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PODCAST

Restaurant Punk

Kara Restaurant Group

When you work in the restaurant industry, sometimes you just need to cut the s*** and get a little toasted so that you can spill the tea and shake off that saltiness. Simply stated - sometimes you need to flip the f*** out! Cut through the noise and tune in to hear hilarious anecdotes, humbling advice on how to create a hospitality business that doesn"t suck, and whatever the hell else we come up with after decades in the industry.

business entrepreneurship

All Episodes

13:50

Work-Life Balance: Being an Entrepreneur and a Parent

Restaurant Punk ·

2023/04/06

Whether you’re in a committed relationship or are hoping to one day find the love (or second or third love) of your life, working in the restaurant and hospitality industry can be a major stressor. Between the long, sometimes odd, hours, the flirty customers, and the financial pressures, there’s always something to worry about. So, what do Yianni, Nikos, George, and Matt Smith have to say about the subject? Tune in for the answers to questions including:How do you find time for yourself and your

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18:52

Freebies: Friends, Family, and Regulars

Restaurant Punk ·

2023/04/04

When you open your own business, it can feel like second nature to comp the check for friends, family members, and regular customers. But free meals are like hugs – if you go around giving them out to everyone, people start to expect it. Liz, Yianni, and Nikos are talking about the checks and balances of giving out free sh*t and answering questions, including:As an owner or manager, does it annoy you if people call you personally for their reservations?Should the customer whose meal has been comped

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12:45

Boss or B*tch: How Gender Impacts Leadership

Restaurant Punk ·

2023/03/31

It's ladies' night on the Restaurant Punk set, and Noelle, Liz, Leah, and Kate are ready to b*tch about boss a** ladies getting less respect than less qualified men. From reflecting on the bosses that they've worked under to exploring how they manage their businesses today, they're getting into questions, including:What are the differences between male and female leaders?Is the power trip that often comes with a leadership position inevitable, regardless of gender?Do you believe

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16:20

Setting Boundaries: Shift Drinks and Staff Friendships

Restaurant Punk ·

2023/03/28

Another new face is gracing the Restaurant Punk set as Matt Smith (shoutout George’s Place Wildwood Crest) joins Yianni and George to discuss setting boundaries with employees outside of work. Of course, having solid relationships with your team is essential, but how do you draw the line between boss and friend?Do you say yes if your employees ask you to join them for a post-shift drink at the bar down the street?How old were you when you got your first job?Do you believe that hosting after-work

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15:30

Customer Creations: Substitutions and Special Orders

Restaurant Punk ·

2023/03/24

Whether you’re serving tables or slinging drinks, someone always wants to substitute something or make some highly specific special request. So how do you balance accommodating a single customer while not ruining the experience for the rest of your guests?How do special requests impact the kitchen?Do you pretend their substitutions are reasonable or tell them to find a new restaurant?Has a guest ever handed you their phone with their request or recipe written out in detail?Is altering a menu item

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17:50

For Richer or Poorer: Marriages and Money

Restaurant Punk ·

2023/03/21

Last week we welcomed Kate the Great, Nikos’ wife, to the podcast. This week, we’re traveling back in time to a few weeks before the couple said, “I do,” to hear what Nikos thinks about how marriages – and shared finances – work while owning a restaurant/business or being an entrepreneur. This episode’s discussion topics include:Financially, what changes post-marriage, and do you believe in pre-nuptials?Are you more likely to understand your partner’s financial decisions if you’re both

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13:49

Relationships in Restaurants: Marrying the Manager

Restaurant Punk ·

2023/03/16

Kate, the bada** bitch from the Moulin Rouge aka Kate the Great aka Nikos' wife, joins Noelle, Yianni, and George in this no holds barred episode where Yianni poses a point-blank question to Kate: As a former employee, what was it like to work for Kara Restaurant Group? After requesting the presence of a referee and a bouncer to mitigate the almost inevitable fight, the gang kicks around questions, including:What happens when your employees think that you're playing favorites?Is agreeing

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13:35

Bean Counters: Unreasonable Customers & Cheapskates

Restaurant Punk ·

2023/03/14

We've all been there – it's a regular day at work, about 5:15pm rolls around, and Judy arrives with her husband for the Happy Hour Specials. She notices that on your menu, you have a fresh sangria infused with a variety of fresh seasonal fruit. She's allergic to strawberries, she says…can the bartender just leave those out? Try as you might to explain that they are literally soaking in the large batch of sangria, Judy just doesn't understand why this is an unreasonable

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19:01

Can You Not: Using Canned Food in Restaurants

Restaurant Punk ·

2023/03/10

Whether you’ve been trained at The Culinary Institute of America, in your grandma’s kitchen, or behind the line at a restaurant, using a canned product – either by preference or necessity – is a nearly universal experience. So, when it comes to eating at home and cooking for a crowd at your restaurant, where do you draw the line on pre-prepared foods? This episode explores questions including:How many times can Nikos use the word “moisture” in 19 minutes?Are canned vegetables more flavorful or is

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14:07

Love In This Club: Relationships in the Restaurant

Restaurant Punk ·

2023/03/07

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31:16

Restaurant Principles: Peter, Pareto, and Karapanagiotis

Restaurant Punk ·

2023/03/02

While many people may get the impression that Yianni only takes his own advice, it turns out that he has some guiding principles that have gained widespread credibility. From providing new hires with the tools they need to do their jobs well to looking at what everyone else is doing and doing the exact opposite, this episode dives into questions like:What do you do when the knowledge you provide isn’t deemed “important” enough to retain by your employee?What is the difference between a career and a

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10:30

Kitchen Smoke Clouds: It’s Always 420 Somewhere

Restaurant Punk ·

2023/02/28

Joe Mathis, a Kara Restaurant Group Chef, joins Yianni and George on this week’s episode as they hit on weed in the workplace. Along with some extremely outdated slang, you’ll enjoy the group’s answers to questions, including:Do you ever smoke before your shift? If so, how the hell do you function?How do you know if your coworker or employee is showing up to work high?Does being high make it harder to get your side work done?Have you ever eaten an edible? What was your experience?Have you ever met a

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14:23

Calling All Employees: Cellphones in the Workplace

Restaurant Punk ·

2023/02/23

First things first, where's George's shirt, and did he spend the day in the kitchen cooking that way? Besides that, we're talking about cell phones in the workplace. Ten, even 20 years ago, it wasn't unheard of for someone not to have a personal phone. If you wanted to talk to your mom while she was at work, you called the office/restaurant/bar phone number, and whoever answered put their hand over the receiver and yelled, "KAREENNNNNNNNNNNN. Your son is on the phone…sounds

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11:04

How To Hire: Language Barriers, Dress Codes, and...

Restaurant Punk ·

2023/02/20

George, Peter, and Noelle are having a threesome, and by that, we mean hosting the podcast together…And on that inappropriate note, let’s talk about human resources and hiring standards.In the restaurant industry, particularly in seasonal economies like Cape May County, it can sometimes be challenging to find enough qualified help to staff your shifts fully. So, what do you do when faced with a lack of experienced applicants – hire a potentially harmful employee and max out your seating capacity, or

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10:52

Dash & Dine: Eating Out Internationally

Restaurant Punk ·

2023/02/16

Eating out internationally is a different world. Just back from a vacation in Greece, Peter and Noelle raise the topic with George. George says the service in Ireland is incredible. As for Peter and Noelle's dining experiences in Greece, they were…not so great. This week's episode explores dining in different countries and questions, including:In terms of service, is international dining better or worse than in the United States?Does it matter whether there is a tipping standard or a

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15:43

Make or Break Team Members: Hosts and Bussers

Restaurant Punk ·

2023/02/14

When it comes to a restaurant team, every member has a role. If they don’t know that role or don’t care enough to take care of their responsibilities, the whole operation can quickly fall apart, leaving you in the weeds. This week, Noelle, Liz, and George debate which role is more crucial to the overall operation: the host/hostess or busser. Both can impact turn time, but in Liz’s opinion, only the hostess can make or break the flow of the kitchen and dining room. George argues that bussers are the

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13:40

Ride or Die Restaurant Owners: The Dirty Work of...

Restaurant Punk ·

2023/02/09

When you consider what a restaurant owner might be responsible for, you may think that “washing dishes” would only end up on their to-do list when hell freezes over. Well…pull out your parkas because winter is coming! On this week’s episode, we’re discussing what it means for the rest of the restaurant staff when an owner starts doing dirty work – think busing tables, scraping plates, and taking out the trash. Leah, Noelle, and Yianni discuss: When it’s super busy and the restaurant owner or manager

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20:44

Hello, Goodbye: How To Greet Restaurant Guests

Restaurant Punk ·

2023/02/07

They say first impressions are everything, but what about the final impression before a guest walks out the door? Yianni, Noelle, and Liz discuss different approaches to greeting and saying goodbye to customers, which they think is more impactful on the guest experience, and questions, including:Is it too laid-back to use slang such as “ya’ll” at work?Is a greeting like “you guys” too gendered when addressing customers? If a couple on a date is in a bad mood, is it more important to cheer up the

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16:29

Battle of the Sexes: Who Runs the Restaurant?

Restaurant Punk ·

2023/02/02

Yianni, Noelle, and Pete are back with a brand-new episode that may or may not end with Pete’s funeral. Meanwhile, Noelle’s eye twitch raises some eyebrows, and some interesting topics, including:What new venues are on the horizon for Kara Restaurant Group this spring?Would you rather live with three men or three women?Does a restaurant’s front-of-house run more smoothly with a predominately male or female staff?Does a restaurant’s name predetermine its success?What’s a tang sandwich? (Watch this

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13:04

Managers: Good, Bad, or Necessary Evil

Restaurant Punk ·

2023/01/31

Peter Karapanagiotis aka The Y.B. makes his debut on Restaurant Punk, reflecting on the fact that Kara Restaurant Group has never hired formal managers. Looking ahead to the opening of a few new BYOBs in 2023, Peter asks Nikos and Liz to share their thoughts on managers in restaurants. Are managers a good thing – a bad thing – a necessary evil? What determines whether a restaurant needs a hierarchy or if the team can manage itself? Are managers more effective if they are feared or respected? Do you

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206 results

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