x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

The Uncharted Veterinary Podcast

Uncharted Veterinary Community

The Uncharted Veterinary Podcast is for veterinary professionals who want to ace the tough parts of practice that happen daily but don"t get discussed. We"ll cover topics like how to manage workplace conflict, take exceptional care of pets and people, convince pet owners to follow your advice, have difficult money conversations, survive toxic co-workers and much more. If you want to up your communication, efficiency, management, or marketing skills so you can get more success and enjoyment from your

business

All Episodes

01:14:44

UVP 134: SHOW ME THE MONEY!!!!

The Uncharted Veterinary Podcast ·

2021/07/21

This week on the podcast, Dr. Roark and Stephanie are going to get up close and personal… about money. There has been a tidal wave of conversation online in recent weeks about veterinary medicine having turned away from the idea of a living wage for so long. After all, we are in for the animals and not the money, right? Time to change that image and thought process. Let’s start the discussion, shall we? Links: Upcoming events: https://unchartedvet.com/upcoming-events/ We have SO much good stuff

en

00:50:59

UVP 133 Are Benefits Really Needed - Can’t I Just Pay...

The Uncharted Veterinary Podcast ·

2021/07/14

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss weigh in on a great question from the mailbag. A practice manager asked “Our clinic has always paid good for our area, but we have never offered much in terms of benefits. I am losing great staff members because they can get retirement plans, more vacation time, better discounts, etc. at other practices in the area. What do you recommend I do (as a practice manager who can’t really put anything into place without

en

01:06:19

UVP 132 Minimum Wage is Rising - How Do I Compete?

The Uncharted Veterinary Podcast ·

2021/07/07

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss wade into the wage discussion that is rapidly gaining traction in veterinary medicine. Minimum wage is quickly rising in places all over the country. Andy and Stephanie got a note from a friend who said: “I live in California, where the minimum wage is soon to be $15/hour. I saw a sign at our local McDonald’s on my way to work that said they were hiring at $15/hour with a $500 signing bonus… How do I possibly

en

00:56:30

UVP 131 When and How Do We Take Care of The Team’s...

The Uncharted Veterinary Podcast ·

2021/06/30

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss give their takes on a topic that deserves more attention - team member’s personal pets and the care we give them. The questions specifically asked were: How do we schedule team member’s pets for care - do we smush them in where we have time when they need it or do we take spots in the paying client schedule? Do we treat wellness/preventative care visits differently than we do when it's urgent/emergent? Should we

en

00:46:03

UVP 130 There is No Going Back… What Is Our “New”...

The Uncharted Veterinary Podcast ·

2021/06/17

On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary Officer from TeleVet (www.televet.com) and they are talking about a few of the things that we are actually excited to keep in our lives after curbside transitions into its next phase. A few of the things that we discuss are: -there is no point in going 'backwards to normal' -how do we continue 'moving forward' by incorporating all the lessons learned

en

00:56:02

UVP 129 The Parents on the Team Want to Leave Early!

The Uncharted Veterinary Podcast ·

2021/06/16

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice manager. The discussion tackles what do we do when people on the team ask to leave before their shift ends? In this particular instance, it was a team member who has children and was asking to leave early to take their kids to sports practice on a regular basis. But their shift normally goes 2-3 hours past when they want to leave. This manager was asking

en

00:59:48

UVP 128 When Clients Make You Uncomfortable

The Uncharted Veterinary Podcast ·

2021/06/09

This week on the podcast, Dr. Andy Roark and Stephanie Goss are into discussion about what to do when client behavior makes the team feel uncomfortable but hasn’t moved into “firing” territory. When a client gets flirty, uses pet names or other language that make the team feel uncomfortable, how do we make sure the team feels safe? A few of the things that we discuss are: When it comes to headspace, we need to remember that the client is not always right. We also need to remember that it is our

en

01:04:19

UVP 127: Getting the Team to Raise Their Standards of...

The Uncharted Veterinary Podcast ·

2021/06/02

On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic from the mailbag. We received an email from Dr. Great Medicine Desired. When listening to a recent podcast episode about clients coming back in the building, there was a bit where you guys talked about the language being used when discussing services - making clients turn down good care, rather than offering it as an option and hoping they pick that choice. The practice that Dr. Good Medicine

en

00:41:03

UVP 126 Invasion of Privacy - When Clients Ask Your...

The Uncharted Veterinary Podcast ·

2021/05/26

On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic that is being heard on repeat in the clinic these days - what do we do when clients ask the team “Are you vaccinated?” If you don’t want your team to have that deer in the headlights look, listen in to the discussion Andy and Stephanie have about not only what to say and how to say it but some cautionary thoughts for making sure you are protecting the privacy of your team. Discussion

en

00:50:22

UVP 125: Bad Review Coming

The Uncharted Veterinary Podcast ·

2021/05/19

This week on the podcast, Andy and Stephanie dive into a repeat mailbag question - what do we do when someone is in their first 90 days and their “review” is coming due and it is looking not so great. We have received a handful of emails from people asking about how to handle giving feedback that things aren’t going as well as the hospital expects and how to handle moving forward beyond 90 days when you just aren’t loving someone’s performance. Some of the things that Stephanie and Andy

en

01:01:35

UVP 124 What is With the No-Shows?

The Uncharted Veterinary Podcast ·

2021/05/12

This week on the podcast, Andy and Stephanie dive into something that they have been hearing about from EVERYONE… an increasing number of late/no-show clients. There has been a lot of chatter in the Uncharted community about how to balance the team’s frustrations along with the impact that a late/no-show client has on the schedule with the business needs of keeping the schedule full and moving along. Some of the things that Stephanie and Andy discuss: Our clients are the reason for our work, not

en

00:34:56

UVP 123 Interview with Shawn Wilkie of Talkatoo

The Uncharted Veterinary Podcast ·

2021/05/06

This week on the Uncharted Podcast, Andy and Stephanie chat with Shawn Wilkie from Talkatoo.com. Talkatoo is a desktop dictation solution that augments your current workflow by using speech-to-text capability with specialized vocabularies. We talk to Shawn about how Talkatoo is different from some of the dictation software we have seen in the past. We also talk about how useful it can be for every member of the team in terms of making workflow more efficient and effective, which is something all of

en

01:01:44

UVP 122: My Partner is Burning Out… And I Feel Guilty

The Uncharted Veterinary Podcast ·

2021/04/28

This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle another one from the mailbag! We had an email from a veterinarian who co-owns a practice with their partner (who is also a veterinarian). The dream of owning a practice belongs to only one of them and this vet is wondering how to continue pursuing their dream without making their spouse suffer. Because their partner is burnt out and not happy. Things to consider: We can’t feel guilty for not knowing the future. All we can do

en

00:52:43

UVP 121 Speed Round: Manage or Lead and Negative Reviews

The Uncharted Veterinary Podcast ·

2021/04/21

This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle two topics from the mailbag! We had an email from someone who is wondering about the differences between being a leader and being a manager. They shared with us: “I, myself, do not want to “manage” my fellow employees… I am lucky to work with a proactive group of people with high accountability. My mission as a leader is to inspire and empower. To move everyone in the direction we need to go.” Can you be a leader without being

en

00:46:28

UVP 120: My Technician Smells Like Weed

The Uncharted Veterinary Podcast ·

2021/04/14

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management Goddess Stephanie Goss talk about what managers, doctors and practice leaders can and can’t say to employees who smell like marijuana. As more and more states legalize medical and recreational majiuana use, employers are in a new and challenging position. How do we approach an employee who might be impaired? How do we respect people’s autonomy to do what is legal in their free time while still making everyone they

en

00:56:31

UVP 119: Clients Are Getting Vaccinated...Why Can't...

The Uncharted Veterinary Podcast ·

2021/04/07

This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle a topic that is at the forefront for so many of our clinics and hospitals right now - What do we do when a client asks the question “I am vaccinated [for COVID] now, so why can’t I come inside with my pet?” We have been hearing from inside the Uncharted Veterinary Community as well as on all the veterinary forums that everyone is starting to hear this question on repeat. If your team has not heard it yet, consider yourself

en

00:42:42

UVP 118: When Techs Give Notice… and Then Turn Bad

The Uncharted Veterinary Podcast ·

2021/03/31

This week on the Uncharted Veterinary Podcast, what do you do when an employee gives notice that they are leaving and then changes their behavior? We have a situation where an employee who gave notice has asked for special treatment, changes to the schedule and extra compensation. When do you compromise? When do you negotiate? When do you just end the relationship? Let’s get into it! Links: Uncharted Virtual Marketing & Strategy Conference: April 22-25th

en

00:57:06

UVP 117: Getting the Veterinary Team Vaccinated...

The Uncharted Veterinary Podcast ·

2021/03/24

This week, Dr. Andy Roark and practice management Goddess Stephanie Goss discuss the looming question of how to get your staff and doctors on board with being vaccinated against COVID-19. In a world where employers can legally require vaccination, is it as simple as just telling your staff vaccines are required? Let’s get into this episode…. Links: Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ Uncharted April Conference (VIRTUAL):

en

00:50:13

UVP 116: Dragging Our Feet To Hire New People

The Uncharted Veterinary Podcast ·

2021/03/17

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag! It's time to hire and we should be excited to add to our talented team. In all honesty, we are dragging our feet, our team culture seems strong until we bring in a new hire. The bulk of our team has been working together for 5 or more years. We have our hiccups as any team does, but feel that overall we have a good culture, lots of laughter, and comradery. We have

en

00:52:36

UVP 115 The Staff Forgets Their Jobs

The Uncharted Veterinary Podcast ·

2021/03/10

This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss tackle the question “What do you do when everyone on your team just stops following through and doing what they are supposed to do? Is it time to micro-manage these people?” Let’s get into this episode! Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Personal Branding w/Dr. Andy Roark: https://unchartedvet.com/personal-branding/ April Uncharted Veterinary Conference:

en

326 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...