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PODCAST

Banking Transformed with Jim Marous

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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All Episodes

45:37

Digital Banking Evolution: Lessons from the...

Banking Transformed with Jim Marous ·

2025/01/22

Banks and credit unions must innovate faster and deliver flexible, scalable, and differentiated offerings to keep up with account holders' changing expectations. This is best achieved through collaborations with solution providers and fintech organizations that offer customizable digital-first offerings.On this episode of the Banking Transformed podcast, Deena Otto, COO of Stanford FCU, and Dan Collins, Director of Digital Development at Visions FCU, share how their organizations are

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39:02

The Great Banking Reset: Merging High-Tech with...

Banking Transformed with Jim Marous ·

2025/01/21

The banking industry stands at a pivotal crossroads as we approach 2030. While the past quarter-century was defined by digital transformation, which brought unprecedented efficiency and convenience, it also created an unexpected paradox: the loss of personal connection in banking relationships. In this episode of Banking Transformed, Michael Abbott, Senior Managing Director and Global Banking Lead at Accenture, discusses how artificial intelligence and emerging technologies will help banks bridge

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40:04

How to Create a Website Presence That Generates New...

Banking Transformed with Jim Marous ·

2025/01/14

A strong web presence isn't just an advantage—it's essential for survival and growth. In today's competitive market, a powerful digital footprint can mean the difference between thriving and merely surviving. Understanding how to optimize your digital presence is crucial, whether you want to increase brand awareness, drive customer engagement, or boost conversions.In this episode of Banking Transformed, we are joined by Anil Aggarwal, the CEO of Milestone. Anil dives deep into the strategies and

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49:44

Creating Dynamic Personal Banking Experiences at Scale

Banking Transformed with Jim Marous ·

2025/01/08

According to recent Q2 research, 74% of people across generations want more personal banking experiences, and 70% trust their financial institutions to create those experiences using data and AI. Yet, many banks and credit unions struggle to deliver the level of personalization consumers expect from their digital experiences.On this episode of the Banking Transformed podcast, Anthony Ianniciello, VP of Product Management at Q2, and David Sant, Chief Strategy Officer at Cyprus Credit Union, explore

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52:28

How to Close the Digital Maturity Gap in Business...

Banking Transformed with Jim Marous ·

2025/01/07

The recently released Business Banking Digital Maturity Report provides unprecedented insights into how financial institutions transform their business banking capabilities for a digital future. This research is unique because it goes beyond measuring digital capabilities to examine the culture, talent strategies, and operational models that separate leaders from followers. In this episode of Banking Transformed, Allison Cerra, the marketing director at Alkami Technologies and Casey Hogarth from

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48:20

Crafting Unique Business Banking Experiences

Banking Transformed with Jim Marous ·

2024/12/24

Mid-sized financial institutions face unprecedented challenges. They must compete with larger banks that have massive technology budgets and nimble fintechs that can quickly deploy innovative solutions. The pressure to deliver sophisticated products and seamless digital experiences while maintaining the personalized service that distinguishes regional banks has never been greater. Today's guest, Matt Wind, head of product management at Popular Bank, joins the Banking Transformed podcast. He brings a

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39:59

Payments and Embedded Finance Evolution: The Citi...

Banking Transformed with Jim Marous ·

2024/12/17

Embedded financial products and flexible payment solutions are reshaping how consumers interact with banking services. As commerce increasingly shifts toward integrated experiences, the ability to seamlessly embed financial services — from buy-now-pay-later options to comprehensive lending solutions — directly into the purchase journey has become critical for merchants and financial institutions.Terry O’Neil, Head of Connected Commerce for Citi Retail Services and Head of Strategic Partnerships for

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49:44

Desire for Data-Driven Personalization Unites...

Banking Transformed with Jim Marous ·

2024/12/11

Today on the Banking Transformed podcast, we’re joined by Jaime Dominguez, Principal Product Marketer at Q2, to discuss their groundbreaking report on cross-generational banking preferences. This study, conducted in partnership with Harris Research, offers crucial insights into how financial institutions can deliver personalized experiences across different age groups.We discuss the surprising similarities in banking preferences across generations, the high level of trust in the banking industry,

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37:17

Banking 2025: Digital Revolution Meets Economic Reality

Banking Transformed with Jim Marous ·

2024/12/10

Traditional financial institutions are rapidly evolving in response to technological innovation, changing consumer expectations, and economic uncertainties. From the rise of digital-first banking solutions to the decline of cash transactions, from embedded financial services to the emergence of digital currencies, the very foundation of banking is being reshaped. Jan Bellens, Leader in the Global Banking Practice at EY, joins us on the Banking Transformed podcast. He provides a global perspective on

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30:59

Building an Award-Winning Mobile Banking Experience

Banking Transformed with Jim Marous ·

2024/12/05

Digital banking success hinges on more than lists of features and technological capabilities. First principles thinking in banking design starts with the fundamental question: What do users truly need to accomplish their financial goals? This approach, combined with rigorous user-centric design, has revolutionized how financial institutions deliver digital experiences.Today's guest, Ty Griffin, Senior Head of UX/UI at Alkami, joins the Banking Transformed podcast. He shares insights on how Alkami

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54:34

Banking 2025: Industry Experts Map the Path Forward

Banking Transformed with Jim Marous ·

2024/12/03

Traditional financial institutions face mounting pressure from fintech disruptors, big tech companies, and evolving regulatory frameworks. The rise of Banking-as-a-Service (BaaS) platforms, embedded finance solutions, and AI-driven services fundamentally alters how financial products are delivered and consumed. To explore these changes and better understand how banks and credit unions must prepare, we're joined on the Banking Transformed podcast by two leading voices in banking and fintech

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48:44

The Community Bank Advantage

Banking Transformed with Jim Marous ·

2024/11/26

Competing as a $1 billion financial institution puts pressure on operational efficiency and technology investment. However, modest size also presents opportunities. These institutions are typically large enough to invest in necessary technology while remaining agile enough to adapt quickly to local market needs and maintain close community ties.On the Banking Transformed podcast, Brian McEvoy, Chief Retail Banking Officer at Webster Five Savings Bank, joins us. With extensive experience at national

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39:03

Banking's Next Chapter: 5th Anniversary Special (Part 2)

Banking Transformed with Jim Marous ·

2024/11/19

Welcome to the second part of our episode, where we turn the tables in celebration of our 5th anniversary at Banking Transformed, I'm honored to be interviewed my senior producer, Leah Haslage, from Evergreen Podcasts. In this two-part episode, we discuss the journey of the Banking Transformed podcast, the evolution of the banking industry, and insights into the future of financial services. We explore how the podcast has chronicled the remarkable transformation of banking during one of the most

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39:50

Banking's Next Chapter: 5th Anniversary Special (Part...

Banking Transformed with Jim Marous ·

2024/11/12

Today, we're turning the tables. In celebration of our 5th anniversary at Banking Transformed, I'm honored to be interviewed my senior producer, Leah Haslage, from Evergreen Podcasts. In this first part of a two-part episode, we discuss the journey of the Banking Transformed podcast, the evolution of the banking industry, and insights into the future of financial services. From our first episode to our latest discussions on artificial intelligence and digital innovation, we explore how the podcast

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33:27

Bridging the Generative AI Readiness Gap

Banking Transformed with Jim Marous ·

2024/10/31

AI and generative AI are set to revolutionize the financial services industry. But how are banks leveraging these powerful tools, and what challenges do they face? In this episode of Banking Transformed, Monica Hovsepian and John Radko from OpenText will share their insights on the current state of AI in banking, its potential to transform customer experiences, and strategies for fast and seamless deployment.Drawing from the latest Digital Banking Report, they explore the current adoption levels of

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44:38

NVIDIA Executive Reveals How AI is Reshaping...

Banking Transformed with Jim Marous ·

2024/10/28

Against a landscape where 91% of financial institutions are either assessing or deploying AI in production, Malcolm deMayo, global vice president of the financial services industry at NVIDIA, joins us on the Banking Transformed podcast. This episode provides an in-depth look at the rapidly evolving AI landscape in financial services, backed by NVIDIA's latest industry survey of global financial services professionals. We explore why 75% of institutions consider their AI capabilities industry-leading

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43:08

MindShift: Unlocking Innovation and Humanity in the...

Banking Transformed with Jim Marous ·

2024/10/22

In this episode of Banking Transformed, we're joined by Brian Solis, Head of Global Innovation at ServiceNow and author of the newly released book 'MindShift.'We explore the critical insights from Brian's latest work, which offers a roadmap for corporate executives navigating the complexities of leadership and innovation in an era of unprecedented change. We'll discuss how leaders can find clarity amidst uncertainty, harness the power of AI while maintaining a human touch, and leverage customer

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17:28

Balancing Speed and Safety with Instant Loan Decisioning

Banking Transformed with Jim Marous ·

2024/10/16

In this episode of Banking Transformed, I sit down with Robert Watts, VP of Consumer Credit at D.L. Evans Bank, a $3 billion community bank serving Southern Idaho and Northern Utah. We discuss how the bank is embracing the power of instant loan decisioning, balancing risk, compliance, and customer needs. Watts highlights the bank's extraordinary growth, transitioning from processing 100-200 loan applications annually to around 300 monthly applications, mainly due to rethinking internal processes and

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45:13

The Future of Financial Wellness: The Evolution of...

Banking Transformed with Jim Marous ·

2024/10/08

Two years ago, we introduced you to the Debbie app, an innovative rewards platform aimed at improving financial wellness. We're excited to welcome back Frida Leibowitz, one of Debbie's co-founders, to discuss their journey since our last conversation. In a world where economic uncertainty has become the norm, the need to transform borrowers into wealth builders has never been more crucial. In this episode of Banking Transformed, we explore how the Debbie app has evolved, the challenges it has faced,

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38:50

The Power of a Modern Document Management System

Banking Transformed with Jim Marous ·

2024/10/03

In an industry where security, efficiency, and client relationships are paramount, having an integrated and democratized document and information management platform is more important than ever.In this episode of Banking Transformed, we explore the evolving landscape of document and information management in financial services with Matt Geiger from Sharefile. We discuss critical challenges banks and credit unions face and how innovative solutions can address these issues head-on. Matt also touches

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