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PODCAST

Banking Transformed with Jim Marous

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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All Episodes

39:54

How the CBA Is Navigating Washington's Shifting...

Banking Transformed with Jim Marous ·

2025/05/06

With significant shifts in Washington's political dynamics and new regulatory challenges emerging across the banking sector, our discussion today will explore how the CBA is evolving to address these changes while balancing the needs of financial institutions and consumers alike.As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, Lindsey Johnson, President and CEO of the Consumer Bankers Association, provides valuable insights into how

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40:24

Banking Under Siege: Building Resilience Against...

Banking Transformed with Jim Marous ·

2025/05/01

Since 2020, financial institutions have faced a perfect storm – rising funding costs, increased delinquencies, and now, a dramatic surge in sophisticated fraud attacks.We're joined on the Banking Transformed podcast by two experts from TransUnion who are at the forefront of understanding and combating these threats: Joshua Turnbull, VP of Card and Banking Strategy, and Craig LaChapelle, VP of Market Development. They'll share insights on why fraud losses are becoming more painful in today's

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41:49

How Ally Bank is Using AI to Reshape Financial Services

Banking Transformed with Jim Marous ·

2025/04/29

In an industry where customer trust is paramount, financial institutions like Ally are navigating the delicate balance between rapid innovation and robust security. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, we'll explore how Ally has leveraged generative AI to streamline operations, foster innovation, and enhance customer experiences while maintaining the trust fundamental to banking relationships.I'm thrilled to be joined by

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39:30

Unlocking Growth Mode Series #1 Unlocking Banking's...

Banking Transformed with Jim Marous ·

2025/04/23

The banking industry faces unprecedented pressure to shift from reactive service models to proactive engagement strategies. However, many institutions are still hindered by fragmented customer data, disconnected channels, and limited AI capabilities. Banking's future belongs to institutions that can harness unified data, artificial intelligence, and seamless experiences to predict and fulfill customer needs before they're articulated.I’m joined on the Banking Transformed podcast by Tim Rutten,

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35:10

How Jenius Bank is Revolutionizing Banking with...

Banking Transformed with Jim Marous ·

2025/04/22

In less than two years, Jenius Bank has surpassed $2 billion in deposits and loans, and recently launched a next-generation mobile and online banking platform that promises to transform how customers understand and manage their finances. The focus has been on leveraging technology to deliver personalized insights, eliminating fees, and helping customers live what they call "richer lives." I’m excited to welcome back John Rosenfeld, President of Jenius Bank, the digital banking division of SMBC

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51:57

From Data Overload to Strategic Insights

Banking Transformed with Jim Marous ·

2025/04/17

Despite having accumulated vast amounts of customer data for decades, many financial institutions struggle to effectively harness this information for strategic advantage. Legacy systems, organizational silos, and competing priorities often leave valuable data isolated and underutilized.Meanwhile, the rapid advancement of artificial intelligence and machine learning technologies has created both immense opportunities and significant challenges for banks trying to keep pace. I'm joined on the

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52:52

How Top Banks Are Turning Customer Experience into...

Banking Transformed with Jim Marous ·

2025/04/15

In a world saturated with digital noise, where customer loyalty is increasingly rare, how can traditional banks not just survive, but thrive? I’m joined on the Banking Transformed podcast by Kartik Ramakrishnan, CEO of Financial Services at Capgemini, to discuss the eye-opening findings from their just-released 2025 World Retail Banking Report. This report reveals some concerning trends, including the a vast majority of customers are indifferent or outright dissatisfied with their current banking

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45:53

Stop Marketing Like It’s 1999

Banking Transformed with Jim Marous ·

2025/04/08

In an evolving banking ecosystem, CMOs must approach AI as a transformative force while avoiding the pitfalls of short-term thinking. To drive differentiation, forward-thinking marketing leaders must leverage first-party data foundations, AI tools, and human creativity and stop marketing like it’s in 1999.On today’s episode of Banking Transformed, my friend Eric Fulwiler, who is the co-founder and CEO of the marketing consultancy Rival, joins me to discuss how true marketing innovation will come

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47:28

Beyond the Hype: AI Applications Transforming Banking

Banking Transformed with Jim Marous ·

2025/04/03

According to Avanade's latest AI Value Report, 59% of these institutions have already embarked on AI transformation journeys, with a third claiming completion. Yet beneath this enthusiasm lies a complex reality: many banks expect quick returns while still building fundamental capabilities in data management, security, and infrastructure.Joining me on the Banking Transformed podcast are Jeromey Farmer, Head of Data & AI for North America at Avanade, and Daragh Morrissey, Director of Artificial

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46:30

ProSight Doubles Down on Helping the Banking Industry...

Banking Transformed with Jim Marous ·

2025/04/01

As financial institutions navigate rapid technological change, evolving customer expectations, and increasingly complex regulatory environments, industry associations like ProSight play a crucial role in providing guidance, resources, and community. My guest on the Banking Transformed podcast is Debbie Bianucci, who led BAI for nearly 30 years before becoming President and CEO of ProSight. She, shares insights on the complementary strengths each organization brought to the merger and how their

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49:29

Revolutionizing Small Business Banking in 2025

Banking Transformed with Jim Marous ·

2025/03/25

Small businesses are facing unprecedented challenges alongside remarkable opportunities as they respond to the digitalization of engagement, an uncertain geopolitical landscape and increasing consumer expectations. More than ever they want their financial institution to be a partner in their journey.In this episode of Banking Transformed, we sit down with Manny Tocco, Chief Operating Officer of Business Banking at Citizens Bank. Manny shares his insights on the major trends impacting small

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53:16

How Experience-Driven Design Is Revolutionizing...

Banking Transformed with Jim Marous ·

2025/03/19

As financial institutions navigate the challenges of digital transformation while maintaining relevant physical spaces, organizations must focus on reimagining how to connect with customers in an increasingly digital world. This must include a shift from transaction-focused branch designs to experience-centered environments that prioritize consultative interactions.I’m joined on the Banking Transformed podcast by EJ Kritz, Chief Experience Officer at DBSI. EJ shares his expertise on the evolution

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49:28

Building Engagement at Speed and Scale

Banking Transformed with Jim Marous ·

2025/03/04

Financial institutions face unprecedented challenges in product innovation and customer communication. From managing complex compliance requirements to optimizing offer management across multiple channels, banks struggle with outdated systems that hinder their ability to compete effectively.Today, we're joined on the Banking Transformed podcast by Rab Govil, CEO and founder of Naehas, whose platform transforms how banks create, manage, and execute financial products and offers. Rab shares

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57:50

Unlocking Patterns of Success in Digital Transformation

Banking Transformed with Jim Marous ·

2025/02/25

In today’s rapidly evolving world of fintech and digital transformation, success is often painted as a glamorous journey of resilience and grit. But the reality is far more complex—and far less forgiving.In this episode of Banking Transformed, we sit down with renowned fintech leader and author Leda Glyptis to explore the hard truths behind building what lasts. Drawing from her new book, Beyond Resilience: Patterns of Success in Fintech and Digital Transformation, Leda reveals that survival in

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44:40

2025 Banking Forecast: Why Technology Alone Won't...

Banking Transformed with Jim Marous ·

2025/02/19

The 2025 Retail Banking Trends and Priorities Report reveals an industry in transition. While 51% of institutions are actively implementing digital transformation efforts, 22% struggle with implementation or have halted their efforts. Key priorities focus on improving digital experiences (52%) and enhancing data capabilities (33%), while AI adoption is slowly expanding beyond security into customer service and process automation. Most interestingly, despite the continued focus on improving digital

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52:11

Breaking Down Barriers to Deploy GenAI Solutions Faster

Banking Transformed with Jim Marous ·

2025/02/12

While banks have successfully implemented GenAI for internal processes and back-office operations, they struggle to achieve meaningful ROI on customer-facing solutions like agent assist and Conversational IVR due to regulatory compliance requirements, data privacy concerns, and model explainability needs. This results in significant hurdles when deploying customer-facing applications.In this episode of Banking Transformed, we're joined by Manish Gupta, CEO of Corridor Platforms, and Toby Brown,

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45:08

Transforming Banking Data into Customer Value

Banking Transformed with Jim Marous ·

2025/02/11

Several key data trends are transforming the competitive landscape of banking. First, the emergence of Agentic AI is prompting institutions to reconsider how they organize and use customer data. Second, vendor consolidation is compelling banks to take greater control of their data strategies. Third, the growing sophistication of AI models requires higher-quality data to provide personalized experiences while addressing bias risks. In this episode of Banking Transformed, Don Permezel, VP of Data &

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51:28

Alternative to Core Replacement That Redefines...

Banking Transformed with Jim Marous ·

2025/02/05

Legacy core systems, often decades old, restrict innovation and limit the ability to offer personalized digital products. Traditional "rip and replace" approaches to modernization are risky, expensive, and time-consuming. Organizations need a solution enabling speed and scale innovation while preserving existing infrastructure investments.On this episode of the Banking Transformed podcast, Ahon Sarkar, SVP and general manager of Helix at Q2 discusses a revolutionary approach to core banking

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38:51

Maximizing Value from Technology Investments

Banking Transformed with Jim Marous ·

2025/02/04

Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency. In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossroads, examining strategies for optimizing tech spending, modernizing

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49:40

Unlocking Value Through Data-Enabled Core Systems

Banking Transformed with Jim Marous ·

2025/01/28

Financial institutions of all sizes face mounting pressure to compete with tech giants, global banks and nimble fintechs while meeting rising customer expectations for personalized experiences. The key to success lies not in matching their scale, but in leveraging data more effectively through modern core banking systems.Jeffrey Kendall, Chairman and CEO of Nymbus, is joining me today on the Banking Transformed podcast. We will discuss how data-enabled core banking is transforming financial

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