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PODCAST

Restaurant Punk

Kara Restaurant Group

When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn"t suck, and whatever the hell else we come up with after decades in the industry.

business entrepreneurship

All Episodes

14:46

Appetite for Eating Out: More Apps or Mostly Mains?

Restaurant Punk ·

2023/05/24

When going out to eat with a group, deciding what to order for the table to share can be a challenge. Some people are inclined to choose their own entreé and enjoy it all to themselves, while others prefer to select appetizers aplenty for everyone to pick at. On this episode, Yianni, Nikos, and Noelle are talking about how they prefer to order when eating out, and debating questions, including:When you arrive at a restaurant, would you rather there be more appetizers or entrees on the menu?Would you

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17:27

Customer Relations: Shaking Babies and Kissing Hands

Restaurant Punk ·

2023/05/19

Working in the hospitality business isn’t easy. Most people get frustrated with their family’s eating habits and table manners but imagine having to deal with the bad form of every single person that walks through the front door. Over the course of their career, most industry professionals will tell a table to get out at least once and most likely give back a tip or two as they grow into their own and learn that the customer isn’t always right. Yianni, George, Liz, and Matt are considering

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13:36

Reservation Roulette: The Game of Getting (and...

Restaurant Punk ·

2023/05/17

Whether your restaurant has 18 seats or 180, reservations are a tricky game to master. From deciding whether to take them at all to signing up for a scheduling system like OpenTable or just keeping a paper book and all the customer drama that ensues, it’s a fundamental aspect of the hospitality industry. So, what do Noelle, George, and Peter consider questions including:As a sit-down (BYOB) restaurant, how do you feel when a table comes in and just wants to order drinks?Do you ever tell a table

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14:30

House Rules: Who Runs The Restaurant

Restaurant Punk ·

2023/05/11

In restaurants, the dynamic between the kitchen and servers can change the entire experience for guests. If it’s a battle between the two, you’re bound to have unhappy customers, but if there’s balance, it’s a beautiful ballet that leaves every table in awe. So, when the pressure hits and everyone is overwhelmed, who has the “right of way?” Nikos, George, Leah, and Matt are consolidating a lifetime of interactions into less than 15 minutes while answering questions, including:Does the kitchen resent

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13:52

March Showers, April Flowers: Opening Petunia BYOB

Restaurant Punk ·

2023/05/10

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15:11

Family Matters: Hiring Relatives and Friends

Restaurant Punk ·

2023/05/05

The recent full moon has the gang feeling feisty as they discuss the bane of almost every restaurant owner/manager’s existence: hiring. But not just hiring off-the-street applicants – hiring friends and family. From kids who think they’re untouchable because their parent owns the establishment to the siblings who work well together but refuse to help anyone else and the old-school grandmother whose set in her ways (which contradicts yours), many complications arise from what some may call nepotism

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12:38

Quantity vs. Quality: What Makes A Customer A "Regular"

Restaurant Punk ·

2023/05/02

Customers come in all shapes and sizes. Some stop in once a year and spend big money, while others come in once a week and rack up the same $50 tab each time. In resort towns, there are tourists who come in once a day for a week straight, and then there are locals who help keep your business afloat in the off-season or when business takes a turn for the worse. So, among all these – and many other – types of customers, who do you define as a “regular?” Matt, Leah, Peter, and Liz are going through

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11:22

Closing Time: You Don't Have To Go Home But You Can't...

Restaurant Punk ·

2023/04/27

It’s 2 minutes to closing time – the restaurant is empty – and a group of people approaches your hostess stand looking for a table. Do you seat them, or do you tell them that you’re closed for the evening? Kate, Peter, and Leah are weighing the pros and cons of taking one last table at the end of the night and probing questions like: Does the size of the table, or how long it’s been since you had your last table, impact whether you’ll take the party or not?Should you check with the kitchen before

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15:13

Multiple Personalities: The Evolution of Restaurant...

Restaurant Punk ·

2023/04/25

As we get older and gain life experience, almost everyone becomes at least a little jaded. Unfortunately, for those in the restaurant and hospitality industry, the things you see – and how people treat you – can cause this attitude shift to happen exponentially faster. Liz raises the topic of how a peppy 18-year-old hostess can quickly become a disillusioned industry veteran by 25, as she, Nikos, and George explore questions, including:Do you know anyone whose attitude has actually improved after

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16:41

Get Real: No One Cares About Your "Real" Job

Restaurant Punk ·

2023/04/21

The service industry, food service in particular, is often considered a gateway job (read: give me the foundations I need to find a “better” role), a summer job (read: a way to make a quick buck), or a filler job (read: something to do while searching for your dream position). These facts create some challenging dynamics among coworkers, especially when someone raises the subject of their “real job.” Committed to their careers in the industry, Nikos, Yianni, and Liz and discussing questions,

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25:51

Eye F**ked By Table Four: Getting Hit On By Guests

Restaurant Punk ·

2023/04/18

From parents attempting to set their server up with their “super successful son/daughter” to the swinging couple wanting to know your coworker’s plans after work, some awkward sexual tension is part of almost every restaurant shift. So, where do Yianni, Liz, and Noelle draw the line when it comes to customers coming on to them? Tune in to find out as they answer questions, including,When a guest hits on you, do you feed into it or brush it off?Do you know who Al Pacino is?Do you believe that Yianni

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15:32

Hairy Situations: Finding Someone's Lock in Your Lunch

Restaurant Punk ·

2023/04/11

We’ve all been there – you’re starving as you sit down and order your food. Finally, after 15 minutes, it arrives at your table, and as you’re about to dig in, you see it: a hair. After carefully examining the color and length, you conclude it can’t be yours. So, what do you do? Pull it off the plate and keep eating, ask your server to bring you a new dish, or call for a manager to take the item off your check. Yianni, Noelle, George, and Leah are letting their hair down as they discuss questions,

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13:12

Lessons Learned: You Think You Know, But You Have No...

Restaurant Punk ·

2023/04/11

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13:50

Work-Life Balance: Being an Entrepreneur and a Parent

Restaurant Punk ·

2023/04/06

Whether you’re in a committed relationship or are hoping to one day find the love (or second or third love) of your life, working in the restaurant and hospitality industry can be a major stressor. Between the long, sometimes odd, hours, the flirty customers, and the financial pressures, there’s always something to worry about. So, what do Yianni, Nikos, George, and Matt Smith have to say about the subject? Tune in for the answers to questions including:How do you find time for yourself and your

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18:52

Freebies: Friends, Family, and Regulars

Restaurant Punk ·

2023/04/04

When you open your own business, it can feel like second nature to comp the check for friends, family members, and regular customers. But free meals are like hugs – if you go around giving them out to everyone, people start to expect it. Liz, Yianni, and Nikos are talking about the checks and balances of giving out free sh*t and answering questions, including:As an owner or manager, does it annoy you if people call you personally for their reservations?Should the customer whose meal has been comped

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12:45

Boss or B*tch: How Gender Impacts Leadership

Restaurant Punk ·

2023/03/31

It's ladies' night on the Restaurant Punk set, and Noelle, Liz, Leah, and Kate are ready to b*tch about boss a** ladies getting less respect than less qualified men. From reflecting on the bosses that they've worked under to exploring how they manage their businesses today, they're getting into questions, including:What are the differences between male and female leaders?Is the power trip that often comes with a leadership position inevitable, regardless of gender?Do you believe

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16:20

Setting Boundaries: Shift Drinks and Staff Friendships

Restaurant Punk ·

2023/03/28

Another new face is gracing the Restaurant Punk set as Matt Smith (shoutout George’s Place Wildwood Crest) joins Yianni and George to discuss setting boundaries with employees outside of work. Of course, having solid relationships with your team is essential, but how do you draw the line between boss and friend?Do you say yes if your employees ask you to join them for a post-shift drink at the bar down the street?How old were you when you got your first job?Do you believe that hosting after-work

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15:30

Customer Creations: Substitutions and Special Orders

Restaurant Punk ·

2023/03/24

Whether you’re serving tables or slinging drinks, someone always wants to substitute something or make some highly specific special request. So how do you balance accommodating a single customer while not ruining the experience for the rest of your guests?How do special requests impact the kitchen?Do you pretend their substitutions are reasonable or tell them to find a new restaurant?Has a guest ever handed you their phone with their request or recipe written out in detail?Is altering a menu item

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17:50

For Richer or Poorer: Marriages and Money

Restaurant Punk ·

2023/03/21

Last week we welcomed Kate the Great, Nikos’ wife, to the podcast. This week, we’re traveling back in time to a few weeks before the couple said, “I do,” to hear what Nikos thinks about how marriages – and shared finances – work while owning a restaurant/business or being an entrepreneur. This episode’s discussion topics include:Financially, what changes post-marriage, and do you believe in pre-nuptials?Are you more likely to understand your partner’s financial decisions if you’re both

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13:49

Relationships in Restaurants: Marrying the Manager

Restaurant Punk ·

2023/03/16

Kate, the bada** bitch from the Moulin Rouge aka Kate the Great aka Nikos' wife, joins Noelle, Yianni, and George in this no holds barred episode where Yianni poses a point-blank question to Kate: As a former employee, what was it like to work for Kara Restaurant Group? After requesting the presence of a referee and a bouncer to mitigate the almost inevitable fight, the gang kicks around questions, including:What happens when your employees think that you're playing favorites?Is agreeing

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219 results

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