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PODCAST

Service Management Leadership Podcast

Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of

technology

All Episodes

00:05:34

Service Management Leadership - Putting A Bandage...

Service Management Leadership Podcast ·

2024/11/14

In this episode, Jeffrey discusses the need to address the underlying issues in service management and service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry

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00:30:18

Ep 36: “And now for something completely different…”...

Service Management Leadership Podcast ·

2024/11/13

In this episode, kengon talks with John McArthur about making a significant career transition out of high-tech and into professional music. Listen to gain some insight into how it might help you make "The Big Pivot"

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00:04:28

Service Management Leadership - Solving The Wrong...

Service Management Leadership Podcast ·

2024/11/11

In this episode, Jeffrey discusses the implications of solving the wrong problem or solving for the symptoms, not the underlying problemEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been

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00:10:55

ServiceNotes Season 3 - Episode 2 with Jeffrey...

Service Management Leadership Podcast ·

2024/11/10

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:09:00

Service Management Leadership - Wisdom From Socrates

Service Management Leadership Podcast ·

2024/11/07

This episode is about pursuing wisdom Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

00:31:25

Ep 35 - "Form Frames Function" - Greg Sanker, Part 2

Service Management Leadership Podcast ·

2024/11/06

In this episode, kengon wraps up his conversation with Greg Sanker. They talk about GRC (governance, risk, and compliance), complexity, form, music, and a whole lot more!

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00:03:50

Service Management Leadership - Enterprise Service...

Service Management Leadership Podcast ·

2024/11/04

In this episode, Jeffrey discusses enterprise service delivery and its implicationsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a

en-us

00:09:04

Season 3 - Episode 1 ServiceNotes Interview with...

Service Management Leadership Podcast ·

2024/11/03

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:02:51

Service Management Leadership - Hard Times

Service Management Leadership Podcast ·

2024/10/31

This episode is about the times we live inEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is

en-us

00:25:54

Ep 34: "AI: Govern This!" -- Greg Sanker

Service Management Leadership Podcast ·

2024/10/31

In this episode, kengon talks with Greg Sanker about governance, risk, and compliance, and how these relate to AI.

en-us

00:06:12

Service Management Leadership - AI Business Cases

Service Management Leadership Podcast ·

2024/10/28

In this episode, Jeffrey discusses a recent article on AI and its implicationsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

en-us

00:27:44

Full Guest Interview with Sherrina Job - Season 2...

Service Management Leadership Podcast ·

2024/10/27

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:04:07

Service Management Leadership - AI Capabilities

Service Management Leadership Podcast ·

2024/10/24

This episode is about having a different perspective of AI Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the

en-us

00:22:51

Ep 33: “Up, Down, and All Around” – Doland White, Part 2

Service Management Leadership Podcast ·

2024/10/24

In this episode, kengon finishes up his conversation with Doland White on leadership. Well, at least, it's finished *for now*! There's a lot packed into this episode, so be sure to stay engaged.

en-us

00:05:24

Service Management Leadership - Hiring Better

Service Management Leadership Podcast ·

2024/10/21

In this episode, Jeffrey discusses a recent Gallup poll and its implicationsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical

en-us

00:06:53

ServiceNotes Season 2 Guest Interview with Sherrina...

Service Management Leadership Podcast ·

2024/10/20

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

00:05:02

Service Management Leadership - Needing Context

Service Management Leadership Podcast ·

2024/10/17

This episode is about having a framework Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an

en-us

00:22:31

Ep 32: “Leading In Turbulent Times” - Doland White

Service Management Leadership Podcast ·

2024/10/17

In this episode kengon talks with his long-time friend and collaborator Doland White about leadership and why it's needed now more than ever.

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00:05:13

Service Management Leadership - Having True...

Service Management Leadership Podcast ·

2024/10/14

In this episode, Jeffrey discusses what true enterprise service delivery really is and offers you something to consider Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the

en-us

00:07:43

ServiceNotes with Sherrina Job - Season 2 Episode 4

Service Management Leadership Podcast ·

2024/10/13

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes. We deliver valuable insights every week with expert interviews, and practical tips to help you succeed. Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry

en-us

1,101 results

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