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PODCAST

VUX World

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.“One of the most consistently insightful and deeply respected podcasts in

technology design

All Episodes

1:00:40

Transforming customer communications with Shawn...

VUX World ·

2022/02/22

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers. Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.00:00 Intro, presenting Deepgram and Symbl.ai02:35 Introducing Shawn Edmunds05:00 Nokia, Nuance and exposure to AI08:00 AI hype vs belief 10:15 Bad IVR experiences13:40 Lumenvox15:30 2013 vs

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1:01:49

Digital assistants for real estate with Bobby Bryant,...

VUX World ·

2022/02/17

DOSS is more than an assistant. It's an entirely new, disruptive business model for real estate. We chat to CEO, Bobby Bryant, about all things conversational AI and disruption.Presented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the

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51:34

Shooting the shiz with Balto's Marc Bernstein 002

VUX World ·

2022/02/15

Kane Simms, CEO, VUX World, and Marc Bernstein, CEO, Balto, analyse the week's customer experience and technology news and happenings.00:00 Howdy, Super Bowl01:16 The magic of voice06:55 Limitations and potential of voice and smart TVs13:13 Why hasn't Alexa got better faster?17:00 Alexa: verticalising vs ecosystems20:35 Charter's first class phone service28:00 Moving from reacting to proactive CX31:38 Technology and consistency34:30 DeepMind's AlphaCode: computers that can code37:40 AI to enhance

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1:06:24

Contact centre automation trends with Anand...

VUX World ·

2022/02/06

There's a labour shortage in the contact centre. Agents are overworked and companies can't recruit. How are enterprises coping with these challenges and what role does technology play? We're joined by Anand Janefalkar, Founder & CEO at UJET, to explore the 2022 contact centre trends and how businesses can overcome these challenges to prosper.Checkout ujetPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized

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1:03:37

Conversational AI at scale with Philipp Heltewig,...

VUX World ·

2022/01/28

Many companies have played around with voice assistants and chatbots, but few are operating at true scale... Yet.You see, when you go from playing with prototypes into proper production, and from one bot to sixteen bots, things change.Join Cognigy Co-Founder and CEO, Philipp Heltewig, and VUX World's Kane Simms, as we discuss the biggest challenges facing companies deploying conversational AI today... Scale.And, crucially, how to do it properly.LinksVisitCognigy.comLearn at theCognigy

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1:06:37

Drastically improving chatbot performance with Benoit...

VUX World ·

2022/01/24

Most chatbots are rubbish. Let's face it. The only way you can improve the ability for chatbots to respond better is if you work on its ability to understand people.That's what QBox does.We're joined by CTO, Benoit Alvarez, to discuss why most companies have trouble building successful bots and how the QBox tooling drastically improves your chatbot's performance.For more information, visit https://qbox.aiPresented by Deepgram and Symbl.aiSymbl.ai is a Conversation Intelligence (CI) platform for

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1:01:48

Exploring AI conversational intelligence with Surbhi...

VUX World ·

2022/01/20

Symbl.ai is on a mission to revolutionise work, from lead generation, internal meeting management, sales and customer care.Join CEO, Surbhi Rathore, and VUX World's Kane Simms, to explore what conversational intelligence is, and businesses are using it to create impactful experiences and results.Presented by Deepgram and Symbl.aiSymbl.ai is a Conversation Intelligence (CI) platform for building applications capable of understanding natural human conversations at scale. Their comprehensive suite of

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58:33

Using AI to improve business processes with Scotty...

VUX World ·

2022/01/17

Scotty Technologies CEO, Roland Hallebeek, and CTO, Reiner Bruns, join us to share use cases and details on how Scotty uses AI to not only automate conversations, but to streamline business processes in recruitment, healthcare, retail and more industries.We discuss the Scotty Technologies approach to customer experience automation and augmentation and how its conversational AI platform is delivering value to businesses from across industries including recruitment, healthcare and retail. Find out

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1:06:28

The value of emotional AI with Rana Gujral, CEO,...

VUX World ·

2022/01/13

Rana Gujral is an entrepreneur, speaker, investor, and CEO at Behavioral Signals, an enterprise software company that excels at distinguishing behavioral signals in speech data with its proprietary deep learning technology.Rana joins us to share how Behavioral Signals emotional AI mediated technology is leading to 12-17% revenue improvement, +8% Call Success Ratio and +10% Customer Satisfaction in the call centre.Learn more about Behavioral SignalsPresented by Deepgram and Symbl.aiDeepgram is a

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1:15:16

Shooting the shiz with Balto's Marc Bernstein 001

VUX World ·

2022/01/12

The first in a new collaborative series where Kane Simms, founder of VUX World and host of this VUX World podcast, and Marc Bernstein, CEO at Balto and host of the Reimagining the Contact Centre podcast, join forces to discuss and analyse broader technology and customer behaviour trends, and how it relates to the adoption and usage of AI.In this first episode, we discuss:The impossibility of finding a note-taking app that does it allCapability provision vs productThe value and challenges of tech

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1:04:41

The future of talking robots with Stefan Scherer and...

VUX World ·

2021/12/20

Embodied Inc. is the company behind Moxie, the social robot who’s sole objective is to help kids developsocio-emotional skills and traits. We’re joined by CTO, Stefan Scherer to discuss the design and engineeringconsiderations for creating a robot that uses natural language processing for its primary user interface, but thatalso has a face. This is the future of multi-modal conversation design.Learn more about MoxiePresented by DeepgramDeepgram is a Speech Company whose goal is to have every voice

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1:00:50

The Internet of Voice with Tobias Martens, Founder,...

VUX World ·

2021/12/17

Who Else AI is developing a namespace protocol for the Internet of Voice. Open source, privacy-by-design, and based on public industry standards. Founder, Tobias Martens join us to share why an open voice protocol is critical and how Who Else AI is approaching making it a possibility.Visit whoelse.ai for more information.Presented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep

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1:07:52

How we won the Alexa Prize Social Bot Grand Challenge...

VUX World ·

2021/12/07

Jan Sedivy is a legend in the voice AI space, with vast experience working on speech systems at IBM and Google. He recently guided the Czech Technical University team in winning the Alexa Prize SocialBot Grand Challenge 4; a competition where contestants from Universities across the globe aimed to design a conversational AI that’s able to hold a conversation for 20 minutes.Jan joins us to share the journey through the Alexa Prize, how the team approached the project, lessons learned and conversation

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55:39

Enterprise conversation design best practice with...

VUX World ·

2021/11/25

Senior Director of Conversation Design at [24]7.ai, Celene Osiecka joins us to share best practice on conversation design at scale for enterprise.Celene Osiecka is part of a rare breed of conversation designers with 10 year's experience. Although conversation design has been a practice for decades, it's only recently that the term has become solidified as its begun to reach mainstream awareness.This is in part due to the rise in popularity of chatbots since 2016, and also due to the wide adoption of

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1:04:42

All about wake word detection with Soundhound's Darin...

VUX World ·

2021/11/11

SoundHound Director Of Business Development, Darin Clark, join us to share the ins and outs of wake word detection for voice AI and speech recognition systems.One of the crucial parts of creating a voice assistant is the ability for the assistant to start listening when you say its name. For example "Alexa", "Hey Siri" or "OK Google". They are all examples of 'wake words'. But how to you create your own wake word for your brand? How do you deploy a wake word onto something like an app or some

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46:06

What's new in conversational AI 001

VUX World ·

2021/11/09

Stories covered:LinkedIn allows newsletters in the UK: sign up to conversational AI and NLP hereKane closes SwissCognitive Cognitive Virtual event with 'AI strategy in 5 days' talkWake word detection with SoundHound's Darin ClarkMicrosoft release contact centre with AI at its coreThe future of NLU with Chandra KhatriMaking audio more discoverable with Gal KleinSymbl.ai raises $17m. Join CEO, Surbhi Rathore on VUX World Live on 25th NovemberInworld AI raises $7mNVIDIA's Audio2FaceCoinbase acquires

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1:02:42

The future of NLU systems with Head of AI, Got It AI,...

VUX World ·

2021/11/09

Chandra Khatri is the Head of AI at emerging startup, Got It AI, and joins us to share the future of NLU systems and how transformer-based models (explained in detail for the layperson) are heralding a new line of capabilities and making a new kind of customer experience possible. Chandra used to work on the Alexa team and was the founding brain behind the Alexa Prize which, to date, has been responsible for some of the most innovative work on multi-turn conversational AI development. Many of the

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58:50

Making audio more discoverable with Audioburst CEO,...

VUX World ·

2021/11/05

Audio is chronically difficult to find. Invisible and not indexed in the usual places people search for information, such as online and in emerging contexts such as voice assistants. Yet, there's so much audio being produced and so much rich and dense information contained within it.Think about this podcast. In this conversation with Audioburst CEO, Gal Klein, we discuss a whole manner of different challenges when it comes to discovering audio content, both bite-sized summaries and long form

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1:01:32

The future of interactive voice advertising with...

VUX World ·

2021/11/01

Instreamatic allows advertisers to create and distribute interactive audio ads that you can talk to. CEO, Stas Tushinskiy, joins us to share insights into the emerging world of interactive advertising and his lessons learned in building the innovative interactive audio platform.Linksinstreamatic.comThe State of Voice AdvertisingPresented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep

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1:06:11

ZeroShotBot and the future of conversational AI with...

VUX World ·

2021/10/29

Clinc co-Founder, Author, Founder and CEO ofZeroShotBot, serial entrepreneur and all roundconversational AI veteran, Prof. Jason Mars, joins usto share his latest work in advanced conversational AIsystems and where it’s all heading.Linkshttps://www.zeroshotbot.comhttps://www.breakbots.com Presented by DeepgramDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural

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