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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

01:32:01

467: Interview with Brian Best from BestMacs and...

Command Control Power: Apple Tech Support & Business... ·

2022/06/07

Topics: This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We hope you enjoy it.

en-US

44:48

466: How Much Do You Want To Pay A Month?

Command Control Power: Apple Tech Support & Business... ·

2022/05/31

Topics: -Sam talks about his recovery from Covid. -Some personal experiences and opinions are shared. -Joe shares a sneak peak of an offering for Patrons. A Numbers based tool based on Watchman Monitoring reports with customized output. -What monthly MSP plan works for you? Do monthly services work for residential clients? -Jerry has abandoned the “monitoring only” approach since most clients ignored the alerts. -Raising rates. Is it the right time or the wrong time? -How do your phrase a rate

en-US

43:31

465: Deeper Down The Rabbit Hole

Command Control Power: Apple Tech Support & Business... ·

2022/05/24

Topics: -Joe has an update on using his new Synology with Synlogy Central Management System. After digging around with notifications, he was frustrated. Thanks to Dan Monge of Mac IT Pros for the tip to look at the client Synology notifications as there is an additional CMS column. -PsiMac charges a monthly service fee for network management. -“Don’t be afraid to charge the client” -Jerry Zigmont -A pesky client calls Jerry multiple times as he racking up his Smith.ai bill. -Someone that needed help

en-US

39:55

464: Interview With Jason Dettbarn / Founder & CEO of...

Command Control Power: Apple Tech Support & Business... ·

2022/05/17

Topics: -This week we welcome back Jason Dettbarn. Founder and CEO of Addigy -There has been a 50% growth in the MSP sector and they are banking on this sector. -We talk Apple Business Essentials and it’s coexisting with a third party MDM like Addigy. -This is also contributing to fixing the foundational changes needed. -Addigy has a big training arm. -Jason discusses providing tools to migrate MDM vendors. -Addigy uses Gainsight to understand and react to customer satisfaction levels. -Joe & Sam

en-US

46:22

463: Save Changes and Shut Down

Command Control Power: Apple Tech Support & Business... ·

2022/05/10

Topics: -Jerry is dealing with what appears to be a case of identity theft. -Joe comes up with a trivia question based on chatter on Slack. Where is the physical serial number on the current iMac computers? -Depot repairs on a personal iMac didn’t work out too well for Jerry. -Joe is trying to get details on supported previous operating systems from Apple. -With the removal of python 2.7, Jerry uses advice from Armin Briegel to implement Shortcuts. -Even without meaning to, clients can take

en-US

01:04:24

462: Balanced Billing & The "Partner Plan" With...

Command Control Power: Apple Tech Support & Business... ·

2022/05/03

Thank you to our VIP sponsors! Topics: This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We

en-US

38:21

461: Let your Conscience Be your Guide

Command Control Power: Apple Tech Support & Business... ·

2022/04/26

Topics: -Joe is tired of being the help desk when Tim is out. -Sam has dreams about removing himself from the help desk ticket queue. -Sam’s new hire is working out well. -Developing guides for common user tasks has been tremendously helpful for Sam. -TextExpander is an invaluable tool that we all use. Joe has used it to create his own instructions for users. -In this week’s “I should have known this”, Sam realized that disabling the default account on Synology would break the Cloud Sync

en-US

48:30

460: My Stupidity Makes You Smarter

Command Control Power: Apple Tech Support & Business... ·

2022/04/19

Topics: -Sam’s daughter lost her wallet but there was no AirTag or Tile used. -Joe talks about Chipolo, a third party vendor that works with the FindMy infrastructure. -Sam has a gripe about people that can’t read through an entire email. -One of Joe’s clients had a display issue that seemed to persist after a restart. -Jerry’s client insists on a visit for something that could have been done remotely. -Sam had to coach a fellow consultant on billing what he was worth. -Joe tests our knowledge

en-US

40:52

459: Got Fiber?

Command Control Power: Apple Tech Support & Business... ·

2022/04/12

Topics: -Jerry expresses his frustration with clients at times. -He also has difficulty chasing down customers who sign up for MSP service and do not make the time to install all of their tools. -A good old previously mentioned marketing tool is placing a sticker on network equipment that is branded with your company contact information. -Sam uses small asset tags with contact information that go on all devices. -rackmount.it is an excellent custom rack mount equipment. -One of Sam’s clients was

en-US

57:12

458: Interview with John O'Fallon of Maxum, Makers Of...

Command Control Power: Apple Tech Support & Business... ·

2022/04/05

Thank you to our VIP sponsors! Topics: This week on Command Control Power, we are featuring a patron only show for our supporters. If you are already subscribed on Patreon, you will find this show in your private podcast feed. To sign up and get instant access to special features like this one and several other Patreon only episodes, visit us at our Patreon support page and become a patron. For our general audience, we are featuring a classic episode from our catalog of nearly 500 episodes. We

en-US

51:07

457: In A Bit Of A Crisis

Command Control Power: Apple Tech Support & Business... ·

2022/03/29

Topics: -Joe discusses some of the new products released by Apple. -All the latest announcements were immediately discussed in TidBITS Content Network newsletter. -Josh Centers of TidBITS started a separate site called http://applebuyingadvice.com to help people make decisions on what products to purchase. -Working with a long standing client where he used to be the “web master”, Joe recommends Squarespace for their updated website. -One of Joe’s customers has a mac.com email address that did not

en-US

191 results

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