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PODCAST

The Michelle Pascoe Hospitality Podcast

Welcome to The Michelle Pascoe Hospitality Podcast, where we explore the heart of the hospitality industry through conversations with leaders, experts, and innovators. Each episode brings you insights, practical advice, and inspiring stories that help you elevate guest experiences, enhance team performance, and stay ahead of industry trends. Whether you"re an owner, manager, or passionate professional, this podcast will ignite your passion for hospitality. Tune in, learn, and grow with us!

All Episodes

32:56
The Secret Diary of a Mystery Shopper
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06:31
Is connections all about numbers or people?
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12:18
What are your team saying to your customers?
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14:05
Tackling Technology
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04:41
We are one. Thinking of you all in Victoria
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15:46
Reflecting On Your Leadership
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13:57
Celebrating achievements and challenges. It's my 26th...
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46:03
The reason why high touch marketing and customer...
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14:34
7 Day Challenge to Grow Your Customer Base
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12:58
When you can't give the customer what they want
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10:20
How are you and your team creating memorable...
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11:05
What about the service needs of your customers and...
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34:23
Loyalty programs do they encourage customers to be...
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08:30
COMMUNICATING WITH YOUR CUSTOMERS
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19:17
Have Your Customers Changed? Or Have You?
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50:48
PART 2 Tips and Strategies on leading your team to a...
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10:32
Tips and Strategies on Leading Your Team to a Grand...
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13:17
Bonus Episode: Thinking Like a Spy? Undercover Boss
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11:20
How to lead a multi-generational team
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16:38
Measuring All Your Hard Work
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