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PODCAST

Salesforce Admins Podcast

The Salesforce Admins podcast features real-life Salesforce Admins, product managers, and community leaders who transform businesses, careers, and community with clicks, not code. This 20min (sometimes a bit more) weekly podcast hosted by Mike Gerholdt feature episodes to empower Salesforce Admins who are implementing Enterprise CRM solutions. There may be some (digital) confetti. For more than our most recent episodes, go to https://admin.salesforce.com/salesforce-admin-podcast.

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All Episodes

26:58

Think like a Salesforce Business Analyst with Tiffany...

Salesforce Admins Podcast ·

2020/09/17

For this episode of the Salesforce Admins Podcast, we’re joined by Tiffany Thomas, Senior Salesforce Business Analyst at New York Life Insurance. We learn how getting your users to collaborate can have a huge impact on buy-in and adoption. Join us as we talk about why active listening and good communication skills are the foundation of being an effective BA, how that’s changed with more remote users than ever before, and why it’s so important to remind your users that they are the experts on their

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20:08

Security Q&A with Laura and Kerry

Salesforce Admins Podcast ·

2020/09/10

This week on the Salesforce Admins Podcast, we’re bringing on Laura Pelkey, Senior Manager of Security Customer Engagement at Salesforce, as a guest interviewer to talk to Kerry Schoepfle, Salesforce Engineer at Rackspace, and a member of our new Trust Champions program. We learn all about Multi-Factor Authentication and how you can use it in your org. Join us as we talk about how important MFA is to security and how easy it is to implement, how to make it easy for your users to buy in, and how to

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27:31

Trust Champion: Prag Ravichandran Kamalaveni

Salesforce Admins Podcast ·

2020/09/02

Today on the Salesforce Admins Podcast, we’re talking to Prag Ravichandran Kamalaveni, Salesforce Lead at CloudKettle. We learn all about the new Trust Champions program, which recognizes trailblazers who have expertise in and champion or advocate for good security practices and effective use of Salesforce technology to protect their company’s data. Join us as we talk about security best practices, lessons he’s learned about how to roll out Salesforce security features, and what you can do as an

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33:02

The Podcap - August

Salesforce Admins Podcast ·

2020/08/26

The Podcap - August It’s the end of August, which means a new special episode to recap all of the Salesforce content you may have missed. This week on the Salesforce Admins Podcast, Mike and Gillian have a new episode with a new name, the Podcap. Thank you, Matt Graessle! Do you have an idea for a name? Reach out on Twitter. Join us as we talk about everything going on in August that you shouldn’t miss out on. You should subscribe for the full episode, but here are a few takeaways from our

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30:57

Follow Your Passion with Juan Marte, Jr.

Salesforce Admins Podcast ·

2020/08/19

Today on the Salesforce Admins Podcast, we’re talking to Juan Marte, Jr., Data and Donor Services Specialist at the One Love Foundation. He has some great wisdom to share about staying true to the things that you love and how he uses his passion to empower his users. Join us as we talk about why he’s so passionate about data, how his love of technology has lead him to success, and how One Love Foundation is adapting moving forward. You should subscribe for the full episode, but here are a few

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31:49

How to Get Your First Salesforce Job with Tiffany...

Salesforce Admins Podcast ·

2020/08/12

This week on the Salesforce Admins Podcast, we’ve got Tiffany Spencer, COO of Esor Consulting Group and the founder of HBCUforce. We learn how she helps students gain the experience they need to land their first Salesforce job. Join us as we talk about why process and solving is key to working in tech, how to gets hands-on experience with superbadges and case studies, and some great tips for networking effectively. You should subscribe for the full episode, but here are a few takeaways from our

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30:10

How I Fell in Love with Tableau with John Demby

Salesforce Admins Podcast ·

2020/08/06

This week on the Salesforce Admins Podcast, we talk with John Demby, Lead Creative Strategist at Tableau. Join us as we talk about how Tableau got its start with Pixar, the amazing things people are doing on Tableau Public, and how to start tinkering with this powerful tool today. You should subscribe for the full episode, but here are a few takeaways from our conversation with John Demby. Producing an impossible report. John first found out about Tableau while he was working in pre-sales at a

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38:38

We Still Don't Know What to Call it Episode

Salesforce Admins Podcast ·

2020/07/30

July is almost over, and that means another special episode to recap great Salesforce content this month. This week on the Salesforce Admins Podcast, Mike and Gillian are back with a new What Do We Call It episode. If you have a better idea for a name, reach out on Twitter. We’re all ears. Join us as we talk about the latest and greatest Salesforce content from this month, and all the great things that happened at TrailheaDX. You should subscribe for the full episode, but here are a few takeaways

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34:27

Lightning Speed with Chris Marzilli

Salesforce Admins Podcast ·

2020/07/23

This week on the Salesforce Admins Podcast, we sit down with Chris Marzilli, Director of Platform Success at Salesforce. We learn tons of tips and tricks Chris has for improving your org’s performance and how the Awesome Admins out there can make a difference. Join us as we talk about how impactful smart tab usage can be, the tools that are built into Salesforce to help you check the performance of your org, and you should always take a look at standard components first. You should subscribe for

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31:55

Service Cloud with Purvi Desai

Salesforce Admins Podcast ·

2020/07/16

Today on the Salesforce Admins Podcast, we’re chatting with Purvi Desai, Director Product Marketing for Service Cloud. We learn how admins can get started with this amazing product. Join us as we talk about how to use personas to help you configure service cloud, the amazing powers of macros, and some product marketing insights about how to build a demo. You should subscribe for the full episode, but here are a few takeaways from our conversation with Purvi Desai. What we learned about Service

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27:25

Getting to Know Work.com with Wade Wegner

Salesforce Admins Podcast ·

2020/07/09

Today, we’re joined by Wade Wegner, SVP Developer Platform at Salesforce and Product Leader for Work.com. We learn about the new collection of tools and resources, built on the Salesforce platform, to help businesses navigate the reopening process safely and responsibly. Join us as we talk about how Wade and his team were able to build out Work.com in a matter of weeks, the new considerations companies face as they look to reopen, and how Work.com’s suite of tools and resources can help you. You

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28:21

Flow Builder & Automation with John Kucera

Salesforce Admins Podcast ·

2020/07/02

Flow Builder & Automation with John Kucera Today on the Salesforce Admins Podcast, we bring on John Kucera, a Product Manager at Salesforce. We find out all the latest and greatest things that Flows are capable of and why it’s worth it to make the switch from Process Builder. Join us as we talk about the new live ListViews feature, how you can automate hundreds and thousands of record changes (with debugging), and now is the best time ever to get started with Flows. You should subscribe for

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19:18

Salesforce Optimizer with Niket Trivedi

Salesforce Admins Podcast ·

2020/06/24

Today on the Salesforce Admins Podcast, we’re talking with Niket Trivedi, the Product Manager for Salesforce Optimizer at Salesforce. We find out what’s new for Salesforce Optimizer in Summer 20, and it turns out there’s a lot going on. Join us as we talk about what went into converting a PDF report into an app, how you can use Optimizer to get on the same page with leadership, and what the future looks like. You should subscribe for the full episode, but here are a few takeaways from our

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16:52

In-App Guidance with Tim Dubois

Salesforce Admins Podcast ·

2020/06/17

Today on the Salesforce Admins Podcast, we bring on Tim Dubois, the Product Manager for In-App Guidance at Salesforce. We learn how admins can take advantage of this cool feature and some best practices for creating these cool prompts. Join us as we talk about best processes for floating prompts versus docked prompts, how to add the information your users need, and the metrics you need to look at for user engagement. You should subscribe for the full episode, but here are a few takeaways from our

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29:30

We Still Don't Know What to Call This Episode

Salesforce Admins Podcast ·

2020/05/27

Before the calendar rolls over to June, we’re back for another special episode to recap great Salesforce content this month. This week on the Salesforce Admins Podcast, Mike and Gillian are back with the We Still Don’t Know What to Call This Episode. Seriously, help us out. Join us as we talk about all the great Salesforce content from this month, as well as much of the content published on Admin.Salesforce.com You should subscribe for the full episode, but here are a few takeaways from our

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19:53

Best Practices for Building Formulas with Eric Praud

Salesforce Admins Podcast ·

2020/05/20

Today on the Salesforce Admins Podcast, we’re talking to Eric Praud, a Service Cloud Delivery Manager at Ladbrokes Coral Group. We discuss best practices for building formulas and how to ask and answer questions on the Salesforce community. Join us as we talk about why you need to learn things with the mindset that you may need to teach them later, why it’s so important to avoid technical debt, and how to be better at asking for and giving help on the Answers community. You should subscribe for the

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21:06

Get Out of Your Own Way with Yves Stewart

Salesforce Admins Podcast ·

2020/05/13

Today on the Salesforce Admins Podcast, we’re joined by Yves Stewart, a Salesforce Consultant at Slalom. We learn how to get out of your own way and dig into your problem. Join us as we talk about why you just need to get started, the importance of surrounding yourself with the platform, and the importance of having patience with yourself as you learn. You should subscribe for the full episode, but here are a few takeaways from our conversation with Yves Stewart. How Yves got started as an

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21:34

Salesforce for Good: The Community at Large with Ryan...

Salesforce Admins Podcast ·

2020/05/07

Today we have the final episode of the Salesforce for Good mini-series on the Salesforce Admins Podcast. These special episodes are hosted by Marc Baizman, Senior Admin Evangelist at Salesforce, and nonprofit veteran. Today, we talk to Ryan Ozimek, CEO of Soapbox Engage, to discuss how he’s organizing the community to support each other. Join us as we talk about how a first-hand view of the Balkan conflict lead him to devote his life to helping nonprofits use technology to enable their missions, and

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33:34

Dynamic Pages with Vin Addala

Salesforce Admins Podcast ·

2020/05/04

We’re back with another special bonus episode of the Salesforce Admins Podcast, this time with Vin Addala, Product Manager on the Lightning Platform. We’re discussing how dynamic forms and pages are changing the game for what’s possible for admins. Join us as we talk about the new dynamic features coming in Summer ‘20, how admins and devs make a dynamic duo that can solve any problem, and why drag-and-drop tools punch above their weight. You should subscribe for the full episode, but here are a few

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28:50

We Still Don't Know What to Call This Episode

Salesforce Admins Podcast ·

2020/04/29

It’s the last Thursday of April, and you know what that means. This week on the Salesforce Admins Podcast, Mike and Gillian are back for another installment of our monthly overview of Salesforce content: the We Still Don’t Know What to Call This Episode. Really, though, we need some help coming up with a name, so please reach out on Twitter and help us brainstorm. Join us as we talk about all the great Salesforce content from this month, as well as Mike’s breakdown of the ins and outs of casseroles

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214 results

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