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PODCAST

The Empathy Edge

Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation,

business marketing

All Episodes

13:12

July Hot Take: Empathy Under Attack: Leading with...

The Empathy Edge ·

2025/07/08

Today’s episode is a little more personal. A reflection. A struggle.Because lately, I’ve been wondering: Is empathy under attack? And if so, how do we as leaders, parents, citizens—and humans—continue to lead with empathy in a world that sometimes seems to mock, punish, or politicize it?So today, I want to pull back the curtain and talk about what it’s like to do this work, and why—despite it all—I continue to fight for empathy at work, in leadership, and our culture at large.Let’s dive in.To access

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51:03

Asheli Mann-Lofthouse: The Nuts and Bolts of DEIB, By...

The Empathy Edge ·

2025/07/01

In today’s climate, where DEIB efforts are under attack, smart organizations know that embracing diverse perspectives leads to better decisions, stronger innovation, and thriving teams. Today, I’m thrilled to talk with Asheli Mann-Lofthouse about how to build and sustain impactful DEIB efforts—whether you’re just starting or already well along the journey.We dive into how DEIB differs between nonprofits and for-profits, why the ultimate goal is to make DEIB programs obsolete, and what’s needed at

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50:40

Bridgette Boudreau: Choosing an Ethical Coach to...

The Empathy Edge ·

2025/06/24

Self-awareness is the first pillar of effective empathetic leadership in The Empathy Dilemma. If you don't know what's going on for you, you will never be able to make room for empathetic leadership.I highly recommend working with a leadership or executive coach to guide you in this self-discovery process. But the world of coaching is like the Wild West, with so many people promising the moon, engaging in unethical tactics, and giving the industry a bad name.Today, my guest, Bridgette Boudreau,

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42:57

Courage to Advance: From Digital Overwhelm to Mental...

The Empathy Edge ·

2025/06/19

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge.Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com.In today's always-on business culture, how can leaders cut through digital noise to regain mental clarity? Kim Bohr sits down with Timothy Swords, a mindfulness-focused executive coach who blends Harvard MBA-level acumen with over 2,000 hours of

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42:36

Garrett Delph: Operationalizing Happiness

The Empathy Edge ·

2025/06/17

Unhappiness at work causes poor performance, disengagement, mistakes, absenteeism, mental health issues, and ultimately poor customer experience and anemic sales.But defining happiness at work seems so squishy. Is the leader's job to make people happy? Garrett Delph looks at happiness the way I look at empathy - as an intentional business strategy that can be operationalized and scaled.Today, we talk about the causes of unhappiness in a business culture, why increasing happiness and decreasing

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41:24

Vanya du Toit: The Listening Advantage: Embedding...

The Empathy Edge ·

2025/06/10

As I love to say, empathy isn’t just a soft skill—it’s a powerful tool for strategic and creative excellence.Joining me today is Vanya du Toit, the Associate Director for Wiedemann Lampe, a brand and business consultancy, who leads with empathy to drive brand transformation, team growth, and meaningful client partnerships.In this episode, Vanya shares how listening—truly listening is the foundation of successful brand strategy and how embedding empathy into both client work and internal culture

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41:28

Geoffrey Smith: How Compassionate Moments, Not...

The Empathy Edge ·

2025/06/03

Where do empathy and compassion impact corporate profits, employee experience, and customer satisfaction? In healthcare, and yes, in your industry, no matter what it is, it starts at the local level, as my guest today shares.Today, Geoffrey Smith and I talk about his journey as an employee experience professional in healthcare, but how he didn't really understand his work or purpose until he saw it through the patient's eyes during his wife's cancer battle, and how the power of human connection

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44:18

Vivian Acquah: How DEI Manages Risks, Lowers Costs,...

The Empathy Edge ·

2025/05/27

We have talked a lot on this show about the benefits of a diverse and inclusive culture and how it leads to outstanding business results. But did you also know how DEI helps your company manage risk and future-proof against churn, productivity loss, and potentially falling behind in the market?Today, you will hear one of the best definitions of DEI and how it enhances your organization. And the definition will leave you hungry for dessert!Vivian Acquah shares a very clear - and delicious -

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34:22

James Coan: Closing the Perception Gap that Tears Us...

The Empathy Edge ·

2025/05/20

Given the country's political divide, we often hear that conversations are the key to empathy and connection. Which is true. But that also doesn't scale very well. One way to combat this is to correct dangerous political misperceptions and help us find more overlap. In fact, a Hidden Tribes study shows that 85% of Americans are more similar than we think.Today, James Coan explains the Perception Gap and how it forces us to see each other as threats rather than with compassion. This applies to the

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55:07

Courage to Advance: The Talent Advantage: Strategic...

The Empathy Edge ·

2025/05/15

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge.Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com.In today's uncertain job market, what separates endless applications from landing your ideal role? Kim Bohr sits down with Tim Sprangers, CEO of Orin Rice, a Seattle-based sales recruiting firm, to uncover the levers you can control in the process. With

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12:02

May 2025 Hot Take: Why Legacy Leadership is Messy

The Empathy Edge ·

2025/05/13

Building leadership muscles and practicing leadership is not always pretty. It’s got to get messy if you want to master it. Nothing brought this home to me more than a recent CrossFit workout where I really started to understand the power of muscle memory and why constant skills development is required to keep yourself sharp.Leadership is like this - we are never done learning, never done changing, and that means we cannot quit as we authentically embrace new models of leadership, work with those in

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43:37

Lauree Ostrofsky: Hey Rockstar Leader, Don't Forget...

The Empathy Edge ·

2025/05/06

Most high achievers never look back and see how far they've come. They tend to focus on perfection and not wanting to let anyone down. Because of their outward focus on others - colleagues, customers, or employees - They often don't know how to be empathetic and tender with themselves.Empathy starts with self-awareness and self-care so leaders who want to achieve their goals would be wise to practice tenderness and empathy for themselves first. This kind of self-reflection and tenderness for self

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50:09

Shermin Kruse: Why Stoic Empathy is the Balance...

The Empathy Edge ·

2025/04/29

What can stoicism teach us about empathy in modern life? This centuries-old philosophy can be directly applied to what we face now in our workplaces and our world.Shermin Kruse is here to talk to us about her latest book, Stoic Empathy. She shares what stoic empathy means and how the fusion of these seemingly opposing forces is particularly relevant today. She shares her personal story and how her immigrant journey shaped her understanding of empathy and stoicism. Sher also talks about how she

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55:50

Moe Carrick: Redefining Leadership Beyond Gender B.S.

The Empathy Edge ·

2025/04/22

Masculine traits. Feminine traits. Can we please stop gendering leadership skills and focus instead on the human traits that will enable us to thrive?Today, I speak with culture and leadership expert Moe Carrick about gender traits in leadership. We discuss the traditional leadership narratives and the negative impact that has on both men and women in the workplace. We talk about the crisis for men and boys right now and why men are falling behind in all sectors. Moe shares the difference between

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45:40

Courage to Advance: From HR Leader to Job Seeker:...

The Empathy Edge ·

2025/04/17

Welcome to Courage to Advance, hosted by Kim Bohr and brought to you by SparkEffect, in partnership with The Empathy Edge.Tune in to our subseries every 3rd Thursday, right here on The Empathy Edge! Or check us out at www.CourageToAdvancePodcast.com.What happens when the HR executive who once handled outplacement for others suddenly finds herself on the receiving end? In a candid role-reversal conversation, Kim Bohr sits down with Karen Hague, a former Head of HR who experienced executive

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11:38

April Hot Take: What’s Next for Empathy and Inclusion...

The Empathy Edge ·

2025/04/15

Here are some reflections and key takeaways from a recent webinar I co-hosted with my brilliant colleague and friend, Minette Norman. It was called “What’s Next: “What’s Next: The Future of Empathy and Inclusion in the Workplace.”MInette is the co-author of The Psychological Safety Handbook and author of The Boldly Inclusive Leader. And together, we had things to say!The goal of the session was simple but powerful: to create community during tough times and talk honestly about where we’re at, what’s

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39:07

Misha Safran: Joy + Empathy + Inclusion = A Winning Team

The Empathy Edge ·

2025/04/08

When you think of workplace wellness, you may picture gym memberships and yoga mats. But joy, empathy, and inclusion also create a healthy and high-performing workplace culture! We need to reimagine what wellness means!Today, Misha Safran, shares how empathy intersects with inclusion to foster innovation and equity. We also discuss how to reframe the misconceptions about empathy that exist in high-pressure workplaces. With brilliant mindset shifts and practical tips, she shares how leaders can model

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42:32

David Bedrick, JD, Dipl. PW: The Unshaming Way

The Empathy Edge ·

2025/04/01

There's a powerful psychological state that can paralyze us, interfere with effective relationships, block our empathy, and cause us to inflict harm. It's called shame.Today, David Bedrick shares what shame is, how it’s created, and its connection to trauma. Some say shame keeps us humble, but David shares why we don’t need shame because it's not the same as embarrassment or regret. We unpack why shame is not a feeling but a psychological state that can leave you numb - and how you can instead

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50:56

Pam Fox Rollin: How to Grow Your Group Into a Team

The Empathy Edge ·

2025/03/25

Truthbomb: A collection of people working in the same department, function, or even office are not necessarily a team. And if you want high performance, you need to know the difference.Today, Pam Fox Rollin shares the important difference between groups and teams - if you don't understand this, you may be consistently beating your head against a wall! - and the factors that help you turn your collection of people into a truly high-performing team. We talk about how empathy drives team performance

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44:42

Courage to Advance: Leading Gen Z with Dr. Meisha Rouser

The Empathy Edge ·

2025/03/20

Traditional Management Models Are Failing (And What Actually Works)What if Gen Z's approach to work isn't just different, but better? Join Kim Bohr and Dr. Meisha Rouser as they challenge "kids these days" stereotypes and explore why traditional management is failing this generation.Discover why questions about pay transparency and work-life boundaries signal evolution, not entitlement. Learn how leaders can adapt by understanding economic realities, setting clear expectations, and transforming

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291 results

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