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PODCAST

Salesforce Admins Podcast

The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.

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All Episodes

24:32

Automation for Admins with Jen Lee

Salesforce Admins Podcast ·

2021/04/15

Today on the Salesforce Admins Podcast, we talk to Jen Lee, Lead Solution Designer at John Hancock, six-time MVP, and Salesforce Platform Champion. We’re continuing Automation April to learn how you can bring automation magic into your Salesforce instance and make your end users’ lives easier. Join us as we talk about why you should go with the simplest automation solution for each problem, why you shouldn’t only think about the “happy path,” and how to learn more about Flow. You should

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36:53

Flow Documentation with Mark Ross

Salesforce Admins Podcast ·

2021/04/08

For this week’s episode of the Salesforce Admins Podcast, we’re joined by Mark Ross, Senior Tech Writer at Salesforce. We ask Mark how he approaches documentation and how you can make a difference for your users. Join us as we talk about what goes on behind the release notes, what’s important when you write your own documentation and the importance of learning your variables when it comes to Flow. You should subscribe for the full episode, but here are a few takeaways from our conversation with

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30:26

Screen Flows with Sam Reynard

Salesforce Admins Podcast ·

2021/03/31

Today on the Salesforce Admins Podcast, we kick off Automation April by talking to Sam Reynard, Senior Manager of Product Management on the Flow team at Salesforce. We go over improvements coming to Flow and why it should be your one-stop shop for automations. Join us as we talk about why you should pay attention to Flow, the improvements coming in new releases, and why it’s so important to start from a place of empathy for your users. You should subscribe for the full episode, but here are a few

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22:28

March Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2021/03/25

March Monthly Retro with Gillian and Mike Today on the Salesforce Admins Podcast, we’ve got the monthly retro. In this episode, we go over all the great blog posts, videos, and all the other Salesforce content from March. You should subscribe for the full episode, but here are a few takeaways from our conversation between Mike and Gillian. Blog highlights from March. Mike points to Brian Owens’ post about what to do after you get your certification. How do you prep for a Salesforce admin

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28:23

How to get more Developer skills in your toolbox with...

Salesforce Admins Podcast ·

2021/03/23

For this episode of the Salesforce Admins Podcast, we team up with Josh Birk, host of the Salesforce Developer Podcast. We come together about the difference between admins and devs and how you can get more dev skills in your toolbox. Join us as we talk about why it’s easier than ever to learn to code, and how you can put those skills into action. You should subscribe for the full episode, but here are a few takeaways from our conversation with Josh Birk. Thinking like a dev. While Flow and code

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23:59

Why API Versions Matter with Kris Harrison

Salesforce Admins Podcast ·

2021/03/18

Today on the Salesforce Admins Podcast, we talk to Kris Harrison, Director of Product Management at Salesforce for data, integration, and metadata focusing on Enterprise API and External Services. We’ll dive into all those technical topics and more as we dive into APIs and how they affect everything that goes on in your org. Join us as we talk about why you should be thinking about APIs and how to learn more. You should subscribe for the full episode, but here are a few takeaways from our

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33:51

How to Learn in a Virtual World with LeeAnne Rimel

Salesforce Admins Podcast ·

2021/03/11

For this episode of the Salesforce Admins Podcast, we’re joined by LeeAnne Rimel, Architect Admin Relations, fellow Evangelist, and host of the Youtube video series “Did You Know” and “Expert Corner” to share some tips for how to learn in a virtual world. Join us as we talk about distributed work, how to address concerns with working from home, and how to get a better work-life balance. You should subscribe for the full episode, but here are a few takeaways from our conversation with LeeAnne Rimel

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32:50

How to Design Integrations with Zayne Turner

Salesforce Admins Podcast ·

2021/03/04

On this episode of the Salesforce Admins Podcast, we’re talking to a Salesforce dream team of Zayne Turner, Senior Director of Architect Relations, and LeeAnne Rimel, Architect, Admin Relations. We’ll cover integrations and the tools coming down the road to make them even easier. Join us as we talk about why you’re already doing integrations as an admin, what questions to ask about integrations, and the Trailhead content you should look at to get started. You should subscribe for the full episode,

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12:27

February Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2021/02/25

For this episode of the Salesforce Admins Podcast, we’re bringing you another monthly retro. We highlight the standout blog posts, videos, and all the other great Salesforce content from February. You should subscribe for the full episode, but here are a few takeaways from our conversation between Mike and Gillian. Blog highlights from February Mike points us to a thorough overview of everything you need to know about the upcoming MFA requirements coming in 2022. As we’re seeing cybercrime and data

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22:03

Trailhead News with Megan Peterson

Salesforce Admins Podcast ·

2021/02/18

This week on the Salesforce Admins Podcast, we’ve got Megan Peterson, a Trailhead Evangelist based in Sydney Australia. We’ll learn about Trailhead News, a new way to keep up with everything going on with the Trailhead platform. Join us as we talk about how Megan started Trailhead News, her tips for creating a great online event, and what’s coming up with Trailhead events. You should subscribe for the full episode, but here are a few takeaways from our conversation with Megan Peterson. Trailhead

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01:16

This is the Salesforce Admins Podcast!

Salesforce Admins Podcast ·

2021/02/12

This is the Salesforce Admins Podcast! A show for Salesforce Admins where we talk about Product, Community, and Career to help you become an awesome admin!We are Salesforce Admins just like you, and we have a ton of experience on the Salesforce platform. We love learning about all the new features and capabilities that enable us, as Admins, to do awesome things with Salesforce to transform our organizations, communities, and careers. Every week on the podcast we talk to product managers at

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22:59

MFA vs. SSO: What's better for my org(s)? with Mat...

Salesforce Admins Podcast ·

2021/02/11

On this episode of the Salesforce Admins Podcast, we hear from Mat Hamlin, Senior Director of Product Management at Salesforce. We’ll dive into multi-factor authentication (MFA), and why all Salesforce users will be using it by February 1st, 2022. Join us as we talk about multi-factor authentication, single sign-on, tracking and adoption, and a little bit about barbeque. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mat Hamlin. How should you

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19:32

3 Things Admins Should Pay Attention to in the New...

Salesforce Admins Podcast ·

2021/02/04

On this episode of the Salesforce Admins Podcast, we’re talking to Lizz Hellinga, Salesforce MVP and change enabler. We’ll go over everything she’s looking forward to that’ll help us help users. Join us as we talk about how the platform has evolved with automation and assistance, all the new setup guides and assistants that make things easier, and why you should start playing with Tableau. You should subscribe for the full episode, but here are a few takeaways from our conversation with Lizz

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22:41

January Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2021/01/28

This week on the Salesforce Admins Podcast, we’ve got the first monthly retro of 2021. We’ll cover standout blog posts, videos, and all the other great Salesforce content from January. Join us as we talk about the must-see content from January and listen to Mike and Gillian quiz each other on our new quiz show: Which Happened First?. You should subscribe for the full episode, but here are a few takeaways from our conversation between Mike and Gillian. Blog Highlights from January Gillian is hooked

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20:33

New Spring '21 Feature: Service Cloud Macros with...

Salesforce Admins Podcast ·

2021/01/20

This week on the Salesforce Admins Podcast, we’re sitting down with Ruchi Kumar, Product Management Senior Manager on the Core Service Team of Service Cloud at Salesforce. We’ll cover what’s new in Spring 21 for Admins with Service Setup Assistant and Macros Builder. Join us as we talk about everything she’s working on for Spring ‘21 and how you can get involved. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ruchi Kumar. New features for

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23:51

New Spring 21 Feature: In-App Learning with Grace Li

Salesforce Admins Podcast ·

2021/01/14

For this episode of the Salesforce Admins Podcast, we’ve got Grace Li, Product Manager for Admin Home, In-App Learning, and Guidance Center at Salesforce. She’ll fill us in on everything new in Spring 21 or Guidance Center and In-App Learning, and be sure to check out January’s Release Readiness broadcast for even more info. Join us as we talk about the powerful new features you can use in Spring ‘21, and what’s in store for the future. You should subscribe for the full episode, but here are a few

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23:08

Admins Unlock Success Using AppExchange with Woodson...

Salesforce Admins Podcast ·

2021/01/12

In this week's special bonus episode of the Salesforce Admins Podcast, we’re joined by Woodson Martin, EVP and GM, Salesforce AppExchange. He shares some amazing success stories of Salesforce customers that have made transformative adaptations over the past year. Join us as we talk about why a balance of speed and preparation is the key to any successful project, how to practice presenting to stakeholders, and why it’s important to make the case for why what you want to do is better than the

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28:23

Einstein Analytics at Scale with Preena Johansen

Salesforce Admins Podcast ·

2021/01/06

This week, for the first Salesforce Admins Podcast episode of 2021, we’re joined by Preena Johansen, Einstein Analytics Consultant at Telstra, Einstein Analytics Champion, and the co-leader of Women in Technology Brisbane. She has some great tips about how you can be more analytics-minded as an admin. Join us as we talk about how to set up your data on your records for Einstein Analytics, the power of visualizations, and why you shouldn’t be scared of analytics. You should subscribe for the

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45:54

December Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2020/12/31

It’s the final episode of the Salesforce Admins Podcast for 2020, and this week, we’re bringing you the monthly retro, with a holiday haul of December Salesforce content. We’ll spotlight all the great blog posts, videos, and everything else from this month so you don’t miss out. Join us as we talk about everything neat and new in Salesforce content from December and a look back at all the things we’ve found that gave us joy in 2020. You should subscribe for the full episode, but here are a few

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36:44

Ombudsman Cloud Care with Mary Crozier

Salesforce Admins Podcast ·

2020/12/24

For this episode of the Salesforce Admins Podcast, we’re joined by Mary Crozier, Salesforce Consultant and the Ombudsman Cloud Care Founder. She tells us how she created the incredible app she’s created to champion volunteerism and service. Join us as we talk about what an Ombudsman is and what they do on a ship, how she saw an opportunity to overhaul the Ombudsmen team’s workflow with Salesforce, and the power of the Salesforce community. You should subscribe for the full episode, but here are a

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