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PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

00:47:12

UVP 154 Age Of Pet Insurance

The Uncharted Veterinary Podcast ·

2021/12/08

This week’s episode is brought to you, ad free, by our sponsor - Pets Best Pet Health Insurance. This week on the podcast, Dr. Roark and Stephanie have the pleasure of spending some time with their friend, Dr. Peter Weinstein. Our conversation takes a winding path through some timely and relevant topics in veterinary medicine - There is a lot of chatter about money right now in veterinary medicine, in a variety of contexts. We wanted to talk today about where we are when it comes to pet owners

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01:04:14

UVP 153 It’s Not the End of the World

The Uncharted Veterinary Podcast ·

2021/12/01

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. We received an email from Dr. It’s Not the End of the World. They are struggling with a CSR on the team who seems to catastrophize everything. Every client they speak with seems to be upset about something and yet when the team jumps in to help, the clients seem to simply be in need of help with something. Dr. It’s Not The End of the World wants to know - Isn’t helping clients why we are here? And how do we help this

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01:00:21

UVP 152 We Aren’t Broken (The Stories We Tell...

The Uncharted Veterinary Podcast ·

2021/11/24

This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. We received a note from a veterinary technician who is feeling very frustrated with the language that our industry is using to describe ourselves and communicate the pain and frustration we are all experiencing, outwardly to the rest of the world. This technician feels like they see conversations happening where we vetmed people say “This is a field meant for broken people” and they disagree. Andy and I are in their

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01:00:50

UVP 151 Doctor Sensitive Can’t Take Criticism

The Uncharted Veterinary Podcast ·

2021/11/17

This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. A practice owner wrote in, feeling very frustrated by an associate doctor on their team who is struggling significantly with self confidence and their belief in themselves as a good doctor. It seems like any time someone on the team asks questions about a patient’s care or double checks a drug dose or asks to look at x-rays and discuss what the doctor is seeing, Dr. Sensitive takes those as personal affronts and

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00:51:50

UVP 150 HOF When Bad Reviews Come On Sunday

The Uncharted Veterinary Podcast ·

2021/11/10

"This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagreeing on what to do when a scathing review comes in on the weekend. This is a really fun episode, not just because the advice is candid and the discussion real, but because you get to see how Andy and Stephanie really work in their own team, and how they collaborate to get to the best outcome. Check it out!"

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00:49:23

UVP 149 Common Sense Problem Solving Isn’t Very Common

The Uncharted Veterinary Podcast ·

2021/11/03

This week on the podcast, Dr. Roark and Stephanie tackle a series of questions posed by a Practice Manager. The manager is wondering how to get the team to take accountability and problem solve BEFORE they panic. Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ LAST CHANCE TO REGISTER - This Sunday, Stephanie is leading a workshop on Communication - Communication Foundations - A Little Less (Ineffective) Conversation, A Lot More Action! You can find

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00:54:12

UVP 148 HOF Where Do You Find New Hires?!

The Uncharted Veterinary Podcast ·

2021/10/27

HOF Episode 113 This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “We are short staffed and getting shorter by the minute. Where do you find good people? We need to hire at least 1 person in every role. Our morale is at an all time low and people are burnt out. We need to save the ship before it goes down.” AND “Alrighty!! I’m in a pickle! I canNOT seem to get Veterinary Technician applicants. I have posted on Indeed,

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00:59:11

UVP 147 The Team is Acting Badly

The Uncharted Veterinary Podcast ·

2021/10/20

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they bought a practice a few years ago that came with a handful of toxic team members. Those people have self ejected or been weeded out and the team has been working in synergy for some time. However the last few months, the griping and the passive aggressive comments have snuck in. People are eye rolling at each other and biting each other's heads

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00:48:36

UVP 146 Moving On Up (From Small GP to Big Hybrid...

The Uncharted Veterinary Podcast ·

2021/10/13

This week on the podcast, Dr. Roark and Stephanie discuss a question that a colleague recently asked to get advice from their fellow leaders. Moving Up Manager asked for advice in making the transition from managing a small mom-and-pop GP practice that has long term clientele and lower prices to managing a brand new high-end, boutique ER/Specialty practice. They were looking for advice on how to handle the different types of client service issues that may be unique to each type of practice as well

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00:59:28

UVP 145 Letting Go of the “I Am Giving My Notice” Guilt

The Uncharted Veterinary Podcast ·

2021/10/06

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their guilt over giving their notice at their new practice. Dr. Fed Up was hired as a new grad and promised support and mentorship. Fast forward to the present where they are often working alone with no other DVM present in the building and tackling a full surgical caseload that they don’t feel confident tackling. Dr. Fed Up wants to quit and move on to

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01:00:08

UVP 144 The Vet Who Won’t Go Home

The Uncharted Veterinary Podcast ·

2021/09/29

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where they are managing an awesome veterinarian - they are providing solid, high quality care, the clients and team adore them and everything is pretty great. Except that this veterinarian seems to be at the clinic CONSTANTLY. They are working 3-4 hours after their shift has ended each day. They are not only making themselves available to their team, they

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00:49:03

UVP 143 There is ALWAYS an Excuse (How to Teach...

The Uncharted Veterinary Podcast ·

2021/09/22

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a practice owner who is frustrated with a member of their team who always seems to have an excuse for their mistakes or breaking protocols. They asked Andy and Stephanie: “How do I help them self-reflect a little better and to take ownership of things rather than blame it on something or someone else?” Get ready for some serious discussion on how clear is kind. We will also cover the

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01:04:25

UVP 142 Leveraging Relief Vets

The Uncharted Veterinary Podcast ·

2021/09/15

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We got an email from a relief vet who was wondering how they can better support the practices they work at. They want to know how to prepare ahead of time and both ask the right questions of the practices they are working with and get the needed information from the practice to make sure that it is a good fit for them/their style! They want “practices to be relieved when I come, not feel relief when I leave”

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00:52:43

UVP 141 Related to the Boss

The Uncharted Veterinary Podcast ·

2021/09/08

This week on the podcast, Dr. Roark and Stephanie tackle a topic that we recently had the chance to talk through with someone at a workshop we hosted. An associate vet is in the process of buying in to their practice. They are super thrilled. But they feel like there might be an elephant in the room. The elephant is going to be named “Sam” and we find out that Sam is related to the office manager at the practice. Sam isn’t doing their job well - lots of mistakes and lack of ownership. They also

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00:59:12

UVP 140 There is a Monster in the Clinic

The Uncharted Veterinary Podcast ·

2021/09/01

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a new grad associate who has a problem. They love their clinic. They like the owner, the manager, the clients are fantastic and they really enjoy working with their team. Except there is a secret lurking in the shadows. This clinic has a tenured associate who sometimes turns from the very nice Dr. Jekyll into a loud, swearing, angry Dr. Negative Nancy Hyde. Our new grad has tried a lot

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00:52:26

UVP 139 When They Know We Won’t Fire Them

The Uncharted Veterinary Podcast ·

2021/08/25

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. Someone reached out and asked a very simple and yet very complicated question. What do we do when they know we won’t fire them? When we are short handed, desperately in need of bodies, they act atrociously and break all the rules because they don’t fear any consequences. What do we do? Let’s get into this... Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Sept 1, 2021 from 2-4pm Eastern

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01:01:46

UVP 138 GP vs ER - When Did We All Become Enemies?

The Uncharted Veterinary Podcast ·

2021/08/18

UVP 138 GP vs ER - When Did We All Become Enemies? by Uncharted Veterinary Community

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01:00:43

UVP 137: Sick of the Sick Days

The Uncharted Veterinary Podcast ·

2021/08/11

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A practice manager wrote in and posed some great questions about sick days. They have a team member who is repeatedly calling out for very valid personal reasons. But this is nothing new for this person and the team is getting sick of it. (Not to mention the manager is sick of the headache that comes with finding coverage at the last minute.) Sick of the Sick Days asks Andy and Stephanie - How do you approach the

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00:52:37

UVP 136 R-E-S-P-E-C-T… Part Time Need It Too!

The Uncharted Veterinary Podcast ·

2021/08/04

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A part time associate DVM has reached out to us and asked how they can go about gaining respect from the team when they aren’t there all the time. This particular associate is struggling with someone on the team who is a bit of a Queen Bee, however, Andy and Stephanie want to weigh in on the bigger picture questions about how do we build relationships, trust and connection with the team. But if you need some Queen Bee

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01:00:56

UVP 135 Team Building Is Fun… Do You Mean I Have to...

The Uncharted Veterinary Podcast ·

2021/07/28

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A fellow practice manager reached out to Stephanie asking about an upcoming team retreat they are planning. The team is going to get together offsite and they are closing the clinic down to work on team building and have a little fun. But some of the team has stated they don’t want to come if they aren’t going to get paid. Dr. Roark and Stephanie weigh in on how to get yourself in the right headspace to tackle this

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326 results

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