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PODCAST

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

On The Ticket, you"ll hear Intercom"s Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support.Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter🏠 www.intercom.com

technology

All Episodes

00:29:23

CX author Dan Gingiss on turning customers into your...

The Ticket: Discover the Future of Customer Service,... ·

2021/11/25

Worried about customers leaking out? Learn how a remarkable customer experience can be your best marketing and sales strategy as CX keynote speaker and author Dan Gingiss joins us on the show. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:25:55

Writing coach Leslie O’Flahavan on the dos and don’ts...

The Ticket: Discover the Future of Customer Service,... ·

2021/11/18

From considering the channel and brand voice to matching the situation and the tone of the customers, can you ever really nail down the perfect message in customer service? This weeks guest - writing coach Leslie O'Flahavan - says you can and on this episode she explains how. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:30:37

UserOnboard’s Samuel Hulick on designing paths, not...

The Ticket: Discover the Future of Customer Service,... ·

2021/11/11

Samuel Hulick joins us to discuss their new product design framework — they call it Value Paths — for healthy, sustainable growth. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:19:02

Meet the team: Intercom’s Brand Studio on evolving...

The Ticket: Discover the Future of Customer Service,... ·

2021/11/04

As your business grows, it’s only natural your brand grows with it. We chat with Scott Smith, Kira Bundlie, Kyle Benson, and Kristen Raymaker about Intercom’s branding and our recent brand refresh project. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:18:29

Leandra Fishman on driving revenue through stronger...

The Ticket: Discover the Future of Customer Service,... ·

2021/10/28

We've seen just how the customer experience impacts revenue. So why do so many revenue-driven organizations keep treating support as a cost center? Intercom's Chief Revenue Officer, Leandra Fishman joins us to discuss. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:30:56

Jeff Toister on a guaranteed customer experience

The Ticket: Discover the Future of Customer Service,... ·

2021/10/21

Guaranteeing a great experience for your customers isn’t hard, but are you actually delivering on that promise? Jeff Toister, author of The Guaranteed Customer Experience, joins us to talk about the key to earning (and keeping) our customers’ trust and business. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:19:14

Intercom's Jane Honey on perfecting career paths for...

The Ticket: Discover the Future of Customer Service,... ·

2021/10/14

The role of a PM is riddled with variables and subtleties. Writing clear career paths gets rid of the uncertainty and helps you navigate your way up the ladder. On this episode Intercom's Senior Product Director Jane Honey discusses the perks of career ladders and what has changed in our approach since last time. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:09:38

Intercom tour: Meet the Sydney office

The Ticket: Discover the Future of Customer Service,... ·

2021/10/07

Back in 2018, we realized we needed to scale the APAC team to meet Intercom’s rapid growth. And thus, the Sydney office was born. Now, we hear from the Aussie team to learn how the journey has been. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:28:05

Little Otter’s Rebecca Egger on making mental health...

The Ticket: Discover the Future of Customer Service,... ·

2021/09/30

Rebecca Egger joins us to discuss how her company, Little Otter, is helping children access mental health care when they need it.

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00:30:25

Shep Hyken on getting customers to come back again...

The Ticket: Discover the Future of Customer Service,... ·

2021/09/23

Customer service expert Shep Hyken joins us to discuss his new book on how to design and create an experience that gets customers to return, again and again. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:28:19

Kevin Maney on designing your own category

The Ticket: Discover the Future of Customer Service,... ·

2021/09/16

We hear it all the time: companies pitching themselves as the Uber of this and the Amazon of that. But rather than going after someone else’s domain, shouldn’t you create your own? Category design author Kevin Maney explains. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:38:47

Webflow’s Maggie Hott on building a scalable sales...

The Ticket: Discover the Future of Customer Service,... ·

2021/09/09

Scaling a sales team is not for the faint of heart – for one, it’s not even that much about selling. In this week’s episode, we bring you insights from someone who’s done it not once, but twice - Webflow's Maggie Hott. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:16:14

Meet the team: Intercom's PMMs discuss our approach...

The Ticket: Discover the Future of Customer Service,... ·

2021/09/02

As product-first businesses evolve, so do their product marketing needs. But is there a right way to set up your org for success? In this episode, our very own PMMs Ali Biggs, Jasmine Jaume, and Christine Sotelo-Dag tell us all about product marketing and how we do it here at Intercom. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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00:22:36

Celebrating 10 years of Intercom

The Ticket: Discover the Future of Customer Service,... ·

2021/08/26

The story of how Intercom made internet business personal

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00:33:46

Dialpad’s Dan O’Connell on how an all-in-one support...

The Ticket: Discover the Future of Customer Service,... ·

2021/08/12

In this episode, Bobby Stapleton, our own Director of Customer Support, sat down with Dialpad's Dan O'Connell to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

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00:24:19

Rewind: Val Geisler on how to supercharge your email...

The Ticket: Discover the Future of Customer Service,... ·

2021/08/05

On this episode from the archives, email marketing strategist Val Geisler walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase.

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00:30:43

BrowserStack’s Mark Rudden on hypergrowth in a global...

The Ticket: Discover the Future of Customer Service,... ·

2021/07/29

What exactly do you do when you’re in the process of scaling fast and a pandemic strikes? In this episode, Mark Rudden – Director of EMEA Sales at BrowserStack – answers that question.

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00:35:08

Rewind: How Yelp drove down churn by building up...

The Ticket: Discover the Future of Customer Service,... ·

2021/07/22

In this episode from the archives, Kayti Sullivan chats to Intercom's Kaitlin Pettersen about how companies need to create a customer success organization to grow customer relationships and revenue.

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00:42:03

IBM's Arin Bhowmick on designing ethical AI

The Ticket: Discover the Future of Customer Service,... ·

2021/07/15

We talk with IBM's Chief Design Officer Arin Bhowmick about building ethical, sustainable AI.

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00:31:37

Rewind: Matt Rogers on scaling your SaaS business

The Ticket: Discover the Future of Customer Service,... ·

2021/07/08

Matt Rogers of Twilio and formerly Google offers his opinion on the challenges faced by SaaS companies both starting out and scaling in today’s swiftly evolving market.

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487 results

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