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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

1:07:19

Core components of a conversational AI system with...

VUX World ·

2022/04/14

As more enterprises look to implement AI solutions, finding out where to start can be a challenge. What capabilities do you need? How can you tell whether one provider's capabilities is better than another? How do you know it'll do the job you need it to? We're joined by Yellow AI's CTO, Jaya Kishore, to run through the core components that make up a conversational AI platform and to dive deep into the best practice for making sure that you deliver the best customer experience possible.**Presented

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1:03:22

Why multimodal conversational AI is the future, with...

VUX World ·

2022/04/01

Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CEO of Gartner Magic Quadrant Visionary, OpenStream.ai and joins us to share his learnings on 25 years of working with conversational AI solutions and why multimodal interfaces are the future.Check out https://openstream.ai**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have

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1:05:33

Call centre authentication with Matt Smallman,...

VUX World ·

2022/03/31

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs?The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they are that

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56:46

So you have a chatbot, now what? With Alan Nichol,...

VUX World ·

2022/03/25

Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not? Why not find new use cases, enter new channels, serve more customers and improve everything all the time?Sounds great, but how? What team would you need? What skills? What technology will underpin your strategy and how is it best implemented?We're joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.Check

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52:12

How Decathlon is using conversational AI in retail...

VUX World ·

2022/03/24

Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice

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52:39

How Deutsche Telekom uses NLP with Angel Martinez,...

VUX World ·

2022/03/20

A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it's releasing them for public use.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise

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1:07:40

'Cobots' with Lisa Michaud, Product Director,...

VUX World ·

2022/03/19

By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need to align to create a digital assistant that does what your customers need it to. Language classification at scale, catering for multiple languages, scaling across channels, tools, systems, data; do you outsource the whole thing or do it yourself? So many questions.To dive into this and shed some light on how you should approach it, and how humans and

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55:10

Making up for lost revenue with AI with Brian...

VUX World ·

2022/03/16

The pandemic took its toll on many industries, not least hospitality. With venues closing and staff shortages, simply getting by has been a challenge. Now that we're coming out of the pandemic, learn how the hospitality industry is turning to AI solutions to make up for lost revenue.We're joined by Brian Jeppesen, Director, Contact Centre Operations, Landry's Restaurants and Hospitality, to discuss how an AI-enabled call centre has enabled Landry's to bounce back stronger than ever.**Presented by

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1:01:12

Bringing conversational commerce to life with Brian...

VUX World ·

2022/03/16

Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI industry and technology analysts. Although purchases through voice assistant platforms like Amazon Alexa and Google assistant are increasing marginally year-on-year, we're not seeing the kind of explosion that we might have expected back in 2017.How about if you were to deploy an AI agent in the CallCenter

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43:43

Speech recognition revolution with Scott Stephenson,...

VUX World ·

2022/03/11

Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's using it, for what, where the value is, and the latest progress on AI ethics.Deepgram startup program: https://deepgram.com/startup-program/ State of Voice Technology report: https://deepgram.com/state-of-voice-technology-2022/**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to

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56:55

Speech-to-speech synthesis with Alex Serdiuk, CEO,...

VUX World ·

2022/03/05

Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech.CEO, Alex Serdiuk, joins us to share more.Supporting UkraineThe VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too.Donate hereLearn more at https://respeecher.com**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have

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1:00:56

The past, present and future of conversation design...

VUX World ·

2022/02/28

Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier? How has the role of conversation design evolved over the years and what’s going to change or remain in future? Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the future of conversation design.Learn more at https://voxable.io**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and

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55:49

Voice assistants that can see and sell, with Alex...

VUX World ·

2022/02/28

Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get an answer. Or ask "What's that jacket James Bond is wearing?" and be able to buy the exact same jacket right there and then from your sofa.Well, that's what Disruptel is building. Voice assistants that can see, sell and much more.Advised by the legendary creator of Apple Siri and Samsung Bixby, Adam Cheyer, the potential of Disruptel is, well,

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1:00:40

Transforming customer communications with Shawn...

VUX World ·

2022/02/22

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers. Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.00:00 Intro, presenting Deepgram and Symbl.ai02:35 Introducing Shawn Edmunds05:00 Nokia, Nuance and exposure to AI08:00 AI hype vs belief 10:15 Bad IVR experiences13:40 Lumenvox15:30 2013 vs

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1:01:49

Digital assistants for real estate with Bobby Bryant,...

VUX World ·

2022/02/17

DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.Presented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the

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51:34

Shooting the shiz with Balto's Marc Bernstein 002

VUX World ·

2022/02/15

Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.00:00 Howdy, Super Bowl01:16 The magic of voice06:55 Limitations and potential of voice and smart TVs13:13 Why hasn't Alexa got better faster?17:00 Alexa: verticalising vs ecosystems20:35 Charter's first class phone service28:00 Moving from reacting to proactive CX31:38 Technology and consistency34:30 DeepMind's AlphaCode: computers that can code37:40 AI to enhance

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1:06:24

Contact centre automation trends with Anand...

VUX World ·

2022/02/06

There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper.Checkout ujetPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized

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1:03:37

Conversational AI at scale with Philipp Heltewig,...

VUX World ·

2022/01/28

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.And, crucially, how to do it properly.LinksVisitCognigy.comLearn at theCognigy

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1:06:37

Drastically improving chatbot performance with Benoit...

VUX World ·

2022/01/24

Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to understand people.That's what QBox does.We're joined by CTO, Benoit Alvarez, to discuss why most companies have trouble building successful bots and how the QBox tooling drastically improves your chatbot's performance.For more information, visit https://qbox.aiPresented by Deepgram and Symbl.aiSymbl.ai is a Conversation Intelligence (CI) platform for

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1:01:48

Exploring AI conversational intelligence with Surbhi...

VUX World ·

2022/01/20

Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care.Join CEO, Surbhi Rathore, and VUX World's Kane Simms, to explore what conversational intelligence is, and businesses are using it to create impactful experiences and results.Presented by Deepgram and Symbl.aiSymbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of

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