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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

47:48

Best Of CCP - 132: The Friends and Family Rate - 2015

Command Control Power: Apple Tech Support & Business... ·

2023/03/14

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

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43:18

506: Time Machine Blues

Command Control Power: Apple Tech Support & Business... ·

2023/03/07

Thank you to our VIP sponsors! Topics: -We would like to thank new Patreon member Rolf Woodward, and thank Bruce Corson for increasing his pledge. -Time Machine is hopelessly broken in Jerry’s recent dealings. -He has been recommending Carbon Copy Cloner. -Joe had a specific issue where the Contacts app database was extremely large and causing an issue with backups. -Sam is very keen on company policies where local file data is not company responsibility

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35:26

505: DuckDuckNo

Command Control Power: Apple Tech Support & Business... ·

2023/02/28

Topics: -Joe likes Apple Music playlists. Sam takes live notes. Some good recommnendations: Restorative Yoga Headspace -Jerry can’t listen to music while working. -He didn’t find Apple Fitness was working for him. Athlytic is an app that he highly recommends. -Jerry is currently watching Skinwalker Ranch on Netflix. -HomePod Mini should have a chargeable battery. -Sam uses his HomePod as a speaker for his bedroom TV. -Dark Reader is a great browser extension Sam uses with Safari to automatically

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35:05

504: The Joe Penalty Box System

Command Control Power: Apple Tech Support & Business... ·

2023/02/21

Topics: -Sam had a work themed nightmare where he accidentally deleted a client’s data. -Jerry had a real life situation like this years ago. -Sometimes it’s difficult to fall asleep when your brain is still thinking about work problems and solutions. -Sam hit a hard limit of two step authentication with Apple IDs. -He set up and eSIM for the first time to get a second phone number on his iPhone. -Jerry updates us on his new managed services plan. He feels there is more money to be made with

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43:26

503: Interview With Ross Matsuda of Sudoade.com & Sys...

Command Control Power: Apple Tech Support & Business... ·

2023/02/14

Topics: -On this episode, we welcome Ross Matsuda - Apple Systems Administrator from Ntiva. -Ross is also the creator of sudoade -Ross majored in theatrical direction with a minor in graphic design. -He spent 7 years as an Apple Genius and also with Apple corporate. -We discuss the necessity of support with Apple’s products. -We get into GUI scripting with AppleScript on Ross’s site, sudoade. He developed a way to integrate automation with Addigy to only see the minor updates

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58:52

Best Of CCP - 001: WWDC Keynote Reflections: Mac Pro,...

Command Control Power: Apple Tech Support & Business... ·

2023/02/07

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

43:54

501: You Lost Me With "Go To Finder

Command Control Power: Apple Tech Support & Business... ·

2023/01/31

Topics: -Jerry focuses on backups and talks about Backblaze B2 and the backup data format. -Copying/pasting has been problematic for Jerry. Joe suggests looking at third party clipboard management tools. -Odd characters in file names are still a thing. -Joe talks about the MacPaw Foundation and their support of Ukraine. -Paste and Match Style and its keyboard shortcut is a great feature, but not all apps support it well. -LastPass and their most recent breach causes concern for customers that are

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46:27

500: Today's Show Was Brought To You By The Letter D

Command Control Power: Apple Tech Support & Business... ·

2023/01/24

Thank you to our VIP sponsors! Topics: -Sam took some time off to travel to Portugal. -How do you handle reaching out to an employee when they are on vacation and need to be contacted? -Sam was frustrated at what he considered a simple direction to an employee. -Joe would like to be able to focus on one aspect of his job. -Joe develops a “custom fact” in Addigy to deal with Time Machine issues. -Jerry waltzes in and reigns on Joe’s backup

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41:49

499: Galing, Galing!

Command Control Power: Apple Tech Support & Business... ·

2023/01/17

Topics: -Galing, Galing! Jerry has a frustrating time dealing with outsourced technical support. -Sam shared experiences with Microsoft where they always want a phone call, even though you select email as a preferred method of contact. -Sam finally has a big moment for Addigy Live Desktop where Splashtop struggled through Setup Assistant. -One of Joe’s clients has an issue with her Apple Studio Display and external devices disconnecting. Some confusion at Apple retail caused a debacle. -In the midst

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47:36

Best Of CCP -Adam Engst of TidBITS Content Network...

Command Control Power: Apple Tech Support & Business... ·

2023/01/10

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

36:45

497: We Are Toast

Command Control Power: Apple Tech Support & Business... ·

2023/01/03

Thank you to our VIP sponsors! Topics: -Happy New Year everyone! -Jerry orders some new iPhones for the family and accidentally discovers an AT&T service called Right To You. Proof of delivery is required… -A Wattbox in Joe’s office went haywire -SoftRIAD has a bug with a driver in Monterey with RAID 5. -RackSpace’s Hosted Exchange outage caused a lot of panic for some of our customers.

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13:29

496: Year End Chatter

Command Control Power: Apple Tech Support & Business... ·

2022/12/27

Joe, Jerry & Sam give their end of year thoughts as we approach the start of 2023. Happy Holidays everyone!

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47:19

495: Just Give Me The Good Support

Command Control Power: Apple Tech Support & Business... ·

2022/12/20

Topics: -We recollect the OnForce days with the Apple Consultants Network. -Jerry has some follow up after his recent lightning strike. He has a heck of a time getting the replacement modem to operate at the proper speeds. -It speaks to the larger issues of declining quality of technical support. -One of Jerry’s older clients lost access to her SBC Global email account, which is now in the hands of AT&T. One month later, he has to revisit this after a phishing scam. -Joe has follow up to his emojis

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36:18

494: My Curmudgeon Ways

Command Control Power: Apple Tech Support & Business... ·

2022/12/13

Topics: -There are some downsides to push clients to recommended upgrades & services. Their expectations are high and anything that goes wrong is on you. -Should we put our efforts more into gaining new clients than encouraging clients to make changes? -Some clients aren’t worth pushing additional services to. -Sam continues his story of an incredibly frustrating employee that doesn’t reply and then blames HCS for a lack of support. -As the group discusses Sam’s client’s security policies, Joe

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52:28

Best Of CCP - Interview With Mike Bombich of Carbon...

Command Control Power: Apple Tech Support & Business... ·

2022/12/06

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

39:51

492: Lightening! Not the Connector

Command Control Power: Apple Tech Support & Business... ·

2022/11/29

Topics: -As a tree on Jerry’s property gets hit by lightning, he ends up down a rabbit hole of technical troubleshooting. -He goes through various replacement equipment and testing. Two products he recommends: Coaxial surge protector Ethernet surge protector -He quickly finds that even basic things like turning on/off lights is difficult without internet. -A handy surge filter turns out to be a great, low cost option to protect from future lighting strikes. -Good advice from Dave Provine about

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47:52

491: Who Am I?

Command Control Power: Apple Tech Support & Business... ·

2022/11/22

Topics: -Jerry deals with some complications when one of his clients opens a satellite office in another company’s space. -Confusion arises when an A/V vendor Joe works with says his client mentions another “IT guy”. -Be careful with warranty statuses for Ubiquiti purchases on Amazon. -One of Sam’s clients receives a FUD newsletter from a competitor looking to solicit business. -Apple software updates are continually problematic. But Joe talks about Addigy’s beta software update MDM command. He also

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45:03

490: The Bicycle Thief

Command Control Power: Apple Tech Support & Business... ·

2022/11/15

Topics: -Sam has follow to his UniFi G4 Doorbell. Even after some great advice from Jerry and additional research, his answer was embarrassingly easy. -Joe laments how the promise of the smart home in the 90’s still haven’t been met. -He is also considering a doorbell camera for his complex that multiple neighbors could access. -A client of Joe’s turned away cloud storage but instead has a 15 minute paid technically conversation. -We talk about cloud solutions for personal and business use. -Sam

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42:59

489: Status Clone

Command Control Power: Apple Tech Support & Business... ·

2022/11/08

Topics: -Sam talk more about is trip off the grid. -On Joe’s recommendation, he got himself the Garmin InReach satellite phone. -He talks about his quest for all 50 states. -Joe brings up a major delay in voicemails coming through on iPhone. Sam is elated to hear it because it’s been happening to him for a long time. Jerry has seen this as well. They are all on AT&T… -Helping friends and family with basic issues can be tricky at times. -Joe recommends Omni Disk Sweeper to help find large files

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33:58

488: Mouseposé

Command Control Power: Apple Tech Support & Business... ·

2022/11/01

Topics: -Joe recommends https://photosautomation.com for a multitude of automations, including voice control. -He also created a series of AppleScript automator workflows to manage multiple Photos libraries. -Managing multiple display screensavers - http://www.cs.uni-bremen.de/~zach/software/ArtSaver/index.html -A great tip is the MonitorControl project to manage your external displays. Sam is very grateful. -An external display that Joe likes is the DELL U2720Q which works over USB-C as well as an

en-US

191 results

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