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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:05:41

Service Management Leadership - Configure The Tool...

Service Management Leadership Podcast ·

2024/12/26

In this episode, Jeffrey discusses why the toolsets must be adapted to the organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a

en-us

00:46:19

ServiceNotes Wrap 2024 with Jeffrey, Sherrina and Kengon

Service Management Leadership Podcast ·

2024/12/22

Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you're a seasoned professional or just curious about the field, this podcast is your go-to source for insights, success stories, and expert advice.Join Rina as she explores how technology, people, and processes come together to deliver incredible value in today's fast-paced business environments. Each episode features engaging conversations with industry

en-us

00:05:20

Service Management Leadership - Warning Against...

Service Management Leadership Podcast ·

2024/12/19

In this episode, Jeffrey discusses a warning for those with a tool-centric view of service management and asset management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the

en-us

00:25:51

Ep 39 — "On XLAs…" — Alan Nance

Service Management Leadership Podcast ·

2024/12/19

In this episode, kengon talks with Alan Nance about Experience Level Agreements (XLAs). This is one of those conversations I've wanted to have for quite a while, and I'm stoked to be able to share it with you! :-)

en-us

00:06:40

Service Management Leadership - A Different...

Service Management Leadership Podcast ·

2024/12/16

In this episode, Jeffrey discusses a different method for decision makingEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective

en-us

00:06:30

ServiceNotes: What is ITIL?

Service Management Leadership Podcast ·

2024/12/15

Welcome to Service Notes, the ultimate podcast for diving deep into the dynamic world of IT Service Management, hosted by Rina Brahmbhatt! Whether you're a seasoned professional or just curious about the field, this podcast is your go-to source for insights, success stories, and expert advice. Join Rina as she explores how technology, people, and processes come together to deliver incredible value in today's fast-paced business environments. Each episode features engaging conversations with industry

en-us

00:04:47

Service Management Leadership - The Golden Triangle...

Service Management Leadership Podcast ·

2024/12/12

In this episode, Jeffrey discusses why the golden triangle of service management needs vertical and horizontal supportEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry

en-us

00:05:55

Service Management Leadership - OCM Take Less Time

Service Management Leadership Podcast ·

2024/12/09

In this episode, Jeffrey discusses why we need to be proactive with OCMEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective

en-us

00:36:51

ServiceNotes. - Full Episode with Jeffrey Tefertiller...

Service Management Leadership Podcast ·

2024/12/08

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:05:40

Service Management Leadership - Does Having The Best...

Service Management Leadership Podcast ·

2024/12/05

In this episode, Jeffrey discusses why having the best tools is not always the answerEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

en-us

00:06:57

Service Management Leadership - A Story From Home...

Service Management Leadership Podcast ·

2024/12/02

In this episode, Jeffrey discusses a story from home building and how it relates to service deliveryEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and

en-us

00:06:37

ServiceNotes - Get to konw Jeffrey and his favourite...

Service Management Leadership Podcast ·

2024/12/01

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:17:17

Ep 38: "To RTO or not RTO..."

Service Management Leadership Podcast ·

2024/11/27

In this episode kengon takes on the challenge of examining RTO mandates. What the first and second order impacts are and what we should do about it.

en-us

00:04:29

Service Management Leadership - Using Recipes

Service Management Leadership Podcast ·

2024/11/25

In this episode, Jeffrey discusses the reasons we use recipes and why they are importantEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a

en-us

00:12:31

Season 3 - Episode 4 with Jeffrey Tefertiller Service...

Service Management Leadership Podcast ·

2024/11/24

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:05:04

Service Management Leadership - You Can Outsource The...

Service Management Leadership Podcast ·

2024/11/21

In this episode, Jeffrey discusses why you can outsource the work, not the accountability Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a

en-us

00:24:27

Ep 37: "Being Of Service" - John McArthur, Part 2

Service Management Leadership Podcast ·

2024/11/20

In this episode, kengon finishes up his conversation with John McArthur on his "Big Pivot" from working in tech to driving innovation in music.

en-us

00:05:41

Service Management Leadership - Like Mowed Grass

Service Management Leadership Podcast ·

2024/11/18

In this episode, Jeffrey discusses how we should be thinking in outcomesEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective

en-us

00:05:24

ServiceNotes Episode 3 with Jeffrey Tefertiller how...

Service Management Leadership Podcast ·

2024/11/17

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:05:34

Service Management Leadership - Putting A Bandage...

Service Management Leadership Podcast ·

2024/11/14

In this episode, Jeffrey discusses the need to address the underlying issues in service management and service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry

en-us

1,100 results

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