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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

1:01:05

How AMRO Bank scales its conversational AI, with...

VUX World ·

2022/05/18

AMRO Bank is the market-leading bank in The Netherlands, and Jeroen Das is leading the conversational automation charge. We chat with Jeroen about use cases, channels, business drivers and outcomes, as well as tips and tricks for scaling your conversational AI from nothing to over 1.5 million conversations per year.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning

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1:01:30

Top CX trends and how AI is helping, with Brad Cleveland

VUX World ·

2022/05/04

Brad Cleveland is an author, speaker, and consultant known globally for his expertise in customer strategy and management. He joins us on VUX World to share his perspectives on the current customer experience challenges faced by enterprises and how AI technologies are lending a hand in helping.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI

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1:06:56

How Marks and Spencer is using conversational AI,...

VUX World ·

2022/04/27

Marks and Spencer, one of the UK's leading retailers, has been using conversational AI across the web and contact centre for some years. Steven Siddall, Contact Systems Lead at Marks and Spencer, joins us to share the M&S journey.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on

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1:07:06

How Homeserve is using DialogFlow for CX automation,...

VUX World ·

2022/04/22

Homeserve is one of UK’s leading home assistance providers, from plumbing, drainage, electrics, heating and more. In 2021 Homeserve began exploring the use of Google DialogFlow for customer service automation. Phil Jordan, Head of Contact Channel Automation and Self Service, joins us to share the successes and lessons learned.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End

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1:03:59

How Instacart is using conversational AI with Ayesha...

VUX World ·

2022/04/21

Instacart is the world’s largest online grocery service. Ayesha Saleem is the Conversation Design Manager and joins us to share how Instacart is using conversational AI, the team and resources involved, the results they’ve achieved and best practice tips for designing and implementing conversational AI solutions.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning

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1:01:22

Digital avatars for travel with Robert Cunningham,...

VUX World ·

2022/04/21

London North Eastern Railway has been trialling digital avatars in its train stations to help travellers with a wide variety of needs. Innovation Manager, Robert Cunningham, joins us to share the LNER journey into conversational AI applications and discusses the why, what and how.**Presented by Deepgram**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural

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1:01:38

Conversation design is a marathon with Matt Portillo,...

VUX World ·

2022/04/19

Chatbots and voicebots are quick and easy. No problem at all. That's the myth that needs to be shattered here. Many people, when they embark on their first conversational AI project, underestimate the amount of time and effort required to design, build, deploy and maintain their assistants.Matt Portillo, Conversation Design Lead at Amelia, joins us to share why conversational AI projects aren't really projects; they're long-term journeys as well as how you should prepare and the steps you should

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1:07:19

Core components of a conversational AI system with...

VUX World ·

2022/04/14

As more enterprises look to implement AI solutions, finding out where to start can be a challenge. What capabilities do you need? How can you tell whether one provider's capabilities is better than another? How do you know it'll do the job you need it to? We're joined by Yellow AI's CTO, Jaya Kishore, to run through the core components that make up a conversational AI platform and to dive deep into the best practice for making sure that you deliver the best customer experience possible.**Presented

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1:03:22

Why multimodal conversational AI is the future, with...

VUX World ·

2022/04/01

Raj Tumuluri has spent a 25-year career in speech technology and AI, and has been pioneering speech and multimodal interfaces for decades. He's the CEO of Gartner Magic Quadrant Visionary, OpenStream.ai and joins us to share his learnings on 25 years of working with conversational AI solutions and why multimodal interfaces are the future.Check out https://openstream.ai**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have

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1:05:33

Call centre authentication with Matt Smallman,...

VUX World ·

2022/03/31

Voice AI has come a long way in the last few years. Why, then, do we still get asked to provide secret passwords, shoe size and your mother’s pet fish’s maiden name before anyone at any company will speak to you about your needs?The scope and quality of AI-mediated interactions that are now possible is incredible, but there remain fundamental security challenges that are difficult to overcome. For many interactions, we need to know who the user is claiming to be and be confident that they are that

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56:46

So you have a chatbot, now what? With Alan Nichol,...

VUX World ·

2022/03/25

Many organisations have aspirations to scale their AI automation efforts. If you have a chatbot that's working well, then why not? Why not find new use cases, enter new channels, serve more customers and improve everything all the time?Sounds great, but how? What team would you need? What skills? What technology will underpin your strategy and how is it best implemented?We're joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.Check

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52:12

How Decathlon is using conversational AI in retail...

VUX World ·

2022/03/24

Charles Guth is the Customer Services Manager at Decathlon UK. Learn how Decathlon is using conversational AI; it's use cases, value and learnings.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice

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52:39

How Deutsche Telekom uses NLP with Angel Martinez,...

VUX World ·

2022/03/20

A deep dive into how Deutsche Telekom is using and applying NLP solutions, and how it's approaching creating internal tools for building and managing AI solutions. Solutions that are so good, it's releasing them for public use.**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise

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1:07:40

'Cobots' with Lisa Michaud, Product Director,...

VUX World ·

2022/03/19

By now, you know that implementing a conversational AI strategy isn't child's play. It's pretty hard work. And there are many moving parts that need to align to create a digital assistant that does what your customers need it to. Language classification at scale, catering for multiple languages, scaling across channels, tools, systems, data; do you outsource the whole thing or do it yourself? So many questions.To dive into this and shed some light on how you should approach it, and how humans and

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55:10

Making up for lost revenue with AI with Brian...

VUX World ·

2022/03/16

The pandemic took its toll on many industries, not least hospitality. With venues closing and staff shortages, simply getting by has been a challenge. Now that we're coming out of the pandemic, learn how the hospitality industry is turning to AI solutions to make up for lost revenue.We're joined by Brian Jeppesen, Director, Contact Centre Operations, Landry's Restaurants and Hospitality, to discuss how an AI-enabled call centre has enabled Landry's to bounce back stronger than ever.**Presented by

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1:01:12

Bringing conversational commerce to life with Brian...

VUX World ·

2022/03/16

Conversational commerce is a topic that is never far away from the headlines, but the practical application in the real world seems to be lagging behind the expectations of the conversational AI industry and technology analysts. Although purchases through voice assistant platforms like Amazon Alexa and Google assistant are increasing marginally year-on-year, we're not seeing the kind of explosion that we might have expected back in 2017.How about if you were to deploy an AI agent in the CallCenter

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43:43

Speech recognition revolution with Scott Stephenson,...

VUX World ·

2022/03/11

Hot off the heels of the latest State of Voice Technology report, Deepgram CEO, Scott Stephenson, returns to VUX World to give us the low down on the current voice technology landscape, who's using it, for what, where the value is, and the latest progress on AI ethics.Deepgram startup program: https://deepgram.com/startup-program/ State of Voice Technology report: https://deepgram.com/state-of-voice-technology-2022/**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to

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56:55

Speech-to-speech synthesis with Alex Serdiuk, CEO,...

VUX World ·

2022/03/05

Emmy Award-winning Respeecher is changing the speech synthesis game. Move over TTS and SSML, and enter Speech to Speech.CEO, Alex Serdiuk, joins us to share more.Supporting UkraineThe VoiceLunch Foundation is taking donations to help support the voice lunch and voice technology community in Ukraine. VUX World has, of course, donated. I plead with you to donate too.Donate hereLearn more at https://respeecher.com**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have

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1:00:56

The past, present and future of conversation design...

VUX World ·

2022/02/28

Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer's life easier? How has the role of conversation design evolved over the years and what’s going to change or remain in future? Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the future of conversation design.Learn more at https://voxable.io**Presented by Deepgram and Symbl.ai**Deepgram is a Speech Company whose goal is to have every voice heard and

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55:49

Voice assistants that can see and sell, with Alex...

VUX World ·

2022/02/28

Disruptel really is building the future of voice assistants. Imagine being able to ask your TV things like "How tall is the guy on the left?" and get an answer. Or ask "What's that jacket James Bond is wearing?" and be able to buy the exact same jacket right there and then from your sofa.Well, that's what Disruptel is building. Voice assistants that can see, sell and much more.Advised by the legendary creator of Apple Siri and Samsung Bixby, Adam Cheyer, the potential of Disruptel is, well,

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374 results

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