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PODCAST

Glazed Over

Glazed Over is the newest offering from the Contemporary Ceramic Studio Association. Own a ceramic studio and want to amplify your reach? Thinking of opening a contemporary ceramic art space but don’t know where to start? The CCSA has gathered experts, trade secrets, suppliers and more for your business to flourish, whether you’re a veteran studio owner or just joining the ranks. Listen in and subscribe for episode alerts so you don’t miss a beat.

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All Episodes

01:19:38

Customer Journey with Samantha Irwin

Glazed Over ·

2025/06/25

In this episode, we chat with Samantha Irwin—a former teacher and boutique hotel owner—about what she’s learned from leading teams and creating standout customer experiences. With years in the hospitality industry under her belt, Samantha shares practical advice on staff training, building a positive work culture, and making every customer feel seen and valued. Whether you're running a pottery studio, a gift shop, or something in between, her insights on loyalty, leadership, and service will

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01:19:18

Staff Culture with Julie and Robin Cates

Glazed Over ·

2025/06/11

Today on the podcast, we’re joined by Julie and Robin Cates from On the Pot in Salina, Kansas. With 23 years of experience under their belts, these two have figured out not just how to hire great team members—but how to keep them. They share what they look for in a new hire, how they run interviews, their training strategies, and why giving young people clear expectations and real responsibility can lead to long-term success for everyone.

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01:07:37

Tune in and get ready to upgrade your marketing toolbox!

Glazed Over ·

2025/05/28

We’re back with Bill Shipley from Constant Contact, and this time we’re talking way more than just email. Bill gives us the scoop on all the new tools Constant Contact has rolled out—from SMS marketing to social media scheduling to seamless ad integrations. If you thought it was just an email platform, think again. These updates are designed to make your entire business run smoother (and smarter).

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01:07:34

Clay Cutters with Anna Scott and Debi DelaCruz

Glazed Over ·

2025/05/15

Today we’re joined by Anna Scott from Cutters For Clay and Debi DelaCruz of De La Designs for a conversation all about clay cutters. We cover how to store and clean them, tips for getting started, and best sellers. Whether you’re just beginning with clay cutters and stamps or looking to add to your setup, there’s something here for you. Check out their work at cuttersforclay.co.uk and deladesigngifts.com for more info and to shop!Check out Occasion: https://occasion.app/Bisque Imports has partnered

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00:56:06

Successful Studio Spaces

Glazed Over ·

2025/05/01

In this episode, we are joined by Steve and Erin Racioppi to talk all about finding and designing the perfect studio space. We cover what to look for (and what to avoid) when touring potential locations, how to set up your space for the best creative flow, and what really matters. Plus, Steve drops a hot tip about one deal breaker of his when searching for new locations. Listen now—you don’t want to miss this one!Bisque Imports has partnered with 4-H, America's largest youth organization

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01:12:17

Influencer Marking with Michaela "MJ" Jaskowiak of As...

Glazed Over ·

2025/04/17

Today we chat with Michaela "MJ" Jaskowiak of As You Wish Pottery about the importance of Influencer Marketing. MJ takes us through what it is, how to reach out to influencers, and why you should be prioritizing this marketing strategy in 2025. This is an episode you'll come back to again and again! Bisque Imports has partnered with 4-H, America's largest youth organization! Licensed shapes are here- stock up now! https://www.bisqueimports.com/Check out Occasion:

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00:48:47

Handling Negative Reviews with Maddie Riegel

Glazed Over ·

2025/04/02

Nobody wants a bad review, but it happens—even to the best studios. In this episode, we're joined by Maddie Riegel, owner of Glazed Expressions, who has mastered the art of responding to negative feedback with grace and professionalism. Maddie walks us through her approach to handling tough reviews on Google, Facebook, and Yelp—without losing your cool. From diffusing tension to turning critics into loyal customers, she’s got the strategies you need when things go sideways. Don’t let a bad

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01:09:00

Kiln Chat with Jim Skutt

Glazed Over ·

2025/03/19

We are so excited to have the King of Kilns himself, Jim Skutt, on the podcast this week! Jim talks to us about kilns types, best practices for loading, how easy repairs can be, and more. He even answers some very specific "hypotheticals" from Christine and Ammie. This will be an episode many of us come back to over and over again, we just know it! Learn more about Skutt Kilns at www.skutt.comBisque Imports has partnered with 4-H, America's largest youth organization! Licensed shapes are here- stock

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01:02:39

4/20 Events Should Be A High Priority with Stacey...

Glazed Over ·

2025/03/07

In this episode of Glazed Over, Ammie and Jessica are joined by Stacey and Caren to talk all things 4/20 events! We’re covering how to host your own, collaborate with dispensaries, price your pieces and events, and best glazing practices for ceramic bongs and pipes. We cover disclaimers and language for these events- especially if cannabis is not legal where you are. This episode is packed with tips, laughs, and plenty of high-spirited creativity.

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00:53:37

Displays with Nancy Tuel and Wendy Pettys

Glazed Over ·

2025/02/19

Today we chat with display queens Nacy Tuel of Your Art's Desire and Wendy Pettys from The Pottery Patch. This episode is full of inspiration from starting with displays, tips on lighting, how to plan and schedule new displays, storing props, and more. You'll leave this episode excited and brimming with ideas for window displays, speedbumps, and shelf vignettes.

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00:42:03

Applying for Grants with Jaryn Conway

Glazed Over ·

2025/02/05

We have Jaryn Conway back on the podcast this week to discuss Grants. She tells us about how to find grants, what the application process looks like, and what to expect. Jaryn also walks us through the THRIVE program from the Small Business Administration, a robust and exciting acceleration program for small businesses across the US. Learn more about the program here: https://sbathrive.com/

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00:43:12

Technology Trends for PYOP with Aksh Gupta

Glazed Over ·

2025/01/22

This week we chat with Aksh Gupta of Occasion about what's trending in technology. We discuss where AI is going, how omni channels are the future, and what PYOP can do to stay up to date with the changing tides. Aksh is a wealth of information and makes a potentially intimidating topic really accessible. He even offers a special discount for CCSA members, so don't skip this episode! Learn more about Occasion at https://occasion.app/

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00:44:04

Adding a Coffee Bar

Glazed Over ·

2025/01/08

Ever thought about adding a coffee bar to your studio? Join us as we chat with Sherry and Steve George from Meg-Art Pottery Painting Studio & Espresso Bar. They’ll share their insights and experiences on blending art and coffee to create a unique studio experience!

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00:55:23

Trusting Your Staff with Lori Neff

Glazed Over ·

2024/12/25

We have PYOP legend Lori Neff of As You Wish Pottery on the podcast today to discuss how to trust your staff when you can't (or don't want to!) be in the studio. Spoiler alert: it takes an excellent training program and clear policies and systems. We know you'll be inspired to beef up your training program after hearing from Lori!

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00:57:20

Email Best Practices with Constant Contact

Glazed Over ·

2024/12/11

Today we chat with Bill Shipley of Constant Contact about how to send better emails. He talks us through interesting subject lines, what open rates we should be looking for, how often we should be emailing our audience and more. CCSA members get a discount on a Constant Contact account with their active membership!

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00:49:43

Why A Business Continuity Plan is Important with...

Glazed Over ·

2024/11/27

This week we're chatting with the incredible Ferne Benson about her recent breast cancer journey and how that impacted her studio, Mr. Toad's Pottery. Learn how putting systems in place can help you step away and trust your staff to take over in emergencies. Find the CCSA Business Continuity Guide in the resources on ccsaonline.com

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01:13:02

Adding Wheel Throwing to Your PYOP Studio with Jaryn...

Glazed Over ·

2024/11/13

Thinking about adding the wheel to your studio? Jaryn Conway from Just Claying Around walks us through the process including class structure, storage solutions, policies, and more!

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01:01:40

All It Takes Is A Goal with Julia McNair

Glazed Over ·

2024/10/30

This week we welcome back resident bookworm, Julia McNair, to discuss Jon Acuff's book All It Takes Is A Goal. We get into the main takeaways from the book and how we can apply goal setting to our businesses. You don't need to have read the book before listening, but we bet after this episode you'll want to pick it up!

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00:35:25

Starting An After School Program with Tracy Shultz

Glazed Over ·

2024/10/16

Looking to start an After School Program in your studio? We think you should! Listen to long time studio owner and authority on After School Programs, Tracy Shultz, talk through what it takes to start and maintain a thriving program. Find more resources for starting an After School Program in your membership resources on ccsaonline.com!

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00:28:59

Empowering Creativity: Programs for Adults with...

Glazed Over ·

2024/10/02

On this week's episode, we chat with co-host Christine Steele of Steele's Brushes and Ceramics, about how she created Connections Club, a weekly meet up for adults of all abilities to craft and engage with others. She talks through project ideas and ways to get your community involved. You don't want to miss this one!

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64 results

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