x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Customer Service Revolution | Customer Experience & Employee Experience Insights

John Dijulius - Customer Experience & Customer Service Expert

Customer service, and employee experience, done right, can be your company"s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs,

business management

All Episodes

13:13

068: Stop Calling It a Labor Shortage, It Is a...

Customer Service Revolution | Customer Experience &... ·

2022/01/12

Chief Revolution Officer John DiJulius of The DiJulius Group discusses why we need to stop calling the great resignation a labor shortage and start calling it a turnover crisis. Learn: Why CX Strong should be your company’s highest priority right now Why overall customer satisfaction is at a 15-year low What are the two biggest mistakes companies are making right now? How performance is contagious Resources mentioned: www.thedijuliusgroup.com The Customer Service Revolution Podcast If you

en

51:07

067: Lead Well

Customer Service Revolution | Customer Experience &... ·

2021/12/15

Chief Revolution Officer John DiJulius of The DiJulius Group talks with Ken Falke about his newest book Lead Well: 10 Steps to Successful and Sustainable Leadership. As a former member of the U.S. Navy, a serial entrepreneur, and the current chairman and founder of Boulder Crest Foundation, Ken has learned the key disciplines that make a great leader. Learn the Lead Well 10: #1: Lead Yourself First #2: Set and Clearly Communicate Your Vision #3: Set and Achieve Goals that Align with Your Vision #4:

en

51:44

066: Is it Time for a CXO (Chief Experience Officer)?

Customer Service Revolution | Customer Experience &... ·

2021/12/08

Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, presents a webinar to help you determine if it is time for a CXO (Chief Experience Officer). You will learn: When it is time to hire/promote a CXO Where CXOs come from How to prepare and train a CXO How to hire/promote the right CXO What a CXO should be responsible for Resources mentioned: The Customer Service Revolution Podcast Customer Experience Executive Academy

en

08:20

065: The Best Thing You Can Collect

Customer Service Revolution | Customer Experience &... ·

2021/12/01

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the most important thing anyone can collect and how it will appreciate faster than anything else. Life is all about relationships and the rest is just details. You will learn: Why you need to be extremely choosy when collecting relationships How our accomplishments are the result of hundreds of contributions throughout our lives Who the leading cast members and supporting characters in our lives are Why there’s no such thing as

en

13:50

064: How to Live an Extraordinary Life… So Countless...

Customer Service Revolution | Customer Experience &... ·

2021/11/10

Chief Revolution Officer John DiJulius of the DiJulius Group discusses why undeveloped potential cheats those around us and those we touch, influence, and impact. It also deprives us of joy, satisfaction, and opportunities. Living life to our fullest potential is not an opportunity; it is a responsibility. We have an obligation to be the best version of ourselves that we can possibly be every day. This isn’t just about us and how our life will benefit. It’s also for all the people depending on us:

en

08:50

063: 5 Steps to Creating an Organization Obsessed...

Customer Service Revolution | Customer Experience &... ·

2021/11/03

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the 5 steps to creating an organization obsessed with going above and beyond. To build an above and beyond company culture, you must be proactive about creating awareness. This can be done by constantly advertising stories to your employees. You will learn: One of John’s favorite stories of going above and beyond How an above and beyond mentality requires a cultural shift in the way you and your employees think How creating an

en

07:55

062: The Customer Experience Olympics

Customer Service Revolution | Customer Experience &... ·

2021/10/27

Chief Revolution Officer John DiJulius of the DiJulius Group discusses how to make your customer experience training more fun and effective. Your customer experience strategy is worthless without ensuring it is retained and executed by every existing and new team member. Just because your employees were in attendance at your customer service training or watched the presentation online doesn’t mean they retained everything that was taught. There must be a certification component. It is important to

en

07:25

061: Why Your Doctor, Lawyer, & Accountant Suck at...

Customer Service Revolution | Customer Experience &... ·

2021/10/20

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the top 4 reasons why the majority of businesses from the medical, financial, and legal industries are so archaic in the client experience they deliver. You will learn: Why doctors, lawyers, and accountants don’t have time to focus on strong business practices, building a strong corporate culture, or creating a world-class client or patient experience How technical brilliance has become a commodity Why there’s a need for

en

08:06

060: How to Attract a Bunch of Tesla-Driving,...

Customer Service Revolution | Customer Experience &... ·

2021/10/13

Chief Revolution Officer John DiJulius of the DiJulius Group discusses what it takes to attract a bunch of Tesla-driving, Peloton-riding, Starbucks-drinking, Apple-using, and Lululemon-wearing customers. Those brands are not trying to be all things for all people. They are unique, almost exclusive, yet have a cult-like customer base. Their customers are looking for superior products and services wrapped in a compelling experience that makes them feel better about themselves. Those brands are a

en

12:30

059: 6 Steps in Launching a Successful Customer...

Customer Service Revolution | Customer Experience &... ·

2021/10/06

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the 6 steps in launching a successful customer service initiative that lasts. Every company is guilty of coming up with a bunch of great ideas and incredible initiatives in a meeting room only to have them eventually fizzle out and die. This leaves the management team frustrated and cynical and the employees skeptical about what the next program of the year, the flavor of the month, or management by the best seller will be. The

en

46:36

058: Creating a Tattoo Worthy Brand

Customer Service Revolution | Customer Experience &... ·

2021/09/29

Chief Revolution Officer John DiJulius of the DiJulius Group talks with the legend of corporate culture, Chuck Runyon. Chuck is the CEO and co-founder of Self Esteem Brands, LLC, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, Provision Security, Healthy Contributions, and Nutrition U. Chuck has created one of the most amazing internal work cultures for his employees and franchisees. More than 5,000 employees and customers (members) have Anytime Fitness tattoos! You will learn:

en

47:35

057: I’ll Be Back – How to Get Customers to Come Back...

Customer Service Revolution | Customer Experience &... ·

2021/09/22

Chief Revolution Officer John DiJulius of The DiJulius Group talks with Shep Hyken, customer service expert, about his new book, I’ll Be Back: How to Get Customers to Come Back Again and Again. You will learn: How to design and create an experience that gets customers to return again and again. The difference between repeat customers and loyal customers. The one trackable trend that leaders must monitor every morning. Why most "loyalty programs" fail to create customer loyalty. How delivering

en

09:27

056: How to Capitalize on Revenge Spending

Customer Service Revolution | Customer Experience &... ·

2021/09/15

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best way to capitalize on revenge spending. The last 18 months have built up a lot of demand and consumer savings are near record highs. However, customers are now pickier than ever about which companies they do business with. Learn how you can position your business to handle what could be an economic boom for some. You will learn: Revenge spending is a key reason to expect economic growth in the foreseeable future Why

en

11:50

055: The Weather Report Challenge

Customer Service Revolution | Customer Experience &... ·

2021/09/08

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best and easiest way to find out if your employees have extremely high service aptitude and if your company is obsessed with customer service. You will learn: If your employees are not providing the same level of customer experience every single time, then you’re going to get an employee roulette. Call your company and ask whoever answers the phone if they can tell you what the weather is. How Zappos and John Robert’s Spa

en

38:56

054: “The Experience Maker” with Dan Gingiss

Customer Service Revolution | Customer Experience &... ·

2021/09/01

Senior Customer Experience Consultant for The DiJulius Group Dave Murray talks with international keynote speaker and customer experience coach Dan Gingiss about some great insights from his upcoming book, The Experience Maker, as well as about how to create an experience that people want to share. You will learn: How to be WISE in your customer experience and WISER than the competition What it looks like to be witty and clever in your customer experience Why extraordinary means focusing on being

en

40:30

053: The Science of Service and Loyalty with Jack Mackey

Customer Service Revolution | Customer Experience &... ·

2021/08/25

In this week’s episode, Dave Murray, Senior Customer Experience Consultant for The DiJulius Group, sits down with Jack Mackey who's listed in the Who's Who of Customer Experience and is a founding member of the Customer Experience Professionals Association. Understand how to create remarkable new experiences by solving not selling and make it easy for your customers to buy from you by engaging human-to-human and teaching through stories. In today’s episode, you will learn: What is the actual

en

56:28

052: Talking "Ultimate Guest Experience" with Author...

Customer Service Revolution | Customer Experience &... ·

2021/08/18

Senior Customer Experience Consultant for The DiJulius Group, Dave Murray, talks with Scott McKain, author and member of the Speakers Hall of Fame and the Sales and Marketing Hall of Fame, about creating the ultimate guest experience. You will learn: The difference between the customers we attract versus the customers we pursue The true importance of setting expectations What the primary differentiator for your business is What reverse mentors are and why they’re important What can happen in

en

44:33

051: Measuring Your Customer’s Experience

Customer Service Revolution | Customer Experience &... ·

2021/08/11

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, about the importance of measuring your customer’s experience. You will learn: Why measuring your customer’s experience is critical to improving the customer service your organization delivers. What the best types of measurement tools to get the highest response rate and most accurate information are.

en

48:21

050: World Class Leadership

Customer Service Revolution | Customer Experience &... ·

2021/07/28

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, or “Murray,” Senior Customer Experience Consultant for The DiJulius Group, about the Commandment X of The DiJulius Group’s Methodology, World-Class Leadership. You will learn: How to create a world-class internal culture that only attracts, hires, and retains the people who are capable of upholding the service vision of the organization. Walking the talk. Every world-class customer service organization is

en

01:08:04

049: The Customer Experience Cycle

Customer Service Revolution | Customer Experience &... ·

2021/07/21

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy about the power of establishing consistency throughout every customer touchpoint and creating systems and processes that remove variation and provide a consistent customer experience. You will learn: How to transform even your mundane interactions into memorable experiences How to identify the

en

249 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Handelsblatt Crime - spannende Streitfälle der deutschen Wirtschaft

Ina Karabasz, Solveig Gode, Sönke Iwersen

Deffner und Zschäpitz – Der Wirtschafts-Talk von WELT

WELT

Black Box - La scatola nera della finanza

Guido Brera e Gian Luca Comandini -...