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PODCAST

Funeral Service Insider: The Podcast

Kates-Boylston Publications has been covering death care for more than a century. Funeral Service Insider brings that institutional knowledge to bear on current events with the aim of helping funeral service professionals better understand the present and plan for the future.

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All Episodes

31:36

Year in Review with Death-Care Reporter Stan Goldstein

Funeral Service Insider: The Podcast ·

2024/01/01

Stan Goldstein, who writes for both American Funeral Director magazine and American Cemetery and Cremation magazine joins us for our inaugural Year In Review episode. Click here for full show notes.

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44:20

Funeral Planning Software with Effie Anolik

Funeral Service Insider: The Podcast ·

2023/12/18

Effie Anolik, co-founder and CEO of Afterword, talks about her decision to build a funeral home management platform that helps families arrange funerals online and shares her personal experience of arranging her father’s funeral in 2018. Click here for the full show notes.

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30:04

Funeral Director of the Year: A Conversation with...

Funeral Service Insider: The Podcast ·

2023/12/04

An in-depth interview with the American Funeral Director magazine Funeral Director if the Year. Click here for detailed show notes.

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40:49

Valuing Diversity, Equity and Inclusion in Funeral...

Funeral Service Insider: The Podcast ·

2023/11/20

In this episode, we speak with Tori Dixon about how to embrace diversity, equity and inclusion while also strengthening your business in the long term. Click here for complete show notes.

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29:55

Saving Michigan Preneed: A Conversation with Jon O’Hara

Funeral Service Insider: The Podcast ·

2023/11/06

Jon O’Hara, CEO of the Great Lakes Family of Companies in Michigan, which supports funeral homes on their preplanning and marketing, talked about how he worked to change the law in Michigan to allow preneed insurance carriers to continue operating in the state. He said that it was important to have a local voice working on the issue, and that the relationships that lobbyists have with legislators are key to getting things done. O'Hara also said that it's important to band together with others who

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36:33

Solving the Mystery of Unclaimed Remains with Jo...

Funeral Service Insider: The Podcast ·

2023/10/23

In this episode, journalist Jo Ciavaglia talks about the incredible journey she embarked upon with her colleagues to create an unclaimed remains program. From the initial curiosity sparked by stories of homeless individuals passing away, to the development of a comprehensive database and the impact it has had on families and communities, Ciavaglia’s work has been instrumental in bringing attention to a seldom-discussed aspect of the funeral industry. Click here for the show notes.

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33:49

Hospice and Funeral Home Relationships: A Deep Dive...

Funeral Service Insider: The Podcast ·

2023/10/09

Greg Grabowski, hospice professional and co-author of "Engaging the Heart of Hospice,” a book about the relationship between hospice and funeral directors. Written in collaboration with funeral director Lacey Robinson, the book discusses the disconnets and taboos and how to break them. The book is available here. Click here for the show notes.

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38:17

Creating a Unified Personal and Business Brand with...

Funeral Service Insider: The Podcast ·

2023/09/25

In this episode we had the pleasure of speaking with Dr. Camelia L. Clarke, who shed light on the evolving landscape of social media and its impact on personal and business branding. She emphasized that it is crucial to define your personal brand, because otherwise someone else will define it for you. This rings especially true in the funeral industry, where personal and business branding merge easily. Online reviews often mention individual funeral homes and the people they interacted with. Visit

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37:04

The Silent Struggle: Battling Burnout with Mike Dixon

Funeral Service Insider: The Podcast ·

2023/09/11

In this episode of Funeral Service Insider, host Tony Russo welcomes Mike Dixon, a veteran funeral director and founder and executive director of Funeral Professionals Peer Support. Dixon is dedicated to addressing the mental health needs of professionals in the funeral service industry. Click here for the show notes.

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32:54

The Power of Earned Media: Danielle Burmeister on...

Funeral Service Insider: The Podcast ·

2023/08/28

Danielle Burmeister, vice president of marketing for Homesteaders Life Company discusses the best ways to get and leverage earned media. Click here for more info and the transcript.

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35:11

Doak Morasco on Navigating Climate Change in Cemetery...

Funeral Service Insider: The Podcast ·

2023/08/14

In this episode of Funeral Service Insider, Doak Marasco discusses the effect climate change has on cemetery landscapes. See full show notes here.

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39:30

Taelor Johnson on Implementing Green Funerals

Funeral Service Insider: The Podcast ·

2023/07/31

On this episode of Funeral Service Insider, Taelor Johnson of Interra Green Burial by Mueller Memorial talks about that firm’s unique approach to offering green options to their families. Johnson grew up in the funeral business and has seen how it has changed in the last 20 years. Listen to the show for discount a promo code to the Kates-Boylston Funeral Service Business Plan Conference October 24-25 in Virginia Beach.

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39:42

Barbara Kemmis on NIMBYs and Cremation

Funeral Service Insider: The Podcast ·

2023/07/17

Barbara Kemmis, executive director of the Cremation Association of North America, joins host Tony Russo to discuss ways to navigate local opposition when opening a crematory. The Not-In-My-Back-Yard movement is often driven as much by ignorance and surprise as anything else. Working to assuage NIMBYs before they get all het up is easier than trying to calm them down once they get going. Kemmis shares some absolutely dumbfounding assertions she’s heard from the anti-crematory crowd at public hearings

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30:29

Derek Maher on Maximizing Space and Memorialization

Funeral Service Insider: The Podcast ·

2023/07/03

On this episode of Funeral Service Insider, host Tony Russo interviews Derek Maher - a fourth-generation funeral director, who grew up with death being a normal topic of conversation at the dinner table. Maher emphasizes the importance of having conversations about funeral arrangements well in advance, citing the lack of guidance often resulting in families not knowing what to do. The discussion touches on multiple aspects of memorialization, the role of the Catholic Church in promoting

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26:15

Tony Kumming on Acquisitions and Partnerships

Funeral Service Insider: The Podcast ·

2023/06/19

Tony Kumming, the new president of Pinnacle Funeral Service, joins Tony Russo to talk about his vision for growing the company and the shifting concerns surrounding the succession or sale of a funeral home. Kumming has been in the finance end of funeral service for 16 years. He started in 2007 with Keystone which was soon purchased by Service Corporation International, an acquisition resulting in the Foundation Partners spinoff. Kumming was folded into Foundation Partners and, in 2012 went to

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30:00

Samuel Perry on Greening Funeral Service

Funeral Service Insider: The Podcast ·

2023/06/05

Samuel Perry, assistant lecturer of mortuary science at Southern Illinois University Carbondale, teaches green funeral practices to future funeral directors. Perry came to funeral service having started as a groundskeeper for his local funeral home in high school. It wasn’t until he started working as a funeral director, though, that he realized he wouldn’t be able to implement his plans for moving the funeral industry to greener practices. Earlier this year he decided to begin teaching green

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36:09

Jennifer Wright-Berryman on LGBTQ+ Issues for Funeral...

Funeral Service Insider: The Podcast ·

2023/05/22

Jennifer Wright-Berryman, associate professor of social work at the University of Cincinnati, was looking into death care in stigmatized circumstances when she turned her attention to how funeral homes interact with LBGTQ+ people. She found the industry lacking in her initial research into whether funeral home websites were LGBTQ+ friendly. FSI reported on her work in October 2022. Links: Jennifer Wright-Berryman's Website Kates-Boylston Revenue Generation course free registration page

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36:17

"Dr. T." Tanya Scotece on Mortuary School

Funeral Service Insider: The Podcast ·

2023/05/08

Tanya Scotece, program coordinator for the Funeral Service Education Program at Miami Dade College, discusses teaching adults and trends in mortuary education. While there are lots of things she thinks mortuary schools do well, she also recognizes there can be gaps. Scotece speaks at length about how she has made changes in her own program and how she hopes to see those changes spread to other jurisdictions. Particularly, there’s a need to make the internship process more like an apprenticeship

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02:40

Welcome to Funeral Service Insider

Funeral Service Insider: The Podcast ·

2023/04/24

Death care is changing now more than it has in 100 years. Each episode features conversations with funeral directors, cemeterians and other death-care professionals working to navigate this traditional vocation as it transforms to continue meeting each family's needs. Funeral Service Insider: The Podcast is a Kates-Boylston production. Visit Kates-Boylston.com for industry news, events and educational webinars. Subscribe on these services or wherever you listen to podcasts. Apple Podcasts

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179 results

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