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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:45:52

Schneider Electric’s 3 Pillars of Service Transformation

UNSCRIPTED ·

2023/03/15

Sarah welcomes Ravichandra Kshirsagar, Vice President Digital Buildings, Commercial and Services at Schneider Electric, to talk about how he’s embracing service of today while preparing for the service of the future.

en

00:46:34

What Got Us to Where We Are in Service Won’t Get Us...

UNSCRIPTED ·

2023/03/08

On IWD, Sarah welcomes Kristen Nowak, President of Field Service at Unlimited Service Group, to talk about her journey, learnings, and why it’s time for us to get creative as an industry.

en

00:47:54

Macro Themes Making Service More Strategic

UNSCRIPTED ·

2023/03/01

Sarah welcomes Curtis Novinger, Regional VP of Service, P3 Services to discuss the trends he sees when evaluating businesses for investment on how companies are embracing opportunities to innovate and make service more strategic.

en

00:49:12

TKElevator’s Path to Predictive Logistics

UNSCRIPTED ·

2023/02/22

Sarah welcomes Ivo Siebers, Sr. Vice President of Global Logistics at TKElevator, to discuss the company’s journey to removing as much uncertainty as possible from its spare parts operations and the impressive results that they’ve achieved.

en

00:52:39

The Neuroscience of Leading Through Change

UNSCRIPTED ·

2023/02/15

Sarah welcomes Dr. Elizabeth Moran, former VP of Global Talent Development at ADP who now works as a consultant and executive coach and is passionate about helping teams and organizations successfully navigate and evolve through change using a neuro-transformational approach. She gives an inside look into her new book, Forward: Leading Your Team Through Change, and offers honest advice for change management success.

en

00:34:55

What Disconnects Are Holding Field Service Back?

UNSCRIPTED ·

2023/02/08

Sarah talks with Jason Hamm, VP of Networks Strategic Programs at Ericsson, about what he’s learned from traveling the globe about the gaps between field service potential and intent versus execution and outcomes.

en

00:19:18

Meet Mr. Future of Field Service

UNSCRIPTED ·

2023/02/01

Sarah introduces her husband, Eric, about whom she often receives questions.

en

00:42:41

5 Common Issues that Sabotage Digital Transformation...

UNSCRIPTED ·

2023/01/25

Rudy Goedhart, Head of Digital Transformation at Spencer Technologies, talks with Sarah about the complexities that can derail organizations from seeing their digital visions realized.

en

00:52:53

Service Transformation: Perception is Reality

UNSCRIPTED ·

2023/01/18

Adam Gloss, VP and GM of Service at McKinstry, joins Sarah to discuss how he pushes beyond some of today’s biggest challenges to see and capture the opportunity – and how he motivates his teams to do the same.

en

00:26:06

5 Service Predictions for 2023

UNSCRIPTED ·

2023/01/11

Sarah shares her thoughts on what she expects we’ll see unfold in service in 2023.

en

00:12:59

2023 Sneak Peek

UNSCRIPTED ·

2023/01/04

Sarah starts the New Year by sharing an early look at some exciting news from Future of Field Service.

en

00:21:05

The Top 10 of 2022

UNSCRIPTED ·

2022/12/14

After some agonizing, Sarah recaps the top ten podcast episodes of 2022 so you can be sure you hit all of the highlights.

en

00:18:00

Insights from Field Service Europe 2022

UNSCRIPTED ·

2022/12/07

Sarah reports in from Amsterdam to share some of the insightful conversations that took place last week at Field Service Europe 2022.

en

00:44:05

Prioritizing Human Centricity in Service

UNSCRIPTED ·

2022/11/30

In a session from the Future of Field Service Live Tour in Austin, Sasha Ilyukhin, SVP of Customer Service Operations at Tetra Pak talks with Sarah about why and how the company is putting more emphasis on human centricity in its service operations.

en

00:39:29

5 Elements of Exceptional CX

UNSCRIPTED ·

2022/11/23

Elizabeth Dixon, who previously led Strategy, Hospitality, and Service Design at Chic-fil-A Corporate and recently authored the book The Power of Customer Experience: Five Elements to Make an Impact, joins Sarah to talk about what exactly it is about those companies who are known for their standout customer service.

en

00:41:46

CNH Industrial’s Asset-Centric Service Strategy

UNSCRIPTED ·

2022/11/16

Sarah talks with Danielle Waterworth, VP- NA Dealer & Customer Solutions and Global Maintenance & Service Development at CNH Industrial about how the company is segmenting and evolving its service offerings, what advice she has on leasing assets, how to add value to a dealer network, and more.

en

00:44:48

The Firsthand Perspective of the Field Service...

UNSCRIPTED ·

2022/11/09

Sarah talks with Tamika Fields, independent IT Services contract technician, about what she enjoys about being independent, what could make W2 roles more appealing to talent, and how companies can make their relationships with contract workers most effective to ensure positive CX.

en

00:51:02

What it Takes to Succeed at Outcomes-Based Service

UNSCRIPTED ·

2022/11/02

In a session from the London Live Tour, Sarah talks with Mike Gosling, IT Service Platforms Manager at Cubic Transportation Systems about the company’s successful transition to outcomes-based service with the help of AI. Mike shares key aspects of the transformation, including the importance of change management, tips for success with AI-based tools, and the role of continuous improvement.

en

00:34:40

DELL Eliminates Siloes for an End-to-End Service...

UNSCRIPTED ·

2022/10/26

Bob Feiner, Senior VP of Dell Technologies Services, joins Sarah for a discussion around how the company has evolved its services approach and execution to improve the customer experience.

en

00:11:23

Highlights from IFS UNLEASHED

UNSCRIPTED ·

2022/10/19

Sarah shares her personal reflections and highlights from last week’s IFS Unleashed customer event in Miami.

en

366 results

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