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PODCAST

Brave UX with Brendan Jarvis 🇺🇦

The Space InBetween

Welcome to the Brave UX with Brendan Jarvis podcast, your go-to destination for exploring the intersection of UX research, design, and product. Do you share a passion for developing and launching products that deliver superior and ethical experiences? If so, join your host, Brendan Jarvis, as he talks to industry and thought leaders in UX, product management, and product design. Get inspired and informed, and challenge yourself to become a better leader and think outside the canvas, both in what you

arts design

All Episodes

01:13:27

Andrew Tokeley - Creating the Conditions for Great...

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/05/17

Andrew Tokeley (Tokes) shares the importance of a clear strategy, a collaborative culture and outstanding leadership in enabling product success, including: How do you build great relationships with others, without doing everything they ask for? Although strategy is hard to define, what does a good one look like in practice? Why is Product Management the art of managing disappointment? ====== Who is Tokes? Tokes is one of New Zealand’s most respected independent product leadership coaches,

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01:28:59

Robbie Allan - Influencing Without Authority in...

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/05/10

Robbie Allan gives a frank account of what it takes to succeed, as a product manager, at some of the world’s best product companies, including: Why did Robbie create virtual unicorns at Zynga and what impact did they have? How does a product manager achieve great outcomes without direct control? Why should you care about jobs users are doing that are not central to your product? ====== Who is Robbie Allan? Robbie was, until recently, a Group Product Manager at Intercom, the world’s

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01:05:11

Louis Rosenfeld - Breaking Out of Silos and Moment...

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/05/03

Lou Rosenfeld, UX’s master publisher, curator and convener, and founding mind of the discipline of information architecture, reflects on 30 years in the field, including: ⭐️ Why has Lou made it his life’s mission to bring people together? ⭐️ What advice does Lou have for prospective authors, before they start writing? ⭐️ What is a moment prison and how do you get out of one? ====== Who is Louis Rosenfeld? Lou is the Founder and Publisher of Rosenfeld Media, a company responsible for

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01:14:57

Benjamin Humphrey - Leaving Atlassian to Start Dovetail

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/04/27

Benjamin Humphrey shares the highs, lows and in-betweens of leaving Atlassian to start Dovetail. A frank account of product entrepreneurship. Why did Dovetail choose to shift bootstrapping to VC funding? What is Benjamin not willing to compromise on as Dovetail grows? How does Benjamin manage self-doubt and other people‘s expectations? ====== Who is Benjamin Humphrey? Benjamin is the co-founder and CEO of Dovetail, the elegant, fast-growing and cloud-based research repository,

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01:20:30

Kate Towsey - Scaling Research Ops: Lessons Learned

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/04/20

Kate Towsey shares some of the experiences that have shaped her career and goes deep into the research ops journey she’s been leading at Atlassian. Why did Kate leave contracting in London for a gig at Atlassian's Sydney office? How did an early mistake help Kate to find the key to scaling Research Ops? What is Kate’s Candy Floss vs. Carrots theory of research? ====== Who is Kate Towsey? Kate is the Research Ops Manager at Atlasssian, and the founder of the 8000+ strong ResearchOps

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01:02:36

Stephanie Marsh, PhD - Research Ops for Global Teams

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/04/13

Dr. Stephanie Marsh unpacks a range of important UX research and research ops topics, as well as her experience of being bullied in the work place (that’s brave). Why did Stephanie move from UX Research into Research Ops? How do you decide what to focus on when starting with Research Ops? What are some behaviours to watch out for at work that might be bullying? ====== Who is Stephanie Marsh? Stephanie is the UX Research Operations Manager at Springer Nature Group - the 175 year old

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01:15:03

Marty Cagan - Empowering Your Product Teams

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/04/06

Marty Cagan, the legendary product management coach, thinker and author, shares his story and his thoughts on what it takes to build great products, including: What does Marty ask CEOs when they call him with a product management problem? What’s the difference between a team that’s empowered and one that isn’t? How do you know if someone is an asshole or if they just think differently? ====== Who is Marty Cagan? Marty is one of the - if not the - most influential people in product

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01:07:43

Kanhika Nikam - Is Bias in UX Research Always Bad?

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/03/29

Kanhika Nikam speaks about the challenge researchers face when trying to be without bias while also being human, plus much more! What was it like being mentored by David Kelly, founder of IDEO? How can you identify your bias when working on a project? What are foundational values and what are heightened values? ====== Who is Kanhika Nikam? Kanhika is the Experience Design and Research Lead at Springload, one of New Zealand’s largest digital experience agencies. She holds a Bachelor of

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01:17:25

Steve Krug - Why Our Work in UX Will Never Be Done

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/03/22

Steve Krug reflects on 30+ years of contribution to the field of UX, including two best-selling books, in this wide-ranging conversation. How did Steve’s present the findings of his first UX research report? What is the greatest usability challenge we face as a society? What has Steve realised about procrastination? Who is Steve Krug? Steve is a former usability consultant and author of the world-famous UX book, “Don’t Make Me Think: A Common Sense Approach to Web (and Mobile) Usability”,

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54:49

Marisa Sires - Creating a Customer-Centred Product...

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/03/08

This is a special archived episode of Brave UX. Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including… ⭐️ How does Marisa enable her team to make great products? ⭐️ What is the greatest risk to the success of a product? ⭐️ How can women in tech better navigate the landscape to succeed? ====== Who is Marisa Sires? Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was

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01:04:57

Laura Klein - Maximising the Value of Lean UX

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/03/01

Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including… ⭐️ Why do organisations resist UX research? ⭐️ What needs to be in place to maximise the value of UX? ⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking? ⭐️ Do teams have to be happy to be effective in making great products? ⭐️ What do user researchers need to understand about product managers? Who is Laura Klein? Laura is the Principal of

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52:41

Paul Stonick - The Pragmatic Punk’s Guide to Leading...

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/02/22

Paul Stonick shares with us some of the lessons he’s learned in over 20+ years leading design teams at large companies, including… What is Paul’s advice to new or aspiring design leaders? How important is the language we use in enabling positive change? What are the essential ingredients for radical innovation in a corporate environment? Who is Paul Stonick? Paul is a seasoned user-centred design leader and a self-described creative maverick. He has held senior design leadership positions at

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01:08:33

Ryan Rumsey - Taking Your Design Career to the Next...

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/02/15

If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including: ⭐️ What is the crucial question do all designers need an answer for? ⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently? ⭐️ Why do designers feel uncomfortable about money? ⭐️ What should you do if you feel

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01:17:47

Steve Portigal - The Future of User Research

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/02/08

Why should researchers stop focusing on problems and start focusing on people? What is important for user researchers to know about bias (their bias)? And why does Steve have a museum of foreign groceries in his home? In this episode we take a deep-dive with Steve Portigal into how he thinks about research, the struggles he sees internal research teams going through, and how he’s adapting to changes in the industry. Steve is one of the most experienced, effective and well known user researchers on

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01:13:07

Jon Bell - The Importance of Practice, Passion, and...

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/01/18

What’s better, the Internet that was or the Internet that is? How can adopting a ‘designers mindset’ break the extremes of denial and despair? How do you introduce news that disagrees with the status quo, without getting fired? John Bell gives his perspectives on some tough topics and more. If you are interested in addressing disinformation and abuse on social media, there’s also something special in here for you. Jon is a product designer who has worked for some of the most well-known tech

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01:03:12

Corinna Stukan - Using Metrics to Make Better Product...

Brave UX with Brendan Jarvis 🇺🇦 ·

2021/01/11

What’s the secret to growing an amazing PM practice in just 5 years? How do you find your product’s North Star? How can analytics help you to identify behaviour to explore with UX research? Corinna Stukan, type-A super German, shares with us her answers on to above questions and much more. If you’re an aspiring product manager or a UX researcher who wants to understand product managers better, this is for you! Corinna is the VP of Product at Roam Digital, one of New Zealand’s largest and most

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01:04:48

Luke Hay - Making the Most of Analytics in UX Research

Brave UX with Brendan Jarvis 🇺🇦 ·

2020/12/13

What research problems can analytics help you to solve? How can you avoid biasing quantitative data? And, is there any reason to return to moderated in-person testing when COVID-19 is over? Luke Hay shares with us his perspectives on those questions. Luke is the User Research Director at Fresh Egg, in Brighton (UK). He also consults privately. As someone with a keen appreciation for analytics in UX research, Luke provides highly regarded training on the subject. He’s even written a book about it,

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01:08:41

Phil Gordon - Leading UX Research Teams in the Trenches

Brave UX with Brendan Jarvis 🇺🇦 ·

2020/12/04

What is the essential ingredient for effective research? How can you approach difficult conversations with team members? What is the difference between having empathy and sympathy for users? Phil Gordon shares his thoughts on those questions and more, in an episode that’s a must watch if you’re managing (or about to manage) other UX researchers. Phil is a Product Insights Manager at Spotify in New York, where he is responsible for a team of researchers and data scientists. He has over 13 years

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01:09:52

Donna Spencer - Presenting Design Work Successfully

Brave UX with Brendan Jarvis 🇺🇦 ·

2020/11/27

How can we present our work more effectively? Why is it important to think critically about categories? And how does a lack of diversity lead to poor design decisions? Donna Spencer sheds light on those questions (and many more) in this fun yet serious dive into UX, IA and design culture. Donna is an author, mentor, international speaker and independent consultant, with over 20 years of experience in UX design, information architecture and user research. She founded UX Australia and ran the event

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01:09:14

David Hamill - The Good, the Bad, and the Ugly of...

Brave UX with Brendan Jarvis 🇺🇦 ·

2020/11/17

How can UX researchers best help product managers? Is UX research under threat by automation? And what on Earth is a ‘punty’ in a usability test? David Hamill sheds lots of light on those questions and many more, in this straight-talking interview. David Hamill is a UX consultant, coach and strategist, with 17 years of experience in usability and user research. Joining Skyscanner, when it was an early-stage startup, David embedded UX research as a fundamental part of the company’s product

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