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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:18:34

Live Tour 2023: Paris Highlights

UNSCRIPTED ·

2023/05/31

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Paris on May 24th.

en

00:20:29

Live Tour 2023: UK Highlights

UNSCRIPTED ·

2023/05/24

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Birmingham on May 17th.

en

00:36:47

Outcome-Driven Innovation

UNSCRIPTED ·

2023/05/17

Sarah welcomes Tony Ulwick, strategy expert, innovation thought leader, author of Jobs to be Done: Theory to Practice and What Customers Want, founder, and CEO at Strategyn, to share why he views innovation as a science.

en

00:49:31

3 Ways Remote Capabilities Are Significantly Changing...

UNSCRIPTED ·

2023/05/10

Sarah welcomes Stephen Goulbourne, Global Service Program Director at Mettler Toledo to discuss three major areas of impact that more sophisticated remote service capabilities are having (and will continue to have) on service.

en

00:29:17

Thoughts on Field Service Palm Springs 2023

UNSCRIPTED ·

2023/05/03

Sarah shares her observations from the 20th anniversary of Field Service Palm Springs, which she attended last week. She also summarizes the “5 Lessons We’ve Learned in the Last 20 Years That Will Help Forge the Future of Service” that she presented in her keynote.

en

00:39:00

How to Fortify Your Service Business Amid Economic...

UNSCRIPTED ·

2023/04/26

In a session from Future of Field Service Sydney, Sarah talks with Jordan Argiriou, Director, Service Solutions APEC at QIAGEN about how the company is channeling its service focus to navigate current economic conditions.

en

00:53:31

A Logistics Leader’s Perspective on Innovation,...

UNSCRIPTED ·

2023/04/19

Sarah welcomes Trine Storgaard Nielsen, Head of EMEA Ocean at Flexport, for a discussion on drive, strategy, innovation, being a working mother, fostering greater diversity of thought, and much more.

en

00:49:24

Electrolux’s Consumer-Centric Transformation

UNSCRIPTED ·

2023/04/12

Sarah welcomes Kristoffer Brun, Service Operations Product Manager at Electrolux, to discuss how the company is transforming across the board, including service, in a consumer-centric way and the impact those efforts are having on service execution.

en

00:52:37

How Whirlpool Creates Field Service Differentiation

UNSCRIPTED ·

2023/04/05

Simone Silva, Senior Director of Consumer Services and Matt Ganus, Director of Home Services, both at Whirlpool join Sarah to discuss how they’ve taken a path to field service differentiation using independent service providers and how they’ve done so without sacrificing collaboration, customer experience, or service success.

en

00:55:38

Busting the Biggest Burnout Myths

UNSCRIPTED ·

2023/03/29

Sarah welcomes Cait Donovan, burnout expert and host of “Fried – the Burnout Podcast.” Cait and Sarah demystify burnout as a buzzword and Cait shares insight not only for individuals concerned with burnout but also for companies looking to reduce burnout to retain top talent.

en

00:41:50

My Recipe for Success Using Service as a Competitive...

UNSCRIPTED ·

2023/03/22

Sarah talks with Venkata Reddy Mukku, Vice President Worldwide Service & Support Organization at Bruker Nano Surfaces & Metrology, about the approach he finds impactful in achieving service excellence.

en

00:45:52

Schneider Electric’s 3 Pillars of Service Transformation

UNSCRIPTED ·

2023/03/15

Sarah welcomes Ravichandra Kshirsagar, Vice President Digital Buildings, Commercial and Services at Schneider Electric, to talk about how he’s embracing service of today while preparing for the service of the future.

en

00:46:34

What Got Us to Where We Are in Service Won’t Get Us...

UNSCRIPTED ·

2023/03/08

On IWD, Sarah welcomes Kristen Nowak, President of Field Service at Unlimited Service Group, to talk about her journey, learnings, and why it’s time for us to get creative as an industry.

en

00:47:54

Macro Themes Making Service More Strategic

UNSCRIPTED ·

2023/03/01

Sarah welcomes Curtis Novinger, Regional VP of Service, P3 Services to discuss the trends he sees when evaluating businesses for investment on how companies are embracing opportunities to innovate and make service more strategic.

en

00:49:12

TKElevator’s Path to Predictive Logistics

UNSCRIPTED ·

2023/02/22

Sarah welcomes Ivo Siebers, Sr. Vice President of Global Logistics at TKElevator, to discuss the company’s journey to removing as much uncertainty as possible from its spare parts operations and the impressive results that they’ve achieved.

en

00:52:39

The Neuroscience of Leading Through Change

UNSCRIPTED ·

2023/02/15

Sarah welcomes Dr. Elizabeth Moran, former VP of Global Talent Development at ADP who now works as a consultant and executive coach and is passionate about helping teams and organizations successfully navigate and evolve through change using a neuro-transformational approach. She gives an inside look into her new book, Forward: Leading Your Team Through Change, and offers honest advice for change management success.

en

00:34:55

What Disconnects Are Holding Field Service Back?

UNSCRIPTED ·

2023/02/08

Sarah talks with Jason Hamm, VP of Networks Strategic Programs at Ericsson, about what he’s learned from traveling the globe about the gaps between field service potential and intent versus execution and outcomes.

en

00:19:18

Meet Mr. Future of Field Service

UNSCRIPTED ·

2023/02/01

Sarah introduces her husband, Eric, about whom she often receives questions.

en

00:42:41

5 Common Issues that Sabotage Digital Transformation...

UNSCRIPTED ·

2023/01/25

Rudy Goedhart, Head of Digital Transformation at Spencer Technologies, talks with Sarah about the complexities that can derail organizations from seeing their digital visions realized.

en

00:52:53

Service Transformation: Perception is Reality

UNSCRIPTED ·

2023/01/18

Adam Gloss, VP and GM of Service at McKinstry, joins Sarah to discuss how he pushes beyond some of today’s biggest challenges to see and capture the opportunity – and how he motivates his teams to do the same.

en

357 results

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