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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:48:02

Koolmill’s Cool As-a-Service Story

UNSCRIPTED ·

2022/10/12

Sarah welcomes Alec Anderson, Managing Director of Koolmill Systems, to talk about how his company is disrupting the rice milling industry – not only with its innovating rice milling machine, but with an As-a-Service go-to-market strategy.

en

00:30:44

Revisiting the Core Concepts of Industrial Automation

UNSCRIPTED ·

2022/10/05

Kevin Starr, North American Service Development Manager at ABB, joins Sarah for a conversation around Industrial Automation and how the education of today’s workforce must evolve while maintaining the core principles.

en

00:43:19

HPE’s Operational Services Strategy

UNSCRIPTED ·

2022/09/28

Sarah welcomes Norbert Schöfberger, Global Vice President of Infrastructure Services Sales at HPE, to discuss how the company is adapting to customer expectations and evolving its GTM.

en

00:33:24

6 Ways to Address Employee Burnout

UNSCRIPTED ·

2022/09/21

Sarah welcomes Darcy Gruttadaro, Director of the Center for Workplace Mental Health, part of the APA Foundation, for a discussion around the tie between burnout and mental health and for tangible tips on how to address employee burnout.

en

00:39:10

Advice to Drive Service Transformation Success

UNSCRIPTED ·

2022/09/14

Sarah talks with Berit Hallgren, Program Director at Tetra Pak, about lessons learned in her 30+ year career with the company on what it takes to achieve the strategic alignment, prioritization, and change management that contribute to a successful service transformation. This conversation is from the Stockholm Live Tour event.

en

00:39:46

Are You an Emotionally Strong Leader?

UNSCRIPTED ·

2022/09/07

Sarah welcomes to the podcast, Carolyn Stern, emotional intelligence and leadership development expert and author of the forthcoming book, The Emotionally Strong Leader: An Inside-Out Journey to Transformational Leadership.

en

00:14:17

Summer Roundup

UNSCRIPTED ·

2022/08/31

With so many having recently returned from summer holidays, Sarah recaps the highlights from our podcast episodes this summer so you can be sure to go back and check out what you missed!

en

00:17:08

Key Themes from Field Service Hilton Head 2022

UNSCRIPTED ·

2022/08/24

Sarah shares what was top of mind among attendees at WBR’s Field Service Hilton Head event last week in South Carolina.

en

00:50:42

A Woman Leader Shares Her Service Story

UNSCRIPTED ·

2022/08/17

In a session from the Austin Live Tour, Sarah welcomes Sonya Roshek, VP Field Services at B+T Group for an open conversation about what it’s been like to work, progress, and lead in male-dominated industries. She discusses what she’s learned, what she wants others to understand, what has evolved and what still needs to evolve.

en

00:52:39

Finding, Accelerating and Retaining Field Service Talent

UNSCRIPTED ·

2022/08/10

In a session from the Austin stop of the Future of Field Service Live Tour, Sarah talks with Katy Chandler, VP of Learning and Development at DuraServ and Roy Dockery, VP of Field Operations at Flock Safety, about the tactics they’ve implemented to not only find new talent, but also accelerate their time to value and maximize retention.

en

00:45:17

Baxi’s Path to Heat-as-a-Service

UNSCRIPTED ·

2022/08/03

James Galloway, Head of Product Marketing - Commercial, UK & Ireland at BDR Thermea Group, talks with Sarah about why and how Baxi (one of BDR Thermea’s brands) has introduced Heat-as-a-Service and shares his thoughts on what makes this business model transformation both challenging and worthwhile.

en

00:31:22

Why the Future of Service Depends on Putting People...

UNSCRIPTED ·

2022/07/27

In this episode, from the Paris Live Tour, Sarah speaks with Jean de Kergorlay, Digital Buildings Services Director - Europe at Schneider Electric who has been with Schneider Electric for 34 years. Jean shares his unique perspective on how service has evolved as a part of business differentiation and strategy. While he fully recognizes the value and immense potential of digital, his opinion is that the future of our industry depends on our people.

en

00:44:07

Scaling Innovation to Drive Business Impact

UNSCRIPTED ·

2022/07/20

Author, Advisor and Top 10 Global Thought Leader Frank Mattes shares perspective on some of the most common reasons that innovation fails and sheds light on the why, when, and how of scaling innovation to drive business impact.

en

00:26:00

Creating a Remote Service Strategy

UNSCRIPTED ·

2022/07/13

In this session, from the Stockholm stop of the Future of Field Service Live Tour, Sarah talks with Roel Rentmeesters, VP of Services at Munters, about the considerations in creating a remote service strategy. Roel discusses how to navigate resistance to change, how remote service factors in to Servitization, and how delivering outcomes requires an evolution of service delivery.

en

00:48:25

Why and How Service Should be Prioritizing...

UNSCRIPTED ·

2022/07/06

Rainer Karcher, Global Director of IT Sustainability at Siemens, joins Sarah to discuss why service-based business should be prioritizing sustainability, how to do so, and what the future holds related to regulatory pressures, customer expectations, and investment decisions.

en

00:27:24

How to Prepare for the Field Service of 2025

UNSCRIPTED ·

2022/06/29

On today’s podcast, we’re sharing a session from the Paris Live Tour with Jean Claude Jobard, Vice President EMEA, Marmon Link at Marmon Foodservice Technologies. Well-versed on today’s landscape, Jean Claude’s focus is on the reality that the pace of change is only increasing, and leaders need to become more adept at anticipating what comes next. He shares his thoughts on the four major trends that will shape what field service will look like in three to five years and discusses what it will take

en

00:12:20

Live Tour Austin Highlights

UNSCRIPTED ·

2022/06/22

That’s a wrap! Sarah shares an overview of the final Future of Field Service Live Tour event in Austin, Texas, and tells listeners what to expect next.

en

00:37:46

Husky’s Move to Predictive Service

UNSCRIPTED ·

2022/06/15

Sarah welcomes back Tony Black, President of Service at Husky Injection Molding Systems, who was this podcast’s very first guest when he was with Otis Elevator. In his new role, Tony shares with Sarah the catalysts for Husky’s move to predictive service, what’s enabled the company’s progress thus far, and what the future holds.

en

00:32:14

The Power of Relational Intelligence

UNSCRIPTED ·

2022/06/08

Sarah welcomes back Founder & Managing Director, Bandelli & Associates and author, Dr. Adam Bandelli, to discuss his new book Relational Intelligence: The Five Essential Skills You Need to Build Life-Changing Relationships.

en

00:14:03

Live Tour Frankfurt & Stockholm Highlights

UNSCRIPTED ·

2022/06/01

Sarah shares a synopsis of the topics discussed at Frankfurt Future of Field Service Live Tour stop on May 19th and the Stockholm stop on May 24th.

en

366 results

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