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PODCAST

Omni Talk Retail

Omni Talk Retail

Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail.

business

All Episodes

00:04:17

Inside Schnucks’ Approach to Stopping Gift Card Fraud...

Omni Talk Retail ·

2026/01/09

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, dives into Schnucks’ reported 100% success rate stopping gift card fraud using Digimarc technology. Chris and Anne explain why gift card fraud is exploding, why this solution actually works, and what other retailers can learn from Schnucks’ approach. ⏩ Watch the full episode here: https://youtu.be/j0UulTYE5_8 #GiftCardFraud #RetailSecurity #Digimarc

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00:07:18

Instacart Shuts Down AI Pricing Tests After Consumer...

Omni Talk Retail ·

2026/01/09

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, breaks down Instacart’s decision to shut down its AI-driven pricing tests after consumer backlash. Chris and Anne dig into why pricing transparency still matters, how quickly trust can erode, and what this means for AI-powered pricing across grocery and retail. A sharp conversation on where experimentation crosses the line. ⏩ Watch the full episode

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00:04:58

Why Save Mart Is Adding Amazon Returns Kiosks | Fast...

Omni Talk Retail ·

2026/01/09

This Omni Talk Retail Fast Five segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, looks at Save Mart’s rollout of Amazon Returns kiosks across more than 140 stores. Chris and Anne discuss what returns-as-traffic really means for grocers, whether this partnership helps or hurts store economics, and how physical retail keeps getting pulled deeper into Amazon’s ecosystem. ⏩ Watch the full episode here: https://youtu.be/j0UulTYE5_8 #SaveMart

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00:07:15

Lightning Round: LEGO Smart Bricks, Toxic Mom Groups...

Omni Talk Retail ·

2026/01/09

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, features Chris and Anne closing out the show with rapid-fire takes on the lighter (and weirder) side of retail and culture. The conversation jumps from LEGO’s smart brick ambitions to the rise of toxic mom groups online, plus the internet’s obsession with five-gallon popcorn buckets. Chris and Anne also weigh in on whether the Stranger Things finale

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00:05:51

Kroger Launches New SNAP Discount Program | Fast Five...

Omni Talk Retail ·

2026/01/09

This clip from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, explores Kroger’s new discount initiative for SNAP recipients. Chris and Anne discuss why affordability strategies matter more than ever, how grocers are approaching value differently, and whether programs like this can drive both loyalty and impact at scale. ⏩ Watch the full episode here: https://youtu.be/j0UulTYE5_8 #Kroger #SNAP #GroceryRetail

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01:24:27

The Biggest and Boldest NRF Must-See Tech Preview |...

Omni Talk Retail ·

2026/01/08

Join Chris Walton and Anne Mezzenga for their second annual NRF must-see tech preview, showcasing five breakthrough retail technologies solving critical operational challenges. From AI employees autonomously negotiating supplier contracts to overhead RFID achieving 99% inventory accuracy, discover the solutions delivering measurable ROI and transforming how retailers operate in 2026. Featured companies and innovations: • Gain - AI employees Natalie and Bob executing end-to-end supplier

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00:51:31

Instacart's Pricing Retreat + Amazon's Alexa Gets...

Omni Talk Retail ·

2026/01/08

In this week's Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Quorso, Infios, Ocampo Capital, and Veloq, Chris and Anne discussed: Instacart ending its controversial price testing program (Source) Kroger launching a new discount program for SNAP recipients (Source) Amazon integrating instant meal shopping into browser-based Alexa Plus (Source) Save Mart placing Amazon Returns kiosks across 140+ stores (Source) Schnucks seeing 100% success preventing gift card

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00:09:00

How Rohlik Group Achieves Profitability In Online...

Omni Talk Retail ·

2026/01/07

In this 5 Insightful Minutes episode, Richard McKenzie, Chief Executive Officer at Veloq (a division of the Rohlik Group), joins Omni Talk to reveal how they've cracked the code on profitable online grocery delivery. From achieving 30% annual growth to maintaining an 88 NPS score, Richard breaks down how Rohlik delivers full-basket grocery in 3 hours profitably, why their automation approach succeeds where others have failed, and how building technology "customer backwards" creates operational

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00:05:22

Inside Amazon's Leaked Rush Pickup Service Plans |...

Omni Talk Retail ·

2025/12/18

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, explores Amazon's reported plans to launch a Rush pickup service enabling one-hour order collection at Amazon-owned stores. According to Business Insider, the service would let shoppers place unified orders from Amazon's marketplace and physical store inventory. Chris argues this is a road to nowhere given Whole Foods' operational constraints and Walmart's

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00:05:09

Ashley Furniture Goes All-In on Agentic Commerce |...

Omni Talk Retail ·

2025/12/18

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, examines Ashley Furniture's groundbreaking partnership with Perplexity that enables complete transactions—from product recommendations to payment—in one conversation. Chris loves this move, calling it brilliant because Ashley can bypass marketplaces and leverage its brand recognition directly in AI search. Anne agrees but criticizes retailers for announcing

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00:06:30

Online Grocery Breaks Records Despite Budget...

Omni Talk Retail ·

2025/12/18

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, unpacks November's stunning $12.3 billion in online grocery sales—the second time monthly sales topped $12 billion.Chris is gobsmacked by consumers choosing the more expensive delivery option despite budget constraints, while Anne attributes growth to improved curbside pickup experiences and loyalty incentives. Both hosts agree this signals that agentic AI

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00:04:27

Lightning Round: Ryan Reynolds at NRF, Puppy Yoga &...

Omni Talk Retail ·

2025/12/18

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, features Chris and Anne tackle the fun side of retail as we head into NRF 2026. Ryan Reynolds keynotes NRF this January... Chris shares the one question he'd ask about Blake Lively's best film role. Anne reveals her son's elaborate Google Slides pitch for an F1B goldendoodle and her puppy yoga compromise. The hosts preview Calvin Klein's new SoHo flagship as a

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00:08:17

Are Instacart's Pricing Experiments Inflating Your...

Omni Talk Retail ·

2025/12/18

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, examines Consumer Reports' investigation revealing Instacart's AI-powered pricing experiments that resulted in price variations up to 23% between customers. Chris and Anne debate whether algorithmic pricing is acceptable for essential categories like grocery, especially as consumers gain access to AI tools that can instantly compare prices across platforms

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00:06:53

Breaking Down Target's New SoHo Concept Store | Fast...

Omni Talk Retail ·

2025/12/18

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, analyzes Target's new permanent Soho store featuring "The Drop" rotating seasonal styles, a Broadway Beauty Bar, and influencer-curated selections. Anne sees potential if Target can solve the technology and operational challenges needed to scale this concept, especially as Ulta departs Target stores. Chris pushes back hard, calling it "pure PR sizzle" that's

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00:55:33

Target SoHo, Amazon Rush & The Instacart Dynamic...

Omni Talk Retail ·

2025/12/17

In this week’s Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso, Chris and Anne discussed:Amazon’s planned “rush” pickup service for one-hour order collection (Source) Instacart’s AI-enabled pricing experiments that may be inflating grocery bills (Source) November’s record-breaking $12.3 billion in online grocery sales (Source) Target’s new SoHo store concept featuring curated beauty and apparel (Source) Ashley’s partnership

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00:09:41

AWS's David Dorf On Why LLMs Have Peaked & What's...

Omni Talk Retail ·

2025/12/17

In this 5 Insightful Minutes episode, David Dorf, Head of Retail Industry Solutions at AWS, joins Omni Talk to cut through the AI hype and reveal what's actually coming for retail in 2026. From LLM limitations to agentic commerce reality checks, David breaks down why domain-specific models are replacing frontier model fantasies, how answer engines will reshape search, and why shopping agents will start with your grocery delivery. If you've ever wondered what AI predictions are worth believing, this

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00:37:33

Handheld vs. Overhead RFID Debate: The Final...

Omni Talk Retail ·

2025/12/15

Specialty retailers keep asking us: handheld scanners or overhead readers? So we settled it the only way we know how: with a knockdown, dragout debate between two RFID experts.In this Retail Technology Spotlight, Anne Mezzenga moderates as Madalynn Lauria (Team Handheld) and Pareiya Gupta (Team Overhead) from GreyOrange make their cases for the best RFID solution. From proving ROI on a tight budget to cutting inventory counts from hours to minutes, this conversation tackles the real questions

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00:04:29

Best Partnership - Which Collaboration Won 2025? |...

Omni Talk Retail ·

2025/12/11

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group debate 2025's smartest retail partnerships in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. Chad highlights Walmart's Rebag luxury resale partnership as perfectly timed for cross-income shopping trends, Chris praises Walmart and Avery Dennison's perishables tracking as the "holy grail" for grocery margins, while Anne champions IKEA's Best Buy kitchen installations as brilliant

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00:09:14

Most Overhyped Technology - What Failed to Deliver? |...

Omni Talk Retail ·

2025/12/11

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group call out 2025's most overhyped retail technologies in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. Anne criticizes smart carts' misleading deployment numbers and questionable ROI, while both Chad and Chris agree agentic AI commerce is overhyped despite being transformative… pointing to Target's rushed ChatGPT integration as proof retailers are moving too fast without strategy

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00:04:13

Best Movie Material - Which Headline Deserves...

Omni Talk Retail ·

2025/12/11

Chris, Anne, and Chad Lusk from A&M Consumer and Retail Group pitch their retail movie ideas in this segment sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, and Quorso. Chris envisions "Shein: Sac le blue!!!" featuring Paris protests, Chad creates a Black Mirror-style thriller about Neo's terrifying robot servant with human controllers, while Anne wants true crime investigations of mysterious CEO departures at Kohl's and Kroger. Which retail headline belongs on the

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1,422 results

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