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PODCAST

Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers

Manage Self, Lead Others is the leadership podcast for people who want to lead with impact — not ego. Smart, grounded, and always relevant, this is your space to reflect, reframe, and rise. Hosted by Nina Sunday CSP and Hall of Fame speaker, each episode features real conversations with leadership thinkers, industry leaders and workplace experts who share practical ideas and bold insights to help you lead with emotional intelligence, clarity and purpose. Are you committed to growing yourself to

business management

All Episodes

28:44

#34 Executive Presence: How to build it, with Pamela...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/05/05

What is Executive Presence? Is there a difference in Executive Presence in the virtual world? How does one elevate their Executive presence as a Leader online? Since appearance is one of the elements of Exec Presence, what are three tips you can give our listeners that they can do right now to improve their appearance on the small screen? Now that more people work from home and meetings take place online, what are some of the blindspots people should be aware of when communicating

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24:56

#33 Unwritten Ground Rules - UGRs®, with Steve Simpson

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/04/28

UGRs® – Unwritten Ground Rules – are people’s perceptions of ‘this is the way we do things around here’. Examples of UGRs in the workplace include: At our meetings it isn’t worth complaining because nothing will get done. The only time anyone gets spoken to by the boss is when something is wrong. The company talks about good customer service, but we know they don’t really mean it, so we don’t really have to worry about it. UGRs in a company constitutes its culture. Understand UGRs and we

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30:07

#32 CX: Customer Experience Advantage, with David...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/04/20

Customers today care less about your marketing claims and more about your convenience, differentiation and speed of delivery. Despite the move to self-serve, and do-it-yourself, when you deny customer the option of talking to a real person, they will deny you their business. Social proof rules the day. People give far more weight to what others say about you than what you say about yourself. Great products, brilliant leaders and game-changing technology can all be negated by a few negative online

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28:03

#31 Perfectionism, with Lynne Cazaly

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/04/14

Are you a perfectionist or lead people with perfectionist tendencies? Is perfectionism an obstacle to progress? Lynne Cazaly is author of Ish: The Problem with our Pursuit for Perfection and the Life-Changing Practice of Good Enough. Unreasonably high standards on projects, tasks and pieces of work can slow down the supply chain. What if we put out our work quicker for fast feedback? Silicon Valley has adopted fast release of the beta version – ship it, fix it, ship it again. Can ‘satisficing’ –

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32:18

#30 Integrity in a Mistrust Culture, with Stuart Brody

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/03/31

Are little white lies the slippery slope to lack of integrity? Find out your IQ - Integrity Quotient – with this quiz at https://www.integrityintensive.com/ posing dilemmas from life and work e.g. telling white lies to get out of a lunch appointment or getting out of agreements you've made. In this podcast episode of ‘Manage Self, Lead Others’ I interview renowned ethicist, Stuart H Brody, on how to cultivate the practice of integrity. His book, ‘The Law of Small Things: Creating a Habit of

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23:57

#29 Psychological Safety in the Workplace, with Nina...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/03/24

This episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants. TALKING POINTS The Google company’s PeopleLab Project Aristotle investigated the attributes of a manager that contribute to engagement and effectiveness. Social sensitivity means picking up subtle, nonverbal cues that only teams or individuals with high emotional intelligence will pick up. Behavior in team meetings: Fast talkers express their opinions with

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41:27

#28 Deeper Meaning in Work Experiences, with UKG's...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/03/17

< 40:12 > TALKING POINTS What does the tagline “Our purpose is people” mean to your teams? How does it guide your decisions? UKG mantra is “Trust, Transparency, Relationships”. Where does that comes from? How does this mantra impact manager / employee relationships at UKG? “Team Avengers” and cross-functional comradery and support everyone has for each other. CEO, Aron Ain, wrote the book “Work Inspired: How to Build an Organization Where Everyone Loves to Work” referring to Kronos concepts

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37:59

#27 Diversity and Inclusion, with Dr Helen Turnbull

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/03/11

Why is it important for organizations to be thinking about inclusion and diversity? If you figure out how to do inclusion properly, you will gain commitment instead of compliance, and achieve more loyalty and creativity. 3 immutable forces around inclusion that will never change; 1 dominance 2 unconscious bias – have to be vigilant 3 degrees of difference Permeable factors: 1 affinity bias – 'mini-me' syndrome 2 assimilation – if people withhold their best ideas, leaders are not getting their

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35:19

#26 Magnetic Stories: Business Storytelling, with...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/03/03

< 34.16 > TALKING POINTS Gabrielle Dolan spent 17 years working for National Australia Bank in a senior leadership role in change management and project management. She experienced firsthand the challenges of communicating. 'As a leader, you think you've communicated, but then people aren't getting the message,' Gabrielle says. Gabrielle noticed that when she shared a story to communicate a message, people not only understood the message, but more importantly, they better remembered the message

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27:11

#25 Self-Leadership, with Ian Stephens CSP

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/02/24

< 26:06 > TALKING POINTS You've got to be constantly evolving or you have no right to lead others. Cultivate a fascination with expanding your epistemology i.e. the sum total of your knowledge, skills and experience, to date. My latest book, Shift Culture, refers to self-leadership principles. I introduce a praying mantis character called Sol, short for solitude. Show me someone who's effective as a self-leader and they most likely give themselves what I call solitude time. They use the Sol

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27:32

#24 Cultivating the INTRApreneur in the workplace,...

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/02/17

< 26:15 > TALKING POINTS What is an intrapreneur? They are an entrepreneur who works inside an organization. They are an organization's lifeblood. Intrapreneurs often ask the difficult questions. They are likely to step up and challenge the status quo and ask, ‘Why are we doing it this way?’ But they need to do a lot of groundwork so people can be ready to hear what they have to say. The intrapreneurialism movement is so important right now How can an organization foster an intrapreneurial

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30:26

#23 Innovation, with Nils Vesk

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/02/10

< 30:09 > TALKING POINTS The most innovative companies look across three areas; process, product and service. Why is it important for a manager to lead innovation and how can that be done? Innovation can make a massive difference. It relieves job boredom and can bring a new lease of life; an energy that wasn't there before. An innovative company doesn't need a whiz-bang product. It could be what's happening internally. If you can innovate your process, then that's automatically going to increase

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29:34

#22 Co-Elevating Your Team, with CEO, Tricia Benn

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/02/02

< 28:30 > Co-elevation - how do you raise people up to bring out their brilliance? Everyone in the team is expected to be both a leader and a supporter. Leapfrogging: the leader allows the supporter to take the lead, then the leader supports them, the faster they understand what the hot seat feels like. Introverts can make good leaders as much as extroverts. Set up the mission and the alignment for the team member so they know how they are contributing. ABOUT TRICIA BENN: Tricia Benn is CEO of the

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26:39

#21 Are you a Bad Boss? with Dr Gary McGrath

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/01/20

< 26:21 > TALKING POINTS Leadership is ability to build relationships so we can achieve our goals together with compassionate accountability. Intentional leadership is being aware. Leadership is a responsibility, not a position. THE most important interpersonal skills for a leader is coaching and questioning. The seven steps of intentional leadership is a model of leadership development. Step one is purpose. The three dark knights of leaders: narcissist sociopath Machiavellian Two types of

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23:43

#20 Better Business Writing, with Nina Sunday

Manage Self, Lead Others: Emotional Intelligence and... ·

2021/01/06

< 23:26 > This episode we're turning the mic around for a reverse interview with Nina Sunday by a member of the podcast crew, Maeve Bailey. TALKING POINTS What are common business writing mistakes? If you use too many words when you write, the recipient takes longer to read it; can be harder to decipher. Seeing a sea of words without white space or layout or bullets might create a ripple effect of the recipient putting the email aside to read later, slowing down the chain of communication. What

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45:17

#19 Don’t Let Your Biases Get in the Way with Dr....

Manage Self, Lead Others: Emotional Intelligence and... ·

2020/12/29

< 45:59 > In this special edition of Manage Self, Lead Others we’re bringing you an interview from the All Business with Jeffrey Hayzlett podcast featuring a conversation with Dr. Gleb Tsipursky. When it’s time to make decisions, leaders are often people everyone else looks up to. However, being a leader doesn’t guarantee that we always have the right answers – or even an answer. My guest today is on a mission to help leaders be more strategic decision-makers by avoiding traps of costly judgment

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25:18

#18 LinkedIn Savvy, with Carol Kaemmerer

Manage Self, Lead Others: Emotional Intelligence and... ·

2020/12/16

< 25:00 > TALKING POINTS Brand messaging for executives and their teams and increases their visibility and influence, which enhances their ability to steer the future. It’s important to look like we’re part of the business network. One of the good behaviours of an effective manager is to assist their team members, their supporters, with their career trajectory. Building blocks for your brand message and personal brand. It is important to share who we are, being authentically ourselves so people

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24:35

#17 Design Thinking and Wicked Problems, with Mo Fox

Manage Self, Lead Others: Emotional Intelligence and... ·

2020/12/02

< 24:30 > TALKING POINTS Simple problems are straightforward. Complex problems are mechanical or technical. Wicked problems, you cannot solve provably; lots of possible solutions, messy. Biggest issue: we don’t accept wicked problems are wicked. Surge capacity is the energy level needed to respond to a crisis. Surge capacity depletion - where do I find the energy to deal with the crisis after I’ve used it all going above and beyond in order to rise to the occasion? Design thinking involves

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19:27

#16 Purpose Leads to Profits, with Michael McQueen

Manage Self, Lead Others: Emotional Intelligence and... ·

2020/11/25

< 19:22 > TALKING POINTS Most of us want to be part of something that's meaningful and weighty and worthwhile. If you know what you stand for it's easier to know what you say yes to, what you say no to. KFC example when 80% of their stores in the UK ran out of chicken. KFC's purpose is about consistent customer experience. Even though some stores had stock, because they realized that it couldn't be a consistent customer experience which went against their core values, their purpose as a brand,

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25:54

#15 Accor's ‘Heartist’ culture with Sarah Derry, SVP...

Manage Self, Lead Others: Emotional Intelligence and... ·

2020/11/18

< 25:50 > Accor's HR Head is excited about the future. Sarah Derry, SVP of talent and culture at hotel group Accor, talks to Nina Sunday. TALKING POINTS Accor Group’s 'Heartist' culture, empowering employees to be authentically themselves, to transform the customer experience. Heartist (heart + artist) 4 Key Principles: - people crave belonging - people want the ‘real deal’ - every person has a story - people hate to be wrong. Heartist culture makes employees feel valued and

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