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PODCAST

Skip the Queue

Skip the Queue is for visitor attraction owners, directors and suppliers who want to improve their organisations and deliver a better experience for their guests. Each episode we speak with inspiring industry experts who share their knowledge of what really makes an attraction successful. This podcast is brought to you by Merac. We"re here to help attractions unlock growth with innovative solutions, expert insights, and customer-first strategies.

business management

All Episodes

00:33:52

Digital marketing for attractions and what lies ahead...

Skip the Queue ·

2020/08/05

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcastIf you've enjoyed this podcast, please

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00:32:11

Marketing approach for attractions during a time of...

Skip the Queue ·

2020/07/31

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcastIf you've enjoyed this podcast, please

en

00:28:44

The legendary Disney customer service. With Lee...

Skip the Queue ·

2020/07/29

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcastIf you've enjoyed this podcast, please

en

00:36:36

The future of the experience economy in a post-COVID...

Skip the Queue ·

2020/07/24

Skip the Queue is brought to you by Rubber Cheese, a digital agency that builds remarkable systems and websites for attractions that helps them increase their visitor numbers. Your host is Kelly Molson, MD of Rubber Cheese.Download our free ebook The Ultimate Guide to Doubling Your Visitor NumbersIf you like what you hear, you can subscribe on iTunes, Spotify, and all the usual channels by searching Skip the Queue or visit our website rubbercheese.com/podcastIf you've enjoyed this podcast, please

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00:55:20

How to build ‘digital things’ for GLAMs without a...

Skip the Queue ·

2020/04/09

The hunger for immersive experiences is stronger than it’s ever been. For this episode of the podcast, we speak to one of the pioneers of this trend, John Sear.John describes himself as a Game Designer & Software Developer, Runner of Workshops and Maker of game-like things for public spaces like Museums, Galleries & Festivals.One of his most impressive projects includes a 500 player, feature-length, collaborative game played using laser pointers, which he won the Indiecade Developer’s Choice Award

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00:49:26

Creating connections in cultural organisations. With...

Skip the Queue ·

2020/04/03

Today’s podcast guest has spent the last 12 years helping a vast range of museums, galleries, libraries and theatres to understand their audiences and develop insight.She was previously voted one of the top 50 freelancers in the UK, is a IPSE Ambassador of the Year Finalist and also helps to run the Museum Freelance Network. It’s safe to say that Marge Ainsley’s insight in bringing audiences and organisations closer together is second to none.A few things we talk about:Creating connectionsBringing

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00:49:04

Visitors are dead, long live the players! With Alex Book

Skip the Queue ·

2020/02/14

We're leaping into the future with today's podcast guest - talking to Alex Book, the Chief Operating Officer at Arcade.Arcade specialise in using augmented reality (AR) to help visitor attractions engage their audiences more meaningfully. They're experts at creating immersive experiences designed to guide, educate, entertain and, most importantly, connect us more to the world and each other.Alex is a big believer in "experience is king" - which we discuss at length in the interview along with why it

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00:46:39

Castle Howard’s love story with China - as told by...

Skip the Queue ·

2020/01/31

Castle Howard is a stunning stately home in rural North Yorkshire, designed by Sir John Vanbrugh back in 1699 for the third Earl of Carlisle. Since the 50s, Castle Howard has been a visitor attraction, welcoming around 300,000 visitors a year.In todays podcast, we’ll hear from Abbigail Ollive, Head of Marketing as she shares with us a beautiful story, of how China fell in love with the Castle, and how one wedding started a chain reaction of incredible events leading them to increase overseas

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00:42:36

Priceless business strategy tips from the...

Skip the Queue ·

2020/01/17

Today’s guest started his career at just 15 years old - since then, he’s gone on to build a thriving entertainment business, consisting of indoor leisure units, laser arenas, day nurseries, plus a 50-acre farm attraction, water park and web-based soft toy business!We’re talking to the multi-talented and hugely successful James Sinclair - otherwise known as “Jimbo the Partyman”.His hard work and passion for putting smiles on people’s faces has won him many awards, including Young Entrepreneur of the

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00:41:24

The science of creating an incredible visitor...

Skip the Queue ·

2019/10/30

Andy White is the king of “Themed Experiential Entertainment” - the process of bringing Brands and IP’s to life with big ideas and innovative technology, creating something that customers will enjoy and remember forever.His agency, Andy White Creative, uses skill and expertise to create entertaining and memorable experiences for all kinds of visitor attractions including; theme parks, resorts and retail destinations. He’s worked on some incredible projects including CBeebies Land Hotel, The Gruffalo

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00:46:49

50,000 visitors within three months of opening? No...

Skip the Queue ·

2019/07/23

In this episode, we speak to Tor and Christian Carver, the founders of William’s Den - a unique adventure attraction in East Yorkshire. Five years ago, Tor and Christian constructed a plan to create a visitor attraction that offered children, and adults, the freedom to roam and play. The duo both grew up on farms and took inspiration from the time they spent endlessly exploring pastures, building dens and using their wild imaginations to entertain themselves. Since its opening in 2017, William’s

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00:38:57

Inside Hertfordshire’s number one tourist attraction...

Skip the Queue ·

2019/07/19

We speak to Lynn Whitnall - she's the Director of Paradise Wildlife Park, a Fellow of the Institute of Travel & Tourism and she also sits on the council of the British & Irish Association of Zoos & Aquariums (BIAZA). Paradise Wildlife Park is a much-loved and highly esteemed venue that’s home to over 800 animals, including the largest collection of big cats in Britain. As well as wallabies, wolves and white lions, they also have five adventure playgrounds and one of the UK's biggest and

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00:47:57

What makes a successful escape room? We get the...

Skip the Queue ·

2019/07/19

We’re speaking to James Ducker, the founder of CryptX Escape Rooms based in Cambridge. James worked in banking for many years - he was at HBOS during the crash and became a whistleblower when he grew disillusioned with the financial sector. In the summer of 2016, James took a family holiday to Barcelona, his children were eight, eleven, and sixteen at the time. Sick of hearing "Dad, we're bored" - James booked an escape room in the heart of the city, a move that would subsequently change

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153 results

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