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PODCAST

The Michelle Pascoe Hospitality Podcast

Michelle Pascoe

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

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All Episodes

20:12

FIRST IMPRESSIONS REALLY COUNT

The Michelle Pascoe Hospitality Podcast ·

2022/02/10

A fabulous first impression, a lasting memory, help or assistance in a crisis (or ouch!), or a moment that makes you say "WOW!". This is known as FLOW. Make the most of every guest, every visit, every experience.

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12:37

BACK TO BASICS: CHANGE

The Michelle Pascoe Hospitality Podcast ·

2022/02/02

If you don't get back to basics and begin building the team again a "toxic culture" will eventually infect every crevice of your business. Get the basics right and everything flows from there.

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12:33

Your Customers are looking to you for the MAGIC...

The Michelle Pascoe Hospitality Podcast ·

2022/01/20

With all that is happening at the moment your customers are looking to you not just for a product or service! Be the person and the business that gives them the experience, the transformation, the MAGIC!

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15:31

Forget the Silver Lining!! Here comes 2022

The Michelle Pascoe Hospitality Podcast ·

2022/01/12

The resilience of the Hospitality industry even though it feels like it is on its knees is certainly trying to keep its head above water has been outstanding. Leaders you are wonderful, teams you are doing an amazing job. Tips on thanking your customers, leadership styles and a free E-Book all in this episode for the year. Welcome to 2022.

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48:54

Be the Change - DV in the Workplace

The Michelle Pascoe Hospitality Podcast ·

2021/11/30

Arely Carrion brings her two passions together; Registered Club Industry and Domestic Violence in her new role with Insight Exchange. The industry connects with millions of members, guests and 62,000 employees in NSW and can become the change makers in helping those who need support.

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36:15

Hospitality Recruitment on an Island

The Michelle Pascoe Hospitality Podcast ·

2021/11/17

Claire Boscq-Scott the CEO of Jersey Hospitality Association shares with us her journey and her new role in rebuilding the industry on the island of Jersey post Pandemic and Brexit. She shares tips on recruitment local and globally.

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09:21

Why is Email so much better than Social Media?

The Michelle Pascoe Hospitality Podcast ·

2021/11/12

The great outage of October, 2021 reverberated around the globe as business revenue plunged because of the reliance on a third party connecting with their customers. Who has the power over your revenue?

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51:26

The Future of Event Sales Training - More than the...

The Michelle Pascoe Hospitality Podcast ·

2021/11/04

The amazing Bree Wailes founder of We Surge Events & Wedding Training and a whole lot more shares her insights of the industry over the past 20 years and the new direction. This is a must listen to those in the events industry who want to increase their sales revenue, have an engaged team and care about the customer journey.

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40:32

Think Strategically and Believe - The Growers Shoalhaven

The Michelle Pascoe Hospitality Podcast ·

2021/10/29

It's easy to make plans the difference is when you believe in them and see them all come true. The Growers Shoalhaven is the new place to be seen, to enjoy amazing local produce in beautiful surroundings. Andrew Gunn talks about his career and his role as COO in bringing this food concept alive on the south coast.

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22:46

Start where you are. Find out what you have. Map...

The Michelle Pascoe Hospitality Podcast ·

2021/10/21

Why should you measure what you do? More than ever, you are dealing with a diverse public and workforce. Creating unforgettable guest experiences is the benchmark today, getting that service out of your team on a regular basis is the goal. Mystery Shopping is an excellent research tool. Not every mystery shopper or survey is created equal, I should know I’ve been doing it for nearly 30 years.

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06:46

Don't disconnect just because your doors are now OPEN

The Michelle Pascoe Hospitality Podcast ·

2021/10/14

Before you go back to "business as usual", how inclusive will your offering be now to those customers who supported you when your doors were closed?

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01:04:51

What is Hospitality Culture after a Pandemic?

The Michelle Pascoe Hospitality Podcast ·

2021/10/07

Ken Burgin shares with us in this podcast his love of research and being curious in how to take the industry to the next level in service, automation, systems, recruitment, marketing, diversification and why “culture” is key to the success of a business, whether it’s a small café of 2 or a large hotel chain. Ken works with foodservice operators to assist them to be more popular & successful. He is a former cafe and restaurant owner in Sydney, and started the online management platform Profitable

en

01:13:51

Leader with a Heart - team unity, empowerment,...

The Michelle Pascoe Hospitality Podcast ·

2021/09/29

Tash Callewaert a Quest Hotel owner, shares her passion for leadership. Operating a business both sides of the border over the past 18 months has shown how being a heartfelt leader and truly living her values has created an amazing united team. This is a must listen for everyone.

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13:29

Heartfelt Connections - The doors are nearly open!!

The Michelle Pascoe Hospitality Podcast ·

2021/09/22

With a date just over the horizon NSW gets ready to go further than 5km. Are you ready and more importantly are your team? In this podcast I share tips and insights on creating memorable experiences for your guests and members while recognising your team for getting through to the other side.

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55:25

Food is about enrichment! Now is the time to enrich...

The Michelle Pascoe Hospitality Podcast ·

2021/09/15

John McFadden, State Manager of Goodropoils began his career in the kitchen at the age of 10. In this episode he shares his amazing career, those who have inspired him and his desire to help others who are seeking a career as a Chef.

en

58:25

Creating Positive Hospitality Experiences: From Ayers...

The Michelle Pascoe Hospitality Podcast ·

2021/09/08

Learn how to create positive experiences through every interaction with this year's recipient of the Clubs NSW Heart of the Community Award Paul Allan. Paul shares his journey in the industry from Ayers Rock Resort to Club Taree leading a small and mighty team.

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08:44

How would your customers describe their online...

The Michelle Pascoe Hospitality Podcast ·

2021/08/26

Online ads are in our feeds every day, promising us youthful skin, losing weight, puppy toys and everything in between! So I clicked and was amazed by the wonderful customer experience that Urban Brew delivered. Do you deliver an online experience that is memorable?

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46:58

BizShui The secret weapon to thrive in your home office

The Michelle Pascoe Hospitality Podcast ·

2021/05/05

Last year we all scrambled to set up a home office to connect with our team and clients, using a pile of books or a box of tissues to sit your laptop on, while you perched in front of a window providing your viewers a silhouette or up the nose camera angle. Let’s admit it none of us were prepared for the long haul and now many of us have chosen “working from home” as the new norm. Our environment affects our state, and our state affects our behaviour, simple right! Claire is the Number 1

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38:55

Do You Ever Feel You’re Telling Yourself The Same Story?

The Michelle Pascoe Hospitality Podcast ·

2021/04/07

MANY people find themselves running around the same old stories that they can’t do something because of old excuses and fears. Are you a “people pleaser”? Do you feel guilty when you say “No” or annoyed with yourself when you say “Yes”? Julie Scott lives in Palm Springs, CA and is truthfully living the confident life she always dreamed of. She thrives on helping women prioritise their needs and gain confidence so they can stop worrying about “being enough” and start living life. It FEELS GOOD

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08:47

Merry Christmas - Don't give your customers a reason...

The Michelle Pascoe Hospitality Podcast ·

2020/12/08

Let’s end this year with 3 key points to make both the internal and external customer experience journey magical for you and your customers. Communication, links and options. Merry Christmas to you all. Thank you for being loyal to this podcast Customer Retention Revolution. I will be back on Wednesday 6th January with a new line up of guest speakers and topics for 2021.

en

306 results

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