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PODCAST

The Empathy Edge

Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation,

business marketing

All Episodes

46:36

Daniel Jahn: Racial Solidarity and the Psychology of...

The Empathy Edge ·

2022/09/13

Oh the price we've paid - as both black and white people - because of racism. If we truly want to achieve racial solidarity, we have to start by talking about race, not racism. My guest today Daniel Jahn, DJ for short, has been involved with racial justice and solidarity work for 25 years. Today, DJ offers us a history lesson about where the concept of race comes from and the real motive behind why it was created. We discuss the evolution of the psychology of racism, and the inner work both black

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38:48

Chris L. Johnson: When Leaders Pause, They Win

The Empathy Edge ·

2022/09/06

If you are an ambitious, hard-driving leader who never stops to take a breath - you need to listen to today's episode. Pausing as a leader is vital to making better decisions, regulating your emotions, and creating stronger relationships with your team. You may think that rapid pace is the way to find success, but it will just burn you and your team out. Today my guest is Dr. Chris L. Johnson, author of The Leadership Pause: Navigating the Future with Clarity, Focus & Empathy. Today we talk about

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17:10

August Hot Takes: How to Run Your Business With Empathy

The Empathy Edge ·

2022/08/30

Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common questions attendees ask during my keynotes and trainings.How can I run my business with empathy?Whether you are part of a billion dollar organization or you are a solopreneur, there are valid business reasons to embrace empathy as part of your business model. And it warms my heart to get this question, as it means that people are finally

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14:03

August Hot Takes: Why One Workshop Won't Fix Your...

The Empathy Edge ·

2022/08/23

Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common questions attendees ask during my keynotes and trainings.Will one empathy workshop fix our culture?Empathy is like a marathon or any other skill you master over time. You need to train for it. Building up an empathy practice with a sustained curriculum and processes is the way to change behaviors. But you have to make systemic changes to

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14:10

August Hot Take: Why is Active Listening So Hard?

The Empathy Edge ·

2022/08/16

Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common questions attendees ask during my keynotes and trainings.This week: Why is active listening so hard? Thanks for being here and enjoying the podcast. Would love to know what you think of this Hot Takes format. Key Takeaways:Active listening is not a natural skill to master. It is more complicated than basic listening. As much as you are able,

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12:32

August Hot Take: What Is - and Is NOT - Empathy

The Empathy Edge ·

2022/08/09

Welcome to August Hot Takes! To celebrate the podcast's 2nd anniversary, we're shaking things up with some solo episodes from yours truly. I'm answering common questions attendees ask during my keynotes and trainings.First up: What is empathy? And what is it NOT?Let's get on the same page about what empathy in the workplace means, and bust some myths and misconceptions leaders have about it that prevent them from embracing it.Thanks for being here and enjoying the podcast. Would love to know what

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48:43

Dr. Suzanne Wertheim: Why Inclusive Language Matters

The Empathy Edge ·

2022/08/02

Would you ever throw a dinner party and not even think about guest allergies, or how to make your guests feel most comfortable? Of course not! You would prepare. If only we approached language the way we approach hosting a party! Often on autopilot, we don't stop and think about the words we use and if they are inclusive or if they're damaging them in some unseen way. Words matter and we unintentionally could be hurting others or making them feel unseen by the language we use. This not only harms

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41:53

Neil Miller: How to Make Hybrid Work WORK!

The Empathy Edge ·

2022/07/26

The pandemic has changed all the rules of work - they were actually evolving for a while, but COVID accelerated those changes, which left many leaders scrambling. How do we make hybrid work, digital work, remote work WORK for your organization? So many leaders are being thrown into uncharted waters. You may be confused, fearful, angry, stubborn, or unsure about how to make hybrid work, or if your team can perform in such an environment.Today, my guest, Neil Miller, and I chat about what hybrid work

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36:51

Sandeep Dayal: Branding Between The Ears

The Empathy Edge ·

2022/07/19

The Holy Grail of brand success is to really understand and engage with your ideal customer. But how do some brands seem to do this so effortlessly, while others throw marketing campaign after marketing campaign out there and get nowhere? Today, my guest is Sandeep Dayal. Sandeep advises senior executives at Fortune 500 companies in industries spanning pharmaceuticals, financial services, and consumer products. He shares how he got into cognitive science-based branding and shares examples of it in

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66:15

Mike O'Bryan: Narrative Intelligence

The Empathy Edge ·

2022/07/12

Is it even possible to center humanity in our work and our systems? We have become numb to the fact that so many of our government policies, social programs, and even corporate cultures exist to serve every other purpose but our shared humanity. They fail to acknowledge that humans are complex and that we can't compartmentalize inputs in order to get successful outputs. The solution is to become more developmentally informed to build systems and cultures that center humanity - while still being

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35:30

Amer Kaissi: Humbitious Leadership Equals Success

The Empathy Edge ·

2022/07/05

One of the most common myths about leadership is that arrogant, over-confident people are better leaders. Humbitious leaders shatter that myth. Research has shown that humility, when combined with ambition, can significantly improve your performance and the performance of your teams and organization. Humility is not weakness, lack of self-esteem, or low assertiveness; in fact, it is the exact opposite, since it requires strength, courage, and fierce determination. Today, Amer Kaissi defines humility

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39:30

Rhonda Manns: Design Thinking in Healthcare - and Beyond

The Empathy Edge ·

2022/06/28

You think your organization's challenges are tough? Try healthcare, where lives are on the line! Not only has this industry been stretched to its limit during the pandemic, we have issues of healthcare literacy, inequities across certain populations, and burnout among our most talented practitioners. My guest today offers us energy and profound hope on the future of healthcare and how we can apply design thinking to this industry - and to your own organization - for better outcomes. Rhonda Manns is

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35:37

Danielle Harlan: Killing the Alpha Leader

The Empathy Edge ·

2022/06/21

Unless you've been living under a rock, you know that leadership has changed. Not just because of our recent pandemic, but because of what research is telling us works, and what employees are demanding from their workplace cultures. But when we say we have to "redefine leadership", what does that actually mean? It means killing the notion of the command and control "Alpha Leader" and understanding that today's complex business challenges demand a more collaborative approach driven by empathy. My

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45:09

Rich Hua: Starting an EQ Revolution at Amazon

The Empathy Edge ·

2022/06/14

So…your leaders and colleagues could all improve their emotional intelligence, or EQ, to better collaborate - and you want to change your company culture for the better - but where the heck do you start? Today, I talk with Rich Hua, Global Head of EPIC Leadership at Amazon. Rich's personal journey from self-professed non-emotionally intelligent person to where he is today will inspire even those of you who falsely believe you'll never be good at this stuff! He shares how he intentionally built those

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32:59

Ann Latham: The Power of Clarity

The Empathy Edge ·

2022/06/07

You know the meeting: rambling conversations, tangents, and vague instructions. Not only is this frustrating, but it's downright unempathetic to people! What is this lack of clarity costing you in terms of productivity, engagement - and bottom line budget? Today my guest, The Queen of Clarity, Ann Latham, shares why we aren't clear and what it's costing us. Today, Anne talks about how clarity unleashes next steps. We talk about where clarity is and where it is not in your organization, three

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43:55

Donato Tramuto: The Double-Bottom Line of...

The Empathy Edge ·

2022/05/31

"We are finding that putting people first and delivering results are not two separate goals." So says my guest today, Donato Tramuto. Today, we talk about the case for compassionate leadership and how to achieve it. We discussed so much in this very poignant and passionate interview where we each shared some very personal stories and philosophies - Donato talks about how his childhood hearing loss and being bullied sharpened his compassionate character, how he doubled down on purpose and people

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43:48

Rob Volpe: Solving the Empathy Crisis One...

The Empathy Edge ·

2022/05/24

What gets in the way of empathy? Our judgements, ego, and biases. It can even impact our ability to connect with colleagues and our customers. But good news: My guest today, CEO and empathy activist Rob Volpe shares research and stories from his latest book Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time. He shares 5 steps to overcome empathy barriers and apply the insights to your brand and customer. We discuss how some marketers unknowingly dislike their customers,

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53:38

Ben Easter: Are You a Nonviolent Communicator? (You...

The Empathy Edge ·

2022/05/17

Are you engaging in violent or nonviolent communication? Knowing how to make the shift is vital to being an effective leader - and communicator. Today, I got the chance to speak to Ben Easter, founder of Lucid Shift Coaching. Ben and I unfortunately both share the title of brain injury survivor - and in this episode, he shares how that experience led him to learn all he could about effective communication. We discuss the power of the brain to adapt and learn new skills and strategies - and how that

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47:32

Ron Gura: How Technology Helps People Navigate Grief...

The Empathy Edge ·

2022/05/10

Every single human experiences death and loss at some point and yet our systems and organizations are not set up to be empathetic to those needs. When a loved one dies, not only are there a thousand logistical tasks like booking a funeral home, getting life insurance paid out, or canceling credit cards - you have to deal with all of this in the worst possible emotional state. The more employers can support their employees practically and emotionally during these difficult times, the better. My

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36:44

Maynard Okereke: The Hip Hop M.D. Shares How to Spark...

The Empathy Edge ·

2022/05/03

What do you get when you cross hip hop, YouTube, and science education? You get my guest today, Maynard Okereke. Maynard is a science communicator best known as the Hip Hop M.D for making science fun for kids - and getting them involved in S.T.E.M. fields. Today Maynard shares his story about how he got from civil engineering to being the Hip Hop MD - and we share the crazy story of how we met more than a decade ago! He talks about what it's like to work with young people and teachers to spark

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293 results

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