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PODCAST

Salesforce Admins Podcast

The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.

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All Episodes

22:41

January Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2021/01/28

This week on the Salesforce Admins Podcast, we’ve got the first monthly retro of 2021. We’ll cover standout blog posts, videos, and all the other great Salesforce content from January. Join us as we talk about the must-see content from January and listen to Mike and Gillian quiz each other on our new quiz show: Which Happened First?. You should subscribe for the full episode, but here are a few takeaways from our conversation between Mike and Gillian. Blog Highlights from January Gillian is hooked

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20:33

New Spring '21 Feature: Service Cloud Macros with...

Salesforce Admins Podcast ·

2021/01/20

This week on the Salesforce Admins Podcast, we’re sitting down with Ruchi Kumar, Product Management Senior Manager on the Core Service Team of Service Cloud at Salesforce. We’ll cover what’s new in Spring 21 for Admins with Service Setup Assistant and Macros Builder. Join us as we talk about everything she’s working on for Spring ‘21 and how you can get involved. You should subscribe for the full episode, but here are a few takeaways from our conversation with Ruchi Kumar. New features for

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23:51

New Spring 21 Feature: In-App Learning with Grace Li

Salesforce Admins Podcast ·

2021/01/14

For this episode of the Salesforce Admins Podcast, we’ve got Grace Li, Product Manager for Admin Home, In-App Learning, and Guidance Center at Salesforce. She’ll fill us in on everything new in Spring 21 or Guidance Center and In-App Learning, and be sure to check out January’s Release Readiness broadcast for even more info. Join us as we talk about the powerful new features you can use in Spring ‘21, and what’s in store for the future. You should subscribe for the full episode, but here are a few

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23:08

Admins Unlock Success Using AppExchange with Woodson...

Salesforce Admins Podcast ·

2021/01/12

In this week's special bonus episode of the Salesforce Admins Podcast, we’re joined by Woodson Martin, EVP and GM, Salesforce AppExchange. He shares some amazing success stories of Salesforce customers that have made transformative adaptations over the past year. Join us as we talk about why a balance of speed and preparation is the key to any successful project, how to practice presenting to stakeholders, and why it’s important to make the case for why what you want to do is better than the

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28:23

Einstein Analytics at Scale with Preena Johansen

Salesforce Admins Podcast ·

2021/01/06

This week, for the first Salesforce Admins Podcast episode of 2021, we’re joined by Preena Johansen, Einstein Analytics Consultant at Telstra, Einstein Analytics Champion, and the co-leader of Women in Technology Brisbane. She has some great tips about how you can be more analytics-minded as an admin. Join us as we talk about how to set up your data on your records for Einstein Analytics, the power of visualizations, and why you shouldn’t be scared of analytics. You should subscribe for the

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45:54

December Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2020/12/31

It’s the final episode of the Salesforce Admins Podcast for 2020, and this week, we’re bringing you the monthly retro, with a holiday haul of December Salesforce content. We’ll spotlight all the great blog posts, videos, and everything else from this month so you don’t miss out. Join us as we talk about everything neat and new in Salesforce content from December and a look back at all the things we’ve found that gave us joy in 2020. You should subscribe for the full episode, but here are a few

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36:44

Ombudsman Cloud Care with Mary Crozier

Salesforce Admins Podcast ·

2020/12/24

For this episode of the Salesforce Admins Podcast, we’re joined by Mary Crozier, Salesforce Consultant and the Ombudsman Cloud Care Founder. She tells us how she created the incredible app she’s created to champion volunteerism and service. Join us as we talk about what an Ombudsman is and what they do on a ship, how she saw an opportunity to overhaul the Ombudsmen team’s workflow with Salesforce, and the power of the Salesforce community. You should subscribe for the full episode, but here are a

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28:04

A Declarative-First Approach with Madeleine Coutanceau

Salesforce Admins Podcast ·

2020/12/17

A Declarative-First Approach with Madeleine Coutanceau This week on the Salesforce Admins Podcast, we’re talking to Madeleine Coutanceau, Global Head of Systems & Processes and Salesforce Administrator at simPRO Software. We learn how her company has taken a declarative-first approach to implementing Salesforce wall-to-wall. Join us as we talk about all the different roles admins have in a business, the importance of having key champions in your organization, and why it’s so important to align what

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27:15

Shannon Hale on Mulesoft Composer

Salesforce Admins Podcast ·

2020/12/10

This week on the Salesforce Admins Podcast, we’re joined once again by Shannon Hale, Platform Product Leader at Mulesoft. We learn what Mulesoft Composer is and what it can do, why she’s so passionate about making admins’ lives easier, and what the Shannon Hale Salesforce SWAT Team is. Join us as we talk about what Mulesoft Composer can do for you and your org, and why admins hold a special place in Shannon’s heart. You should subscribe for the full episode, but here are a few takeaways from our

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22:45

Building Automations That Work with Sarah Pilzer

Salesforce Admins Podcast ·

2020/12/02

On this episode of the Salesforce Admins Podcast, we’ve got Sarah Pilzer, Director of Operations at Country Dance and Song Society and Golden Hoodie winner. She tells us how she uses automation to serve her users. Join us as we talk about why it’s always best to start with standard functionality, how to borrow from what people have already built, and how she checks in with users to make sure she’s building what they need. You should subscribe for the full episode, but here are a few takeaways from

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17:33

November Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2020/11/26

This week it’s our monthly retro, bringing you the highlights from November’s feast of tasty Salesforce content. For this episode of the Salesforce Admins Podcast, we spotlight all the blog posts, videos, and everything else from this month that you won’t want to miss. Join us as we talk about great Salesforce content from November and our favorite things about Fall. You should subscribe for the full episode, but here are a few takeaways from our conversation between Mike and Gillian. Blog

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17:53

How to Drive Salesforce Adoption Using Campfires with...

Salesforce Admins Podcast ·

2020/11/19

For this week’s episode of the Salesforce Admins Podcast, we talk to Mia Pacey, a Salesforce Admin at Surf Life Saving NSW. She shares how she holds weekly campfires with her users to drive adoption. Join us as we talk about her Trailhead-inspired weekly Salesforce meetings for her users, how she gets executive buy-in, and how to make a great demo. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mia Pacey. How Mia drives adoption in a new Sales

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25:57

Build and Share Your App on the AppExchange with...

Salesforce Admins Podcast ·

2020/11/12

On this episode of the Salesforce Admins Podcast, we sit down with Ariel Ridley, a Customer Support Specialist and PepUp Tech alum. We learn how you—yes, you—can build an app and list it on the AppExchange. Join us as we talk about why it’s so important to get on the phone when you’re troubleshooting, how Ariel built her app, and why you need to put what you’re working on in front of users to get that feedback loop going. You should subscribe for the full episode, but here are a few takeaways

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19:05

From Superuser to Salesforce Admin with Courtney Coen

Salesforce Admins Podcast ·

2020/11/05

For this episode of the Salesforce Admins Podcast, we’ve got new Salesforce Admin Courtney Coen. We learn how she set herself up as a superuser and got certified to be a Salesforce Admin, her approach to solving challenges from her users, and why being a Salesforce Admin is one of the most social jobs you will have Join us as we talk about her technique for visualizing the process to communicate to her users, how her story shows how superusers can help you, and why it’s so important to be social as

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23:30

October Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2020/10/28

We’re back with some tricks and treats and another great batch of Salesforce content. This week on the Salesforce Admins Podcast, Mike and Gillian, we’re bringing you the October edition of the Monthly Retro episode to spotlight all the blog posts, videos, and everything else from this month. Join us as we talk about all the helpful content from October, Mike and Gillian’s favorite Halloween costumes, and the most popular Halloween decoration in 2020. You should subscribe for the full episode, but

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20:34

Product Manager Neha Ahlawat Talks About Custom...

Salesforce Admins Podcast ·

2020/10/22

This week on the Salesforce Admins Podcast, we’re talking with Neha Ahlawat, Director Product Management at Salesforce and the Product Manager for Custom Metadata. We dive into all things Custom Metadata: what it is and why you should care about it. Join us as we talk about how Custom Metadata types can make your app more sophisticated, and why you shouldn’t fear the CLI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Neha Ahlawat. Why Custom

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26:01

Salesforce Anywhere with John Brock

Salesforce Admins Podcast ·

2020/10/14

This week on the Salesforce Admins Podcast, we’ve got John Brock, a Product Manager for Salesforce Anywhere. We talk about this amazing tool and everything it makes possible. Join us as we talk about all of the amazing ways Salesforce Anywhere can save you time and help your users and how you can get started with the beta today. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Brock. A more powerful and personalized Salesforce experience. “The

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33:56

Get Started with Salesforce Einstein with Marco...

Salesforce Admins Podcast ·

2020/10/08

For this episode of the Salesforce Admins Podcast, we sit down with Marco Casalaina, SVP, Product Management, and GM of Einstein at Salesforce. We go over all things Einstein and what you should do with that all-important free prediction. Join us as we talk about how to translate what you need to know into an Einstein prediction, how to know if you have enough data, and understanding what to do with the recommendations you get. You should subscribe for the full episode, but here are a few takeaways

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38:27

Powerful New Salesforce Flow Features in Winter 21...

Salesforce Admins Podcast ·

2020/10/01

This week on the Salesforce Admins Podcast, we’re talking to Jason Teller, Senior Director of Product Management at Salesforce. We cover all the new features coming to Flow in Winter ‘21 and how you can make big performance gains for your org. Join us as we talk about how auto-layout mode helps with blank canvas anxiety and why the before-save trigger offers big performance improvements for updating fields. You should subscribe for the full episode, but here are a few takeaways from our

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29:44

September Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2020/09/24

At the end of each month, we take a moment to cover all the great Salesforce content you might not have caught. This week on the Salesforce Admins Podcast, Mike and Gillian, we have September’s Monthly Retro episode to highlight all the blog posts, videos, and everything else from this month. Join us as we talk about everything groovy that happened in September. You should subscribe for the full episode, but here are a few takeaways from our conversation between Mike and Gillian. Learn MOAR about

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