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PODCAST

Tech Talks Daily

If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing,

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All Episodes

29:12

How Legrand Turned Customer Feedback Into Action...

Tech Talks Daily ·

2026/03/20

What does customer experience look like inside a company most people associate with switches, infrastructure, and engineering rather than surveys, empathy, and brand perception? In this episode, recorded at the Qualtrics X4 event in Seattle, I sit down with Jerome Boissou, Head of Global Customer and Brand Experience at Legrand. Jerome has been with the company for 28 years and now leads a customer experience program designed to help Legrand better understand a customer base that is changing fast.

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23:52

TruGreen's AI Agents Journey: 51% of Concerns...

Tech Talks Daily ·

2026/03/19

What does it take to turn millions of customer interactions into meaningful relationships instead of missed opportunities? In this episode, recorded live at the Qualtrics X4 Summit in Seattle, I sit down with James Bauman, Senior Director and Head of Experience, Analytics, and Insights at TruGreen. James leads customer experience, analytics, and retention strategy across a business that manages around 60 million customer touchpoints every year. And as he explains, that scale creates both

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33:21

Salesforce - The Vision For Agentic AI And The Future...

Tech Talks Daily ·

2026/03/18

What does it really take to move from AI hype to something that actually works inside a business? In this episode, I sit down with Shibani Ahuja, SVP of Enterprise IT Strategy at Salesforce, to talk about why so many enterprise AI projects stall long before they deliver real value. While the market is full of noise around agents, copilots, and automation, Shibani makes the case that the real issue is often much simpler and much harder at the same time. Design. She explains why model

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27:57

From The HP Garage To AI PCs: How HP Is Rethinking...

Tech Talks Daily ·

2026/03/17

How is AI reshaping our relationship with work, and what does that mean for the tools we rely on every day? In this episode of Tech Talks Daily, I'm joined by Cory McElroy, Vice President of Commercial Product Management at HP. Our conversation begins with a reflection on one of the most famous garages in technology history. The original HP garage in Palo Alto is often described as the birthplace of Silicon Valley, and standing there recently reminded me how far the industry has come since those

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28:16

How Saviynt Is Tackling The Explosion Of Human And...

Tech Talks Daily ·

2026/03/16

How do you secure a modern business when identities no longer belong only to employees, but also to partners, machines, applications, and increasingly AI agents? In this episode of Tech Talks Daily, I sat down with Paul Zolfaghari, President of Saviynt, to unpack why identity security has moved from a background IT function to one of the defining challenges facing modern enterprises. Over the past decade, the identity problem has expanded far beyond the traditional office worker logging

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24:01

BlackBerry - A Strategy For Post Quantum Secure...

Tech Talks Daily ·

2026/03/16

How prepared are organizations for a world where today's encrypted communications could be quietly stored and cracked years from now? In this episode of Tech Talks Daily, I sat down with Nate Jenniges, Senior Vice President and General Manager at BlackBerry, to talk about why the conversation around quantum computing is moving from academic curiosity to operational reality. For many leaders, quantum threats still feel distant, something for researchers and cryptographers to worry about. But as Nate

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22:51

Inside Ricoh's Research On Workflow Friction And...

Tech Talks Daily ·

2026/03/15

Why are employees still drowning in administrative work despite years of digital transformation, new software platforms, and constant promises that technology will make work easier? In this episode of Tech Talks Daily, I explore that question with Jason Spry from Ricoh Europe. What begins as a discussion about a new Ricoh research report quickly turns into a much broader conversation about how modern workplaces actually operate day to day. The findings are striking. Employees across Europe are

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26:21

From NASA Engineer To Drata CEO: Adam Markowitz On...

Tech Talks Daily ·

2026/03/15

How do you build trust in a business environment where security reviews, compliance demands, and vendor risk checks can slow everything down just when companies are trying to move faster? In this episode, I sit down with Adam Markowitz, CEO and co-founder of Drata, to talk about why trust has become one of the most important business conversations in tech. Adam brings a fascinating perspective to the table. Before building Drata, he worked on NASA's space shuttle program, and today he leads a

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26:22

Natterbox And The Future Of Voice AI In Customer...

Tech Talks Daily ·

2026/03/14

What happens when the most frustrating part of customer service, waiting on hold, repeating yourself, and fighting your way through endless phone menus, finally starts to disappear? In this episode, I sit down with Neil Hammerton, CEO and co-founder of Natterbox, to talk about how AI is reshaping customer experience in ways that feel practical rather than theatrical. We begin with a conversation about the gap between what customers have tolerated for years and what they expect now. Whether

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30:52

Pendo CEO Todd Olson On How AI Is Redefining The...

Tech Talks Daily ·

2026/03/13

How do you turn trillions of user interactions into meaningful decisions without drowning in data? In this episode of Tech Talks Daily, I sit down with Todd Olson, co-founder and CEO of Pendo, to talk about the future of product-led organizations and why AI is reshaping how software companies grow, build, and compete. Pendo tracks trillions of product usage events to help organizations understand how customers actually interact with their software. That level of data sounds powerful, but it also

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25:55

Genesys Agentic Virtual Agent Powered by LAMs for...

Tech Talks Daily ·

2026/03/12

Have you ever contacted customer support with a simple request, only to find yourself trapped in a loop of scripted chatbot responses that never actually solve the problem? It's an experience many of us know all too well. AI has made customer service more conversational over the last few years, yet there is still a gap between answering a question and actually resolving an issue. That gap is exactly where today's conversation begins. In this episode of Tech Talks Daily, I spoke with Mike Szilagyi,

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31:27

Inside o9 Solutions And The AI Systems Powering...

Tech Talks Daily ·

2026/03/11

How do global companies make confident decisions when supply chains are constantly disrupted by tariffs, geopolitical tension, shifting consumer demand, and unpredictable global events? In this episode of Tech Talks Daily, I sat down with Dr. Ashwin Rao, EVP of AI and R&D at o9 Solutions, to talk about how artificial intelligence is changing the way organizations plan, forecast, and respond to uncertainty. Ashwin brings a fascinating mix of experience to the conversation. After earning a

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37:52

How Gensler Is Designing Data Centers For A Faster AI...

Tech Talks Daily ·

2026/03/11

What does it take to design a data center for a world where the technology inside it may change several times before the building even opens? In this episode of Tech Talks Daily, I sit down with Jackson Metcalf, Principal at Gensler, to talk about how AI is forcing a complete rethink of data center design. Jackson has spent nearly two decades working on critical facilities, and in our conversation he explains how the shift from traditional cloud workloads to dense AI environments is changing

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28:42

How Xanadu Is Building Photonic Quantum Computers And...

Tech Talks Daily ·

2026/03/10

How close are we to the moment when quantum computing moves from scientific curiosity to real-world infrastructure? In today's episode of Tech Talks Daily, I speak with Christian Weedbrook, Founder and CEO of Xanadu, a company pushing the boundaries of what quantum computers might soon achieve. Xanadu has taken an unconventional route in the race to build practical quantum systems. Instead of relying on electronic approaches used by many others in the field, the company builds quantum computers

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26:47

Inside Wrike's Research On Shadow AI And The Future...

Tech Talks Daily ·

2026/03/10

How can companies invest heavily in AI and still struggle to see meaningful returns? In this episode of Tech Talks Daily, I sit down with Thomas Scott, CEO of Wrike, to unpack a growing tension many organizations are facing right now. Artificial intelligence adoption is accelerating rapidly across the workplace, yet the structures needed to support it are struggling to keep pace. Wrike's latest research into the "Age of Connected Intelligence" reveals that more than 80 percent of employees are

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24:50

How Phenom Is Using AI To Transform Hiring And Talent...

Tech Talks Daily ·

2026/03/09

How can organizations use AI to transform hiring while still protecting the human element at the heart of work? In this episode of Tech Talks Daily, I sit down with Mahe Bayireddi, co-founder and CEO of Phenom, to explore how artificial intelligence is reshaping the way companies attract, hire, and develop talent. Our conversation comes at an interesting moment for the company, following the announcement that Phenom has acquired Be Applied, an AI-driven cognitive assessment platform designed to

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28:17

How CISOs Can Earn Real Influence In The Boardroom...

Tech Talks Daily ·

2026/03/08

How does a CISO turn cybersecurity from a technical conversation into a business conversation that boards actually care about? In this episode of Tech Talks Daily, I sit down with Thom Langford, EMEA CTO at Rapid7 and a former CISO, to explore what he calls the second phase of cybersecurity leadership. For years, the industry worked hard to secure a seat at the boardroom table. In many organizations, that mission has largely succeeded. But as Thom explains, gaining access was only the first step

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27:08

How Shokz Is Leading The Rise Of Open-Ear Headphones

Tech Talks Daily ·

2026/03/08

What if the next big shift in personal audio is not about blocking the world out, but staying connected to it? In this episode of Tech Talks Daily, I sit down with Nicole from Shokz to talk about why open-ear headphones are suddenly everywhere, and why this category is moving from niche curiosity to everyday essential. For years, the audio market was obsessed with sealing users off from the outside world. Now the conversation is changing. More people want to hear their music, podcasts, and

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26:28

d-Matrix - Ultra-low Latency Batched Inference for...

Tech Talks Daily ·

2026/03/07

What happens when the real bottleneck in artificial intelligence is no longer training models, but actually running them at scale? In this episode of Tech Talks Daily, I sit down with Satyam Srivastava from d-Matrix to explore a shift that is quietly reshaping the entire AI infrastructure landscape. While much of the early AI race focused on training ever larger models, the next phase of AI adoption is increasingly defined by inference. That is the moment when trained models are deployed and used to

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21:38

How Scale Computing Is Powering The Next Wave Of Edge...

Tech Talks Daily ·

2026/03/07

How should businesses rethink infrastructure when applications, data, and users are increasingly spread across thousands of locations? In this episode of Tech Talks Daily, I sit down with Mark Cree, President and Chief Operating Officer at Scale Computing, to talk about why the future of enterprise infrastructure is moving closer to where data is actually created. This conversation was recorded following the 66th edition of The IT Press Tour, where some of the most interesting conversations in

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