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PODCAST

UNSCRIPTED

Future of Field Service

The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and

business management

All Episodes

00:52:39

Finding, Accelerating and Retaining Field Service Talent

UNSCRIPTED ·

2022/08/10

In a session from the Austin stop of the Future of Field Service Live Tour, Sarah talks with Katy Chandler, VP of Learning and Development at DuraServ and Roy Dockery, VP of Field Operations at Flock Safety, about the tactics they’ve implemented to not only find new talent, but also accelerate their time to value and maximize retention.

en

00:45:17

Baxi’s Path to Heat-as-a-Service

UNSCRIPTED ·

2022/08/03

James Galloway, Head of Product Marketing - Commercial, UK & Ireland at BDR Thermea Group, talks with Sarah about why and how Baxi (one of BDR Thermea’s brands) has introduced Heat-as-a-Service and shares his thoughts on what makes this business model transformation both challenging and worthwhile.

en

00:31:22

Why the Future of Service Depends on Putting People...

UNSCRIPTED ·

2022/07/27

In this episode, from the Paris Live Tour, Sarah speaks with Jean de Kergorlay, Digital Buildings Services Director - Europe at Schneider Electric who has been with Schneider Electric for 34 years. Jean shares his unique perspective on how service has evolved as a part of business differentiation and strategy. While he fully recognizes the value and immense potential of digital, his opinion is that the future of our industry depends on our people.

en

00:44:07

Scaling Innovation to Drive Business Impact

UNSCRIPTED ·

2022/07/20

Author, Advisor and Top 10 Global Thought Leader Frank Mattes shares perspective on some of the most common reasons that innovation fails and sheds light on the why, when, and how of scaling innovation to drive business impact.

en

00:26:00

Creating a Remote Service Strategy

UNSCRIPTED ·

2022/07/13

In this session, from the Stockholm stop of the Future of Field Service Live Tour, Sarah talks with Roel Rentmeesters, VP of Services at Munters, about the considerations in creating a remote service strategy. Roel discusses how to navigate resistance to change, how remote service factors in to Servitization, and how delivering outcomes requires an evolution of service delivery.

en

00:48:25

Why and How Service Should be Prioritizing...

UNSCRIPTED ·

2022/07/06

Rainer Karcher, Global Director of IT Sustainability at Siemens, joins Sarah to discuss why service-based business should be prioritizing sustainability, how to do so, and what the future holds related to regulatory pressures, customer expectations, and investment decisions.

en

00:27:24

How to Prepare for the Field Service of 2025

UNSCRIPTED ·

2022/06/29

On today’s podcast, we’re sharing a session from the Paris Live Tour with Jean Claude Jobard, Vice President EMEA, Marmon Link at Marmon Foodservice Technologies. Well-versed on today’s landscape, Jean Claude’s focus is on the reality that the pace of change is only increasing, and leaders need to become more adept at anticipating what comes next. He shares his thoughts on the four major trends that will shape what field service will look like in three to five years and discusses what it will take

en

00:12:20

Live Tour Austin Highlights

UNSCRIPTED ·

2022/06/22

That’s a wrap! Sarah shares an overview of the final Future of Field Service Live Tour event in Austin, Texas, and tells listeners what to expect next.

en

00:37:46

Husky’s Move to Predictive Service

UNSCRIPTED ·

2022/06/15

Sarah welcomes back Tony Black, President of Service at Husky Injection Molding Systems, who was this podcast’s very first guest when he was with Otis Elevator. In his new role, Tony shares with Sarah the catalysts for Husky’s move to predictive service, what’s enabled the company’s progress thus far, and what the future holds.

en

00:32:14

The Power of Relational Intelligence

UNSCRIPTED ·

2022/06/08

Sarah welcomes back Founder & Managing Director, Bandelli & Associates and author, Dr. Adam Bandelli, to discuss his new book Relational Intelligence: The Five Essential Skills You Need to Build Life-Changing Relationships.

en

00:14:03

Live Tour Frankfurt & Stockholm Highlights

UNSCRIPTED ·

2022/06/01

Sarah shares a synopsis of the topics discussed at Frankfurt Future of Field Service Live Tour stop on May 19th and the Stockholm stop on May 24th.

en

00:37:58

Clarifying Digital Transformation vs. Innovation

UNSCRIPTED ·

2022/05/25

Dan Toma, Innovation Thought Leader and award-winning author of the Corporate Startup and Innovation Accounting, as well as co-founder of Innovation Advisory Firm OUTCOME, talks with Sarah about the differences between Digital Transformation and Innovation and why/how the terms can be erroneously used interchangeably.

en

00:45:49

Reinventing Recruitment and Retention for Today’s...

UNSCRIPTED ·

2022/05/18

Sarah welcomes Arran Stewart, the Co-Founder and CVO of blockchain-powered recruitment platform Job.com, who has been featured in in Forbes, Inc., Reuters, Wired, Fortune, and Nasdaq, among others, to share his insights on hiring, recruitment, and job market trends.

en

00:17:35

Live Tour London Highlights

UNSCRIPTED ·

2022/05/11

Sarah reports in from her travels with a synopsis of the topics discussed at the second Future of Field Service Live Tour stop in Paris on May 5th.

en

00:31:12

Reimagining Industry Growth Amidst Supply Chain...

UNSCRIPTED ·

2022/05/04

Sarah welcomes Dan Varroney, President and CEO of strategic consulting firm Potomac Core and a sought-after expert on economic performance with appearances on CNBC, Fox, Dow Jones, MarketWatch, Bloomberg, Forbes, and the BBC. He’s recently authored new book Reimagining Industry Growth: Strategic Partnerships in an Era of Uncertainty and talks with Sarah about the need to evolve how we think about and approach partnerships in business to meet modern needs.

en

00:37:26

What is the Business Potential of Transformation?

UNSCRIPTED ·

2022/04/27

You may remember Joe Pine from podcast #19. He’s the co-author of The Experience Economy, Infinite Possibility, and Authenticity and author of Mass Customization as well as co-founder of Strategic Horizons LLP. On today’s episode, Sarah welcomes Joe back to discuss a column he co-wrote recently for HBR titled The “New You” Business which dives into the business opportunity of transformation.

en

00:44:49

Overcoming the Barriers to Service Growth

UNSCRIPTED ·

2022/04/20

Hilbrand Rustema, Founder and Managing Director of Noventum and Marne Martin, President of the Service Management Business Unit at IFS join Sarah to discuss recent research conducted on service growth trajectories and what today’s biggest hurdles to overcome are in achieving service potential.

en

00:11:40

Live Tour Paris Highlights

UNSCRIPTED ·

2022/04/13

Sarah reports in from her travels with the three key topics discussed at the first Future of Field Service Live Tour stop in Paris.

en

00:40:40

TSIA on The State of Field Service in 2022

UNSCRIPTED ·

2022/04/06

Sarah welcomes Vele Galovski, Vice President, Support and Field Services at TSIA for a conversation around the findings of his latest State of Field Service benchmark research.

en

00:32:59

Leadership Through the Lens of a Two-Star General

UNSCRIPTED ·

2022/03/30

Sarah welcomes General Brent Baker, a retired two-star general with US Air Force who recently published a book on leadership with a collection of personal experiences over his 37-year USAF career who also currently leads PTC’s Federal, Aerospace and Defense business unit.

en

357 results

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