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PODCAST

Leaders in Customer Loyalty, Powered by Loyalty360

Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.

business management

All Episodes

30:44

#383: Stop & Shop: Increasing Customer Engagement by...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/07/10

Send us a Text Message.The company that would eventually become Stop & Shop was founded in 1914 when the Economy Grocery Store opened in Somerville, MA. In four short years, 32 stores made up the thriving grocery chain. By 1942, Stop & Shop, Inc. became the company’s official name, and expansion into surrounding states continued. Today, Stop & Shop is one of the several grocery brands operated by Ahold Delhaize, with roughly 400 stores located throughout New York, New England, and...

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22:11

#382: Loyalty360 Loyalty Live | Tim Glomb, Wunderkind

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/07/09

Send us a Text Message.Wunderkind works alongside clients using an AI-driven performance marketing solution, helping them form stronger brand-audience connections through identification resolution and hyper-personalized triggered messaging. The Wunderkind Identity Network identifies anonymous website traffic through a network that recognizes 9 billion devices, enabling clients to recognize anonymous users, gather first-party data, and make targeted offers across email, text, and ads. Th...

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12:58

#381: Great Wolf Lodge: Making an Impact on the Full...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/07/03

Send us a Text Message.With more than 20 locations in the U.S., Great Wolf Lodge is a popular chain of hotels featuring water parks and attractions that engage guests with a diverse set of lodging and dining options. Daily events are designed to entice families seeking a fun getaway and water park enthusiasts alike. Great Wolf’s Voyagers Club program provides members with special deals to encourage them to book their next visit. Dave Van Saun is the Vice President of CRM and Ancillary fo...

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15:07

#380: Loyalty360 Loyalty Live | Daniel Wood, Engaged...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/07/02

Send us a Text Message.Engaged Nation provides a suite of services and solutions designed to captivate, motivate, and drive measurable results. The company’s offerings include interactive web-based incentive programs that align seamlessly with each client’s unique objectives, whether they aim to boost brand visibility, enhance customer lifetime value, or drive incremental revenue. Powered by the REACH™ Digital Ecosystem of technology, Engaged Nation offers a platform to create engaging and pe...

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17:22

#379: Author Gary Hawkins Discusses His New Book and...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/07/01

Send us a Text Message.In his new book, BIONIC RETAIL: HOW TO THRIVE IN AN EXPONENTIAL WORLD, author Gary Hawkins discusses how the pace of change outside organizations is accelerating faster than within, creating a growing gap between what once made retail successful and what will be required in the future. There is often a disconnect between shopper expectations and the traditional store, and retail brands must pivot and adapt to remain relevant and achieve success. Hawkins grew up in...

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24:57

Ally Financial: Uniting Communities with Sports...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/06/26

As a leading digital financial services company, Ally Financial focuses on serving communities and helping customers navigate life milestones and achieve financial goals. From helping customers chart a path to homeownership to planning for retirement, the brand seeks ways to connect with customers in meaningful interactions. Personal finance can be very emotional, and Ally works to balance leveraging customer data while serving as a guide to assist customers in building a solid financial foun...

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15:13

Loyalty360 Loyalty Live | Peter Vogel, vPromos

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/06/25

Founded in 2009, vLoyalty is a privately held company headquartered in Dallas, Texas. The company combines the power of payments, card-linking loyalty and promotions, and text messaging to help companies easily enroll, engage, understand, and reward customers to drive repeat visits and sales. vLoyalty offers clients a patented cloud-based suite of solutions that meets the needs of small businesses as well as large franchise enterprises. These solutions enable efficient and convenient lo...

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18:58

Loyalty360 Loyalty Live | Kelsey Crookes, Baesman

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/06/18

Baesman Group helps brands solve personalized marketing challenges with a strategic focus on loyalty programs. Their team of customer engagement strategists, made up of former brand-side marketers, specializes in helping their clients truly understand their customers’ buying behaviors and mapping that to their overall loyalty journey. Baesman also offers its own customizable loyalty platform, Intuition, or has the ability to integrate and work with any platform on the market. Baesman believes...

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18:28

A&W Restaurants: Building Customer Loyalty through...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/06/12

A&W Restaurants was founded in 1919 as a root beer stand in Lodi, California, to welcome the troops home after World War I. As America’s oldest franchise restaurant chain, today, there are nearly 450 locations across the U.S. and another 450 in Asia spanning four markets. The chain is 100% franchisee-owned. The brand ensures franchisees have a voice in company decisions that will affect their businesses, and franchisees are represented by the National A&W Franchisee Association ...

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15:22

Loyalty360 Loyalty Live | Steven Douglas, Addtowallet

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/06/11

Addtowallet.io offers a mobile wallet marketing platform that lets brands create, manage, and distribute digital offers and pass them on to Apple Wallet and Google Pay. Traditional coupons, loyalty cards, gift cards, and event tickets can be made visible and accessible to customers no matter where they are—dynamically updated in real-time and tracked from inception to intent-to-purchase to redemption. After the Addtowallet platform was built, the company realized that there were not man...

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19:25

Great Clips: Leveraging the Power of a Viral Campaign...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/06/03

Founded in 1982 in Minneapolis, MN, Great Clips, Inc. counts more than 4,400 salons in the U.S. and Canada. The brand is 100% franchisee-owned and is the largest salon brand in the world, employing over 28,000 stylists. The brand prides itself on fast and convenient walk-in haircare services and allows online check-in to minimize the time customers spend in the waiting room. Just prior to the 2024 Super Bowl, Great Clips and mobility manufacturer Kawasaki partnered in a campaign featurin...

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31:28

Pure Barre: Forming Strategic Partnerships,...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/05/29

A part of Xponential Fitness, a large global franchise group of boutique fitness brands across verticals including pilates, barre, cycling, rowing, dance, yoga, and more, Pure Barre is a barre-focused franchise boasting over 600 wellness studios across the U.S. and Canada. Thousands of members of all fitness levels enjoy Pure Barre’s low-impact classes every day in support of strength, cardio, and flexibility goals. A standout in barre and fitness boutiques, Pure Barre ranks in Entrepreneur M...

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22:48

Puttshack: Engaging and Educating Customers with a...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/05/22

The brainchild of Adam Breeden (All Star Lanes, AceBounce, and Flight Club) and brothers Steven and Dave Jolliffe (Topgolf), Puttshack is a high-tech mini golf concept where technology has been injected into the traditional game to make it even more exciting and fun. The 9-hole mini golf games feature Puttshack’s proprietary TrackaballTM technology, and each game takes approximately 30 minutes, depending on how busy the course is and the number of people playing in the group. While reservatio...

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26:17

Petco: Engaging Pet Parents and Leveraging Pet...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/05/20

In 1965, a mail-order veterinary supplies business named UPCO was founded in San Diego, California. By 1979, it became Petco, and in 1980, the first Petco store located outside of California opened in Tigard, Oregon. Petco’s significant growth began in the late 1980s after acquiring two pet supply chains, WellPoint and the Pet Department. The purchase not only expanded the footprint of the company but more than tripled the brand’s store number from 40 to 130. In the early 1990s, Petco opened ...

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1:35

Capillary’s 2024 Loyalty Expo Session: Who would...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/05/14

Capillary Technologies is a managed SaaS solution powering 500+ loyalty programs with its best-in-class loyalty technology platform and expert services. Founded in 2012, Capillary has a strong global presence across the United States, Asia, Europe, and the Middle East, working with 400+ brands like Tata, PUMA, Shell, Petron, Domino’s, Kanmo Group, and Marks & Spencer. The platform’s suite of products—Loyalty+, Engage+, Rewards+, Insights+—are all AI-powered and sit on top of a powerful co...

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1:59

Capillary’s 2024 Loyalty Expo Session: What are a few...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/05/14

Capillary Technologies is a managed SaaS solution powering 500+ loyalty programs with its best-in-class loyalty technology platform and expert services. Founded in 2012, Capillary has a strong global presence across the United States, Asia, Europe, and the Middle East, working with 400+ brands like Tata, PUMA, Shell, Petron, Domino’s, Kanmo Group, and Marks & Spencer. The platform’s suite of products—Loyalty+, Engage+, Rewards+, Insights+—are all AI-powered and sit on top of a powerful co...

en

20:59

Loyalty360 Loyalty Live | Bill Schneider, SheerID

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/05/09

SheerID is an identity verification company serving commerce brands and working with globally recognized names like Walmart, Target, Nike, T-Mobile, AT&T, Spotify, and YouTube. The SheerID verification platform is built on a foundation of 200K+ authoritative data sources, which power instant consumer verification, establishing whether a person is part of a particular community — e.g., a college student, teacher, member of the military, etc. — or a profession like fitness instructors. ...

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20:54

Loyalty360 Loyalty Live | David Hamel, nventive

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/05/07

With a clientele spanning across the U.S. and Canada, nventive specializes in crafting impactful mobile, web applications, and software solutions that increase engagement and enhance the user experience for brands. From strategy to delivery, nventive’s approach seamlessly blends creativity, technology, and strategic thinking. The core of nventive’s work involves developing custom web and mobile applications, and within the loyalty sector, the company works frequently with coalition progr...

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26:24

Loyalty360 Loyalty Live | Sukumar Muthya, Ansira

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/04/30

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21:55

Rodney Strong: Sustainability Efforts Engage...

Leaders in Customer Loyalty, Powered by Loyalty360 ·

2024/04/29

Rodney Strong Vineyards was founded in 1959 when Rodney Strong chose Sonoma County in California as the ideal place to produce some of the best-known wines in the world. Three decades after its founding, Rodney Strong Vineyards’ management shifted to the Klein family, and today, their leadership continues the tradition of developing premium wines while prioritizing sustainability efforts. Vineyard location is critical, and land is carefully selected. At present, the brand ow...

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