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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:26:06

5 Service Predictions for 2023

UNSCRIPTED ·

2023/01/11

Sarah shares her thoughts on what she expects we’ll see unfold in service in 2023.

en

00:12:59

2023 Sneak Peek

UNSCRIPTED ·

2023/01/04

Sarah starts the New Year by sharing an early look at some exciting news from Future of Field Service.

en

00:21:05

The Top 10 of 2022

UNSCRIPTED ·

2022/12/14

After some agonizing, Sarah recaps the top ten podcast episodes of 2022 so you can be sure you hit all of the highlights.

en

00:18:00

Insights from Field Service Europe 2022

UNSCRIPTED ·

2022/12/07

Sarah reports in from Amsterdam to share some of the insightful conversations that took place last week at Field Service Europe 2022.

en

00:44:05

Prioritizing Human Centricity in Service

UNSCRIPTED ·

2022/11/30

In a session from the Future of Field Service Live Tour in Austin, Sasha Ilyukhin, SVP of Customer Service Operations at Tetra Pak talks with Sarah about why and how the company is putting more emphasis on human centricity in its service operations.

en

00:39:29

5 Elements of Exceptional CX

UNSCRIPTED ·

2022/11/23

Elizabeth Dixon, who previously led Strategy, Hospitality, and Service Design at Chic-fil-A Corporate and recently authored the book The Power of Customer Experience: Five Elements to Make an Impact, joins Sarah to talk about what exactly it is about those companies who are known for their standout customer service.

en

00:41:46

CNH Industrial’s Asset-Centric Service Strategy

UNSCRIPTED ·

2022/11/16

Sarah talks with Danielle Waterworth, VP- NA Dealer & Customer Solutions and Global Maintenance & Service Development at CNH Industrial about how the company is segmenting and evolving its service offerings, what advice she has on leasing assets, how to add value to a dealer network, and more.

en

00:44:48

The Firsthand Perspective of the Field Service...

UNSCRIPTED ·

2022/11/09

Sarah talks with Tamika Fields, independent IT Services contract technician, about what she enjoys about being independent, what could make W2 roles more appealing to talent, and how companies can make their relationships with contract workers most effective to ensure positive CX.

en

00:51:02

What it Takes to Succeed at Outcomes-Based Service

UNSCRIPTED ·

2022/11/02

In a session from the London Live Tour, Sarah talks with Mike Gosling, IT Service Platforms Manager at Cubic Transportation Systems about the company’s successful transition to outcomes-based service with the help of AI. Mike shares key aspects of the transformation, including the importance of change management, tips for success with AI-based tools, and the role of continuous improvement.

en

00:34:40

DELL Eliminates Siloes for an End-to-End Service...

UNSCRIPTED ·

2022/10/26

Bob Feiner, Senior VP of Dell Technologies Services, joins Sarah for a discussion around how the company has evolved its services approach and execution to improve the customer experience.

en

00:11:23

Highlights from IFS UNLEASHED

UNSCRIPTED ·

2022/10/19

Sarah shares her personal reflections and highlights from last week’s IFS Unleashed customer event in Miami.

en

00:48:02

Koolmill’s Cool As-a-Service Story

UNSCRIPTED ·

2022/10/12

Sarah welcomes Alec Anderson, Managing Director of Koolmill Systems, to talk about how his company is disrupting the rice milling industry – not only with its innovating rice milling machine, but with an As-a-Service go-to-market strategy.

en

00:30:44

Revisiting the Core Concepts of Industrial Automation

UNSCRIPTED ·

2022/10/05

Kevin Starr, North American Service Development Manager at ABB, joins Sarah for a conversation around Industrial Automation and how the education of today’s workforce must evolve while maintaining the core principles.

en

00:43:19

HPE’s Operational Services Strategy

UNSCRIPTED ·

2022/09/28

Sarah welcomes Norbert Schöfberger, Global Vice President of Infrastructure Services Sales at HPE, to discuss how the company is adapting to customer expectations and evolving its GTM.

en

00:33:24

6 Ways to Address Employee Burnout

UNSCRIPTED ·

2022/09/21

Sarah welcomes Darcy Gruttadaro, Director of the Center for Workplace Mental Health, part of the APA Foundation, for a discussion around the tie between burnout and mental health and for tangible tips on how to address employee burnout.

en

00:39:10

Advice to Drive Service Transformation Success

UNSCRIPTED ·

2022/09/14

Sarah talks with Berit Hallgren, Program Director at Tetra Pak, about lessons learned in her 30+ year career with the company on what it takes to achieve the strategic alignment, prioritization, and change management that contribute to a successful service transformation. This conversation is from the Stockholm Live Tour event.

en

00:39:46

Are You an Emotionally Strong Leader?

UNSCRIPTED ·

2022/09/07

Sarah welcomes to the podcast, Carolyn Stern, emotional intelligence and leadership development expert and author of the forthcoming book, The Emotionally Strong Leader: An Inside-Out Journey to Transformational Leadership.

en

00:14:17

Summer Roundup

UNSCRIPTED ·

2022/08/31

With so many having recently returned from summer holidays, Sarah recaps the highlights from our podcast episodes this summer so you can be sure to go back and check out what you missed!

en

00:17:08

Key Themes from Field Service Hilton Head 2022

UNSCRIPTED ·

2022/08/24

Sarah shares what was top of mind among attendees at WBR’s Field Service Hilton Head event last week in South Carolina.

en

00:50:42

A Woman Leader Shares Her Service Story

UNSCRIPTED ·

2022/08/17

In a session from the Austin Live Tour, Sarah welcomes Sonya Roshek, VP Field Services at B+T Group for an open conversation about what it’s been like to work, progress, and lead in male-dominated industries. She discusses what she’s learned, what she wants others to understand, what has evolved and what still needs to evolve.

en

357 results

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