,

en

11:45

382. Hosting Hotline: Do the Bedrooms in Your Airbnb...

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2024/08/06

Welcome back to the Hosting Hotline! This is an Ask Me Anything where each week we’ll answer your questions on Airbnb, STRs, real estate, and everything in between.Katie asks:We're about to start our first short-term rental. My question right now is… How important is it to have drawers in the bedrooms? I currently don't have drawers. I don't really want to add them because I like the look and the space that not having them provides. There are big closets in both bedrooms where I have installed

en

40:50

381. Airbnb Guest Complaints: Why We Should Stop...

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2024/08/01

In today’s episode, we’re getting (painfully) real. We felt the need, after seeing a flood of negativity in online STR spaces, to bring this all back to its foundation – why do we work in hospitality, anyway? What does it mean to truly serve the guest? And, how can we go above and beyond in that mission?As open and honest as ever, we recount some educational examples from our recent, and not so recent, past – including breakdowns in delivery of service, frustrating lapses in communication, a broken

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473 results

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