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PODCAST

Salesforce Admins Podcast

The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.

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All Episodes

28:04

A Declarative-First Approach with Madeleine Coutanceau

Salesforce Admins Podcast ·

2020/12/17

A Declarative-First Approach with Madeleine Coutanceau This week on the Salesforce Admins Podcast, we’re talking to Madeleine Coutanceau, Global Head of Systems & Processes and Salesforce Administrator at simPRO Software. We learn how her company has taken a declarative-first approach to implementing Salesforce wall-to-wall. Join us as we talk about all the different roles admins have in a business, the importance of having key champions in your organization, and why it’s so important to align what

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27:15

Shannon Hale on Mulesoft Composer

Salesforce Admins Podcast ·

2020/12/10

This week on the Salesforce Admins Podcast, we’re joined once again by Shannon Hale, Platform Product Leader at Mulesoft. We learn what Mulesoft Composer is and what it can do, why she’s so passionate about making admins’ lives easier, and what the Shannon Hale Salesforce SWAT Team is. Join us as we talk about what Mulesoft Composer can do for you and your org, and why admins hold a special place in Shannon’s heart. You should subscribe for the full episode, but here are a few takeaways from our

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22:45

Building Automations That Work with Sarah Pilzer

Salesforce Admins Podcast ·

2020/12/02

On this episode of the Salesforce Admins Podcast, we’ve got Sarah Pilzer, Director of Operations at Country Dance and Song Society and Golden Hoodie winner. She tells us how she uses automation to serve her users. Join us as we talk about why it’s always best to start with standard functionality, how to borrow from what people have already built, and how she checks in with users to make sure she’s building what they need. You should subscribe for the full episode, but here are a few takeaways from

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17:33

November Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2020/11/26

This week it’s our monthly retro, bringing you the highlights from November’s feast of tasty Salesforce content. For this episode of the Salesforce Admins Podcast, we spotlight all the blog posts, videos, and everything else from this month that you won’t want to miss. Join us as we talk about great Salesforce content from November and our favorite things about Fall. You should subscribe for the full episode, but here are a few takeaways from our conversation between Mike and Gillian. Blog

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17:53

How to Drive Salesforce Adoption Using Campfires with...

Salesforce Admins Podcast ·

2020/11/19

For this week’s episode of the Salesforce Admins Podcast, we talk to Mia Pacey, a Salesforce Admin at Surf Life Saving NSW. She shares how she holds weekly campfires with her users to drive adoption. Join us as we talk about her Trailhead-inspired weekly Salesforce meetings for her users, how she gets executive buy-in, and how to make a great demo. You should subscribe for the full episode, but here are a few takeaways from our conversation with Mia Pacey. How Mia drives adoption in a new Sales

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25:57

Build and Share Your App on the AppExchange with...

Salesforce Admins Podcast ·

2020/11/12

On this episode of the Salesforce Admins Podcast, we sit down with Ariel Ridley, a Customer Support Specialist and PepUp Tech alum. We learn how you—yes, you—can build an app and list it on the AppExchange. Join us as we talk about why it’s so important to get on the phone when you’re troubleshooting, how Ariel built her app, and why you need to put what you’re working on in front of users to get that feedback loop going. You should subscribe for the full episode, but here are a few takeaways

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19:05

From Superuser to Salesforce Admin with Courtney Coen

Salesforce Admins Podcast ·

2020/11/05

For this episode of the Salesforce Admins Podcast, we’ve got new Salesforce Admin Courtney Coen. We learn how she set herself up as a superuser and got certified to be a Salesforce Admin, her approach to solving challenges from her users, and why being a Salesforce Admin is one of the most social jobs you will have Join us as we talk about her technique for visualizing the process to communicate to her users, how her story shows how superusers can help you, and why it’s so important to be social as

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23:30

October Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2020/10/28

We’re back with some tricks and treats and another great batch of Salesforce content. This week on the Salesforce Admins Podcast, Mike and Gillian, we’re bringing you the October edition of the Monthly Retro episode to spotlight all the blog posts, videos, and everything else from this month. Join us as we talk about all the helpful content from October, Mike and Gillian’s favorite Halloween costumes, and the most popular Halloween decoration in 2020. You should subscribe for the full episode, but

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20:34

Product Manager Neha Ahlawat Talks About Custom...

Salesforce Admins Podcast ·

2020/10/22

This week on the Salesforce Admins Podcast, we’re talking with Neha Ahlawat, Director Product Management at Salesforce and the Product Manager for Custom Metadata. We dive into all things Custom Metadata: what it is and why you should care about it. Join us as we talk about how Custom Metadata types can make your app more sophisticated, and why you shouldn’t fear the CLI. You should subscribe for the full episode, but here are a few takeaways from our conversation with Neha Ahlawat. Why Custom

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26:01

Salesforce Anywhere with John Brock

Salesforce Admins Podcast ·

2020/10/14

This week on the Salesforce Admins Podcast, we’ve got John Brock, a Product Manager for Salesforce Anywhere. We talk about this amazing tool and everything it makes possible. Join us as we talk about all of the amazing ways Salesforce Anywhere can save you time and help your users and how you can get started with the beta today. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Brock. A more powerful and personalized Salesforce experience. “The

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33:56

Get Started with Salesforce Einstein with Marco...

Salesforce Admins Podcast ·

2020/10/08

For this episode of the Salesforce Admins Podcast, we sit down with Marco Casalaina, SVP, Product Management, and GM of Einstein at Salesforce. We go over all things Einstein and what you should do with that all-important free prediction. Join us as we talk about how to translate what you need to know into an Einstein prediction, how to know if you have enough data, and understanding what to do with the recommendations you get. You should subscribe for the full episode, but here are a few takeaways

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38:27

Powerful New Salesforce Flow Features in Winter 21...

Salesforce Admins Podcast ·

2020/10/01

This week on the Salesforce Admins Podcast, we’re talking to Jason Teller, Senior Director of Product Management at Salesforce. We cover all the new features coming to Flow in Winter ‘21 and how you can make big performance gains for your org. Join us as we talk about how auto-layout mode helps with blank canvas anxiety and why the before-save trigger offers big performance improvements for updating fields. You should subscribe for the full episode, but here are a few takeaways from our

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29:44

September Monthly Retro with Gillian and Mike

Salesforce Admins Podcast ·

2020/09/24

At the end of each month, we take a moment to cover all the great Salesforce content you might not have caught. This week on the Salesforce Admins Podcast, Mike and Gillian, we have September’s Monthly Retro episode to highlight all the blog posts, videos, and everything else from this month. Join us as we talk about everything groovy that happened in September. You should subscribe for the full episode, but here are a few takeaways from our conversation between Mike and Gillian. Learn MOAR about

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26:58

Think like a Salesforce Business Analyst with Tiffany...

Salesforce Admins Podcast ·

2020/09/17

For this episode of the Salesforce Admins Podcast, we’re joined by Tiffany Thomas, Senior Salesforce Business Analyst at New York Life Insurance. We learn how getting your users to collaborate can have a huge impact on buy-in and adoption. Join us as we talk about why active listening and good communication skills are the foundation of being an effective BA, how that’s changed with more remote users than ever before, and why it’s so important to remind your users that they are the experts on their

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20:08

Security Q&A with Laura and Kerry

Salesforce Admins Podcast ·

2020/09/10

This week on the Salesforce Admins Podcast, we’re bringing on Laura Pelkey, Senior Manager of Security Customer Engagement at Salesforce, as a guest interviewer to talk to Kerry Schoepfle, Salesforce Engineer at Rackspace, and a member of our new Trust Champions program. We learn all about Multi-Factor Authentication and how you can use it in your org. Join us as we talk about how important MFA is to security and how easy it is to implement, how to make it easy for your users to buy in, and how to

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27:31

Trust Champion: Prag Ravichandran Kamalaveni

Salesforce Admins Podcast ·

2020/09/02

Today on the Salesforce Admins Podcast, we’re talking to Prag Ravichandran Kamalaveni, Salesforce Lead at CloudKettle. We learn all about the new Trust Champions program, which recognizes trailblazers who have expertise in and champion or advocate for good security practices and effective use of Salesforce technology to protect their company’s data. Join us as we talk about security best practices, lessons he’s learned about how to roll out Salesforce security features, and what you can do as an

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33:02

The Podcap - August

Salesforce Admins Podcast ·

2020/08/26

The Podcap - August It’s the end of August, which means a new special episode to recap all of the Salesforce content you may have missed. This week on the Salesforce Admins Podcast, Mike and Gillian have a new episode with a new name, the Podcap. Thank you, Matt Graessle! Do you have an idea for a name? Reach out on Twitter. Join us as we talk about everything going on in August that you shouldn’t miss out on. You should subscribe for the full episode, but here are a few takeaways from our

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30:57

Follow Your Passion with Juan Marte, Jr.

Salesforce Admins Podcast ·

2020/08/19

Today on the Salesforce Admins Podcast, we’re talking to Juan Marte, Jr., Data and Donor Services Specialist at the One Love Foundation. He has some great wisdom to share about staying true to the things that you love and how he uses his passion to empower his users. Join us as we talk about why he’s so passionate about data, how his love of technology has lead him to success, and how One Love Foundation is adapting moving forward. You should subscribe for the full episode, but here are a few

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31:49

How to Get Your First Salesforce Job with Tiffany...

Salesforce Admins Podcast ·

2020/08/12

This week on the Salesforce Admins Podcast, we’ve got Tiffany Spencer, COO of Esor Consulting Group and the founder of HBCUforce. We learn how she helps students gain the experience they need to land their first Salesforce job. Join us as we talk about why process and solving is key to working in tech, how to gets hands-on experience with superbadges and case studies, and some great tips for networking effectively. You should subscribe for the full episode, but here are a few takeaways from our

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30:10

How I Fell in Love with Tableau with John Demby

Salesforce Admins Podcast ·

2020/08/06

This week on the Salesforce Admins Podcast, we talk with John Demby, Lead Creative Strategist at Tableau. Join us as we talk about how Tableau got its start with Pixar, the amazing things people are doing on Tableau Public, and how to start tinkering with this powerful tool today. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Demby. Producing an impossible report. John first found out about Tableau while he was working in pre-sales at a

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