x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:51:49

Is the Soft Skills Gap Growing?

UNSCRIPTED ·

2023/08/02

Sarah welcomes back Lauren Winans, CEO & Principal Consultant of Next Level Benefits, to discuss the factors that are contributing to service organizations’ mounting concern over finding and nurturing soft skills and sheds light on what steps can be taken to ensure the soft skills gap doesn’t widen.

en

00:44:25

Culligan’s Approach to Business and IT Partnership

UNSCRIPTED ·

2023/07/26

In a session from the Future of Field Service Live Tour in Paris on May 24th, Sarah talks with Emmanuelle Duchesne, Customer Service Director and Stéphane Dabas, IT Director, both of Culligan, about how they work to create a business and IT partnership that delivers superior customer and employee experiences.

en

00:52:43

Breaking the (Outdated) Field Service Mold

UNSCRIPTED ·

2023/07/19

Sarah welcomes Anthony Billups, North America Vice President of Sales and Market Development at Comfort Systems USA, for an open discussion on some of the historical thinking and practices that are holding field service industries back from success in today’s landscape and what needs to change in terms of a fresh approach.

en

00:31:37

The Pillars of Transformation in Focus at Fnac/Darty

UNSCRIPTED ·

2023/07/12

In a session from the Future of Field Service Live Tour stop in Paris, Sarah talks with Marie Cobessi, Director, After-Sales Service Projects & Transformation at Fnac/Darty about how the company prioritizes transformation projects, what’s in focus at the moment, and how we can attract more women to the field service space.

en

00:30:30

Konica Minolta’s Remote by Default Mission

UNSCRIPTED ·

2023/07/05

In a session from the Future of Field Service Live Tour stop in Birmingham, UK, Sarah talks with Ged Cranny, Sr. Consultant, Konica Minolta Business Solutions Europe about how Konica Minolta is stepping up to face the realities of why, when, and how service delivery is evolving by putting in place a remote-by-default approach.

en

00:15:06

Live Tour 2023: Düsseldorf Highlights

UNSCRIPTED ·

2023/06/28

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Düsseldorf on June 21st.

en

00:14:31

Live Tour 2023: Minneapolis Highlights

UNSCRIPTED ·

2023/06/21

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Minneapolis on June 15th.

en

00:44:46

Debunking the Myths that Impede Workplace Inclusion

UNSCRIPTED ·

2023/06/14

Sarah welcomes back Mita Mallick, corporate change-maker and Chief Diversity Officer at Carta who is soon to release her first book: Reimagine Inclusion: Debunking 13 Myths to Transform Your Workplace.

en

00:40:10

RICOH’s Mindset Meets Toolset Approach to Remote Service

UNSCRIPTED ·

2023/06/07

Sarah welcomes Darren Elmore, GM of Service for RICOH New Zealand to discuss the major changes he sees in service delivery and how the company has embraced the possibilities of remote service.

en

00:18:34

Live Tour 2023: Paris Highlights

UNSCRIPTED ·

2023/05/31

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Paris on May 24th.

en

00:20:29

Live Tour 2023: UK Highlights

UNSCRIPTED ·

2023/05/24

Sarah shares a synopsis of the topics discussed at the Future of Field Service Live Tour 2023 stop in Birmingham on May 17th.

en

00:36:47

Outcome-Driven Innovation

UNSCRIPTED ·

2023/05/17

Sarah welcomes Tony Ulwick, strategy expert, innovation thought leader, author of Jobs to be Done: Theory to Practice and What Customers Want, founder, and CEO at Strategyn, to share why he views innovation as a science.

en

00:49:31

3 Ways Remote Capabilities Are Significantly Changing...

UNSCRIPTED ·

2023/05/10

Sarah welcomes Stephen Goulbourne, Global Service Program Director at Mettler Toledo to discuss three major areas of impact that more sophisticated remote service capabilities are having (and will continue to have) on service.

en

00:29:17

Thoughts on Field Service Palm Springs 2023

UNSCRIPTED ·

2023/05/03

Sarah shares her observations from the 20th anniversary of Field Service Palm Springs, which she attended last week. She also summarizes the “5 Lessons We’ve Learned in the Last 20 Years That Will Help Forge the Future of Service” that she presented in her keynote.

en

00:39:00

How to Fortify Your Service Business Amid Economic...

UNSCRIPTED ·

2023/04/26

In a session from Future of Field Service Sydney, Sarah talks with Jordan Argiriou, Director, Service Solutions APEC at QIAGEN about how the company is channeling its service focus to navigate current economic conditions.

en

00:53:31

A Logistics Leader’s Perspective on Innovation,...

UNSCRIPTED ·

2023/04/19

Sarah welcomes Trine Storgaard Nielsen, Head of EMEA Ocean at Flexport, for a discussion on drive, strategy, innovation, being a working mother, fostering greater diversity of thought, and much more.

en

00:49:24

Electrolux’s Consumer-Centric Transformation

UNSCRIPTED ·

2023/04/12

Sarah welcomes Kristoffer Brun, Service Operations Product Manager at Electrolux, to discuss how the company is transforming across the board, including service, in a consumer-centric way and the impact those efforts are having on service execution.

en

00:52:37

How Whirlpool Creates Field Service Differentiation

UNSCRIPTED ·

2023/04/05

Simone Silva, Senior Director of Consumer Services and Matt Ganus, Director of Home Services, both at Whirlpool join Sarah to discuss how they’ve taken a path to field service differentiation using independent service providers and how they’ve done so without sacrificing collaboration, customer experience, or service success.

en

00:55:38

Busting the Biggest Burnout Myths

UNSCRIPTED ·

2023/03/29

Sarah welcomes Cait Donovan, burnout expert and host of “Fried – the Burnout Podcast.” Cait and Sarah demystify burnout as a buzzword and Cait shares insight not only for individuals concerned with burnout but also for companies looking to reduce burnout to retain top talent.

en

00:41:50

My Recipe for Success Using Service as a Competitive...

UNSCRIPTED ·

2023/03/22

Sarah talks with Venkata Reddy Mukku, Vice President Worldwide Service & Support Organization at Bruker Nano Surfaces & Metrology, about the approach he finds impactful in achieving service excellence.

en

366 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...