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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

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All Episodes

55:18

Exploring Life-Centered Design: Insights for...

This is HCD – Human-Centered Design, UX & Service... ·

2025/04/07

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Discover the evolution of design with experts Gerry Scullion, Steve Baty, and Martin Tomitsch as they discuss the shift from Human-Centered Design to Life-Centered Design. Dive into innovative strategies, industry shifts, and impactful approaches for sustainable futures. 🎁 Enter to win a copy of 'Designing Tomorrow' by Steve Baty and Martin

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46:59

Unlearning Ableism: How to Foster Genuine Disability...

This is HCD – Human-Centered Design, UX & Service... ·

2025/04/02

👉 Get started with my free 5-Day Email course for service designer, UX Designers and people looking to improve their services. https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Join Gerry Scullion in this engaging episode of 'This is HCD' as he converses with Jamie Shields, co-founder of Disabled by Society, a business dedicated to revolutionising disability inclusion. Jamie, an accessibility consultant, shares insightful strategies on moving beyond mere

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44:45

"Empathy, Neurodivergence, and Holistic Support: A...

This is HCD – Human-Centered Design, UX & Service... ·

2025/03/25

We speak with Suzanne Hanway, an occupational therapist from Dublin with 28 years of experience. Suzanne discusses her journey into occupational therapy, the focus on daily life aspects, and the impact on illness, disability, or neurodivergence. The conversation delves into neurodivergence, advocating for a unified term and emphasising acceptance. Suzanne highlights challenges faced by neurodivergent individuals in accessing services and the importance of strong connections between parents, schools,

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41:13

Unlocking the Science of Bravery: Elevate Your...

This is HCD – Human-Centered Design, UX & Service... ·

2025/03/24

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training 🎙 Welcome to our podcast featuring Jill Schulman, a leadership expert and ex-Marine, as we dive deep into the Science of Bravery! Discover how bravery goes beyond fearless acts and learn practical insights to cultivate courage in your workplace. Key Takeaways - Understanding Bravery: It's about taking action despite fears, not about

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36:08

🚀 The UX Process is Broken – Here’s How to Fix It...

This is HCD – Human-Centered Design, UX & Service... ·

2025/03/18

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Join us for an exciting episode as we dive into the world of UX design with Tanuj Shah, the visionary founder of Build UX. 🌟 Learn how this groundbreaking platform is transforming design workflows with automation, collaboration, and integration! 🤖 Explore the challenges of tool overload, the importance of live UX artefacts, and the future of

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47:46

The Realities of Design Leadership with Marzia Aricò

This is HCD – Human-Centered Design, UX & Service... ·

2025/03/06

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Marzia Aricò to explore the raw, unfiltered realities of design leadership. From navigating failed ventures and the lessons they bring, to the evolving role of design in organisations, Marzia shares insights from her groundbreaking book, Design Leadership Chronicles. They discuss

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47:52

Escaping the Screen: Rethinking Work, Attention, and...

This is HCD – Human-Centered Design, UX & Service... ·

2025/02/22

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode, I sit down with Joff Outlaw and Brad Marshall, co-authors of Busy Idiots, to explore the modern obsession with busyness and the digital distractions that keep us in a perpetual cycle of inefficiency. We dive into why productivity has been hijacked by technology, how workplace cultures reinforce the need to “look busy,” and

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48:15

Designing the Future of Mental Health: Tracy DeLuca...

This is HCD – Human-Centered Design, UX & Service... ·

2025/02/11

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode, Tracy DeLuca discusses how design and psychedelics can transform mental health care and education. She shares her journey from advertising to design and highlights how psychedelics, especially microdosing, can enhance creativity and improve mental well-being. Tracy emphasizes the need for innovative financial models to make

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35:09

Exploring Identity Through Design with Lesley-Ann Noel

This is HCD – Human-Centered Design, UX & Service... ·

2025/02/03

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this engaging conversation, Gerry Scullion speaks with Lesley Anne, a designer and author from Trinidad, about her journey from her Caribbean roots to becoming a global citizen and leader in decolonial design. They explore themes of identity, the impact of post-colonialism on design practices, and the evolution of design education at OCAD

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42:09

Designing for Equity: Reimagining Food Systems with...

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/29

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of This is HCD, Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex web of how we grow, distribute, and experience food, diving into the inequities present at every level—from production to consumption. Lucy shares her

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3:50

Defining Human-Centered Design

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/29

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training In this episode of Defining Human-Centered Design, Gerry Scullion shares an exciting update on the community-driven project to define what Human-Centered Design truly means. Discover how practitioners from around the world are shaping this initiative and learn how you can get involved by sharing your perspective. Head to

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33:09

Exploring Identity Through Design with Lesley-Ann Noel

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/28

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/OR Design Training: https://www.thisishcd.com/training Episode Description In this engaging conversation, Gerry Scullion speaks with Lesley Anne, a designer and author from Trinidad, about her journey from her Caribbean roots to becoming a global citizen and leader in decolonial design. They explore themes of identity, the impact of post-colonialism on design practices, and the evolution of

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3:50

Defining Human-Centered Design

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/22

In this episode of Defining Human-Centered Design, Gerry Scullion shares an exciting update on the community-driven project to define what Human-Centered Design truly means. Discover how practitioners from around the world are shaping this initiative and learn how you can get involved by sharing your perspective. Head to www.humancentereddesignis.com to sign up for free and be part of this important conversation before 28th January 2025 to get involved. Let’s shape the future of Human-Centered

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42:09

Designing for Equity: Reimagining Food Systems with...

This is HCD – Human-Centered Design, UX & Service... ·

2025/01/08

In this episode of This is HCD, Gerry Scullion sits down with Lucy Flores, a seasoned design strategist with a passion for advancing equity in the food system. Together, they explore the complex web of how we grow, distribute, and experience food, diving into the inequities present at every level—from production to consumption. Lucy shares her journey into design and food justice, her innovative approaches to co-designing equitable solutions, and inspiring examples of local and regional food systems

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66:22

Designing for Trust in Public Health with Victor Udoewa

This is HCD – Human-Centered Design, UX & Service... ·

2024/12/09

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training -------- In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the

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58:52

Designing for Trust in Public Health with Victor Udoewa

This is HCD – Human-Centered Design, UX & Service... ·

2024/12/04

In this conversation, Victor Udoewa shares his journey as a service designer at the CDC, discussing the importance of human-centered design in public health, the challenges of data interoperability, and the need to build trust within communities. He emphasizes the significance of equity in health initiatives and reflects on the historical context that affects trust in public health systems. Victor also explores the role of visualization in making data accessible and actionable, and he shares

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60:01

Designing Resilience in Humanitarian Aid with Jocelyn...

This is HCD – Human-Centered Design, UX & Service... ·

2024/12/03

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training ------- In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate

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52:31

Designing Resilience in Humanitarian Aid with Jocelyn...

This is HCD – Human-Centered Design, UX & Service... ·

2024/11/27

In this episode, Gerry Scullion speaks with Jocelyn Wyatt, CEO of Alight and former CEO of IDEO.org, about designing resilience in humanitarian aid. They explore Jocelyn’s journey, insights into navigating complex political landscapes, and how co-creation and innovation are transforming the humanitarian sector. From tackling climate displacement to supporting communities in crisis, this episode delves into how design can empower displaced populations and redefine humanitarian impact.Subscribe on

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46:12

Designing Workplaces & Companies with Alicia Grimes

This is HCD – Human-Centered Design, UX & Service... ·

2024/11/26

👉 Get started with my free 5-Day Email course for changemakers: https://www.changemakersroadmap.com/ OR Design Training: https://www.thisishcd.com/training Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately

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40:42

Designing Workplaces & Companies with Alicia Grimes

This is HCD – Human-Centered Design, UX & Service... ·

2024/11/20

Gerry Scullion speaks with Alicia Grimes, co-founder of The Future Kind, a UK-based culture consultancy that focuses on designing “company operating systems” to align strategy and culture. The discussion explores how organizations can create better experiences for their people, fostering collaboration, alignment, and innovation to ultimately deliver exceptional products and services. Subscribe on YouTube Podcast Links https://www.thefuturekind.co/ https://www.linkedin.com/in/aliciagrimes/ The

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